Care Homes Owned by Allegra Care

Hello,Thank you for taking the time to provide us with your feedback. My colleagues in Cherry really value receiving feedback from our Residents' families. We are delighted to be making you, your Mum and your family happy with our service. Thank you,

Hello,Thank you for taking the time to provide us with your feedback. It is so pleasing to read how your Auntie is settling in with us. My colleagues in the home are very warm and welcoming, genuinely lovely people. They will all be delighted to read your comments, thank you, it is greatly appreciated. Best wishes, CEO

Hello,Thank you for taking the time to provide us with your feedback, it is greatly appreciated. My colleagues are exactly the right people to be serving and caring for our residents. We're very fortunate to be working with them, they will be delighted to receive your compliments. With reference to prices, I'm sorry you've used the word 'fleeced' but I understand the feeling behind the word. I can only assure you that we take all possible efforts to minimise any increase to our charges at all times. Our industry has faced some enormous price hikes lately, we're hopeful a period of stabilisation is coming. Notwithstanding that comment, your feedback is very welcome and we're pleased to be serving your Dad and your family. With my best wishes, Helen

Hello,Thank you very much for your well considered feedback. It's evident you've assessed every element of our service and found them to be five star! That's the very best news for us. My colleagues will be delighted to read your feedback, thank you again. Best wishes, Helen

Hello,Thank you very much for taking the time to provide your feedback. It is great to read that our rooms, and meals, and staff and overall service all met with your satisfaction as well as your Dad's. My lovely colleagues in Cherry Blossom will be delighted to read your comments, thank you again. Best wishes.

Hello,What a lovely review to receive, thank you. I am delighted to read that we're providing the right service for you to feel at home. That's our goal every day. With my best wishes and thanks.

Hello I'm sorry to hear of the loss of your Mum. I am very pleased to read that your Mum enjoyed the garden and the tea room. My colleagues in St Georges are warm and caring and enjoy spending time with the Residents. They will all be delighted to read your kind comments, thank you very much

Thank you very much for taking the time to provide us with your feedback. It's terrific to read how everyone enjoyed the day and the fabulous BBQ. My colleagues in Fairmile Grange will be thrilled to read your comments. It's a real boost to all of us, thank you! Best wishes

HelloThank you very much for taking the time to provide us with your feedback. We are active in our local community and really enjoy the patronage and kindness of the local schools which support us in ensuring our residents remain engaged in the community. It's absolutely essential in continuing to live well, for all of us. With my best wishes, Helen

Your review has warmed my heart. I am so very glad we got the opportunity to serve your Grandfather and your family. My colleagues in Blossom Fields are very warm and welcoming. Yes they're all competent and capable but it's the relaxed warmth and loving happiness that makes the difference. I am sorry for the loss of your Grandad, we wish you and your family all the very best, Helen

Hello,It's such a delight for us to be able to serve your Dad, given particularly he was already living with us in Olive Tree House! Your five star review will thrill my colleagues in Olive Tree, thank you. With my best wishes, CEO

Hello,Thank you very much for taking the time to provide us with your feedback. I have spoken with our Regional Manager and Registered Manager regarding your comments. We will take on board all opportunities for improvements where your comments have been accurate. I remain very sorry that we did not meet your expectations and for any distress this caused you and your Father. We wish you the very best, and again, thank you, Helen

HelloThank you very much for your considered feedback. I am delighted to read how my colleagues assisted you to settle in and that you feel valued and comfortable in Blossom as your new home. Your comments mean a great deal to us all, thank you very much, CEO

Hello,Thank you for your feedback. It's great that you're bringing your Father in Law's music in for him. We all love to listen to our favourites don't we? My colleagues in Olive Tree House are terrific, thanks for recognising them, best wishes, CEO