Allegra Care in Dorset | 1 Care Home

Review of
Fairmile Grange
from S M (Daughter of Resident) published on 30 December 2025 Submitted via Website • Report

Overall Experience

My father has been living at Fairmile Grange and I cannot speak highly enough of the care & kindness shown by every member of staff.

Dad moved in, in July & the team have treated my father with genuine warmth, and respect. They take the time to know him as a person, not just a resident, and this

has made a huge difference to his wellbeing and happiness. In fact the Wellbeing Team are a tremendous asset ! My Dad loves taking part in the singing and dancing which he loves. As his daughter, it gives me peace of mind knowing he is safe, comfortable and cared for so thoughtfully.
Choosing a care home is never easy, but Fairmile Grange has exceeded our expectations in every way. Thank you!!!

Reply from Helen Jones, CEO at Fairmile GrangeHello,
Thank you for taking the time to provide us with your feedback. I am so delighted to read that your Dad is enjoying the singing and dancing and enjoying wellbeing with us. That feeling of being safe and happy and enjoying moments of joy is what we seek to achieve for every Resident every day. It is absolutely why we are here. My colleagues in Fairmile are warm, happy and compassionate. They're absolutely the reason the home is so lovely. We are delighted to serve your Dad, and your whole family. Thank you, Merry Christmas, Helen

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Review of
Fairmile Grange
from Anne H (Daughter of Resident) published on 18 December 2025 Submitted via Website • Report

Overall Experience

Excellant care home with vast improvements with the addition of Jane taking over the management of the facilities a few months ago. She really has steadied the ship and has a wonderful team of staff behind her. They are all very caring and attentive to the residents needs. I watch them regularly interreacting

and knowing all the residents by name and showing respect and dignity. My father has Alzeimers and complex needs which are always met from the smiling team. A special shout out to Jainey our nurse on floor one, but the whole team really deserves a shout out. Plenty of entertainment is on offer for those wishing to partake. The home is light and airy and has a tireless team keeping it clean. Thank you for giving us as a family the peace of mind that Dad is receiving the best care.

Reply from Helen Jones, CEO at Fairmile GrangeThank you for taking the time to provide us with your feedback. We are delighted that our improvements are noticeable for you. Our colleagues in Fairmile Grange are great people, who genuinely care for the Residents and enjoy being with them each day. Fairmile Grange is a wonderful demonstration of team work giving the best environment and care for the Residents. Everyone will be delighted to read your comments, thank you very much. With my best wishes, Helen

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Review of
Fairmile Grange
from Susan P (Daughter of Resident) published on 9 December 2025 Submitted via Website • Report

Overall Experience

My Mum has Recently become a Resident at Fairmile Grange and all I can say is WOW what a Difference Myself and my Husband has seen in her. She is being well looked after by all the Staff Members and is really enjoying herself the Activities I'm sure where made for her! as she loves Music and Joins

in the Singing and Piano. She is There as a Permanent Resident after Living with Ourselves for a long time she has vascular Dementia and she has settled down so well the staff cannot do enough they are so kind and considerate towards her it gives me peace of mind knowing she is happy and safe.

Reply from Helen Jones, CEO at Fairmile GrangeThank you for your feedback. It was lovely to read how your Mum is settling in and enjoying all the activities and my lovely colleagues in Fairmile. There is always something going on in Fairmile, there is always a bit of fun to be had or just a quiet chat with someone who does genuinely care. I know everyone will be delighted to read your five star review; it makes our day, thank you, Helen

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Review of
Fairmile Grange
from T P (Daughter of Resident) published on 10 November 2025 Submitted via Postal Card • Report

Overall Experience

Mum stayed for respite twice this year. Although her dementia is probably progressing, she is still able to do her own personal care but needs support with most other daily tasks. The staff were friendly and obliging, and Mum loved her stay here. Thank you to all the staff at Fairmile Grange.

Reply from Helen Jones, CEO at Fairmile GrangeI am so pleased to read that your Mum is coping with her own personal needs, and that we're able to provide assistance with everything else. Team work eh? Best wishes to you and your Mum, thank you, Helen

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Review of
Fairmile Grange
from S J (Daughter of Resident) published on 17 October 2025 Submitted via Website • Report

Overall Experience

To be fair nobody really chooses a care home for their loved ones, but when circumstances mean they are no longer able to look after themselves at home and their needs are complex then its time to accept help.
We found Fairmile Grange to have an amazing team of warm and friendly staff who my Mum loved.

es sometimes we had to wait for help, but other times, other residents waited while my Mum was given the care she needed.
We always found the team approachable and any problem was dealt with quickly. Every member of staff knew Mums name and engaged with her which was so very important.
Mum really enjoyed the food and ate well. She enjoyed the wellbeing teams morning small group sessions and the afternoon activities which were wide and varied. She especially loved the male singers and Friday afternoon piano sessions which were well attended by the residents.
Thank you to all the team @ Fairmile Grange for their love and support for Mum and to us all as her relatives.

Reply from Helen Jones, CEO at Fairmile GrangeThank you for taking the time to provide us with your feedback. I am so delighted to read that you recognise the warmth and care from each team member, they are lovely people. The activities team cover an amazing array of events; there's always something going on! I think our colleagues in Fairmile are a great group, from the warm welcome at reception through the whole home, it's a welcoming place. Thank you, Helen

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Review of
Fairmile Grange
from Karen D (Daughter of Resident) published on 8 August 2025 Submitted via Website • Report

Overall Experience

My family and I attended The Hawaii Theme Family BBQ today Sunday 27th July 25 .to share the day with my mum who is a resident here and thoroughly enjoyed ourselves along with mum and Staff and other residents .It was a wonderful and lovely day the staff where exceptional and polite and worked hard

at making us all feel welcome and part of there special day at The Fairmile Grange. Top marks to the chef and his team the food was delicious and the variety was divine ..and puddings and drinks provided too .A BIG thank you to the organisers of the BBQ and entertainment provided fantastic you all did so very well I making it a lovely and most enjoyable day for my mum and family and all the residents and family's that came to. ..may you continue to keep up your welcoming and friendly care home and all the good work you do as a team ..Thank you again for letting us come and join mum and you all on a wonderful BBQ event.day with our mum and nan and great nan & Family

Reply from Helen Jones, CEO at Fairmile GrangeThank you very much for taking the time to provide us with your feedback. It's terrific to read how everyone enjoyed the day and the fabulous BBQ. My colleagues in Fairmile Grange will be thrilled to read your comments. It's a real boost to all of us, thank you! Best wishes

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Review of
Fairmile Grange
from Sally M (Sister-in-law of Resident) published on 13 May 2025 Submitted via Website • Report

Overall Experience

Over the last two years, we have always found Fairmile Grange to be a warm and friendly place to visit. The staff are caring and kind and seem to know their residents well. The modern facilities are excellent, and there are many varied activities for the residents to take part in. I would certainly

recommend the home.

Reply from Helen Jones, CEO at Fairmile GrangeThank you for taking the time to provide us with your feedback. I am delighted to read that you've always enjoyed visits at Fairmile Grange. I agree with your commentary about our colleagues; they do know their residents well, and they absolutely enjoy being with them. Best wishes, and thank you.

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Review of
Fairmile Grange
from Peter B (Son of Resident) published on 13 May 2024 Submitted via Website • Report

Overall Experience

My mum has been a resident since November 2023, she went initially on a short-term basis when her husband was taken ill, unfortunately, he passed away a few weeks later. We had no hesitation in making her care there permanent after the way they had looked after her over the initial 3 weeks. Mum has

dementia and balance issues. The staff are so friendly to everyone and in a very short space of time, they all seem to know her by name. She has had subsequent falls and she has been well looked after both medically and emotionally. We all live far away but the staff contact us if anything has happened and keep us updated at all times. It is a great peace of mind for us all. There are plenty of activities every day, but no pressure is put on residents to attend. Mum is always asked and she picks and chooses what she does. She has already made good friends there. I try to go as regular as I can and the staff are always happy to sit down with me and discuss how she has been since my last visit.

Reply from Sherlyn Rowland, Home Manager at Fairmile GrangeThank you for your kind comments. It is our pleasure to look after your mum and we are pleased to hear that she has now made Fairmile Grange her home. We value all feedback and your review will be gratefully received by the team. Kind regards

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Review of
Fairmile Grange
from Derek L (Husband of Resident) published on 30 January 2024 Submitted via Postal Card • Report

Overall Experience

Overall the care my wife is receiving is very good and she seems to be settled living in Fairmile Grange. There have been times when she has been left either without a drink or very little drink when I have visited, this needs to improve.

Reply from Sherlyn Rowland, Home Manager at Fairmile GrangeThank you for your valuable feedback, which helps us to continually make improvements where necessary to improve the service that we provide to residents. I would like to provide some reassurance on your comment about drinks - staff check residents regularly to ensure they have sufficient drinks. Residents who are fluids-challenged have fluid intake charts in place for staff to monitor their intake. Staff ensure all our residents have a call bell at reach for them to summon help if needed, and all residents are checked regularly to ensure their safety, comfort, and well-being. However, if you have any concerns about the care of your loved one, my door is always open. Please come and find me anytime, or alternatively, you can make an appointment through reception, and I would be more than happy to discuss, and hopefully alleviate, any worries that you might have.

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Review of
Fairmile Grange
from Stephanie C (Daughter of Resident) published on 14 December 2023 Submitted via Postal Card • Report

Overall Experience

I had not visited for about six months. On the day of my arrival, I found the en-suite in a state of disarray. There was equipment out of place and it didn't look clean. When I visited the next day it was much better. There is no toilet seat and all the curtains are hanging off the rail. Some maintenance

is definitely needed. Mum also had stale food left on her clothes.

Reply from Sherlyn Rowland, Home Manager at Fairmile GrangeThank you for your review. We take all feedback very seriously as it helps us to continually make improvements and ensure that our residents receive the best care and level of service. We were shocked to read that you found a toilet seat was missing, and if this remains the case, we agree that it is not acceptable. As such, we have asked our housekeeping team to double-check every room’s ensuite and curtains to ensure that any issues have already been rectified. If an aspect needs attention, it will be reported immediately to the maintenance manager to make certain that every room is up to standard. Thank you again for your valuable feedback.

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Review of
Fairmile Grange
from Nicola C (Daughter of Resident) published on 10 November 2023 Submitted via Postal Card • Report

Overall Experience

Mum was very poorly when she arrived at Fairmile. It was a very difficult time for the family. Mum has been cared for so well and her capacity has improved so much that I am amazed. Mum is treated with respect and the nursing staff and the wellbeing ladies regularly go out of their way to take Mum out

on trips. Her appetite has returned, but when it was poor, one lovely staff member, in particular, shared her takeaway in order to get Mum eating. 10/10.

Reply from Zoe Ellement, Home Manager at Fairmile GrangeWe are extremely pleased to hear of the improvements that you've seen in your mother's health and well-being since she came to Fairmile Grange. It is particularly heartening to read how you've observed our care teams in action - demonstrating our residents are our priority. It's wonderful that your mother is enjoying the activity programme and that you feel reassured that she is being well looked after. Many thanks for your valuable feedback.

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Review of
Fairmile Grange
from G G (Daughter of Resident) published on 20 September 2023 Submitted via Website • Report

Overall Experience

I would like to say thank you to the Manager and all the staff for providing such a caring environment for my mum. The entertainment team are excellent with a variety of fun things for all the residents to try.

Reply from Mandy Lanceley, Home Manager at Fairmile GrangeWe really appreciate you taking the time to leave us a review, thank you. It's great to hear that you and your mother are enjoying the care and facilities at Fairmile Grange. We're really proud of our wellbeing team - they are dedicated to delivering activities and entertainment every day - and always with the biggest smiles and enthusiasm! Thank you again for your feedback. We're glad you can feel reassured that your mother is being well looked after.

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Review of
Fairmile Grange
from Kelly E (Granddaughter of Resident) published on 15 September 2023 Submitted via Website • Report

Overall Experience

A fantastic care home that really cares about the health and well-being of its residents. There are always different activities planned and the residents always seem happy. The staff work incredibly hard, are happy and always super helpful. Highly recommend.

Reply from Mandy Lanceley, Home Manager at Fairmile GrangeThank you very much for taking the time to leave a review. We're so pleased that you've recommended us so highly. Our team works incredibly hard to ensure the well-being and happiness of our residents - it's our absolute priority. We have a dedicated Wellbeing Team who does a fantastic job of creating a daily programme of activities and entertainment, which is based around our residents' personal interests. Thank you again for your valuable feedback.

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Review of
Fairmile Grange
from Ian W (Son of Resident) published on 4 July 2023 Submitted via Website • Report

Overall Experience

Fairmile Grange is an excellent home with specialist dementia, nursing and general residential care. The home is very well maintained and managed with very friendly and competent staff. The rooms are all ensuite and kept spotlessly clean. The entertainment and activities provided to the residents is

very inclusive, creative and stimulating by a committed group of staff.

Reply from Mandy Lanceley, Home Manager at Fairmile GrangeWe're very grateful that you've taken the time to leave us a review, thank you. I'm glad that you find the facilities to be well maintained and comfortable. Our dedicated well-being team will be especially pleased to hear that you find the activities to be inclusive and varied, as they work very hard to ensure we offer activities and entertainment to suit every individual. Thank you very much again for your feedback.

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Review of
Fairmile Grange
from J P (Daughter of Resident) published on 20 June 2023 Submitted via Postal Card • Report

Overall Experience

We would like to say thank you to the Manager and all the staff for providing such a lovely birthday 'party' for our parents and their two sons-in-law. It meant such a lot to us as a family, to share our celebrations with mum and dad. The Clinical Lead went to so much trouble to make us all feel special.

Reply from Mandy Lanceley, Home Manager at Fairmile GrangeThank you very much for taking the time to leave us a review. We're so pleased that you and your family enjoyed such a special celebration together at Fairmile Grange. We really appreciate your positive feedback - the team will be especially happy to know that you all had a wonderful time with your parents. Many thanks.

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Review of
Fairmile Grange
from Nikki H (Daughter of Resident) published on 13 June 2023 Submitted via Website • Report

Overall Experience

We have been very happy with the care our mother receives at Fairmile Grange Care Home, she is comfortable and has the opportunity to take part in lots of activities and chat to other residents and staff. As she has become less able, staff have reacted and used different approaches to care for her.

Reply from Mandy Lanceley, Home Manager at Fairmile GrangeMany thanks for taking the time to leave a review. It's great that your mother enjoys the social aspect at Fairmile Grange and participating in the activities. We have a dedicated well-being team that always ensures there are activities and entertainment every day. It means a lot to us to know that we can provide you with the reassurance that your mother is being well looked after. Thank you again - your feedback is greatly appreciated.

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Review of
Fairmile Grange
from Diane W (Daughter of Resident) published on 1 June 2023 Submitted via Website • Report

Overall Experience

From the moment you step through the doors, you feel at home. Fairmile is a place of warmth, care and expertise. My father is happy and very settled there. He enjoys the many activities and the company of the other residents. The staff are professional and friendly. The residence is very clean and fresh,

light and airy. Fairmile is a lovely environment where each individual has their own needs catered for. It’s a most uplifting place.

Reply from Mandy Lanceley, Home Manager at Fairmile GrangeThank you very much for your valuable feedback. We're really pleased that you think highly of the care team and facilities - and most importantly, that you can see that your father is comfortable and content here. We very much feel that residents, relatives, and staff are extended members of the family, so I'm heartened that you have experienced warmth and kindness at Fairmile Grange. Thank you again for taking the time to leave us a review, we really appreciate it.

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Review of
Fairmile Grange
from P W (Daughter of Resident) published on 30 May 2023 Submitted via Website • Report

Overall Experience

My Mum is 94 and has dementia. She says she’s happy living at Fairmile Grange and likes living there. She says she has a lovely room, her own (modern) bathroom. Lovely (plenty of) food, kind and helpful staff and some lovely residents. She adds that there is always something going on in the way of entertainment,

which you can get involved with, or not as you want. There’s no pressure. How thrilled we are to hear this - her happiness and well being are our ultimate aim.
As Mum had previously lived in a non dementia specialist home, we are thrilled with Fairmile Grange. I had been worried about her living in a ‘locked’ home but we needn't have been. Built only a few years ago it has been so well designed with everything she might need. I find the staff responsive, caring, knowledgeable and very kind to Mum. The home is very clean, and the food is of a good standard.

Reply from Mandy Lanceley, Home Manager at Fairmile GrangeThank you very much for taking the time to leave a review. We're so pleased that your mother is enjoying living at Fairmile Grange, and is benefitting from the companionship and wellbeing activities. We know what a big decision it is to find the right home for a loved one, so it's really heartening to hear that you feel reassured, knowing that your mother is happy and safe. Thank you again, we really appreciate your feedback.

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Review of
Fairmile Grange
from K T (Granddaughter of Resident) published on 2 December 2021 Submitted via Website • Report

Overall Experience

I was so excited when my Nan left the hospital to go to this lovely looking local care home. Unfortunately, this excitement was short-lived when I arrived on my first visit as I was made to feel most unwelcome.
This should have been a red flag in itself but obviously, the care in the home is not about

me, it was about my nan.
During my visits I often found my nan’s room unclean, when we rang the bell it always took over ten minutes for staff to arrive. When staff arrived, some were rude and impatient. There was a handful of staff who were helpful but these people can’t work all the time! During her time there my Nan developed a severe fear of being left alone and we think this was because the wing she was on did not receive regular visits from staff. It is a shame because the home is nicely decorated and some aspects of the care are very good (activities - but my Nan was not able-bodied enough to take part). Check out your home thoroughly before you place a relative in there!

Reply from Mike Lyons, Managing Director at Fairmile GrangeMany thanks for your feedback relating to the care of your Grandmother at Fairmile Grange Care Home. All of the feedback that we receive is extremely important to us and helps us to improve our service and care standards. I’d like to reassure you that we do take your concerns very seriously, and I am investigating them all with the Care Home Team. I will ensure that where needed, the required improvements are made with immediate effect. Our aim is to always deliver person-centred care, and if we have delivered less than this we sincerely apologise. As always, I would be more than happy to meet up with you or take a call to discuss your points in more detail.

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Review of
Fairmile Grange
from J P (Daughter of Resident) published on 3 June 2021 Submitted via Postal Card • Report

Overall Experience

Everybody is very friendly and respectful. Nothing is too much trouble.

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