The staff were marvellous in encouraging the residents to join in.
B H (Sister of Resident)
Mum has been a resident here for over 3 years and I can honestly say they have been very happy ones!
Sally O (Daughter of Resident)
We have been welcomed at any time and find the environment bright, caring and homely.
David B (Son of Resident)
Care home fees are a guide and may vary based on an assessment to understand the level of care and support each resident will need.
These prices are only a guideline, please contact The Grove to find out the exact price for your requirements.
Visitors welcome any time at The Grove.
Private car park available.
The Grove has a Review Score of 9.7 (9.716) out of 10, based on 18 reviews in the last 2 years.
Over all time The Grove has 23 reviews.
5.0 out of 5
Hello,Thank you for taking the time to provide us with your feedback. It is so pleasing to read how your Auntie is settling in with us. My colleagues in the home are very warm and welcoming, genuinely lovely people. They will all be delighted to read your comments, thank you, it is greatly appreciated. Best wishes, CEO
5.0 out of 5
Hello,Thank you for taking the time to provide us with your feedback, it is greatly appreciated. My colleagues are exactly the right people to be serving and caring for our residents. We're very fortunate to be working with them, they will be delighted to receive your compliments. With reference to prices, I'm sorry you've used the word 'fleeced' but I understand the feeling behind the word. I can only assure you that we take all possible efforts to minimise any increase to our charges at all times. Our industry has faced some enormous price hikes lately, we're hopeful a period of stabilisation is coming. Notwithstanding that comment, your feedback is very welcome and we're pleased to be serving your Dad and your family. With my best wishes, Helen
5.0 out of 5
Hello,How wonderful it is to read 'a very happy family'. Thank you for that comment. The team in The Grove is absolutely lovely and each person really enjoys being with the residents, that's what makes it so special. I'm absolutely delighted to be sharing your comments with them, they'll be made up! Best wishes, Helen
5.0 out of 5
How wonderful to read your feedback thank you. Our little Grove is a lovely home, it's so warm and welcoming because my colleagues on site are warm and so very kind. It makes such a difference for everyone. Thank you again, best wishes,
5.0 out of 5
Hello,I am so delighted to read your comment that you feel safe to leave your Mum with us, thank you. That is the ultimate accolade for us. It is what we want every family member to feel every day. My colleagues will be so delighted to read your comments, best wishes.
5.0 out of 5
We are very happy that your Mum has moved in with us in The Grove. My colleagues are very capable and very caring and that is why it's such a happy loving home. Thank you for taking the time to provide us your review, best wishes.
5.0 out of 5
Hello, I am so sorry for your loss. It is extremely kind of you to think of us and send us your feedback, thank you. My colleagues in The Grove are so absolutely committed to ensuring each Resident has the best day possible, they genuinely care for the Residents and enjoy being with them. I love how my colleagues see each person irrespective of their diagnosis and that's not always easy to do. To read that your Mum was much happier is the best outcome we could hope for, that is absolutely the point of what we do. I wish you and your family a gentle time through your grief. With my best wishes.
4.0 out of 5
Hello, Thank you for taking the time to send us your feedback, we really appreciate it. We use our families' feedback to focus on where we can improve our care and service and also, equally importantly, to remind staff how their compassion and commitment is valued by everyone. I wish you and your family a bright and happy 2025, best wishes.
5.0 out of 5
Thank you for your review. I am so delighted to read that your Mother feels happy and safe, that is our highest priority. My colleagues in The Grove are marvelous, they're all warm and kind and love what they do and that is what makes the difference. My warmest regards to you and your family, Helen.
5.0 out of 5
Hello. Thank you for taking the time to provide your feedback. I've noted your comment re the need for more comfy chairs in the quiet room, thank you. I am delighted to read that we're getting things right for your Dad as the most important thing is of course for him to feel comfortable and relaxed with us. We will keep working on meeting his needs and supporting your family too. My best wishes to your family, thank you
5.0 out of 5
Hello,Thank you for providing us with your feedback. We do use an industry standard staffing tool to roster sufficient staff on. I'm sorry you feel we' re not spending enough time with your Mum. I'll certainly check in with our Manager and make sure we're not running short on staff. Thanks very much for sharing this view. With my best wishes, Helen
4.0 out of 5
Thank you for taking the time to provide us with your feedback, we really appreciate it. I will ask the Manager to speak with you and investigate the laundry situation and I do apologise for any inconvenience. We are not expanding The Grove, rather the work on the building is about replacing the roof, and rendering the walls, improving the presentation of the home. There won't be more residents moving in, I think the spaces are perfect for the current numbers! My colleagues in The Grove are all very committed to the residents and enjoy being with them. That makes all the difference. Again thank you for your feedback. Helen
5.0 out of 5
Hello. Thank you for your wonderful review. It has made my day to read that the last 3 years have been really happy ones for your Mum. The manager and the team will love reading that! The Grove is a special little place, you can tell the entire team loves it and the residents. It's a nice place to be, I'm so glad your family is happy. Thank you and best wishes.
5.0 out of 5
Hello, I am so pleased to read that we provided a warm successful welcome for our new Resident and family. The Grove is a warm home, well run by a compassionate and very capable team and manager. We're delighted to be of service to the new Resident and family. Thank you for taking the time to provide us with your feedback.
5.0 out of 5
Hello, thank you for sharing such a great memory of your Dad's enjoyment of the live music. The Grove always feels like you're in a friend's home, it's such a warm happy home, led by a compassionate manager and filled with colleagues who love what they do and the residents they serve. I'm delighted that your Dad is one of them, thank you for selecting our home.
5.0 out of 5
Thanks for your review. I'm very glad you enjoyed the party and very pleased to hear that your sister-in-law is happy. That's our goal, every day!
Best wishes, thank you
5.0 out of 5
What a lovely memory you made, that sounds like a great day. The team have such a great sense of fun, they encourage all the residents and families (everyone really!) to join in whatever is going on. I am sure my colleagues in The Grove will be delighted to read your review. Thank you very much.
5.0 out of 5
I must say a huge thank you for making me so welcome it was so nice to see everyone co producing and supporting each other.
Thank you for your kind words. I am so delighted you received the same welcome I always do when I arrive at the Grove, those great smiles! The relationships of support and kindness between the residents and staff are what makes this home so warm and happy. I always get the feeling I have arrived in the middle of something good happening and I'm welcome to join in. Thanks for taking the time to give us your feedback. My very best wishes to you and your family, warm regards.
5.0 out of 5
Hello,
How lovely it is to read that your mum is so much better with the care and kindness shown in The Grove. The manager leads a great team of people who all care about the residents every day. It's such a homely place because of them. Thank you for your review, my best wishes to you and your family.
5.0 out of 5
Hello,
Thank you for your wonderful review. I am so glad your family is relaxed and happy with our team in The Grove. It's such a lovely warm home, isn't it? Feels like it wraps around each resident and makes them feel safe and visible and loved. The manager and the team will be thrilled to read your kind words. Thank you very much, warm regards.
The Review Score of 9.7 (9.716) out of 10 for The Grove is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
Please contact us for latest vacancies.
Ana Rita leads The Grove with drive and enthusiasm to offer a unique residential setting for those living with dementia. Ana Rita’s passion to work with residents and create a home from home has seen the smooth implementation of Allegra Care’s Household Model at The Grove, further enhancing residents’ quality of life.
The decision to embark on a career in social care was made after Ana Rita cared for her grandparents, both of whom were diagnosed with dementia. Ana took time to educate herself about dementia and how she could best support them. After Ana Rita's grandparents passed away, she moved to the UK and started working in a nursing home. Ana Rita joined Olive Tree House when it first opened in 2016. Ana Rita's career quickly progressed from care assistant to team leader, as she completed her NVQ Levels 2 and 3 in Adult Social Care. Four years ago, Ana Rita became the Trainee Deputy Manager of Olive Tree House, completing the NVQ Level 5 in Management and Leadership in Social Care. She then went on to become the Deputy Manager of Rose Garden, the group's sister homes.
Ana Rita leads a vibrant team, and together, they create a warm, engaging environment with activities that celebrate each resident’s individuality. Ana Rita is committed to providing the mentorship to the team that she has received during her career in care.
Outside of work, Ana Rita loves spending time with her family. Originally from Portugal, she says how much she loves the sun and hot weather!
Having dedicated her career to working with the elderly, specialising in dementia care The Grove are delighted to have Angela onboard as Deputy Manager. Angela has worked with Allegra Care for over five years at Rose Garden.
Angela supports residents with compassion and ensuring their well-being is at the heart of her role. Angela thrives working with a team to do all she can to create a positive and caring environment for staff and residents alike; all to ensure The Grove really is a home from home.
Angela is keen to build on her experience and will be taking on further studying to enhance her professional development.
Anita joined The Grove team in 2023 as part of the housekeeping team, she left her position as a carer in another local home as she needed more regular hours to be able to care for her own mother. When the Activities Coordinator role became available Antia jumped at the opportunity, bringing her experience to enhance the lives of the home’s residents with new ideas for activities and events.
Anita has had a varied career from working in pubs to prisons, but her love of care started when she worked as a rehabilitation carer at Frenchay Hospital’s Brain Injury Centre. This role gave Anita a real insight into all aspects of care including working with psychologists.
Outside of work, Anita enjoys spending time with her mum as well as being a carer for her, she also enjoys relaxing with a good book and spending time socialising with friends.
After graduating in 2022 from Bournemouth University with a degree in HR Management and Business Raph decided to take some time off, but that didn’t last long, Raph found out about the receptionist position at Blossom Fields and was working there by the end of the year!
Raph’s skills and knowledge led him to become the home’s administrator soon after starting work at Blossom Fields and now he is responsible for The Grove’s administration as well.
Raph finds his role fulfilling and loves working in the care home environment and the values that go with that. Raph works closely with Saba the Blossom Fields’ receptionist to keep the two busy homes in order.
In his free time, Raph enjoys spending time with family and friends and loves being outdoors. Raph greatly enjoys visiting historical sites, history has been a personal passion for as long as he can remember.
Paul has joined Allegra Care with 27 years’ experience in the health and social care sector, including working in senior leadership roles for the last 18 years, covering operations, business management and quality assurance. Paul has a real passion for person-centred care and how that is delivered at the highest level.
Paul has worked across a diverse sector over his time in health and social care and brings a wealth of experience to his new role as Regional Manager. Paul believes in integrating real and meaningful values and culture into a service and in doing so, delivering the outcomes for the people we support. Paul goes by the theory of values with no meaning, which has no value.
Outside of work, Paul is the father of three boys and a 2nd degree black belt who teaches Judo.
Catherine has worked in sales and marketing her whole career, after graduating with a degree in Textile Management she worked in Corporate Workwear for many years. Catherine’s first role in the care sector was working with a disability charity that ran nursing homes and enablement projects for young adults. While her two children were younger, she joined her husband in his estate agency, but was delighted to return to the care sector in 2020 and now cannot imagine doing anything else.
Catherine’s role with Allegra is to support residents and their families as they explore care options. Working with the teams in the individual homes she ensures that during every stage from initial enquiry through to moving in with us every question is answered, and we offer the reassurance needed for the next chapter in our resident’s life. It is important for our residents to remain part of the community in which will have lived for years, often all their lives, so the other part of this role is connecting with local community groups, charities and organisations.
Catherine has said that working for Allegra with their groundbreaking household model means we are offering a home with compassion and care whilst ensuring residents are retaining their independence and quality of life.
Out of work, Catherine enjoys baking, gardening and walking the family Labrador. The children are older now, but still keep her busy!
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Grove to verify any information. View our terms and conditions. The Grove has an Enhanced Service - more info.
