
I have made some very good friends indeedMichael B(Resident / Service User)

I have found the care, nursing and management staff to be very professional and compassionate.Michael M(Son of Resident/Service User)

The care my father has received over the past 3 plus years has been fantastic.Helen M(Daughter of Resident/Service User)

I have made some very good friends indeedMichael B(Resident / Service User)

I have found the care, nursing and management staff to be very professional and compassionate.Michael M(Son of Resident/Service User)

The care my father has received over the past 3 plus years has been fantastic.Helen M(Daughter of Resident/Service User)

Olive Tree House provides residential, nursing and dementia care for the elderly in Charlton Hayes, Bristol, less than a mile away from Cribs Causeway.
Olive Tree House is a state-of-the-art building with all the space and innovative design that you would expect from a nursing and dementia specialist care centre. Olive Tree House has been designed to ensure the lives of the people who live there are as fulfilled as...
Care Provided by Olive Tree House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 65 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Care homes fees are a guide and may vary based on an assessment to understand the level of care and support each resident will need.
Contact Olive Tree House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Allegra Care
- Private Owned
Person in charge
- Vlad Adam(Manager)
Local Authority / Social Services
Admission Information
- Ages 45+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2016
Room Information
- Single Rooms (65)
- Single Rooms with ensuite Wet Room (65)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- Visitors welcome any time at Olive Tree House.
Parking
- Private car park available.
Olive Tree House Reviews (71)
Olive Tree House has a Review Score of 9.7 (9.700) out of 10, based on 44 reviews in the last 2 years.
Over all time Olive Tree House has 71 reviews.
Mum's arrival at Olive Tree House was a same-day emergency placement and the home could only offer a room on their dementia floor, which Mum didn't suffer. However, all the implications such as being able to lock her door and the noise from other residents were carefully explained to us beforehand. The staff were very caring and attentive and did what they could to make Mum feel safe and comfortable. Without prompting, when a room became available on a non-dementia floor, Mum was offered a move, which she accepted. The move was once again handled professionally and sensitively, and the staff on her new floor all came to introduce themselves and make Mum feel welcome. Mum spent her final two weeks here, where. Once again the staff were caring and respectful. Throughout Mum's stay, the nursing team too were thoughtful, knowledgeable and caring. Thank you to all for making Mum's last few weeks and her passing as good as it could have been. I have no hesitation in recommending this home.
How very kind of you to take the time to give us feedback at your time of loss. I am very sorry for your loss. My colleagues at Olive Tree House are extremely compassionate as well as being highly professional at all times. This compassion is what makes a nursing home feel like home. A place where...
Throughout the building, everything is clean and visually appealing.
The only area I would mention, but appreciate this relies on staff being available, is that regularly there are the same residents sat in the lounge every day with only the TV playing music in the background. I do not know their particular circumstances and I've never seen any visitors for them but feel that they are not being stimulated unless there is an activity going on.
HelloThank you very much for providing us with your feedback, it is greatly appreciated. I note your comment re some residents/activity etc. Thank you for sharing that with us, we will review it with our activity staff to make sure everyone is involved and busy (as much as they wish to be of course!). It's very helpful to get the feedback, we will act on it. Best wishes, Helen
I have found the care, nursing and management staff to be very professional and compassionate. My mother eventually settled in and any little issues were quickly addressed. There seems to be a good staff-to-resident ratio and I feel that Mum is safe in the care of Olive Tree. There are activities most days and Mum has made some friends which is good.
Hello, thank you for your review. I am pleased to read the positive comments about my on-site colleagues. They're very good at what they do because they genuinely enjoy being with the residents and families. They will be as pleased as I am to read your comments, thank you.
There was entertainment, food and refreshments provided. It was an excellent afternoon for residents and family, the staff did an excellent job of keeping everyone happy and safe.
Hello, thank you for your feedback. It was a lovely day, the staff did a fabulous job and it was wonderful to residents enjoying the day with families. Thanks for sending your comments, we really appreciate it. Cheers
When you have to take the decision to put a loved one into care, the worry, stress and anxiety that comes with it is sometimes overwhelming. I can not thank Olive Tree House enough for taking this stress away from me. Seeing my Father happy, cared for and engaging in activities was such a relief.
Thank you so much for your wonderful comments. I am delighted to read how my colleagues in Olive Tree House have supported you and your father. Everyone will take a great deal of joy from reading your review, thank you. With my best wishes.
My wife was admitted in March and I was quite worried concerning her care, however on my first visit I was very impressed with the overall excellence of this facility. The staff are friendly, helpful and above all compassionate. She has a lovely room on the top floor so the views are great! My wife was in 2 other care homes last year (2023) but their standards were sadly wanting. Since she has been here she has enjoyed working with the staff and enjoying the entertainment provided. Many thanks for your care.
Hello, thank you for giving us your feedback. It sounds as if Olive Tree is exactly the right place for your wife! Thank you so much for coming to us. My colleagues at Olive Tree are delightful. The home is a nice space, and as you say, the views on the top floor are lovely. But it all does come...
My husband went into the Olive Tree House in November 2023. The support from the management and care team has been excellent. My husband is now beginning to settle down and has been very well looked after by all the staff caring for him. I, myself, have been welcoming warmly when I visit him. I appreciate all the dedicated care given.
Hello, thanks for taking the time to provide your review. I am so pleased to read your husband is settling in and that you're receiving the usual warm Olive Tree welcome and care. My colleagues in Olive Tree House are really caring people who love spending time with the residents and families. This...
Olive Tree House displayed wonderful compassion over the Christmas period. Making it extremely comforting for my first Christmas without my husband at home.
Thank you so much for your review. I am delighted to hear we helped make your first Christmas with us a positive experience. We are here to help you as much as your husband, so don't hesitate to let us know how and when you would like some help or just a cuppa and chat. With my very best wishes.
The staff at this care home are truly remarkable, consistently dedicated and compassionate, going above and beyond. They have formed a genuine bond with Dad, ensuring he is feeling comfortable and loved. Communication with the family has been excellent with updates regarding his care. This care home is a gem, exceeding our expectations. They have made Dad feel nothing is too much trouble. Keep up the good work.
Thank you very much for taking the time to provide us with your feedback. Whilst we always value receiving feedback from families, such positive information is a delight to receive and boosts everyone's pride and joy in our work, thank you. My colleagues are dedicated and compassionate....
On entering my room for the first time, it had been decorated and smelt fresh. I was made welcome by the manager and members of her staff helped me move in. Once settled in, each member of staff told me what role they played in keeping the care home functioning. I was very impressed and to have 24-hour care ticks all the boxes and I have made some very good friends indeed.
What a delightful surprise to read your review, thank you. Your first-hand opinion of our service and home is really important and I am so delighted to read how everyone played their part in giving you a warm welcome home. Thanks so much for taking the time to write to us, best wishes, Helen.
Being in other care homes and assisted living, I find this one to be much better. The care I receive is brilliant, and the carers are all very helpful and friendly. I am really happy here! One comment I have is although the food is lovely, I don't actually eat that much, so I don't want you to think I am ungrateful - I just don't need that much food.
Hello, thank you for your review. I am pleased to read that you find Olive Tree much better than other homes - thank you. Our happy, great team is one big part of why that is so. It means a great deal to us all when a resident kindly contributes some feedback - thank you very much. Warm wishes.
Olive Tree House is a lovely and great place for residents. The love and support from the care staff is wonderful. Great person-centred care, great management team. Thank you, staff, for all that you do, most especially during the time of covid, the care was remarkable.
Thank you for your review. The resilience, love and care shown by all our colleagues in Olive Tree House and our homes, and the industry in general were exemplary. Not all heroes wear capes! A few years on, we're all still loving what we do, enjoying our residents and our colleagues. We are very grateful for your kind feedback, thank you.
Mum has been a resident since June 22. She has had good care with lovely, friendly and caring staff and has settled into her new home very well, making it a pleasurable experience for the family.
Hello, thank you for your feedback. I am delighted to read both your ratings and your comments. I completely agree with you about the staff; we have such lovely colleagues in Olive Tree House - they make a difference, don't they? I hope your Mum and your family continue to enjoy your time with us for many happy years. With my best wishes.
My mum was transferred from the hospital to Olive Tree House for end-of-life care. She immediately looked more comfortable and rested in a less noisy and chaotic atmosphere than in the hospital. The care staff and deputy manager welcomed us in and made sure that Mum had everything she needed. They listened and acted on any small detail that was requested which was fantastic. They even washed her hair and cut her fingernails which made Mum feel so much better. The care staff are very thoughtful and kind and like to keep you up to date with how things are going. The knowledge and professionalism of the deputy manager, nurses and doctors are outstanding. I cannot thank them enough for their holistic care and willingness to involve the family in Mum's care at every stage. Mum is very poorly now, but I am safe in the knowledge that she is well cared for at this very difficult time for the family. Thank you all so much. I will remember this exceptional care always and it means so much to me.
Your comments are humbling. Our colleagues in Olive Tree House are so very kind and warm. Your examples of their care show their attention to detail for each Resident. I wish you and your family all the best for this special time. Warmest regards.
Thank you.
I am glad you felt the support and care from the Olive Tree team; they are warm, they are very capable, and they are committed to every resident. We appreciate the privilege of caring for your Dad in his last days. My very best wishes to you and your family.
From keeping us constantly informed to readily understanding and helping with the distress the family experienced, no one could ask more.
We will always be grateful to everyone at Olive Tree House. Outstanding managers, nurses, care workers and everyone. Thank you for everything, and we want people to know that no finer care is available.
Thank you very much for taking the time to provide us with your review. On behalf of everyone in Olive Tree House our sincere condolences for the loss of your Dad. Our colleagues are not only skilled and capable, they genuinely care for the residents and the family members. It is this...
My mum was placed at Olive Tree House as part of her discharge plan from the hospital. We felt very fortunate that this home was the one selected. The staff were all caring and professional. With communication between the home and ourselves, as well as the physical environment and facilities, all being excellent also, we were very grateful for the care received until Mum was well enough to return home. Thank you.
Thank you very much for taking the time to provide your review. Olive Tree House is a lovely home and the staff are all genuinely very caring. It's also great to hear your mum became well enough to go home again, congratulations to you all. With my very best wishes to your family, cheers, Helen
My brother has been residing at Olive Tree since March 2021. He is settled and much more comfortable than he was at home (alone). He has late-stage frontotemporal dementia, which can be very difficult, yet the care shown to him has mellowed him a bit. The staff are wonderful with him and caring. I'm kept informed of all or any issues. It's a huge relief to me to know he is well looked after. I'm his only relative. The building is clean and modern, and the staff go the extra mile to make him feel safe and comfortable.
Thank you for your lovely review. Olive Tree House is a beautiful home where genuinely nice, warm caring staff enjoy being with the residents. I'm delighted to share your kind comments with the team. Thank you.
I am very happy with the care my mum gets from everyone at Olive Tree House. I am kept up with Mums care.
Thank you for your review, we are very happy that you are happy with the care being provided at Olive Tree House.
As Dad was finding it more difficult to manage at home, we were able to move him to Olive Tree. It's a very nice home, lovey size rooms. Care staff are on call 24/7 and have been looking after Dad very well.
Thank you very much for your kind and positive comments; we will ensure that they are passed on to our care team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 April 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (34) & Events (0)
- 18 Feb 2026
Community Spirit at Christmas Christmas was the perfect opportunity to celebrate the local Patchway community with Rose Garden and Olive Tree House's Community Coffee Morning and out in the area...
- 18 Feb 2026
Employee of the Year The teams from Rose Garden and Olive Tree House came together to celebrate each homes' Employee of the Year for 2025. Congratulations to Lakshmi the Olive...
- 18 Feb 2026
Supporting Help Bristol's Homeless Charity The Olive Tree House and Rose Garden Christmas Hamper Raffle raised a fantastic £103 for local charity Help Bristol’s Homeless and Mandy, Catherine and resident...
There are no upcoming events for Olive Tree House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Olive Tree House.
Accreditations
There are no accreditations posted yet for Olive Tree House.
Meet the Team (7)

Vlad is the Registered Manager for Rose Garden and Olive Tree House in Bristol, Vlad brings a wealth of experience and dedication to caring for the elderly. With a background as a nurse and extensive experience in management, his knowledgeable approach and expertise are invaluable, both to residents and his colleagues. Vlad is highly focused on meeting residents’ needs and supporting them fully to ensure the best possible outcomes and the highest quality of life. With a commitment to fostering a positive and joyful environment, he is also known for his sense of humour and his ability to make everyone laugh with his jokes!
Vlad’s vision as a manager is to create a nurturing and supportive atmosphere where residents feel valued, safe, and happy, while continuously reviewing and improving the quality of care provided.

Mutor has worked as a nurse in elderly care since moving to the UK from Ghana in 2019. She is passionate about working with older people and is compassionate in his approach to residents seeing it as a privilege to be part of each resident's life. Having worked in nursing homes in Somerset and Bristol, he brings his specialist knowledge to Olive Tree House, particularly in dementia care.
Mutor is committed to his personal and professional development and is always open to learning and taking on whatever challenge is next.

With 15 years of experience as a nurse in the NHS across a number of specialities, Sally discovered a passion for working with older people. Sally started working in care homes six years ago and has continued to develop her knowledge, particularly in dementia and palliative care. Sally's experience and expertise have seen her advance to the position of Clinical Manager at Olive Tree House.
Sally is just as busy outside of work with two teenage children and an enjoyment of swimming.

Original, creative and, in her words, “Mad as a box of frogs!”, Liz brings irrepressible warmth, sunshine and laughter to her role as Olive Tree House’s activities coordinator. She’s dedicated to bringing variety, interest and, above all, joy to residents’ daily lives and always looking to come up with new activities whilst sharing a joke and a smile with those around her.

Shantelle is the friendly face who will greet you at Olive Tree House. Shantelle loves to chat to everyone and in her words about nothing and everything all at once. Having worked in retail for many years, it was during the COVID pandemic that Shantelle decided to put her enthusiasm, personality and organisational skills to better use and took on a role as a receptionist at a dental practice.
Shantelle is greatly enjoying working at Olive Tree House and loves chatting to the residents and visitors. Shantelle is always on hand to answer any questions.
Outside of work, Shantelle’s young son takes up most of her time; as a real outdoor boy, he loves football and riding his bike. When there is an opportunity for some downtime, Shantelle will be found with her fiancé in a pub garden enjoying some good food and great company!

Paul has joined Allegra Care with 27 years’ experience in the health and social care sector, including working in senior leadership roles for the last 18 years, covering operations, business management and quality assurance. Paul has a real passion for person-centred care and how that is delivered at the highest level.
Paul has worked across a diverse sector over his time in health and social care and brings a wealth of experience to his new role as Regional Manager. Paul believes in integrating real and meaningful values and culture into a service and in doing so, delivering the outcomes for the people we support. Paul goes by the theory of values with no meaning, which has no value.
Outside of work, Paul is the father of three boys and a 2nd degree black belt who teaches Judo.

Catherine has worked in sales and marketing her whole career, after graduating with a degree in Textile Management she worked in Corporate Workwear for many years. Catherine’s first role in the care sector was working with a disability charity that ran nursing homes and enablement projects for young adults. While her two children were younger, she joined her husband in his estate agency, but was delighted to return to the care sector in 2020 and now cannot imagine doing anything else.
Catherine’s role with Allegra is to support residents and their families as they explore care options. Working with the teams in the individual homes she ensures that during every stage from initial enquiry through to moving in with us every question is answered, and we offer the reassurance needed for the next chapter in our resident’s life. It is important for our residents to remain part of the community in which will have lived for years, often all their lives, so the other part of this role is connecting with local community groups, charities and organisations. Catherine has said that working for Allegra with their groundbreaking household model means we are offering a home with compassion and care whilst ensuring residents are retaining their independence and quality of life.
Out of work, Catherine enjoys baking, gardening and walking the family Labrador. The children are older now, but still keep her busy!
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