Care Home Owned by Allegra Care in Dorset

es sometimes we had to wait for help, but other times, other residents waited while my Mum was given the care she needed.
We always found the team approachable and any problem was dealt with quickly. Every member of staff knew Mums name and engaged with her which was so very important.
Mum really enjoyed the food and ate well. She enjoyed the wellbeing teams morning small group sessions and the afternoon activities which were wide and varied. She especially loved the male singers and Friday afternoon piano sessions which were well attended by the residents.
Thank you to all the team @ Fairmile Grange for their love and support for Mum and to us all as her relatives.

at making us all feel welcome and part of there special day at The Fairmile Grange. Top marks to the chef and his team the food was delicious and the variety was divine ..and puddings and drinks provided too .A BIG thank you to the organisers of the BBQ and entertainment provided fantastic you all did so very well I making it a lovely and most enjoyable day for my mum and family and all the residents and family's that came to. ..may you continue to keep up your welcoming and friendly care home and all the good work you do as a team ..Thank you again for letting us come and join mum and you all on a wonderful BBQ event.day with our mum and nan and great nan & Family

recommend the home.

dementia and balance issues. The staff are so friendly to everyone and in a very short space of time, they all seem to know her by name. She has had subsequent falls and she has been well looked after both medically and emotionally. We all live far away but the staff contact us if anything has happened and keep us updated at all times. It is a great peace of mind for us all. There are plenty of activities every day, but no pressure is put on residents to attend. Mum is always asked and she picks and chooses what she does. She has already made good friends there. I try to go as regular as I can and the staff are always happy to sit down with me and discuss how she has been since my last visit.

is definitely needed. Mum also had stale food left on her clothes.

on trips. Her appetite has returned, but when it was poor, one lovely staff member, in particular, shared her takeaway in order to get Mum eating. 10/10.

very inclusive, creative and stimulating by a committed group of staff.

light and airy. Fairmile is a lovely environment where each individual has their own needs catered for. It’s a most uplifting place.

which you can get involved with, or not as you want. There’s no pressure. How thrilled we are to hear this - her happiness and well being are our ultimate aim.
As Mum had previously lived in a non dementia specialist home, we are thrilled with Fairmile Grange. I had been worried about her living in a ‘locked’ home but we needn't have been. Built only a few years ago it has been so well designed with everything she might need. I find the staff responsive, caring, knowledgeable and very kind to Mum. The home is very clean, and the food is of a good standard.

me, it was about my nan.
During my visits I often found my nan’s room unclean, when we rang the bell it always took over ten minutes for staff to arrive. When staff arrived, some were rude and impatient. There was a handful of staff who were helpful but these people can’t work all the time! During her time there my Nan developed a severe fear of being left alone and we think this was because the wing she was on did not receive regular visits from staff. It is a shame because the home is nicely decorated and some aspects of the care are very good (activities - but my Nan was not able-bodied enough to take part). Check out your home thoroughly before you place a relative in there!

nursing to the catering team, from the reception staff to housekeeping, all are like great friends to Mum and indeed it’s an extension to our own family. Nothing is too much trouble and the staff all work incredibly hard to maintain a high level of care for Mum. The well-being team provide a wonderful selection of varied activities and additional support to Mum, especially during the times when we are unable to visit, which has been a huge comfort to my mum, and to us. It was a difficult decision for Mum to move into residential care but one neither Mum nor our family regret because we can see how happy, safe and well she is in her new home.

was perfect. I thank everyone for their kindness.

beautiful and the food is amazing. The care both mum and dad received was exceptional, nothing was too much trouble for anyone. Each and every member of staff is caring, friendly, compassionate and they are always smiling!
Thank you so much from all the family for looking after mum and dad so well. We will never forget you.