Rose Garden

Chessel Drive, Patchway, Bristol BS34 5BH
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9.4 24 Reviews
  • Rose Garden, Bristol
Rose Garden offers nursing and dementia care in Charlton Hayes, Bristol, less than a mile away from Cribbs Causeway.

Rose Garden offers a truly original, integrated approach to residential and nursing care for the elderly in a luxurious purpose built setting. The care staff at Rose Garden are highly experienced and qualified. With many having worked at the home since it first opened, team spirit is a key factor in the vibrant, welcoming sense of community and a uniquely warm, homely atmosphere. Staff are supported by ongoing training and monitoring to ensure that they’re performing to their full potential, so families know their loved ones are in the safest of hands.

A variety of activities are organised for residents to enjoy and they also have the opportunity to relax in this comfortable, friendly care environment.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1552

Care home fees are a guide and may vary based on an assessment to understand the level of care and support each resident will need.

These prices are only a guideline, please contact Rose Garden to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Vlad Adam (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Single Rooms with ensuite Wet Room (40)

Visiting

  • Visitors welcome any time at Rose Garden.

Parking

  • Private car park available.

Rose Garden Reviews (24)

Total of 24, showing 1-20
9.4

Rose Garden has a Review Score of 9.4 (9.439) out of 10, based on 13 reviews in the last 2 years. Over all time Rose Garden has 24 reviews.

Overall Experience

  • 13
  • 7
  • 3
  • 1
  • 0

Date Published

24
6
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11

Review from K W (Daughter of Resident) published on 1 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My dad was in Rose Garden for a period of 5 weeks for assessment on discharge from hospital. Those 5 weeks did his health absolutely no good at all!
Firstly I would say the carer's do a good job but are obviously under staffed there seemed to be on average of 3 carers to a floor of 20 patients 90%
of whom seemed to be bed bound. The nursing care on the other hand is not great!
My dad suffered some sort of episode while in the home & I expressed my concern to the nursing staff over a couple of days to be told his 'obs' were fine. On the 3rd day I ended up having to call the GP that covered the home myself who pescribed antibiotics for him. They also failed to conduct & submit a requested CHC assessment correctly. The food is truly awful & always not very warm. My dad lost 12lbs in a period of 4 weeks so I ended up taking my own food in for him!

Reply from Helen Jones, CEO at Rose Garden

Hello,Thank you very much for taking the time to provide us with your feedback. I have spoken with our Regional Manager and Registered Manager regarding your comments. We will take on board all opportunities for improvements where your comments have been accurate. I remain very sorry that we did not meet your expectations and for any distress this caused you and your Father. We wish you the very best, and again, thank you, Helen

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Review from Pippa G (Daughter of Resident) published on 9 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, welcoming, approachable and friendly staff. Fantastic overall care given to residents and the staff are very open to suggestions and giving advise.
They are amazing at supporting families through difficult times/situations that arise.

Reply from Helen Jones, CEO at Rose Garden

Thank you for your lovely feedback, my colleagues in Rose will be delighted to read them. They are all so genuinely caring and warm folk, they're definitely in the right roles. My best wishes to you and thanks again.

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Review from Steph J (Granddaughter of Resident) published on 8 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything about this home is inviting, warm and welcoming. There are always plenty of staff who are attentive and engaged with the residents' needs. The activities team are always coming up with new and inventive activities for the residents. I would recommend this Care Home to anyone.

Reply from Helen Jones, CEO at Rose Garden

Hello,Thank you for your wonderful feedback, we are thrilled to receive a five star rating from you. Our colleagues in Rose Garden are always engaged with the Residents, they all enjoy each other's company which is why it feels such a warm home. Your feedback is really important to us and this five star rating will be most gratefully received by all of us, thank you.

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Review from Adrian W (Son-in-law of Resident) published on 26 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Rose Garden are very supportive, professional and caring. Quality of food is excellent. Liaison with the families is also very good and any concerns or issues are dealt with promptly.

Reply from Helen Jones, CEO at Rose Garden

Thank you for taking the time to provide us with your feedback. We really appreciate your comments, the team will be delighted to read this very positive review. Thanks again, best wishes.

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Review from R R (Daughter of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad is well looked after and cared for by everyone at Rose Garden.

Reply from Helen Jones, CEO at Rose Garden

Thank you for your review, we appreciate it greatly when family members take the time to give us feedback. I am delighted to read that you're pleased with the service, the Rose Garden team is very warm, as well as capable and very committed. Thank you, with my very best wishes.

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Review from Deborah W (Daughter of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Considering the often challenging behaviour that Mum displays, the staff and management of Rose Garden always demonstrate care, compassion and professionalism. The activities provided are good and varied. It feels more like a community than a care home made up of individual rooms.

Reply from Helen Jones, CEO at Rose Garden

Hello, thank you for taking the time to provide us with your feedback, we really appreciate it. Rose Garden really does feel like a community, or a household as we think of it. It's warm, relaxed and welcoming. That's because, I think, of our lovely colleagues who are exactly the right people to do the work they do. They're fantastic. With my best wishes to your family, Helen

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Review from Leanne F (Daughter-in-law of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at Rose Gardens for a couple of months. All the staff are very attentive and gentle and always very accommodating. Today we celebrated my mother-in-law's 80th birthday in the Concord room. The staff decorated the room and provided cake and a buffet. It has been a
lovely afternoon in a perfect setting, so lovely the family could mark the occasion in a private setting.

Reply from Helen Jones, CEO at Rose Garden

That was a great celebration, congratulations to your family as well as your mother-in-law. Gentle is a very good word to describe the Rose team, they're so compassionate and kind and it really makes everyone feel special. Thanks for your review, it's greatly appreciated, best wishes.

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Review from N H (Daughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has been at Rose Garden for five years and I can't fault the treatment. He is not the easiest person to look after but all the staff have been wonderful with him.
The place itself is excellent and all the staff are really friendly and helpful. I can't praise the place enough, all the staff
are worth their weight in gold if anyone is in the sad position of looking for a care home, don't look any further they don't come any better than this.

Reply from Helen Jones, CEO at Rose Garden

Thank you for taking the time to provide us with your review, it is greatly appreciated. I am so delighted to read that you're happy with our care and service. My colleagues in Rose Garden are fantastic! They're always patient and respectful as well as obviously being very capable. It's a great team and that is what makes Rose Garden such a lovely place to be. With my very best wishes.

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Review from Melanie B (Granddaughter of Resident) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother (Nan) was discharged from the hospital with inaccurate documentation, regarding her full care requirements. Moving forwards, in particular, failing to advise Rose Garden of her one-to-one care being required, at the admittance stage to Rose Garden and their team. One particular member
of staff and the amazing team promptly and professionally helped us as a family, to make us all feel settled and trusting in their care for Nan. The lovely staff are kind, caring and person-centred. They put Nan's needs, to having a good quality life, at first. My nan is treated with respect and dignity, even when she is being challenging at times! The variety and choices of meals are fantastic. The activities put on are meaningful and fulfilling to each individual. Rose Garden has a lovely homely feel and is very clean and tidy (no unpleasant smells). We are over the moon with the care Nan has been given so far. We can finally feel happy that Nan is being well looked after.

Reply from Helen Jones, CEO at Rose Garden

Hello, Oh it's so lovely to read that we're getting the support right for your family as well as your much loved Nan. That's our goal, to support and serve with the family to provide a full network with the resident in the centre. Rose Garden is a nice home, it's modern and bright and that helps but I consider the warm relaxed inclusive feel of the home is what makes it feel more welcoming and comfortable. I do hope your nan and your family continue to enjoy living with us for as long as possible. Best wishes

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Review from Debbie H (Daughter of Resident) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident at Rose Gardens for 4 years. She celebrated her 90th birthday on May 12th with the help of the manager, the lady from Olive Tree and the social events organiser who decorated the venue beforehand, nothing was too much trouble for her. Will definitely be a day remembered by
all the family. Thank you again to the manager for all your input - you were amazing! A very professional, kind and caring manager for Rose Gardens.

Reply from Helen Jones, CEO at Rose Garden

Hello, thank you for providing your feedback. I am delighted to read we celebrated your Mum's birthday well and helped the family to share new memories. Our Manager is tremendous and leads a committed, happy, capable team and that is what makes the difference. Thanks for taking the time to share your views. My best wishes to your family.

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Review from Linda P (Wife of Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband has to wait a long time to be put on the toilet then has to wait a long time to be taken off due to them being too busy. His food is not very hot, especially drinks which are cold when they arrive and drinks are not very frequent. The staff are mostly foreign and cannot understand what he
says to them. He doesn't have dementia.

Reply from Helen Jones, CEO at Rose Garden

Hello
Thank you for giving us your feedback. I am so sorry to read that we've caused you and your husband discomfort, that's clearly the last thing we want to do. We will use your feedback to check the service and to improve our standards, thank you for helping us with that. I am very pleased you've told us about these matters, thank you very much. With my best wishes, Helen

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Review from Faye A (Daughter of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't think there is enough space here to list all the wonderful qualities of the Rose Garden. It is a purpose-built, intelligently laid out building with ample parking underground, as well as in the courtyard(which has a few disabled bays).
The rooms are light, bright and airy, with a communal area
at one end of the building and seating areas along the corridor if residents want to sit quietly on their own.
However, the main appeal is the staff. They are an amazing team of people. They work hard to make everyone feel at home and cared for. They take a real interest in the residents and their families. Nothing is too much trouble, and we are so appreciative of their care, experience and expertise. We know that Dad could not be in a better place than Rose Garden.

Reply from Helen Jones, CEO at Rose Garden

Hello, I absolutely loved reading your comments, thank you. You have really captured the essence of Rose Garden with your comments about the staff. Our Rose Garden colleagues are always upbeat and helpful, and nothing is too much trouble for them, and it's so great to see. They love the residents, and they enjoy spending time with them all. That makes the home a real home. I'm so delighted that we're looking after you and your Dad. Thank you, warm regards.

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Review from M M (Friend of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff seemed very pleasant and patient. Room was clean. Bathroom was excellent. Patient was treated with dignity.

Reply from Helen Jones, CEO at Rose Garden

Hello,
Thank you for providing your feedback. We use all the feedback provided to shape our improvement projects for the coming year. I am very pleased to read your comment that your resident was treated with dignity by our patient and pleasant staff. Thanks for taking the time to provide the review. Cheers, Helen.

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Review from Helen P (Daughter of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home from home! All staff are very caring, considerate and go out of their way to make Mum's life extremely pleasant. Nothing is too much trouble! I believe she is in good hands.

Reply from Helen Jones, CEO at Rose Garden

Ah my favourite saying ' home from home' that's fantastic, thank you. Our colleagues in Rose Garden are really warm and positive, they make such a difference. Thanks for making your comments, best wishes, Helen

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Review from N B (Resident) published on 8 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good experience, nurses are very hard workers, 12-hour shifts, doing anything the best they can to help you.
If you need anything, the staff will get it. Feeling poorly, they look after you and give you one hundred per cent.
Medication is always on time and at the right time every day. Bedrooms are
hygienic, modern and quiet. I found it a good place where I could get better.

Reply from Helen Jones, CEO at Rose Garden

Hello, thank you for your comments. It's very beneficial for us to gain the feedback directly from the customers of our service. The entire team will be delighted to read your review. With best wishes to you and your family, thank you.

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Review from Mark A (Son of Resident) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good staff.
Food is excellent.

Reply from Helen Jones, CEO at Rose Garden

Hello, thank you for your review. I agree with you on both points - love the people and the staff! My best wishes to you and your family; cheers and thanks.

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Review from Claire N (Daughter of Resident) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care staff and nursery staff (ancillary staff) are all very caring and show compassion to my father.
Very pleased with the care my father is being given and supported him will in ensuring he settled.

Reply from Helen Jones, CEO at Rose Garden

Hello
Thank you for your feedback. It is terrific to read that you and your father are pleased with the kind care and attention our Rose Garden colleagues are providing. They're a great bunch of people, very warm and engaging. Thanks for taking the time to review the service. My best wishes to you and your family.

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Review from C C (Wife of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had no complaints since my husband has been in Rose Garden. The care has been excellent and he is happy. If there are any problems they contact me.

Reply from Helen Jones, CEO at Rose Garden

Hello
Thank you for taking the time to provide your review. I am delighted to hear that you and your husband are happy with our service and care. The Rose Garden team is a warm and happy bunch. My best wishes to you and your family, thank you again.

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Review from P A (Wife of Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall, my husband's care is very good, staff are always very willing to do whatever is asked of them.
The fact that due to COVID we are unable to see him in the dining room, which I'm sure would benefit him and some of the other residnets who don't have many visitors.

Reply from Helen Jones, CEO at Rose Garden

Hello
Thank you for your review. I am so sorry that your visiting has been curtailed due to Covid. I completely agree with you that all residents benefit from happy visitors and guests, as do the staff! It gives us all a boost. We monitor the situation very regularly to make sure the impact to residents and guests is minimised without compromising safety measures for all. My best wishes to you and your family, thanks so much for the review.

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Review from R W (Daughter of Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit my dad he always seems comfortable and well looked after.
He is settled and content and I wouldn't want to move him anywhere else.

Reply from Helen Jones, CEO at Rose Garden

Hello
Thank you for your review. I am so pleased to hear both you and your dad are happy and comfortable with our service. I think Rose Garden is a lovely place, perhaps it's because the staff are so warm and friendly. Thanks for taking the time to provide us with the feedback. My very best wishes to you and your family.

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Current Review Score: 9.4 (9.439)

Overview of Review Score

The Review Score of 9.4 (9.439) out of 10 for Rose Garden is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.439 for Rose Garden is calculated as follows: ( (94 Excellents x 5) + (41 Goods x 4) + (15 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 155 Ratings = 4.439

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rose Garden is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (4)

Vlad

Vlad Adam

Job Title: Registered Manager

Joined: 2021

As the new Manager for Rose Garden Nursing Home and Olive Tree House in Bristol, Vlad brings a wealth of experience and dedication to caring for the elderly. With a background as a nurse and extensive experience in management, his knowledgeable approach and expertise are invaluable, both to residents and his colleagues. Vlad is highly focused on meeting residents’ needs and supporting them fully to ensure the best possible outcomes and the highest quality of life. With a commitment to fostering a positive and joyful environment, he is also known for his sense of humour and his ability to make everyone laugh with his jokes!


Vlad’s vision as a manager is to create a nurturing and supportive atmosphere where residents feel valued, safe, and happy, while continuously reviewing and improving the quality of care provided.

Leonie

Leonie Raven

Job Title: Deputy Manager

Joined: 2024

With a nursing career spanning 44 years Rose Garden are fortunate to have such an experienced Deputy Manager with Leonie. Leonie began her career in Australia as a hospital trained nurse, then going onto university and completing a Bachelor of Nursing when the nursing degree was introduced in the 1990s.


Leonie has worked in elderly care since the early 2000s initially as a clinical nurse and then moving onto management roles. When Leonie moved to the UK in 2022 she wanted to continue working with older people and is greatly enjoying working in the care sector here in the UK. Leonie started as the Clinical Manager for both Olive Tree House and Rose Garden before progressing to Deputy Manager of Rose Garden.


Leonie’s move to the UK was to be with her two daughters and five grandchildren and she is loving spending time with her family and being here to watch her grandchildren grow up.

Paul

Paul Thomas

Job Title: Regional Manager - Western Region

Joined: 2025

Paul has joined Allegra Care with 27 years’ experience in the health and social care sector, including working in senior leadership roles for the last 18 years, covering operations, business management and quality assurance. Paul has a real passion for person-centred care and how that is delivered at the highest level.


Paul has worked across a diverse sector over his time in health and social care and brings a wealth of experience to his new role as Regional Manager. Paul believes in integrating real and meaningful values and culture into a service and in doing so, delivering the outcomes for the people we support. Paul goes by the theory of values with no meaning, which has no value.


Outside of work, Paul is the father of three boys and a 2nd degree black belt who teaches Judo.

Catherine

Catherine Crawshaw

Job Title: Regional Resident Liaison Manager – Western Region

Joined: 2024

Catherine has worked in sales and marketing her whole career, after graduating with a degree in Textile Management she worked in Corporate Workwear for many years. Catherine’s first role in the care sector was working with a disability charity that ran nursing homes and enablement projects for young adults. While her two children were younger, she joined her husband in his estate agency, but was delighted to return to the care sector in 2020 and now cannot imagine doing anything else.


Catherine’s role with Allegra is to support residents and their families as they explore care options. Working with the teams in the individual homes she ensures that during every stage from initial enquiry through to moving in with us every question is answered, and we offer the reassurance needed for the next chapter in our resident’s life. It is important for our residents to remain part of the community in which will have lived for years, often all their lives, so the other part of this role is connecting with local community groups, charities and organisations.


Catherine has said that working for Allegra with their groundbreaking household model means we are offering a home with compassion and care whilst ensuring residents are retaining their independence and quality of life.


Out of work, Catherine enjoys baking, gardening and walking the family Labrador. The children are older now, but still keep her busy!

Frequently Asked Questions about Rose Garden

What types of Care is Rose Garden registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Rose Garden have?

There are 40 Single Rooms.

What are the Facilities & Services at Rose Garden?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Rose Garden to the centre of Bristol?

5.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Rose Garden to verify any information. View our terms and conditions. Rose Garden has an Enhanced Service - more info.