Allegra Care in South Gloucestershire | 4 Care Homes

Review of
Blossom Fields
from B E (Daughter of Resident) published on 22 July 2025

Submitted via Website • Report

Overall Experience

I would just like to say how pleased I am with the current range of activities available to my mother. Thanks to the enthusiasm of the activities coordinators, she joins in more, and smiles more. We recently attended a local school's student art exhibition, an ideal excursion for her artistic interests.

It was well organised and very jolly.

Reply from Helen Jones, CEO at Blossom Fields

HelloThank you very much for taking the time to provide us with your feedback. We are active in our local community and really enjoy the patronage and kindness of the local schools which support us in ensuring our residents remain engaged in the community. It's absolutely essential in continuing to live well, for all of us. With my best wishes, Helen

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Blossom Fields
from S S (Granddaughter of Resident) published on 15 July 2025

Submitted via Website • Report

Overall Experience

My Grandad came to live at Blossom Fields at 98 years of age. From the moment he arrived, he was shown such love, care and compassion from every single member of the team. He was made to feel SO welcome that he immediately felt that he was a part of the Blossom Fields family and called it his home.

The care that was provided to him was of a very high standard and he was treated with dignity and respect - always acknowledging him as an individual. The team made it their priority to get to know him on a personal level and learn about his earlier life, his likes and his dislikes.
As family members, we felt this warmth and care too - which was always extended to us on our visits with Grandad. Sadly, Grandad's time at Blossom Fields was not long but we could not have asked for a better home for Grandad and we will always be grateful for the memories that we made together during our time with Grandad at Blossom Fields.

Reply from Helen Jones, CEO at Blossom Fields

Your review has warmed my heart. I am so very glad we got the opportunity to serve your Grandfather and your family. My colleagues in Blossom Fields are very warm and welcoming. Yes they're all competent and capable but it's the relaxed warmth and loving happiness that makes the difference. I am sorry for the loss of your Grandad, we wish you and your family all the very best, Helen

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Olive Tree House
from Heather D (Daughter of Resident) published on 2 July 2025

Submitted via Postal Card • Report

Overall Experience

Dad moved from the flats attached to Olive Tree Court for end of life care. The care home is immaculate and the staff are brilliant. They are always happy to answer any questions and very accommodating to dietary requests. I visit almost every day and it is lovely to see familiar carers day after day

rather than a high turnover of staff. Dad is extremely well cared for, his personal hygiene is excellent and the staff extremely friendly to him. It is a calm , relaxed environment with no-one rushing around. Nothing is too much trouble.

Reply from Helen Jones, CEO at Olive Tree House

Hello,It's such a delight for us to be able to serve your Dad, given particularly he was already living with us in Olive Tree House! Your five star review will thrill my colleagues in Olive Tree, thank you. With my best wishes, CEO

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Olive Tree House
from Mike D (Son of Resident) published on 2 July 2025

Submitted via Postal Card • Report

Overall Experience

Staff do a very good job looking after mum who is not easy to deal with.
Mum's room is excellent. The home has excellent facilities and the hall providing activities which mum probably cannot really appreciate.

Reply from Helen Jones, CEO at Olive Tree House

Hello,Thank you for your feedback. My colleagues will be delighted to read your comments. We do have lovely facilities and the Activities team is fantastic. I love their energy! Best wishes, CEO

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Rose Garden
from K W (Daughter of Resident) published on 1 July 2025

Submitted via Website • Report

Overall Experience

My dad was in Rose Garden for a period of 5 weeks for assessment on discharge from hospital. Those 5 weeks did his health absolutely no good at all!
Firstly I would say the carer's do a good job but are obviously under staffed there seemed to be on average of 3 carers to a floor of 20 patients 90%

of whom seemed to be bed bound. The nursing care on the other hand is not great!
My dad suffered some sort of episode while in the home & I expressed my concern to the nursing staff over a couple of days to be told his 'obs' were fine. On the 3rd day I ended up having to call the GP that covered the home myself who pescribed antibiotics for him. They also failed to conduct & submit a requested CHC assessment correctly. The food is truly awful & always not very warm. My dad lost 12lbs in a period of 4 weeks so I ended up taking my own food in for him!

Reply from Helen Jones, CEO at Rose Garden

Hello,Thank you very much for taking the time to provide us with your feedback. I have spoken with our Regional Manager and Registered Manager regarding your comments. We will take on board all opportunities for improvements where your comments have been accurate. I remain very sorry that we did not meet your expectations and for any distress this caused you and your Father. We wish you the very best, and again, thank you, Helen

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Olive Tree House
from C H (Daughter of Resident) published on 30 June 2025

Submitted via Postal Card • Report

Overall Experience

My dad has been in Olive Tree since October '24 his care has been excellent with all staff treating with care and dignity special mention to his floor leader and entertainment lady.

Reply from Helen Jones, CEO at Olive Tree House

Hello, Thank you for your five star review. It's so lovely to read your positive comments, my Olive Tree colleagues will all be delighted. Thanks very much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Blossom Fields
from Sylvia J (Resident) published on 24 June 2025

Submitted via Website • Report

Overall Experience

I chose to come to Blossom Fields at the start of November 2024 upon recommendation. It was apparent to me that I could not go back home, therefore I liaised with my daughters, and moved into Blossom Fields. When I arrived, right from the very beginning, everyone was very loving and kind, it did feel

strange at first as I had not been in a care setting before. One great thing that did help me was staff giving me time to adjust and regain my independence. Everyone is so kind and thoughtful, nothing is too much trouble for staff, I feel comfortable and valued at Blossom Fields. I have everything I need here, there is all the facilities I need here and more! Although I do not go to many activities by choice, I can always see there is a great variety of activities happening. I appreciate the element of choice regarding the activities. Overall I would highly recommend Blossom Fields to anyone who is looking for a place that values and puts residents well being and care at the forefront.

Reply from Helen Jones, CEO at Blossom Fields

HelloThank you very much for your considered feedback. I am delighted to read how my colleagues assisted you to settle in and that you feel valued and comfortable in Blossom as your new home. Your comments mean a great deal to us all, thank you very much, CEO

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Olive Tree House
from J C (Son-in-law of Resident) published on 23 June 2025

Submitted via Postal Card • Report

Overall Experience

The nurses are very friendly and helpful. They are very professional and are aware of all of my father-in-law's needs and requirements. They encourage him to eat and drink all the appropriate food. They encouraged us to bring his tape-recorders and CD's for him to listen to. They encourage him to go

into the lounge when he is capable of this. Overall, they display great care towards his personal hygiene, eating and drinking and I feel confident that they are caring well for him.

Reply from Helen Jones, CEO at Olive Tree House

Hello,Thank you for your feedback. It's great that you're bringing your Father in Law's music in for him. We all love to listen to our favourites don't we? My colleagues in Olive Tree House are terrific, thanks for recognising them, best wishes, CEO

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Olive Tree House
from E C (Daughter of Resident) published on 23 June 2025

Submitted via Postal Card • Report

Overall Experience

The staff at Olive Tree House are excellent. They attend to my dad's needs extremely well. The nurses always keep me updated with dad's progress. Overall, I am very pleased with the management and nurses who provide an excellent service.

Reply from Helen Jones, CEO at Olive Tree House

Hello,Thank you for your review. My colleagues in Olive Tree House will be delighted to read them. They're such lovely people, they genuinely care for residents and families, and each other. That's what makes Olive such a nice place to be. Cheers and thank you, Helen

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Olive Tree House
from M B (Niece of Resident) published on 13 June 2025

Submitted via Postal Card • Report

Overall Experience

Excellent venue & food.
Staff visited to check how things were going & check on the customer.
All family were welcomed.
Day activities lady was great, took photos and will share with family.
Thank you for making my uncle's 92nd birthday so special.

Reply from Helen Jones, CEO at Olive Tree House

This sounds like the party of the year! Goodness what a bash, just fabulous. My colleagues are very good with parties, and the food is always good at Olive Tree. We're thrilled that the celebration was such a success, thank you for your comments. Cheers, Helen

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Olive Tree House
from Margaret R (Daughter of Resident) published on 13 June 2025

Submitted via Postal Card • Report

Overall Experience

I would like to say a big thank you to Olive Tree for letting us use the bar for my dad's 92nd birthday. The buffet food was also amazing, thank you. I would also like to thank the event coordinator; she was brilliant, thank you.
This nursing home has always been there for my dad, and so glad he came

here to be looked after.
I would recommend this home to anyone. Thank you.

Reply from Helen Jones, CEO at Olive Tree House

You are very welcome! Celebrations are exactly what the bar is for, and we should always celebrate birthdays! We really appreciate your feedback, it means a great deal to us, thank you, Helen

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Olive Tree House
from Dorothy B (Wife of Resident) published on 13 June 2025

Submitted via Postal Card • Report

Overall Experience

I like to say thank you to the chef and his staff for. A lovely display of food that they done for my husband's birthday we was all so delightful it was great also the lady who decoration the room for us was very good. Thank you very much Olive Tree Home for what you done on his birthday.

Reply from Helen Jones, CEO at Olive Tree House

Hello,You are most welcome! Our team had a super time getting everything ready for the party. We love to celebrate with families and birthdays are special. We appreciate your feedback, thank you, Helen

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Olive Tree House
from Marina J (Niece of Resident) published on 13 June 2025

Submitted via Postal Card • Report

Overall Experience

Super afternoon spent celebrating my uncles 92nd birthday.

Reply from Helen Jones, CEO at Olive Tree House

Hello,I'm delighted to hear you had a great afternoon for what seems to have been a cracking 92nd party! Fantastic - just the way all birthdays should be celebrated. Cheers, Helen

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Olive Tree House
from Heather S (Sister of Resident) published on 13 June 2025

Submitted via Postal Card • Report

Overall Experience

I attended my brother's 92nd birthday, and the service was above and beyond. The staff were excellent, and I could see my brother's reaction was excellent as they were so friendly and caring. The catering was also five-star, and thank you to all who gave my brother such a wonderful birthday.

Reply from Helen Jones, CEO at Olive Tree House

Hello,Thanks so much for your feedback. It certainly sounds like the birthday party went well! We appreciate receiving the strong positive ratings for our care and service, it really does give us all a lift. Thanks again, Helen

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Blossom Fields
from Peter N (Resident) published on 9 June 2025

Submitted via Website • Report

Overall Experience

Picnic by the pond. We were taken by community bus to a local green space with a large pond. A gazebo, chairs, tables had been set up. Hot and cold drinks were available, with homemade fruity rock cakes. We sat and chatted in the sun and enjoyed the ducks,, geese and goslings. It was a beautiful afternoon,

so relaxing. Everything went smoothly because it had been so well planned and the staff worked so well together looking after us, visitors, the logistics, setting up and clearing up. Thank you to all involved.

Reply from Helen Jones, CEO at Blossom Fields

HelloAll our reviews are greatly appreciated but it's very special when a Resident tells us what's going well. I completely agree with you about how our Blossom team works so well together. A picnic by the pond, enjoying the (rare!) good weather is a lovely event to share, one of many that happen in Blossom! Thanks for taking the time to give us your feedback, best wishes

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Blossom Fields
from M N (Wife of Resident) published on 5 June 2025

Submitted via Website • Report

Overall Experience

We joined a picnic at the local pond in Winterbourne the other day and the experience was lovely. A marquee had been set up, tables+chairs had been taken down as well as cold+hot drinks and rock cakes. Transport had been organised and the whole experience was so much fun for residents and family members.

Reply from Helen Jones, CEO at Blossom Fields

Hello,I am so glad you joined in the picnic fun. So many people helped to make that a special fun day for everyone, it was great. Thanks for taking the time to give us your feedback. Best wishes, CEO

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Olive Tree House
from J D (Stepdaughter of Resident) published on 28 May 2025

Submitted via Postal Card • Report

Overall Experience

My dear mum has settled in really well on to floor 1 and they are an amazing, caring team. The events help her to be included as she loves and thrives on having company.

Reply from Helen Jones, CEO at Olive Tree House

Hello,Thank you for taking the time to provide us with your review. I am delighted to read your Mum has settled well with us, Olive Tree is a lovely home, filled with very warm, happy caring staff. I hope you and your Mum enjoy your time with us, best wishes, CEO

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Grove
from Joanne P (Daughter of Resident) published on 15 May 2025

Submitted via Website • Report

Overall Experience

The Grove were excellent and provided first rate care for my dad. The home has a real community feel and everyone is invited to be as independent and to join in with activities as much or as little as they like. Dad was very happy and the team cared for him as though he was their dad. I can't thank

them enough.

Reply from Helen Jones, CEO at The Grove

How wonderful to read your feedback thank you. Our little Grove is a lovely home, it's so warm and welcoming because my colleagues on site are warm and so very kind. It makes such a difference for everyone. Thank you again, best wishes,

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Olive Tree House
from V K (Daughter-in-law of Resident) published on 12 May 2025

Submitted via Postal Card • Report

Overall Experience

This care home for my mother-in-law is satisfactory. The staff are very friendly and welcoming.
I'm not here when it's mealtimes so I don't know how the food is but my mother-in-law doesn't complain.
She has no mobility and is bed-bound.
She tells me she worries someone will come into her room at

night, which is a little worrying! I'm not sure that has happened though but sometimes someone wanders in unexpectedly and she has to press her "button" to summon someone to come and remove them. A little bit concerning.

Reply from Helen Jones, CEO at Olive Tree House

HelloFirstly I am shocked to read your Mother in law's concern and have asked our Manager, Vlad to investigate immediately. We clearly want every resident to feel safe day and night. Thank you for telling us of her concern. It may well have been our night staff doing their checks on each resident which they make all endeavours to be unobtrusive but we will definitely investigate in any event. My best wishes to you and your family, thank you, Helen

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Olive Tree House
from N M (Daughter of Resident) published on 9 May 2025

Submitted via Postal Card • Report

Overall Experience

I am very touched by the attention and care of the staff. Your support during this difficult time for the seriously ill father is greatly appreciated.

Reply from Helen Jones, CEO at Olive Tree House

My colleagues are very caring and warm, you and your father matter greatly, we will do all we can to support in this difficult situation. With my best wishes, Helen

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by Allegra Care in South Gloucestershire

Allegra Care Locations in South Gloucestershire (4)

Allegra Care Reviews in South Gloucestershire (137)

Blossom Fields

Blossom Fields

Olive Tree House

Olive Tree House

Rose Garden

Olive Tree House

Blossom Fields

Olive Tree House

Olive Tree House

Olive Tree House

Olive Tree House

Olive Tree House

Olive Tree House

Olive Tree House

Blossom Fields

Blossom Fields

Olive Tree House

The Grove

Olive Tree House

Olive Tree House

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers