Allegra Care in South Gloucestershire | 4 Care Homes

Review of
Olive Tree House
from Vernon H (Husband of Resident) published on 21 January 2026 Submitted via Postal Card • Report

Overall Experience

One concern seems to be lack of staff - for instance we came here in March 2024 always at 11am patients used to be servced with tea or coffee - not anymore. Also staff would be there to talk to and we were able to talk with them if we had problems - not anymore. Also at lunch times tables would be set

up - not anymore. Today 31/12/2025 I notice the staff had fetched the meals from the kitchen, surely this is not right or fair. One other thing is the amount of food waste there is after every meal I have spoken to assitant manager about this and it would be looked into.

Reply from Helen Jones, CEO at Olive Tree HouseHello
Thank you for taking the time to provide us with your feedback. I have taken your comments and asked our REgional Manager to review and investigate. We remain committed to providing every resident and visitor with great service. There has been no reduction in our staffing levels at all, and in fact, with the additional training we've been providing, our colleagues are even more capable than before. I appreciate your comments, we will use them to improve our service, thank you very much, Helen

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Review of
Blossom Fields
from P P (Daughter of Resident) published on 20 January 2026 Submitted via Postal Card • Report

Overall Experience

The love and care my Dad recieves is exceptional. We were able to take him to our house for Christmas Day which he enjoyed. However, the love that was shown to him on his return made his eyes light up and his face shone with joy. I am thrilled that he feels so happy, loved and safe here. This is something

for me that money can't buy.

Reply from Helen Jones, CEO at Blossom FieldsHello,
I literally cannot wait for my colleagues in Blossom Fields to read your comments. They will be as touched and thrilled as I am. How beautiful that you Dad had Christmas Day at your home and was then happily welcomed home to Blossom. That is the very best outcome. Thank you very much for sharing, best wishes, Helen

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Review of
Rose Garden
from David W (Son of Resident) published on 16 January 2026 Submitted via Website • Report

Overall Experience

The staff are always friendly and welcoming.
They do a lot of activities with residents and nothing is too much trouble for them.
The home is always clean and tidy and spacious.
They always keep me informed of any medical issues.

Reply from Helen Jones, CEO at Rose GardenHello,
Thanks for taking the time to provide us with your feedback. I know what you mean about 'welcoming', it's so nice to visit a home and feel welcome, that nothing is too much trouble and that you're part of the family and the team as well. My colleagues will be delighted to read your feedback, thank you. Cheers Helen

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Review of
Rose Garden
from Lynn W (Daughter-in-law of Resident) published on 16 January 2026 Submitted via Website • Report

Overall Experience

Fabulous care home!
All of the staff are so caring and friendly, nothing is too much trouble!
The nursing staff always keep us up to date with any problems, any treatment needed is dealt with quickly and efficiently!
I would recommend Rose Gardens to anyone.

Reply from Helen Jones, CEO at Rose GardenHello,
Thanks for your lovely feedback. My colleagues in Rose Garden will be delighted to read them. They're a lovely bunch of people who are absolutely in the right roles, that's what makes Rose feel so much like home. Thank you again, Helen

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Review of
Olive Tree House
from F S (Daughter of Resident) published on 15 January 2026 Submitted via Postal Card • Report

Overall Experience

Good service, activities. Rooms are spacious for the residents.

Reply from Helen Jones, CEO at Olive Tree HouseHello,
Thank you for your feedback. I'm sure my colleagues will be very pleased to read your comments. Best wishes, Helen

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Review of
Olive Tree House
from K S (Grandson of Resident) published on 14 January 2026 Submitted via Postal Card • Report

Overall Experience

Great care for my Grandfather - clean, bright & well maintained. Friendly & caring staff!

Reply from Helen Jones, CEO at Olive Tree HouseHi,
Thank you for your feedback. My colleagues in Olive Tree will be delighted to receive your positive views. Best wishes, Helen

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Review of
Blossom Fields
from J B (Grandson of Resident) published on 9 January 2026 Submitted via Website • Report

Overall Experience

We visited Grandma on Christmas day, she was very comfortable and well looked after, nice sized room and very clean.
Regular check ins from staff who were all very lovely and seemed to genuinely care about her well being.
It was good to know that Grandma was in very safe hands.

Reply from Helen Jones, CEO at Blossom FieldsHello,
Thank you for your feedback. How lovely it would have been for your Grandmother to have you with her on Christmas Day, that's a lovely thing to do. We enjoy seeing family members spend special days with their Resident, you're always very welcome at Blossom Fields. Best wishes, Helen

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Review of
Olive Tree House
from R E (Son of Resident) published on 10 December 2025 Submitted via Website • Report

Overall Experience

As the relative of a new resident, I am still getting to know Olive Tree House. From first impressions, I would say its greatest asset is the staff who have been friendly, helpful, informative and professional, regardless of role and status. We have been made welcome, and encouraged to participate

in the collective life of the Home and make full use of its facilities. I personally appreciate and celebrate the multi-cultural diversity of the staff, although my elderly Mum struggles at times with unusual accents and names, and is not always sure what is being said to her. That said, she is becoming very fond of some of the staff who attend to her needs on a regular basis. We have attended a couple of activity sessions with Liz which my Mum enjoyed and benefited from very much. Liz's energy and enthusiasm is infectious! The food is adequate but not always as hot as it should be. There have been issues around other residents wandering into Mum's room, which can be distressing.

Reply from Helen Jones, CEO at Olive Tree HouseHello,
Thank you for taking the time to provide us with your feedback. I have passed your comments onto Vlad who will immediately follow up on both matters.
I agree with you about the staff. I think my colleagues are all very caring and genuinely interested in each Resident. That is what makes Olive Tree House such a lovely home. I hope your family enjoys being with us for a very long time. Best wishes, and thank you, Helen

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Review of
Rose Garden
from D L (Son of Resident) published on 3 December 2025 Submitted via Postal Card • Report

Overall Experience

Mum was well looked after in Rose Garden up to and during the end of her life. As a family we could come and go as we pleased and were well looked after by staff. Mum was always made comfortable with much dignity and always talked to mum while in the room.

Reply from Helen Jones, CEO at Rose GardenFirstly please accept my condolences on the loss of your Mum. It's very generous and kind of you to take the time to provide us with your feedback at this sad time. My colleagues are very compassionate and genuinely care about each Resident and our family members. I wish you and your family all the best for the future, warm regards, Helen

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Review of
Blossom Fields
from Valerie N (Daughter of Resident) published on 1 December 2025 Submitted via Website • Report

Overall Experience

Mum was welcomed from the first day of her arrival by every member of the team. As regular visitors, our family witnessed first hand the kindness and devotion shown to her on a daily basis. Mum adored everyone and loved spending time chatting and laughing with the team who made her feel recognized and

special. This meant so much to us as a family knowing that she was surrounded by such an amazing team of professionals. The activities and entertainment are incredible, with arts and crafts, gardening club, field trips, singers and cultural events. The food is excellent, not an easy task when dealing with different dietary requirements. One of the most memorable things which always stood out when visiting was the sound of staff and residents laughing and enjoying their day. This is a testament to the amazing team of professionals that work there. I cannot emphasize enough how grateful our family are to everyone for making mums last weeks so comfortable. Thank you to everyone!

Reply from Helen Jones, CEO at Blossom FieldsHello,
Firstly, please accept my deepest condolences for the loss of your Mum. I hope the family is doing as well as possible. We are always absolutely delighted when someone takes the time, makes the effort, to provide us with feedback. My colleagues in Blossom are genuinely lovely people who love what they do, and take very good care of the Residents, our families and each other. They will share my delight in reading your feedback, it means a very great deal, thank you. Take good care of your family, with my very best wishes, Helen

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Review of
Olive Tree House
from P E (Friend of Resident) published on 10 November 2025 Submitted via Website • Report

Overall Experience

I can't give enough praise for the fantastic nursing staff, carers, cleaners, administrators, finance and maintenance teams at Olive Tree.

The nursing team and carers have gone above and beyond with care. They are very good at anticipating needs and have a thoughtful sympathetic and kind approach -

even when circumstances are problematic.

Olive Tree is always very clean and the home cooked food is lovely. Many thanks everyone. You will all be missed :-)

Reply from Helen Jones, CEO at Olive Tree HouseThank you very much for taking the time to give us your considered and thoughtful review. My colleagues in Olive Tree are wonderful, they genuinely care about the residents, the families and each other. This compassion is what we all need when dealing with difficult or problematic circumstance. I am delighted that we've been able to provide you with support. Our very best wishes for your future, Helen

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Review of
The Grove
from E P (Daughter of Resident) published on 17 October 2025 Submitted via Website • Report

Overall Experience

My mum moved into the Grove a few months ago. The staff I met both before and since she moved in have been amazing and were a big part of choosing the home and how well mum has settled in. They all have such a positive attitude, you can tell they genuinely care about each resident and adapt the care

and activities to suit. The home is always clean when I visit. If mum has a problem, the GP is called promptly and they keep me informed. Although it is a smaller home than some, the separate lounges give residents different areas to relax in and there always seems to be a lot going on. They take trips out to local events and put on events in support local and national charities, which the residents love. I am so grateful for how well they look after mum and how safe she is at The Grove.

Reply from Helen Jones, CEO at The GroveThank you for your considered feedback and review. I believe the warmth and compassion of the team are what makes the difference in a home. My colleagues in the Grove are all very positive and genuinely care about their' residents! The fact that the home is smaller is quite comforting to the residents. Everyone feels very much relaxed and at home. Your comments will be gratefully received by all of my colleagues, thank you, Helen

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Review of
Blossom Fields
from Caroline L (Daughter of Resident) published on 17 October 2025 Submitted via Website • Report

Overall Experience

Although my mum has only just moved in, already the care to both her and the family has been amazing. Nothing is too much trouble and they all clearly car about the residents. Mum has come all the way from Nottingham to be closer to her family and the communication with Jude was brilliant.

Reply from Helen Jones, CEO at Blossom FieldsWhat a lovely review to receive, thank you. Jude, Maggie and the team in Blossom are all fantastic. They love what they do, they care about all the residents, and each other and it all makes the home warm, happy and relaxed. Thank you for choosing Blossom for your Mum, best wishes, Helen

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Review of
Rose Garden
from D W (Daughter of Resident) published on 9 October 2025 Submitted via Postal Card • Report

Overall Experience

Rose Gardens continues to be the right home for my mum. Mum is not mum of a social person so misses out on the every day activities most of the time - but is very keen on having chats with all the staff and residents if they pass her room - mum enjoys the activities she gets to, but does not remember

them soon after, dementia is very sad to be feen by the family and friends but the staff/residents are always ready to help with mum however they can. Many thanks, always.

Reply from Helen Jones, CEO at Rose GardenHello,Thank you for providing your feedback. It is sad and difficult at times to see how dementia affects our loved ones, my colleagues and I are here to help you at all times, as well as your Mum. With my very best wishes, Helen

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Review of
Rose Garden
from J W (Wife of Resident) published on 29 September 2025 Submitted via Postal Card • Report

Overall Experience

My husband has recently become a resident due to his declining Alzheimer's. As soon as I walked through the door, everything about the nursing, especially the atmosphere, was very calming. The staff are brilliant. My husband has to have one-to-one care. The carers are kind with lots of patience. I could

not feel more at ease knowing my husband is getting the best care. Thank you so much.

Reply from Helen Jones, CEO at Rose GardenHello,Your feedback is wonderful, thank you for taking the time to share your views. My colleagues in Rose are warm and relaxed, and so that's the feel you get. Rose Garden is a welcoming home, filled with lovely residents and calm, caring colleagues. Thank you again, Helen

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Review of
Rose Garden
from C S (Husband of Resident) published on 25 September 2025 Submitted via Postal Card • Report

Overall Experience

Muchus Goodo!!

Reply from Helen Jones, CEO at Rose GardenThank you for your feedback. We're delighted to receive a five-star review, cheers!

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Review of
Olive Tree House
from Phyllis M (Niece of Resident) published on 24 September 2025 Submitted via Postal Card • Report

Overall Experience

My aunt, Matilda has been a resident at the home for 3 years. The care and quality of the staff and the home itself has been excellent. I have recently met Omutor who has been extremely helpful and informative.

Reply from Helen Jones, CEO at Olive Tree HouseThank you for taking the time to provide us with your comments, it's greatly appreciated. My colleagues are very kind and enjoy spending time with the residents. I consider this is what makes the home such a nice place to be. Everyone will be delighted to hear your feedback, thank you again, best wishes, Helen

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Review of
Olive Tree House
from J E (Wife of Resident) published on 24 September 2025 Submitted via Postal Card • Report

Overall Experience

Nice, modern, airy home.
All staff are amiable & helpful with lots of smiles around.
Good menu, tasty food as my hubby says, and always nice variety of pudding/deserts.
Activity staff jolly good too & nice to have guitarist/singer in to do one-to-one sometimes.
Music makes you feel happy.

Reply from Helen Jones, CEO at Olive Tree HouseThank you for taking the time to provide us with your feedback. As a regular visitor, your insights are particularly valuable. We will share your feedback with our colleagues so they may enjoy the lovely comments. Many thanks and best wishes, Helen

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Review of
The Grove
from A C (Niece of Resident) published on 5 September 2025 Submitted via Postal Card • Report

Overall Experience

My Auntie really didn't want to leave her home and go into a care home, but the staff have helped her to settle really well. They have encouraged her out of her bedroom and she is socialising really well, thus combating the isolation and loneliness she felt previously. The staff are attentive to her

needs and nothing is too much trouble. It is very clean and tidy. She loves sitting in the garden and they always have snacks available including fruit. They have been outstanding at taking my Auntie out including going to church services, which is important for her. We really have nothing to fault + we're so pleased we found this home.

Reply from Helen Jones, CEO at The GroveHello,Thank you for taking the time to provide us with your feedback. It is so pleasing to read how your Auntie is settling in with us. My colleagues in the home are very warm and welcoming, genuinely lovely people. They will all be delighted to read your comments, thank you, it is greatly appreciated. Best wishes, CEO

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Review of
The Grove
from G D (Son of Resident) published on 27 August 2025 Submitted via Postal Card • Report

Overall Experience

All staff maintain their serenity at all times. They are extremely friendly to all residents, guests and colleagues, emotionally aware and affectionate in an entirely appropriate manner. I'm delighted to entrust my father's care to each and every one of them. The communal spaces are light and airy,

attractively decorated and very comfortable. A wide variety of activities is organised focussing on stimulation, fun, inclusion or the boosting of self-esteem. I appreciate it's an expensive business but prices in this country are, frankly, outrageous. The expression 'fleeced' comes to mind.

Reply from Helen Jones, CEO at The GroveHello,Thank you for taking the time to provide us with your feedback, it is greatly appreciated. My colleagues are exactly the right people to be serving and caring for our residents. We're very fortunate to be working with them, they will be delighted to receive your compliments. With reference to prices, I'm sorry you've used the word 'fleeced' but I understand the feeling behind the word. I can only assure you that we take all possible efforts to minimise any increase to our charges at all times. Our industry has faced some enormous price hikes lately, we're hopeful a period of stabilisation is coming. Notwithstanding that comment, your feedback is very welcome and we're pleased to be serving your Dad and your family. With my best wishes, Helen

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Care Homes Owned by Allegra Care in South Gloucestershire

Allegra Care Locations in South Gloucestershire (4)

Allegra Care Reviews in South Gloucestershire (156)

Olive Tree House

Blossom Fields

Rose Garden

Rose Garden

Olive Tree House

Olive Tree House

Blossom Fields

Olive Tree House

Rose Garden

Blossom Fields

Olive Tree House

The Grove

Blossom Fields

Rose Garden

Rose Garden

Rose Garden

Olive Tree House

Olive Tree House

The Grove

The Grove

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