The Grove

They always greet family with a cheerful smile. And I think the home is like home for my brother and the residents that live there . AMAZING .

Staff interact with residents with great Care & Compassion. Residents are treated with kindness & dignity. Staff are always on hand and available. The environment is clean and rooms comfortable with a lovely outside area. Plenty of social engagements and entertainment are provided and staff go out of their way to engage all residents and make it fun. My Aunt joined in things like tai chi, painting and things she had never tried before. This was a 4 week respite placement but I would definitely use The Grove in the future.

My nan was made to feel really welcome from the moment she came through the door. The staff are fun, caring and easy to approach. The rooms are cosy and have like just like the whole premises. The Grove has an outstanding rating and I can see why it's amazing here.

From the start the home & all staff have been fantastic. Very attentive & caring, giving us re-assurance that our loved one would be well looked after. Even with additional safeguarding needs, management/staff have gone above & beyond to help support & facilities these needs. Communication has been excellent. We are very thankful for how wonderful/friendly the staff have been in their high level of care. Thank you.

The staff are always friendly and welcoming and nothing is too much trouble. I am always kept informed of any falls or incidents involving mum. I take comfort in knowing mum is safe and well looked after with kindness and dignity.

My sister has been in the home for almost a year and I am very happy with everything. It is always very clean, the staff are very understanding and accommodating and we are so glad we chose The Grove. We have absolutely no complaints so thank you for your care and attention to details - nothing is too much trouble.

Staff are energetic, lovely, respectful in many way, lovely residents are cared well as I obsessed, sae and happy nice place/home to live. Happy to see our Joan are happy and really looked after well. Thank you all for your hardwork.

My sister is in The Grove. She has been looked after very well. She seems happy and is content in her own way. The staff are very helpful and proffessional, and nothing is too much trouble. They are kind and considerate. They are very good at difusing a situation before it begins. I have nothing but praise for them all.

My sister in law is treated excellently. She seem to be happy at your home. Her condition is slowly getting worse but we feel she could not be in a more understanding environment. I can only stay well done to your staff in these difficult situations.

My mum moved into the Grove a few months ago. The staff I met both before and since she moved in have been amazing and were a big part of choosing the home and how well mum has settled in. They all have such a positive attitude, you can tell they genuinely care about each resident and adapt the care and activities to suit. The home is always clean when I visit. If mum has a problem, the GP is called promptly and they keep me informed. Although it is a smaller home than some, the separate lounges give residents different areas to relax in and there always seems to be a lot going on. They take trips out to local events and put on events in support local and national charities, which the residents love. I am so grateful for how well they look after mum and how safe she is at The Grove.

My Auntie really didn't want to leave her home and go into a care home, but the staff have helped her to settle really well. They have encouraged her out of her bedroom and she is socialising really well, thus combating the isolation and loneliness she felt previously. The staff are attentive to her needs and nothing is too much trouble. It is very clean and tidy. She loves sitting in the garden and they always have snacks available including fruit. They have been outstanding at taking my Auntie out including going to church services, which is important for her. We really have nothing to fault + we're so pleased we found this home.

All staff maintain their serenity at all times. They are extremely friendly to all residents, guests and colleagues, emotionally aware and affectionate in an entirely appropriate manner. I'm delighted to entrust my father's care to each and every one of them. The communal spaces are light and airy, attractively decorated and very comfortable. A wide variety of activities is organised focussing on stimulation, fun, inclusion or the boosting of self-esteem. I appreciate it's an expensive business but prices in this country are, frankly, outrageous. The expression 'fleeced' comes to mind.

The Grove were excellent and provided first rate care for my dad. The home has a real community feel and everyone is invited to be as independent and to join in with activities as much or as little as they like. Dad was very happy and the team cared for him as though he was their dad. I can't thank them enough.

I would firstly like to thank all the staff they go above and beyond for all the residents, my mum is safe, well cared for and certainly well fed I've had to buy her bigger clothes! They are always friendly and seem to really care, the home is always clean and well presented I feel very safe leaving my mum in their care.

Mum has recently moved to The Grove following a dementia diagnosis. I consider that we, as a family are very lucky to have found this care home. All the staff are amazing and I cannot fault their care to mum.

My mum recently passed away following 4 years at The Grove, she had severe dementia and could barely communicate. She arrived at The Grove during the Pandemic Lockdown and initially isolated herself in her bedroom. One of the carers was fantastic with her and encouraged her to go downstairs and integrate with the other residents. Although my mum's dementia didn't improve her general wellbeing improved massively. She was much happier and went from always being in her room to spending all of her time downstairs watching what was happening and enjoying the activities even though she couldn't take part herself. All of the staff were supportive and encouraging. When my my mum became very ill in November 2024, the carer once again was fantastic looking after her needs and providing comfort and care at the end of her life. Thank you to this carer and all the staff who helped through her last years.

My father is content in the home. The staff are kind and ensure he is looked after. The care has been particularly good during his recent illness and requests we have made to support him have been followed up immediately. The range of activities offered to residents has been really improved in recent months.

Mum has been a resident here for 3 years. I couldn't be happier with the care she has received. The staff are always so welcoming and I feel that they are always happy to help with anything my mum may need. Mum is happy and safe, that is the most important thing I can say about her new home.

As a family, we have been very gratified by the care taken of our dad at the Grove, Winterbourne. We feel the staff team has tried hard to get to know what works well for Dad and have tried hard to help us come to terms with his increasingly complex needs and life in the care home. We would like to see more comfortable chairs in the quiet room where Dad feels most at ease.

Mum has been a resident here for over two years. In that time she has become very fond of the excellent staff who care for her. Sadly I am becoming concerned about the amount of time Mum's carers now have to actually engage with her. Weekends are noticeably short-staffed. There were four staff on today which surely is not enough to look after over thirty residents as well as serve their meals and snacks throughout the day. Is there a legal requirement on the staff-to-client ratio?