The Court Retirement Residence

Rockbeare, Exeter EX5 2EF
Review Us
9.9 53 Reviews
  • The Court Retirement Residence, Exeter
The Court provides a welcoming, comfortable and homely environment that supports a calm, fulfilling lifestyle for residents. The home is designed to help individuals feel safe, valued and at ease, while benefiting from a broad range of professional care skills. Care plans are tailored to each person, ensuring support is delivered in a way that reflects individual needs, preferences and routines.

The care team follows a clear philosophy built on dignity, respect and compassion. Each resident’s unique life story, values and wishes is recognised and honoured, creating a supportive atmosphere where meaningful relationships can develop. This approach guides daily practice and helps ensure that loved ones receive care delivered with sensitivity and understanding.

High standards of quality and safety are central to all aspects of life at The Court. All care is provided in line with regulatory requirements, with regular reviews and continuous improvement helping to maintain consistently strong standards. Families can feel confident knowing that their relatives are supported in an environment committed to comfort, wellbeing and genuine respect.

Care Provided by The Court Retirement Residence

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 21 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1300
  • Self-Funded Residential Dementia Care: £1000 – £1300
  • RESPITE Self-Funded Residential Care: £1000 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1300

A full assessment will be carried out before any fees are agreed, ensuring we fully understand each individual’s needs. Our fees are arranged fairly and transparently, reflecting the level of care, support, and accommodation required. This approach allows us to provide personalised care while giving families clarity and confidence in the costs involved.

These prices are only a guideline, please contact The Court Retirement Residence to find out the exact price for your requirements.

Contact The Court Retirement Residence to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Court Retirement Residence to confirm what's included and get a personalised quote:

Good to Know

Owner

  • The Court Retirement Residence
  • Privately Owned

Person in Charge

  • Kara Marshall (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (13)
  • Couples/Companion Rooms (4)

Visiting

  • Welcome visits any day and anytime, they kindly ask that you avoid their busy times such as 7am-9:30am however please let them know in advance of you wish to visit during this time.
    Please do not visit if you have been unwell, the residents well-being is a priority.


    Meal times are now protected, the home advise you do not visit between 12.30 & 13.30 and 16.45 & 17.45

Parking

  • Free parking facilities for staff and visitors available at the front and rear of the care home.

The Court Retirement Residence Reviews (53)

9.9

The Court Retirement Residence has a Review Score of 9.9 (9.855) out of 10, based on 23 reviews in the last 2 years.
Over all time The Court Retirement Residence has 53 reviews.

Overall Experience
  • 48
  • 5
  • 0
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Date Published
  • 53
  • 13
  • 13
  • 23
  • 30
Reviewer Connection to The Court Retirement Residence
  • 15
  • 11
  • 8
  • 4
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
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  • 1
  • 1
  • 1
Total of 53, showing 1-20
Review from Gillian W (Resident) assisted by family/friend published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident at The Court for almost a year. The staff are lovely and friendly and treat me with courtesy and dignity. I have felt safe and at home since my arrival. The food is wonderful.
Reply from Kara Marshall, Manager at The Court Retirement Residence
Thank you so much for sharing your feedback. Were delighted to hear that youve felt safe, at home, and well cared for since arriving. Its wonderful that you find the staff friendly and that youre…read more
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Review from Aushn P (Resident) assisted by family/friend published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very, very, good. No grumbles. Staff always happy.
Reply from Kara Marshall, Manager at The Court Retirement Residence
Thank you for your kind words. Were so pleased to hear that everything has been very good and that youve had no grumbles. Its lovely to know that the staffs positive attitude is making a difference…read more
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Review from Nicola M (Daughter of Resident) published on 10 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been a resident for 10 months now and has settled into it well and calls it his home.
The staff and management team are wonderful and nothing is to much trouble. We can honestly say
that its been great not to worry about his welfare at all, all his needs are taken care of and he is very
happy.
Reply from Kara Marshall, Manager at The Court Retirement Residence
Thank you so much for sharing this lovely feedback. Were delighted to hear that your dad has settled in so well and feels at home with us. Its wonderful to know that our teams care and support have…read more
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Review from Jonathan P (Son of Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, friendly, helpful, food excellent nothing to much trouble. Some very special carers, love the home.
Reply from Kara Marshall, Manager at The Court Retirement Residence
Thank you so much for your wonderful feedback. It truly means a great deal to us to hear that you feel the care is excellent and the team are friendly and helpful. Were delighted that the food is…read more
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Review from R G (Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home.
Reply from Kara Marshall, Manager at The Court Retirement Residence
Thank you for your kind words. Were so pleased to hear that you feel the home is lovely. It means a lot to us, and were glad you feel comfortable here.
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Review from Kathleen D (Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love living here. The staff treat me like family. I have lots of friends, I love my bedroom. They helped me choose how to decorate.
Reply from Kara Marshall, Manager at The Court Retirement Residence
Thank you for sharing this lovely feedback. It means so much to hear that you feel at home here and that the staff feel like family to you. It's wonderful that you've made lots of friends and that you…read more
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Review from P J (Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I really like staying here. The staff are very helpful and really lovely. My room is cosy with a nice view. There is always plenty of food to choose from which is tasty!
Reply from Kara Marshall, Manager at The Court Retirement Residence
Thank you so much for your kind words. Its wonderful to hear that you enjoy staying here and feel well looked-after by the team. Were glad your room feels cosy and that you like the view your comfort…read more
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Review from J W (Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like it quite a lot, its all very nice. I like living here for all my life.
Reply from Kara Marshall, Manager at The Court Retirement Residence
Thank you for sharing your thoughts. Its lovely to hear that you feel so positive about living here and that you find everything nice. Knowing you feel settled and happy really means a lot to us. Were…read more
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Review from Heather S (Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always happy and help me with anything I need. We always do fun activities and we do crafts together. I get to pick what I want to eat and it is made for me. I like lunch time as I get to join everyone in the dinning room and have lunch together, I always sit with my friend Kath.
Reply from Kara Marshall, Manager at The Court Retirement Residence
Thank you so much for sharing this lovely feedback. It means a great deal to us to hear that you feel supported and happy here. Knowing that the team are helping you with whatever you need, and that…read more
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Review from Karen W (Daughter of Resident) published on 5 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at The Court have been amazing with my Mum. She is very happy there and is eating well and looks much healthier.
She enjoys their banter and they also show an interest and care for the family as well.
Reply from Kara Marshall, Manager at The Court Retirement Residence
Thank you so much for your lovely words. It means a lot to us to hear how happy and well your mum is feeling. The team really enjoy spending time with her, and we're always here for the whole family…read more
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Review from A W (Son of Resident) published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely friendly welcome by staff, as always. Gill was happy and very complimentary of the caring staff and the quality of food. This is a gem amongst care homes. I couldn't hope for a better arrangement for mum.
Reply from Kara Marshall, Manager at The Court Retirement Residence
Thank you so much for your lovely words. It means a lot to the whole team. We're so pleased to hear your loved one is happy and enjoying the care and food - that's exactly what we strive for every…read more
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Review from Nicola P (Daughter of Resident) published on 2 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad had been a resident here at The Court coming up to a year and I am eternally grateful to all the staff here .
My Dad is a very private man , not a mixer at all and as such his privacy is respected .
Dad is in the early stages of dementia and ive had advice on how to deal with this and accept
the situation .
His care is my priority and I feel as a family we have made the right decision for him . All the staff have welcoming from day one and caring and we thank them all.
Reply from Kara Marshall, Manager at The Court Retirement Residence
Thank you so much for your lovely review. Were really glad your dad feels respected and supported here, and it means a lot that you feel confident in the care hes receiving.
We truly appreciate your…
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Review from S S (Daughter of Resident) published on 24 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parent has been helped to settle and the staff have sorted out doctor, glasses and other issues. The staff seem friendly and caring and, importantly for dementia sufferers, there are plenty of activities, crafts, singing and others.
Reply from Kara Marshall, Manager at The Court Retirement Residence
Thank you for taking the time to share your thoughtful feedback. Were pleased to hear that the settling-in process has been smooth and that the support with healthcare and daily needs has been…read more
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Review from S S (Daughter of Resident) published on 27 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every time I visit Mum. She is clean, well-fed, warm and happy. Her room is lovely and has a beautiful view. The staff are always warm and friendly. I am so pleased my mum is where she is. Could not have wished her to be anywhere else.
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Review from Kim K (Granddaughter of Resident) published on 25 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nan had been a resident at The Court for over a year, the whole team has been amazing. They gave her such good care and companionship, took her out so she could go to church, got her involved in all activities and kept her spirits up. Nan was very happy during the time she stayed there and that's
all down to the manager and her team, nothing was too much trouble for them and they were more than helpful to me and my family as well. It's a lovely home with beautiful grounds and I would recommend them to anyone.
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Review from Emily B (Niece of Resident) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle has been at The Court for around 2 years now, whenever I visit he appears content and happy. He always tells me how lovely the staff are, and that he enjoys his food. The staff are always welcoming when I visit and I always see the manager and deputy manager around the home which is very reassuring.
Reply from Kara Marshall, Manager at The Court Retirement Residence
Thank you for a lovely review, we are very pleased to hear your comments regarding the food, our cooks work very hard to ensure lovely home-cooked meals every day. Our management team feel it is very…read more
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Review from N T (Granddaughter of Resident) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandfather joined The Court in December at the age of 95. This was a very big move for him, leaving his bungalow behind. We were all very daunted and apprehensive of how this new way of life would work out. His room was lovely, the whole home was warm and welcoming. The Court Manager, Deputy and
all staff made my grandad feel right at home and he settled in much quicker than any of us imagined. Sadly Grandad passed away in March but the care and support we were all given during those 4 months was second to none, we couldn't have wished for a better place for him to have spent his final months. Grandad was happy, settled and had company. Staff always gave their time to listen to his stories, which he loved to share and were always very patient with him, even when his patience ran out! His independence was always encouraged and wishes were always met. During his final week the staff were extremely supportive to us making a very difficult time, a little less difficult.
Reply from Kara Marshall, Manager at The Court Retirement Residence
Thank you for such a wonderful review. We know moves to care homes can be very overwhelming for families as well as residents, and we are very pleased you all felt so supported, especially in those…read more
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Review from Y J (Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are friendly and a comfort to us.
Reply from Kara Marshall, Manager at The Court Retirement Residence
Thank you for your review, we are proud to have such a friendly and supportive staff team.
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Review from A W (Resident) assisted by family/friend published on 25 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful and friendly.
Reply from Kara Marshall, Manager at The Court Retirement Residence
We are very please you find the staff team so friendly and helpful, thank you for your review.
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Review from J W (Resident) assisted by family/friend published on 25 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like the care I feel at home and I don't ever want to leave. I want to be here all my life. I have lots of friends.
Reply from Kara Marshall, Manager at The Court Retirement Residence
Thank you for your lovely review, we are so pleased you like living and the Court.
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Current Review Score: 9.9 (9.855)

Overview of Review Score

The Review Score of 9.9 (9.855) out of 10 for The Court Retirement Residence is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.855 for The Court Retirement Residence is calculated as follows: ( (233 Excellents x 5) + (33 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 269 Ratings = 4.855
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Court Retirement Residence is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.05 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

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Meet the Team (4)

Kara

Kara Marshall

Job Title: Registered Manager Joined: 2023

In June 2023, I joined the Court team as Registered Manager, bringing over 21 years of experience in social care across a wide range of specialisms, including Learning Disabilities, Autism, Dementia, Alzheimer’s, Parkinson’s disease, and physical disabilities.


I hold a Level 5 Diploma in Leadership and Management and previously managed a care facility that achieved a GOOD CQC rating.


As Registered Manager, I oversee the day-to-day operations of the care home, ensuring staff adhere to health and safety standards, complete mandatory training, and comply with CQC regulations. I also work closely with external professionals to tailor our services to the individual needs of our residents.


Being part of the Court team is incredibly rewarding, as we all share a passion for delivering exceptional, person-centred care in a warm and welcoming environment.

Gary

Gary Alford

Job Title: Team Leader Joined: 2023

I became part of the court team in early 2023, starting as a senior care assistant. Recently, I transitioned into the role of Team Leader, where I not only fulfil my senior care duties but also supervise the senior care staff, ensuring adherence to regulations and maintaining high-quality work practices.


Additionally, I oversee medication compliance and audits within the facility, along with various other responsibilities.

Sarah

Sarah Wilson

Job Title: Administration & Finance Manager Joined: 2022

In 2022, I joined the family business, following my parents’ acquisition of The Court in 2002. In my role, I oversee the facilities team, which encompasses activities, events, housekeeping, the kitchen, and maintenance, ensuring that every area of the home runs smoothly and contributes to a welcoming, comfortable environment for our residents.


Alongside this, I manage all financial operations, including staff salaries, budgeting, and invoicing for residents, maintaining careful oversight to ensure the home operates efficiently and sustainably. I work closely with the Registered Manager and Deputy Manager, supporting them in delivering high-quality care while ensuring compliance with all regulatory standards.


Being part of the Court team allows me to combine my passion for operational excellence with a commitment to creating a warm and supportive home where residents, staff, and families all feel valued and connected.

Nikki

Nikki Beed

Job Title: Activities Coordinator Joined: 2023

I have the incredibly rewarding role of arranging person-centred activities tailored to the needs and preferences of our wonderful residents. I aim to provide social interaction, mental and physical stimulation, engagement, well-being, and a genuine sense of purpose and joy to their daily lives.


In my role, I organise a wide range of meaningful activities to ensure residents lead active, happy, and fulfilling lives. The position requires creativity, organisation, flexibility, proactivity, and strong communication skills to deliver the best experiences for everyone.


One of the most rewarding aspects of my job is building strong relationships with residents, getting to know their individual likes, interests, and personalities, and creating activities that truly enrich their lives.

Frequently Asked Questions about The Court Retirement Residence

What types of Care is The Court Retirement Residence registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Court Retirement Residence have?

There are 13 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at The Court Retirement Residence?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Court Retirement Residence to the centre of Exeter?

6.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Court Retirement Residence to verify any information. View our terms and conditions. The Court Retirement Residence has an Enhanced Service - more info.