Fairmile Grange

Royal Close, Christchurch BH23 2FR

Fairmile Grange is an 80 bed residential care home from Encore.

Fairmile Grange provides nursing and dementia care. It has been designed with exceptional, modern facilities and within the beautiful leafy grounds of Christchurch hospital. Ideally located just a few minutes' drive from Bournemouth and Ringwood, Fairmile Grange is also less than a mile from Christchurch train station.

No two people are the same and that is why they always 'go the extra mile' to make sure their residents feel safe and cared for. They are devoted to bringing a smile to residents' faces every day, whatever it takes.

The utmost care and attention has been spent on each detail to make Fairmile Grange feel homely in every possible way. Shared spaces and living rooms boast large windows to ensure the home is filled with natural light and feels spacious and airy.

Healthy, appetising meals are such an important part of every day. The professional chefs prepare freshly cooked, nutritional meals daily and ensure that the menus are continually varied.

They choose only the kindest and worthiest professionals to work at the home. The team gives the finest care because they encompass all aspects of wellbeing.

Encore embarked on a joint venture with The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust (RBCH) to help secure NHS services on redundant land at the Christchurch hospital site.

Owner: Christchurch Fairmile Village LLP

Person in charge: Mary Maughan-Otten (Home Manager)

Local Authority / Social Services: Dorset County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 80 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 50+.

Single Rooms: 80

Rooms with ensuite WC: 80

Facilities & Services: Palliative Care • Day Care • Respite Care • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Fairmile Grange: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.9 (maximum of 10) for Fairmile Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews over all time. This Average Rating is also the rating value for Fairmile Grange in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 26 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.925 for Fairmile Grange is calculated as follows: ( (311 Excellents x 5) + (19 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 333 Ratings = 4.925

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Fairmile Grange is based on 26 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16 positive Reviews (80 registered maximum number of service users ÷ 5). 26 Reviews ÷ 16 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.9 Fairmile Grange has a Review Score of 9.9 (9.925) from 28 Reviews


Average Ratings

  • Excellent
    28
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Fairmile Grange?

  • Extremely LIKELY
    26
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Fairmile Grange

  • Daughter of Resident/Service User
    9
  • Wife of Resident/Service User
    7
  • Son of Resident/Service User
    4
  • Husband of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • more

I am very impressed with Fairmile Grange. Not only is the building attractive in a pleasant location, but the interior design, decor and quality of fittings and furniture make it look more like a five-star hotel than a care home.
More importantly, the staff, from the manageress downwards, could not possibly be more helpful and professional.
My parents are happy there and I know they will receive the respect, dignity and care they deserve.
Well done Fairmile Grange! Very, very impressed.

How likely would you be to recommend Fairmile Grange? Extremely Likely

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Average Rating:   5 out of 5

I can't speak highly enough of Fairmile Grange. My husband was welcomed warmly into a lovely room, ready for all his needs, and at once he felt that he had reached home. All the staff spoke English perfectly and used to tease him when he made a mistake. Someone would pop in to see he was comfortable. In spite of being incontinent, he was always clean. When unable to feed himself, he was fed while being told a story, and a song was sung while his pyjamas and undersheet were changed. He was so happy there and never asked us to take him. I am so grateful to all the staff.

How likely would you be to recommend Fairmile Grange? Extremely Likely

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Average Rating:   5 out of 5

I cannot express how grateful my mother and I are that my father was able to have a room in Fairmile Grange. He received all the medical and pastoral care that his condition necessitated but far more than this, he expressed how happy he was and how he loved everyone who cared for him. The staff really do care and could not have done more to make my dad comfortable and content and my mother and I were always made very welcome. We also appreciated the excellent communication between the home and us so that we were aware of my dad's progress. Thank you so much.

How likely would you be to recommend Fairmile Grange? Extremely Likely

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Average Rating:   5 out of 5

My father sustained a head injury from a fall and before coming home from hospital, he spent 2 weeks at Fairmile Grange where he could recuperate.
It is a lovely new home with excellent facilities, large ensuite rooms with a pleasant outlook over the gardens.
The staff are extremely friendly and attentive and always on hand to give encouragement.
They are enthusiastic and clearly enjoy their work.
Eating well is an important part of getting better and the food was most impressive.
A good selection of choices and nicely presented.
Should the need arise we would definitely use Fairmile Grange again, for this reason, we would strongly recommend it to others.

How likely would you be to recommend Fairmile Grange? Extremely Likely

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Average Rating:   4.7 out of 5

In the comparatively short time, my wife has been a resident at the Grange. I can say with all sincerity the care has been outstanding. All the staff I have met over the last five weeks seem to be a very dedicated team, particularly impressed how from the first week they were addressing my wife by her christian name and showed genuine warmth and patience in respect of the care needed.

How likely would you be to recommend Fairmile Grange? Extremely Likely

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Average Rating:   5 out of 5

Very pleased with the care and attention my husband and I received at Fairmile Grange. Having just returned from eleven weeks in Salisbury hospital where we had lost a lot of weight and muscle tone. Whilst at Fairmile Grange he gained half a stone in weight enjoying excellent breakfasts and lunch but felt there could be more choices at evening meals.

How likely would you be to recommend Fairmile Grange? Extremely Likely

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Average Rating:   4.5 out of 5

Fairmile Grange is an excellent care home. This is the fourth family member I have placed in a care home and compared to the rest Fairmile Grange is outstanding. From the management, staff including carers, cleaners, chefs everyone carries out their duties in a very professional manner. Fairmile Grange, without doubt, is the best care home in Christchurch if not the whole of Dorset.

How likely would you be to recommend Fairmile Grange? Extremely Likely

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Average Rating:   5 out of 5

Fairmile Grange is a lovely care home who have looked after my mum so well. The staff are wonderful and caring- they bend over backwards to accommodate mum and her wishes. As it is so new all the rooms are beautifully furnished with ensuites. A massive thank you to one lady who has sorted out so much for us and listened on many an occasion when I have been upset about mum’s illness.

How likely would you be to recommend Fairmile Grange? Extremely Likely

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Average Rating:   5 out of 5

My Mum spent the last two weeks of her life here, after discharge from hospital. She was well cared for, with great respect and dignity. The surroundings are bright, cheerful and immaculately clean. However, even more importantly, all the staff, from cleaners, carers, nurses to administrators, were skilful and very kind. When I rang for information they would always go out of their way to find the person I needed to talk to, even if they were not immediately to hand. Thank you to all at Fairmile Grange for making the last few weeks of my Mum's life as good as it could have been.
My only slight criticism is that the bed was rather narrow and my Mum was prone to turning over and almost falling out, which she did actually do on one occasion, as bed guards were considered inappropriate due to her condition.

How likely would you be to recommend Fairmile Grange? Extremely Likely

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Average Rating:   4.9 out of 5

Mum moved into Fairmile Grange from another care home early in September and has settled in well. Already the family have seen a vast improvement in her. Mum seems a lot calmer and happier to be there. The home is well organised with friendly, well-trained staff. Each resident appears to be well cared for in a kind, professional manner. Nothing is too much trouble. Whenever we visit we leave knowing mum is in the best place.

How likely would you be to recommend Fairmile Grange? Extremely Likely

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Average Rating:   4.8 out of 5

A brilliant home with caring, engaging staff. My father-in-law needed urgent respite care and the team at Fairmile Grange exceeded all expectations. It must be scary going somewhere where everything is new but the team made sure dad joined in with all the activities and kept a careful eye on him whilst he settled in. Excellent rooms and wonderful catering make this a luxurious place to stay but most of all the genuine care given to all residents by the staff is exceptional. I wouldn't hesitate to recommend Fairmile Grange for either respite or permanent stays.

How likely would you be to recommend Fairmile Grange? Extremely Likely

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Average Rating:   5 out of 5

My mother passed away a few weeks ago, thankfully she spent her last weeks at this most caring, thoughtful, wonderful home.
As a family, I can’t express our thanks and gratitude to Fairmile Grange, nothing was too much trouble, my mother was truly loved and cared for by everybody at the home.

Anyone considering this home, please do not hesitate, it’s fantastic.

How likely would you be to recommend Fairmile Grange? Extremely Likely

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Average Rating:   5 out of 5

I am very happy with the care my wife is receiving. The home is light, airy and more like a hotel than a nursing home. The staff are all friendly and cheerful. I find their support very helpful and reassuring.

The home has a relaxed atmosphere about it - not like an institution.

How likely would you be to recommend Fairmile Grange? Extremely Likely

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Average Rating:   5 out of 5

Mum was made to feel very welcome and safe.
She was well looked after and enjoyed the experience.
The family was so pleased with the standard of service that we have booked further respite care.

How likely would you be to recommend Fairmile Grange? Likely

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Average Rating:   4.9 out of 5

Wonderful caring, friendly environment. Staff are excellent, nothing is too much trouble. Mum has felt extremely safe and secure in this environment, with just the correct balance of professionalism, care and friendliness.

How likely would you be to recommend Fairmile Grange? Extremely Likely

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Average Rating:   4.9 out of 5

My father became a resident in this home after some difficult weeks and the care and devotion he received from all the staff was amazing. He was treated with dignity and respect as a 94 year old gentleman should be and nothing was too much trouble. Even though my father was at Fairmile for a relatively short time and sadly was not able to enjoy all the facilities and entertainment provided, that time was made very special for him and us as a family. I cannot express how grateful we are to all at Fairmile and the help given to us throughout, especially the loving care at the end of my father's life. I would have no hesitation in recommending this home to anyone who has to make the difficult decision of placing a loved one into a home. I would just like to say thank you again for everything and for making such a sad time a little easier with your support.

How likely would you be to recommend Fairmile Grange? Extremely Likely

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Average Rating:   5 out of 5

The first thing that struck me was the warmth of the staff - not simply a corporate smile, but a genuine feeling of wanting to do the best for residents and making guests welcome. The bedrooms are large and light - they have a hotel feel but not excessively so. The public rooms and dining areas are open and not too large giving a sense of community and this is enhanced by the good quality and range of activities provided 7 days a week. All the nursing and health care staff we deal with have been excellent. No single care/nursing home will ever satisfy everyone's needs, but I'd recommend visiting Fairmile as I found this a stand out home compared to the others I've viewed.

How likely would you be to recommend Fairmile Grange? Extremely Likely

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Average Rating:   4.8 out of 5

My husband was at the care home for a week's respite care. He was treated with dignity and understanding and were very patient with him. I left him there with the feeling that he was in very good hands which put my mind at rest.

How likely would you be to recommend Fairmile Grange? Extremely Likely

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Average Rating:   4.9 out of 5

Staff have helped me to adjust and are always available.
Food is excellent.
It is good to see the doctor when needed.
Trying hard to complain but can't find anything to complain about but will do so if necessary.

How likely would you be to recommend Fairmile Grange? Likely

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Average Rating:   5 out of 5

Lovely nursing home, very pleasant staff very caring and friendly.
Food excellent. Lots of activities for residents. Relatives and friends made to feel very welcome. Thoroughly recommend this nursing home.

How likely would you be to recommend Fairmile Grange? Extremely Likely

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Average Rating:   5 out of 5

My Mother went to Fairmile Grange for respite care. Having viewed alternatives in the local area this was head and shoulders above anything else. The staff without exception were excellent and my mother really enjoyed her stay. So much so in fact that she will be going for day care in the future on a regular basis.
I would have absolutely no hesitation in recommending Fairmile Grange to anybody who will listen!

How likely would you be to recommend Fairmile Grange? Extremely Likely

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Average Rating:   5 out of 5

I am so glad I found this place. Having to put my mum in a home for the first time for some well needed respite care I wasn't sure what to expect by I need not of worried. The first person I spoke to who was so lovely, so friendly who explained things to me. We went to look at the home the next day to make sure were happy & were shown around by a lady who was also very friendly. The home is lovely the décor fresh & clean looking & very welcoming. My mum was understandably a bit apprehensive about going into a home but when I called them a few days later to see how she was getting on and found she was very happy & content said there was no rush to pick her up as would to stay as long as possible & make the best of her stay! I have no hesitation in recommending Fairmile Grange & hope to be using them again in the new future.

How likely would you be to recommend Fairmile Grange? Extremely Likely

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Average Rating:   5 out of 5

My husband & I visited Fairmile Grange in preparation for his mother being discharged from hospital following a recent massive stroke. Any qualms we had about the home's ability to provide for her incredibly extensive nursing needs disappeared within minutes of talking to the Admissions Advisor. It quickly became clear that we would have no worries about anything ......................... from her handling care and medication right through to very specific dietary requirements. Mum's level of awareness and communication is very basic, but we felt extremely confident that she would be stimulated in this superb environment and - most importantly - her dignity would be respected at all times. Moreover, we felt that she would be happy being cared for by such friendly and attentive staff. Thank you for such a welcoming and informative viewing.

How likely would you be to recommend Fairmile Grange? Extremely Likely

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Average Rating:   4.9 out of 5

The care that is given to my husband is wonderful. I have never seen him so happy and content and to see him join in the activities are great it a very happy place when you walk through the door. It is like I have a second family. It so clean and they put our loved ones first, now I can go home knowing he safe. I can't thank the all the staff enough for the really good care. They are always there to support us.

How likely would you be to recommend Fairmile Grange? Extremely Likely

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Average Rating:   5 out of 5

I can't recommend Fairmile Grange highly enough. The actual accommodation is brand new and very spacious. The rooms are an exceptional size with their own personalised touch. The communal areas are really well maintained and have a very sociable but practical feel. I have viewed many homes in the area and this is by far the best.

Apart from the actual accommodation, the staff have so far been exceptional. They have really understood my mum's needs and have been very communicative with me as a concerned daughter.

Overall, after two weeks, I am extremely happy and I hope that my mum continues to thrive as she is doing so right now.

How likely would you be to recommend Fairmile Grange? Extremely Likely

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Average Rating:   4.9 out of 5

My late husband was in Fairmile until his death in March 2017. The love and care of the staff (at all levels) was exemplary. My husband enjoyed it there with so much going on (activities etc).

How likely would you be to recommend Fairmile Grange? Extremely Likely

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Average Rating:   5 out of 5

The home is light and airy with plenty of room to sit and walkabout. Bedrooms good size with every facility and no smell of urine anywhere. The staff are always cheerful and ready to be of assistance. The residents have things to do and there are plenty of comfortable seats to sit on with a communal television if they so wish, as well as one in their bedroom. It is more like a comfortable 4-star hotel than care home.

How likely would you be to recommend Fairmile Grange? Extremely Likely

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Average Rating:   4.6 out of 5

A very welcoming feel as soon as you enter. Staff all very friendly and helpful. My long term partner settled straight away to my surprise and is very happy and relaxed here. A beautiful place, very light and airy, lovely bedrooms and communal rooms and a very good chef for the meals. I would recommend this home to anyone.

How likely would you be to recommend Fairmile Grange? Extremely Likely

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Average Rating:   5 out of 5

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Awards / Recognitions

February 2018

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Care Home Idol 2016

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