Olive Tree House

My grandmother spent the last few months of her life at Olive Tree. All of the staff that I came across were polite and cordial, but there were one or two that went above and beyond for my granny. Liz, the activities coordinator and her helper Carol are fantastic. Carol helped organise a communion for Granny within 24 hours when we found out she was end of life. The nursing team are exemplary, Louise, Pavithra and Laskmi in particular always had a wonderful smile of their faces, no problem or query was too much for the. Furthermore, whilst I didn't interact with him much due to his shift schedule, when I went in to clear her room Ephraim gave me a kind hug and offered his condolences. I cannot sing Olive Tree House's praises any higher. Fantastic, caring, wonderful, kind and damn right lovely. They let us stay with her right to the end through the night. A lovely touch was that they sent us a bouqet of flowers when Granny passed as well.

Mum has been at Olive Tree House for a few weeks now, and the change in her has been amazing. I cannot praise all the staff enough for their care, kindness, dedication towards mum. You are all amazing and should be very proud of the work you do, a real vocation. A particular shout out to the wonderful activity coordinator who is absolutely brilliant, such a bundle of joy, always smiling and making the residents laugh and coming up with new ideas. As a family, we have also been made to feel very welcome, so thank you all. I was very anxious when mum had to move from her home, but any anxiety quickly vanished down to the professionalism and care provided. Once again thank you

I had read reviews of Olive Tree House before I came and it exceeded all expectations and in particular the friendly family atmosphere created by the staff. The standard of professional care with regard to medication is exemplary, I would have no reservations to recommend Olive Tree House to others.

Very pleased with the care my aunt received at Olive Tree House. The staff were very welcoming and caring. They always included every patient. A lovely caring feeling throughout the home.

I know I have made the right decision placing Mum here, I always get a warm welcome form all the team when I go to visit Mum.

This is our first rodeo so to speak and we were not sure what to expect. He cannot praise the staff enough, nothing is too much trouble and someone is always on hand to speak to. The rooms are lovely and spacious, plenty of food & drinks always available. Family of residents are always welcomed with kindness. 5 star care home!

Honestly, we absolutely can't fault it!! And the food is great!!!

Very happy with my fathers stay at Olive Tree House.

"Although I haven't personally been a resident, I felt it was important to recommend this care home based on its excellent reputation. The staff appear kind, professional, and dedicated to providing a high standard of care. It's reassuring to see such a welcoming and supportive environment."

We are very happy with the care being provided for my father. The nurses are very friendly, helpful and conscientious. He is eating and drinking well, which the nurses help him with. The doctors and nurses are all very professional, and he receives all the medication that he needs. He has been doing very well since he entered the care home last May. He has made one visit to the lounge for a group entertainment, which he enjoyed very much. He also enjoyed a recent visit by a singer to his room. We visit him every week and play old songs to him which he enjoys. Overall, we are very pleased with the care he is receiving in the care home.

The care home staff are exceptional, with our fathers best interest at heart, they listen well, tailor their care to the patients requirements, are always friendly and helpful. They want to understand personal likes of our father so that they can tailor food and activities to meet his needs. I found management to be helpful and very responsive, explaining every step of the process well. The facilities are clean and tidy and modern without too many frills which are often surplus to requirements. I would definitely recommend this care home.

The facilities are modern and clean. The staff are polite and professional and nothing seems too much trouble even when they are busy. My step-father has been making good progress physically and is beginning to join in with activities and his health has improved now that he is being encouraged to eat.

The nursing care from HCA sis very caring

Although I am getting on in years it is the first time I have been in a nursing home and I cannot get over the lovely atmosphere hear and although they had entertainment on I was so impressed how wonderful the staff were. They couldn't have been more helpful to all the residents. I am so impressed.

One concern seems to be lack of staff - for instance we came here in March 2024 always at 11am patients used to be servced with tea or coffee - not anymore. Also staff would be there to talk to and we were able to talk with them if we had problems - not anymore. Also at lunch times tables would be set up - not anymore. Today 31/12/2025 I notice the staff had fetched the meals from the kitchen, surely this is not right or fair. One other thing is the amount of food waste there is after every meal I have spoken to assitant manager about this and it would be looked into.

Good service, activities. Rooms are spacious for the residents.

Great care for my Grandfather - clean, bright & well maintained. Friendly & caring staff!

As the relative of a new resident, I am still getting to know Olive Tree House. From first impressions, I would say its greatest asset is the staff who have been friendly, helpful, informative and professional, regardless of role and status. We have been made welcome, and encouraged to participate in the collective life of the Home and make full use of its facilities. I personally appreciate and celebrate the multi-cultural diversity of the staff, although my elderly Mum struggles at times with unusual accents and names, and is not always sure what is being said to her. That said, she is becoming very fond of some of the staff who attend to her needs on a regular basis. We have attended a couple of activity sessions with Liz which my Mum enjoyed and benefited from very much. Liz's energy and enthusiasm is infectious! The food is adequate but not always as hot as it should be. There have been issues around other residents wandering into Mum's room, which can be distressing.

I can't give enough praise for the fantastic nursing staff, carers, cleaners, administrators, finance and maintenance teams at Olive Tree.

The nursing team and carers have gone above and beyond with care. They are very good at anticipating needs and have a thoughtful sympathetic and kind approach - even when circumstances are problematic.

Olive Tree is always very clean and the home cooked food is lovely. Many thanks everyone. You will all be missed :-)

My aunt, Matilda has been a resident at the home for 3 years. The care and quality of the staff and the home itself has been excellent. I have recently met Omutor who has been extremely helpful and informative.