Care Homes Owned by Allegra Care in South Gloucestershire

Mum has been at Olive Tree House for a few weeks now, and the change in her has been amazing. I cannot praise all the staff enough for their care, kindness, dedication towards mum. You are all amazing and should be very proud of the work you do, a real vocation. A particular shout out to the wonderful activity coordinator who is absolutely brilliant, such a bundle of joy, always smiling and making the residents laugh and coming up with new ideas. As a family, we have also been made to feel very welcome, so thank you all. I was very anxious when mum had to move from her home, but any anxiety quickly vanished down to the professionalism and care provided. Once again thank you

They always greet family with a cheerful smile. And I think the home is like home for my brother and the residents that live there . AMAZING .

Staff interact with residents with great Care & Compassion. Residents are treated with kindness & dignity. Staff are always on hand and available. The environment is clean and rooms comfortable with a lovely outside area. Plenty of social engagements and entertainment are provided and staff go out of their way to engage all residents and make it fun. My Aunt joined in things like tai chi, painting and things she had never tried before. This was a 4 week respite placement but I would definitely use The Grove in the future.

My nan was made to feel really welcome from the moment she came through the door. The staff are fun, caring and easy to approach. The rooms are cosy and have like just like the whole premises. The Grove has an outstanding rating and I can see why it's amazing here.

From the start the home & all staff have been fantastic. Very attentive & caring, giving us re-assurance that our loved one would be well looked after. Even with additional safeguarding needs, management/staff have gone above & beyond to help support & facilities these needs. Communication has been excellent. We are very thankful for how wonderful/friendly the staff have been in their high level of care. Thank you.

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The staff are always friendly and welcoming and nothing is too much trouble. I am always kept informed of any falls or incidents involving mum. I take comfort in knowing mum is safe and well looked after with kindness and dignity.

Everyone is friendly and caring. We appreciate everything they do.

I had read reviews of Olive Tree House before I came and it exceeded all expectations and in particular the friendly family atmosphere created by the staff. The standard of professional care with regard to medication is exemplary, I would have no reservations to recommend Olive Tree House to others.

My sister has been in the home for almost a year and I am very happy with everything. It is always very clean, the staff are very understanding and accommodating and we are so glad we chose The Grove. We have absolutely no complaints so thank you for your care and attention to details - nothing is too much trouble.

After the passing of Mr Reg W, the staff agreed to host food and drink for a wake. As Mrs Brenda W is still a resident, this was much appreciated. The staff provided an excellent buffet and as always served with a smile and nothing was too much to ask.

Lovely, friendly staff, super food and facilities.

The staff are amazing.

Staff are energetic, lovely, respectful in many way, lovely residents are cared well as I obsessed, sae and happy nice place/home to live. Happy to see our Joan are happy and really looked after well. Thank you all for your hardwork.

My sister is in The Grove. She has been looked after very well. She seems happy and is content in her own way. The staff are very helpful and proffessional, and nothing is too much trouble. They are kind and considerate. They are very good at difusing a situation before it begins. I have nothing but praise for them all.

My sister in law is treated excellently. She seem to be happy at your home. Her condition is slowly getting worse but we feel she could not be in a more understanding environment. I can only stay well done to your staff in these difficult situations.

Very pleased with the care my aunt received at Olive Tree House. The staff were very welcoming and caring. They always included every patient. A lovely caring feeling throughout the home.

I know I have made the right decision placing Mum here, I always get a warm welcome form all the team when I go to visit Mum.

This is our first rodeo so to speak and we were not sure what to expect. He cannot praise the staff enough, nothing is too much trouble and someone is always on hand to speak to. The rooms are lovely and spacious, plenty of food & drinks always available. Family of residents are always welcomed with kindness. 5 star care home!

Honestly, we absolutely can't fault it!! And the food is great!!!