Fairmile Grange

Royal Close, Christchurch BH23 2FR
Review Us
8.6 64 Reviews
  • Fairmile Grange, Christchurch
Fairmile Grange is a purpose-built care home in Christchurch, Dorset, offering high-quality residential care, specialised dementia care, nursing care, and respite care.

Staff are friendly and experienced and care is tailored around the individual and their needs, with choice, respect and dignity at the centre of their care.

There is a wellbeing team that organises events and meaningful activities, such as quizzes games and trips out.

Pets are welcome.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1450
  • Self-Funded Nursing Care: from £1450
  • Self-Funded Nursing Dementia Care: from £1450
  • RESPITE Self-Funded Residential Care: from £1450
  • RESPITE Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Nursing Care: from £1450
  • RESPITE Self-Funded Nursing Dementia Care: from £1450

Fees are dependent on assessment and level of care needed, if nursing care is needed we will apply for funded nursing care on your behalf to help with the cost of care

These prices are only a guideline, please contact Fairmile Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Jane Baxter (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Private, NHS and Local Authority
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Last Refurbishment: 2025
  • Number of floors: 4

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (80)

Visiting

  • There is no restriction on visiting but if visiting early or late please can you call the home first so that they can ensure your loved one is ready for your visit

Parking

  • There is parking outside the front of the home and if the car park is full there is a hospital car park in close proximity, please note the hospital car park is not free.

8.6

Fairmile Grange has a Review Score of 8.6 (8.632) out of 10, based on 7 reviews in the last 2 years.
Over all time Fairmile Grange has 64 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Fairmile Grange
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Total of 64, showing 21-40
Review from Lucinda A (Partner of Resident) published on 2 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The experience of my loved one being cared for to the end of his life at Fairmile grange was perfection.
Every member of the team from A - Z were superb.
Thank you each and every one of you with all my heart.
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Review from N W (Son of Resident) published on 2 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What really made the difference, was the care and attention from all the staff. Everybody (even the hairdresser) spent time with my father (often their own).
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Review from Patricia O (Daughter of Resident) published on 13 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was recently sent to the home and I have to say my experience was more than I could expect. The staff from day one were amazing. I have never had such empathetic and caring staff who made my mothers short stay very compassionate and the best final weeks that anyone could ever expect. Thank
you to all the staff.
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Review from Elaine E (Relative of Resident) published on 8 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My relative had been at the home since is opened. The facilities and décor are very good. Most important, however, are the staff who were kind and attentive to residents and visitors. In her last days, they made sure she was not left alone which was rare and a great comfort. The manager and several
of the staff attended the funeral. One of the original carers, who she was very fond, of came on her day off which was much appreciated.
Have marked rooms as good as room downstairs was better than the one upstairs.
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Review from Caroline J (Daughter of Resident) published on 24 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my parents moved into Fairmile Grange at the beginning of May. My father sadly died three days later. He could not have been in a better place, a lovely light bright room, very caring staff who treated him with dignity. The staff showed great compassion and sensitivity to my mother. She has been
very well cared for but has now left to live nearer family. I liked the home relating manager's approach, quite business-like and very efficient which is just as much needed as the caring side.
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Review from Ann G (Niece of Resident) published on 24 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
As my Aunt’s next of kin, I would like to thank every single one of the staff for the excellent care and kindness shown to my Aunt during the whole of her time at Fairmile Grange.


My Aunt arrived straight from Bournemouth Hospital together with an end of life care plan in December 2016. It is a magnificent

tribute to the quality of care she received from all the staff at Fairmile Grange that her health improved considerably until she passed away peacefully amongst friends and family at the end of May 2019.


Many staff were involved in my Aunt’s care. On every visit, I always received a gloriously warm and uplifting welcome from the receptionist. If it were permissible I would love to acknowledge all of the nursing and care staff by name. It is a measure of the heartfelt family approach that five of the Fairmile Grange staff attended my Aunt’s funeral in Bournemouth yesterday.


I can recommend Fairmile Grange without reservation as the perfect Care Home for your loved one.

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Review from Victoria T (Friend of Resident) published on 24 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend began his stay at Fairmile Grange last year and was immediately made to feel welcome. I had viewed numerous care homes in the area but chose Fairmile as straight away it just felt right for my friend. I felt reassured and convinced that he would receive the level of care and attention he deserved
and I wasn't let down re this. The cleanliness of the home is excellent and staff caring and supportive. The manager is approachable and certainly has her finger on the button. The kitchen staff seem to cater for a varied taste and he always enjoys dinner time. The lounge areas are comfortable welcoming and are often full of laughter as the residents are entertained by the "Wellbeing Team". The garden areas are tasteful and well kept and a peaceful retreat for when the residents want to grab a little fresh air. Thank you, Fairmile Grange.
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Review from Heather N (Daughter of Resident) published on 12 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care received is kind and respectful, family always welcomed warmly by all staff.
Staff are constantly looking for new ways to ensure the residents are happy, safe and entertained.
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Review from D B (Son of Resident) published on 12 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so very pleased that my dear mum is now permanently living in Fairmile Grange. It is the best establishment that we viewed.
The staff are superb.
My mum appreciates the care and kindness given to her after 4 weeks.
I could not be happier for my mum.
Quote from mum, "I am very happy here".
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Review from K B (Next of Kin) published on 29 May 2019 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
In my opinion totally unqualified in every respect to care for 'end of life' palliative care. Inadequate staff, equipment and attitude and totally lacking in compassionate care.
Reply from Sandie Mole, Home Manager at Fairmile Grange

Thank you for your comments. We always value and encourage relatives’ and residents’ feedback, as it helps us to continue to make improvements and strive to deliver the best service that we can. I am very sorry to hear that you do not feel the care your loved one received in the two days she was with us was acceptable. We appreciate the letters you have sent us to explain the reasons why, and as you are aware, we have now completed a full and rigorous investigation into the concerns you have raised. We have liaised with the Care Commissioning Group (CCG) and the Local Authority Safeguarding Team on this matter who have confirmed that they are content for us to undertake this investigation internally. We have written to you with our findings and as discussed are more than happy to meet face-to-face if you feel this would be beneficial. Once again, I would like to take this opportunity to thank you for your feedback and assure you that we will use it as an opportunity to learn and develop in any way that we can.

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Review from C A (Niece of Resident) published on 7 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The welcome received, the expert care and dedication of all the staff were exceptional and given in a lovely atmosphere. We could not have found a better home to be in and when visiting the same care was extended to us and cannot thank the staff enough.
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Review from Tina B (Daughter of Resident) published on 8 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment we set foot in the door at Fairmile Grange, we were welcomed so warmly - and this has only grown the more times we have visited. Mum and Dad arrived at Fairmile almost a year ago, and for every step of the journey over the last 11 months, staff at Fairmile have been there - nothing too
much trouble - everything carried out with compassion, care - and genuine affection.
Sadly my Dad passed away just before Christmas this year and the strengths of Fairmile’s staff came through even stronger. They have provided a remarkable 'safety net' of support to the whole family that is hard to describe - and this continues daily with love and support for Mum. She is never alone and from someone who never wanted to be in a nursing home, she now says she would like to stay as everyone is so good and kind and she feels ‘safe’ - they are her friends. What more can we say but thank you to everyone at Fairmile Grange.
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Review from Bryan (Son of Resident) published on 15 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The facilities and staff provide a service that is second to none. A truly outstanding care home where my parents have received very homely, warm and friendly nursing care. The staff are not only very professional but also are more like good friends to my parents.
Sadly we lost Dad in December. I
cannot speak more highly of the compassionate and excellent way everyone, including the manageress, handled our loss. Mum remains settled in the home and refers to the staff as her "lovely friends".
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Review from Sue P (Daughter of Resident) published on 3 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care, concern, stimulation, activities, cleanliness, freedom for parents to be themselves.
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Review from Sarah J (Daughter of Resident) published on 2 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad stayed in Fairmile Grange for 3 weeks to allow my Mum to have a rest as she normally is his fulltime carer. The home was like home. We were all made to feel welcome. My Dad was very well cared for, he enjoyed the lovely food, homely atmosphere and joined in with the well-being activities that
were really well done. Would definitely use this service again and have already recommended Fairmile Grange to friends who might need it for a loved one.
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Review from Noeleen B (Wife of Resident) published on 11 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This review has been completed after full discussion with my husband who was a resident at Fairmile Grange. The staff at Fairmile Grange were kind and caring but there were too few. Staff changed often so there was poor continuity of care. A full and delicious breakfast finishing at 10am. lunch arrived
around 12 midday and supper at 5pm meant that all meals were served within a 7 hour time frame. The timing of meals could be delayed to give a better time gap. Serving of hot meals on ice cold plates is not appetising.
Reply from Mary Maughan-Otten, Home Manager at Fairmile Grange

Thank you very much for your comments. We enjoyed having your husband stay with us and were all so pleased with the progress he made whilst in our care. Thank you for rating many aspects of Fairmile Grange as being good or excellent. Our residents’ wellbeing and care is our priority. We only employ the kindest and most dedicated staff, however, on occasion when there are staff absences through sickness that clash with booked annual leave, we have brought in agency staff to support our care teams, ensuring our residents remain safe and cared for. The issue of cold plates for hot dishes has been addressed and shouldn’t happen again. Thanks again for your positive and honest review.

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Review from Bronwyn V (Wife of Resident) published on 5 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was a resident for nearly a year and I was so happy he was in such a lovely home.
The staff were all so kind and caring and he was always clean and smart. Someone was always there if he needed help.
Sadly he became ill in March and passed away in April. He was treated with dignity in his
last days, with kindness and care, and everyone was so kind to me at that sad time too.
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Review from Hilda S (Wife of Resident) published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't speak highly enough of Fairmile Grange. My husband was welcomed warmly into a lovely room, ready for all his needs, and at once he felt that he had reached home. All the staff spoke English perfectly and used to tease him when he made a mistake. Someone would pop in to see he was comfortable.
In spite of being incontinent, he was always clean. When unable to feed himself, he was fed while being told a story, and a song was sung while his pyjamas and undersheet were changed. He was so happy there and never asked us to take him. I am so grateful to all the staff.
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Review from Jillian S (Daughter of Resident) published on 23 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot express how grateful my mother and I are that my father was able to have a room in Fairmile Grange. He received all the medical and pastoral care that his condition necessitated but far more than this, he expressed how happy he was and how he loved everyone who cared for him. The staff really
do care and could not have done more to make my dad comfortable and content and my mother and I were always made very welcome. We also appreciated the excellent communication between the home and us so that we were aware of my dad's progress. Thank you so much.
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Review from S O (Daughter of Resident) published on 5 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father sustained a head injury from a fall and before coming home from hospital, he spent 2 weeks at Fairmile Grange where he could recuperate.
It is a lovely new home with excellent facilities, large ensuite rooms with a pleasant outlook over the gardens.
The staff are extremely friendly and attentive
and always on hand to give encouragement.
They are enthusiastic and clearly enjoy their work.
Eating well is an important part of getting better and the food was most impressive.
A good selection of choices and nicely presented.
Should the need arise we would definitely use Fairmile Grange again, for this reason, we would strongly recommend it to others.
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Current Review Score: 8.6 (8.632)

Overview of Review Score

The Review Score of 8.6 (8.632) out of 10 for Fairmile Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.1 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.494 for Fairmile Grange is calculated as follows: ( (51 Excellents x 5) + (23 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 83 Ratings = 4.494
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.138 Points relating to the number of positive Reviews for Fairmile Grange is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 7 Positive Reviews ÷ 16 = 0.438
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

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Meet the Team (5)

Jane

Jane Baxter

Job Title: Home manager Joined: 2025

With over 35 years of experience in care home management, Jane brings a wealth of knowledge, compassion, and dedication to her role. Throughout her career, she has successfully led and supported care home teams, ensuring the highest standards of care and regulatory compliance while always placing residents’ well-being at the heart of her work.


Jane is passionate about creating nurturing, supportive environments where residents feel safe, respected, and empowered to live fulfilling lives. She is committed to continuous improvement and takes pride in fostering a culture of warmth, quality, and excellence in every aspect of care.


Outside of work, Jane is a keen gardener and enjoys coastal walks. Most of all, she treasures time spent with her three grandchildren, who keep her happily busy.

Alina

Alina

Job Title: Clinical Lead Joined: 2022

Originally from Romania, where she got her nursing degree, Alina moved to the UK in 2008 and worked as a care team leader in a residential care home whilst waiting for her NMC registration.


In 2013, Alina got her PIN and was able to start her UK Nursing career. Alina worked for one of the largest care home providers in the South West before moving to Fairmile Grange in 2019, where she initially worked as a registered nurse, progressing to Senior nurse and then Clinical Lead. Throughout my time at Fairmile, Alina enjoyed the opportunity to develop new skills and work with residents with dementia..


Throughout the COVID-19 pandemic, Alina and her team proudly worked closely together to keep COVID out of the home and provide a family atmosphere regardless of the increased pressures.


Since becoming Clinical Lead, Alina has become more involved in the management of the team, overseeing staff training, clinical auditing and ensuring all residents receive the highest quality of person-centred care.


Alina is an incredibly positive person, always looking for positive outcomes and enjoys seeing what each day brings to Fairmile and how she can ensure that each day is good for everyone.

Zoe

Zoe

Job Title: Deputy Manager Joined: 2023

Zoe has worked in elderly care since 2017, beginning as a health care assistant and progressing up to a deputy manager. Prior to becoming deputy manager at Fairmile Grange, Zoe was a project coordinator supporting a group of care homes and their managers and staff, helping them to utilise their care planning systems and helping them to improve quality and care standards within their homes by delivering hands-on training and developing resources for all roles using electronic care planning systems.


Zoe continued to develop her career, becoming interim manager at Fairmile Grange before her current role as Deputy Manager.
As a deputy manager at Fairmile Grange, Zoe finds immense satisfaction in supporting the well-being and independence of residents while fostering a positive and nurturing environment for both staff and residents. Zoe genuinely enjoys knowing that her work directly impacts the lives of the residents, allowing them to live their best lives. Zoe loves being a part of a team that creates a supportive and caring atmosphere where residents feel safe, valued, and respected. Zoe also finds it rewarding to mentor and support her team, helping them grow professionally and ensuring they have the resources and training they need to provide excellent care.


The care sector is constantly evolving, so I appreciate the opportunity to learn new skills and knowledge to improve her practice and the quality of care provided at Fairmile Grange.


Zoe has built strong relationships with residents, their families, and her colleagues. One of the most rewarding aspects of the role of a deputy is witnessing residents achieve their goals and celebrate their successes, whether it's learning a new skill, participating in an activity, or simply enjoying a peaceful afternoon. Zoe is proud to work alongside a dedicated team of professionals who are passionate about care and making a difference in people's lives.

Karen

Karen

Job Title: Admin Manager Joined: 2021

Karen began her successful career as a receptionist working for an Estate Agent. Having developed a taste for the admin side of the business, she later left the estate agents to pursue a career working as an admin assistant at Bovington Army Camp, where she worked for 3 years, developing the skills that she would use throughout her career.


The next step in Karen’s career was in social services, where she worked for 11 years as Child Protection Admin Officer for Poole’s Children’s Social Services. Following this, Karen spent some quality time at home bringing up her 3 children before returning to work, running her own domestic cleaning business for 3 years.


In 2021, Karen decided to come back into an admin role and joined Fairmile Grange, where, through dedication and a determined effort to always do her best, she worked her way up from home support to Admin Manager where she has proved to be a much-valued part of the team.

Jacqui

Jacqui Tucker

Job Title: Regional Relationship Liaison Manager Joined: 2022

After working for 14 years as a renal nurse specialist, Jacqui changed her career to be around more for her young children. Her wide-ranging experience since then encompasses a number of rewarding positions across a variety of sectors, including team leader for Jobsite; Southern Team manager for Westfield Health; management for a specialist lender helping people rebuild their credit profile, and, most recently, moving into the elderly care sector with Barchester, for whom she worked in community awareness and fundraising.


Now, as Regional Relationship Liaison Manager for Allegra Care, she brings her diverse portfolio of skills to the task of supporting the homes and helping the company develop its profile in the elderly care sector.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fairmile Grange to verify any information. View our terms and conditions. Fairmile Grange has an Enhanced Service - more info.