The Grove

88 High Street, Winterbourne, Bristol BS36 1RB
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9.7 24 Reviews
  • The Grove, Bristol
Conveniently located in the heart of Winterbourne, The Grove Residential Home is a specialist dementia care centre, rated “Outstanding” by the Care Quality Commission (January 2021). With 35 private rooms, the home offers exceptional standards of comfort and it is directly next door to Blossom Fields.

The Grove Residential Home first opened in 1990 and has been providing exceptional care ever since. Occupying a beautifully restored 19th century coach house, the home is situated in the heart of the charming South Gloucestershire village of Winterbourne, where it enjoys an outstanding local reputation.

The Grove has a dementia friendly enclosed courtyard, 1950s themed hairdressers, access to an innovative Memory Lane, along with beautiful homely communal spaces and a great reputation for first class dementia care.

Care Provided by The Grove

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250

Care home fees are a guide and may vary based on an assessment to understand the level of care and support each resident will need.

These prices are only a guideline, please contact The Grove to find out the exact price for your requirements.

Contact The Grove to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Grove to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Anarita Martins (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (10)

Visiting

  • Visitors welcome any time at The Grove.

Parking

  • Private car park available.

9.7

The Grove has a Review Score of 9.7 (9.701) out of 10, based on 18 reviews in the last 2 years.
Over all time The Grove has 24 reviews.

Overall Experience
  • 20
  • 4
  • 0
  • 0
  • 0
Date Published
  • 24
  • 5
  • 12
  • 18
  • 6
Reviewer Connection to The Grove
  • 13
  • 5
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 24, showing 21-24
Review from Nicola N (Daughter of Resident) published on 11 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved to The Grove in December 2022. It was a huge upheaval for her and also all the family members. All the staff made it as smooth a transition as possible, from allowing us to make her room as homely as possible and gaining as much background information about her as they could. This allows
the staff to give that much-needed person-centred care.
They have really made the home as much of a second home for us as a family by allowing us to visit whenever we wish.
I know as a daughter how difficult it is to make that difficult decision when choosing a home for a loved one but The Grove really gives you that comfort and peace of mind knowing your loved one is safe and being well cared for which is all down to the manager and her hard working dedicated team.
Reply from Helen Jones, CEO at The Grove
Hello,
Thank you for your wonderful review. I am so glad your family is relaxed and happy with our team in The Grove. It's such a lovely warm home, isn't it? Feels like it wraps around each resident…
read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lynne M (Daughter of Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are friendly and helpful. The Grove really feels like home from home and makes all the residents feel welcome.
Reply from Helen Jones, CEO at The Grove
Hello,
Thank you for taking the time to provide us with your feedback. The Grove team is great, they are all so warm and welcoming and it really feels like home. My best wishes to you and your…
read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David B (Son of Resident) published on 11 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been a resident of The Grove Care Home for dementia on a respite placement following a family crisis. It hasn’t been easy for Dad, with a change of environment and the challenges his dementia can bring.
I cannot express how grateful we are, as a family, for the level of service and professionalism
that both Dad and the family have received from the team at The Grove. We have been welcomed at any time and find the environment bright, caring and homely. It's never an issue to discuss Dad with carers and management which has given us the reassurance that he is receiving the best care possible.
Reply from Helen Jones, CEO at The Grove
Hello, thank you very much for taking the time to give us feedback regarding your dad's care and service in The Grove. I am so delighted to read your comments, that our warm and capable team in The…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K S (Daughter of Resident) published on 21 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum is happy here and I like the fact that there is always staff around, who are friendly and caring. It's really good that there are a variety of rooms for residents to use, the music room seems to be a favourite for several of the residents.
Reply from Helen Jones, CEO at The Grove
Hello,
Thank you for taking the time to give us your feedback. I am delighted to read that your mum is happy here. The team is really friendly and warm. They genuinely enjoy working with and…
read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.701)

Overview of Review Score

The Review Score of 9.7 (9.701) out of 10 for The Grove is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.701 for The Grove is calculated as follows: ( (161 Excellents x 5) + (37 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 211 Ratings = 4.701
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Grove is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Jul 2018

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

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Meet the Team (6)

Ana Rita

Ana Rita Martins

Job Title: Manager Joined: 2016

Ana Rita leads The Grove with drive and enthusiasm to offer a unique residential setting for those living with dementia. Ana Rita’s passion to work with residents and create a home from home has seen the smooth implementation of Allegra Care’s Household Model at The Grove, further enhancing residents’ quality of life.


The decision to embark on a career in social care was made after Ana Rita cared for her grandparents, both of whom were diagnosed with dementia. Ana took time to educate herself about dementia and how she could best support them. After Ana Rita's grandparents passed away, she moved to the UK and started working in a nursing home. Ana Rita joined Olive Tree House when it first opened in 2016. Ana Rita's career quickly progressed from care assistant to team leader, as she completed her NVQ Levels 2 and 3 in Adult Social Care. Four years ago, Ana Rita became the Trainee Deputy Manager of Olive Tree House, completing the NVQ Level 5 in Management and Leadership in Social Care. She then went on to become the Deputy Manager of Rose Garden, the group's sister homes.


Ana Rita leads a vibrant team, and together, they create a warm, engaging environment with activities that celebrate each resident’s individuality. Ana Rita is committed to providing the mentorship to the team that she has received during her career in care.


Outside of work, Ana Rita loves spending time with her family. Originally from Portugal, she says how much she loves the sun and hot weather!

Angela

Angela Martin

Job Title: Deputy Manager Joined: 2020

Having dedicated her career to working with the elderly, specialising in dementia care The Grove are delighted to have Angela onboard as Deputy Manager. Angela has worked with Allegra Care for over five years at Rose Garden.


Angela supports residents with compassion and ensuring their well-being is at the heart of her role. Angela thrives working with a team to do all she can to create a positive and caring environment for staff and residents alike; all to ensure The Grove really is a home from home.


Angela is keen to build on her experience and will be taking on further studying to enhance her professional development.

Anita

Anita

Job Title: Activities Coordinator Joined: 2023

Anita joined The Grove team in 2023 as part of the housekeeping team, she left her position as a carer in another local home as she needed more regular hours to be able to care for her own mother. When the Activities Coordinator role became available Antia jumped at the opportunity, bringing her experience to enhance the lives of the home’s residents with new ideas for activities and events.


Anita has had a varied career from working in pubs to prisons, but her love of care started when she worked as a rehabilitation carer at Frenchay Hospital’s Brain Injury Centre. This role gave Anita a real insight into all aspects of care including working with psychologists.


Outside of work, Anita enjoys spending time with her mum as well as being a carer for her, she also enjoys relaxing with a good book and spending time socialising with friends.

Raph

Raph

Job Title: Administrator Joined: 2022

After graduating in 2022 from Bournemouth University with a degree in HR Management and Business Raph decided to take some time off, but that didn’t last long, Raph found out about the receptionist position at Blossom Fields and was working there by the end of the year!


Raph’s skills and knowledge led him to become the home’s administrator soon after starting work at Blossom Fields and now he is responsible for The Grove’s administration as well.


Raph finds his role fulfilling and loves working in the care home environment and the values that go with that. Raph works closely with Saba the Blossom Fields’ receptionist to keep the two busy homes in order.


In his free time, Raph enjoys spending time with family and friends and loves being outdoors. Raph greatly enjoys visiting historical sites, history has been a personal passion for as long as he can remember.

Paul

Paul Thomas

Job Title: Regional Manager - Western Region Joined: 2025

Paul has joined Allegra Care with 27 years’ experience in the health and social care sector, including working in senior leadership roles for the last 18 years, covering operations, business management and quality assurance. Paul has a real passion for person-centred care and how that is delivered at the highest level.


Paul has worked across a diverse sector over his time in health and social care and brings a wealth of experience to his new role as Regional Manager. Paul believes in integrating real and meaningful values and culture into a service and in doing so, delivering the outcomes for the people we support. Paul goes by the theory of values with no meaning, which has no value.


Outside of work, Paul is the father of three boys and a 2nd degree black belt who teaches Judo.

Catherine

Catherine Crawshaw

Job Title: Regional Resident Liaison Manager – Western Region Joined: 2024

Catherine has worked in sales and marketing her whole career, after graduating with a degree in Textile Management she worked in Corporate Workwear for many years. Catherine’s first role in the care sector was working with a disability charity that ran nursing homes and enablement projects for young adults. While her two children were younger, she joined her husband in his estate agency, but was delighted to return to the care sector in 2020 and now cannot imagine doing anything else.


Catherine’s role with Allegra is to support residents and their families as they explore care options. Working with the teams in the individual homes she ensures that during every stage from initial enquiry through to moving in with us every question is answered, and we offer the reassurance needed for the next chapter in our resident’s life. It is important for our residents to remain part of the community in which will have lived for years, often all their lives, so the other part of this role is connecting with local community groups, charities and organisations.


Catherine has said that working for Allegra with their groundbreaking household model means we are offering a home with compassion and care whilst ensuring residents are retaining their independence and quality of life.


Out of work, Catherine enjoys baking, gardening and walking the family Labrador. The children are older now, but still keep her busy!

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