Fairmile Grange

We have been very happy with the care our mother receives at Fairmile Grange Care Home, she is comfortable and has the opportunity to take part in lots of activities and chat to other residents and staff. As she has become less able, staff have reacted and used different approaches to care for her.

From the moment you step through the doors, you feel at home. Fairmile is a place of warmth, care and expertise. My father is happy and very settled there. He enjoys the many activities and the company of the other residents. The staff are professional and friendly. The residence is very clean and fresh, light and airy. Fairmile is a lovely environment where each individual has their own needs catered for. It’s a most uplifting place.

As Mum had previously lived in a non dementia specialist home, we are thrilled with Fairmile Grange. I had been worried about her living in a ‘locked’ home but we needn't have been. Built only a few years ago it has been so well designed with everything she might need. I find the staff responsive, caring, knowledgeable and very kind to Mum. The home is very clean, and the food is of a good standard.

During my visits I often found my nan’s room unclean, when we rang the bell it always took over ten minutes for staff to arrive. When staff arrived, some were rude and impatient. There was a handful of staff who were helpful but these people can’t work all the time! During her time there my Nan developed a severe fear of being left alone and we think this was because the wing she was on did not receive regular visits from staff. It is a shame because the home is nicely decorated and some aspects of the care are very good (activities - but my Nan was not able-bodied enough to take part). Check out your home thoroughly before you place a relative in there!

Everybody is very friendly and respectful. Nothing is too much trouble.

Fairmile Grange is a warm, welcoming and friendly environment with a team of hardworking, helpful and happy staff. My mum has settled into her new home and loves her bright and airy en-suite room with patio access. All the staff, from nursing to the catering team, from the reception staff to housekeeping, all are like great friends to Mum and indeed it’s an extension to our own family. Nothing is too much trouble and the staff all work incredibly hard to maintain a high level of care for Mum. The well-being team provide a wonderful selection of varied activities and additional support to Mum, especially during the times when we are unable to visit, which has been a huge comfort to my mum, and to us. It was a difficult decision for Mum to move into residential care but one neither Mum nor our family regret because we can see how happy, safe and well she is in her new home.

I sent two weeks convalescence at Fairmile Grange following a hip replacement operation. Everyone was very kind and helpful and I am sure this has helped my recovery.

Fairmile Grange is a friendly, clean and pleasant home where the staff provide excellent nursing care. The Home Relations Manager is very experienced, knowledgeable and understanding. During my mother’s short stay we were helped through difficult times while she was unwell and the end of life care was perfect. I thank everyone for their kindness.

Thank you so much from all the family for looking after mum and dad so well. We will never forget you.

Very pleasant building, light airy rooms, care and attention shown to Dad extremely good. All staff are very helpful.

Thank you each and every one of you with all my heart.

What really made the difference, was the care and attention from all the staff. Everybody (even the hairdresser) spent time with my father (often their own).

My mother was recently sent to the home and I have to say my experience was more than I could expect. The staff from day one were amazing. I have never had such empathetic and caring staff who made my mothers short stay very compassionate and the best final weeks that anyone could ever expect. Thank you to all the staff.

Have marked rooms as good as room downstairs was better than the one upstairs.

Both my parents moved into Fairmile Grange at the beginning of May. My father sadly died three days later. He could not have been in a better place, a lovely light bright room, very caring staff who treated him with dignity. The staff showed great compassion and sensitivity to my mother. She has been very well cared for but has now left to live nearer family. I liked the home relating manager's approach, quite business-like and very efficient which is just as much needed as the caring side.

As my Aunt’s next of kin, I would like to thank every single one of the staff for the excellent care and kindness shown to my Aunt during the whole of her time at Fairmile Grange.

My Aunt arrived straight from Bournemouth Hospital together with an end of life care plan in December 2016. It is a magnificent tribute to the quality of care she received from all the staff at Fairmile Grange that her health improved considerably until she passed away peacefully amongst friends and family at the end of May 2019.

Many staff were involved in my Aunt’s care. On every visit, I always received a gloriously warm and uplifting welcome from the receptionist. If it were permissible I would love to acknowledge all of the nursing and care staff by name. It is a measure of the heartfelt family approach that five of the Fairmile Grange staff attended my Aunt’s funeral in Bournemouth yesterday.

I can recommend Fairmile Grange without reservation as the perfect Care Home for your loved one.

My friend began his stay at Fairmile Grange last year and was immediately made to feel welcome. I had viewed numerous care homes in the area but chose Fairmile as straight away it just felt right for my friend. I felt reassured and convinced that he would receive the level of care and attention he deserved and I wasn't let down re this. The cleanliness of the home is excellent and staff caring and supportive. The manager is approachable and certainly has her finger on the button. The kitchen staff seem to cater for a varied taste and he always enjoys dinner time. The lounge areas are comfortable welcoming and are often full of laughter as the residents are entertained by the "Wellbeing Team". The garden areas are tasteful and well kept and a peaceful retreat for when the residents want to grab a little fresh air. Thank you, Fairmile Grange.

Staff are constantly looking for new ways to ensure the residents are happy, safe and entertained.

Quote from mum, "I am very happy here".

In my opinion totally unqualified in every respect to care for 'end of life' palliative care. Inadequate staff, equipment and attitude and totally lacking in compassionate care.