The Court Retirement Residence

Rockbeare, Exeter EX5 2EF
Review Us
9.9 53 Reviews
  • The Court Retirement Residence, Exeter
The Court provides a welcoming, comfortable and homely environment that supports a calm, fulfilling lifestyle for residents. The home is designed to help individuals feel safe, valued and at ease, while benefiting from a broad range of professional care skills. Care plans are tailored to each person, ensuring support is delivered in a way that reflects individual needs, preferences and routines.

The care team follows a clear philosophy built on dignity, respect and compassion. Each resident’s unique life story, values and wishes is recognised and honoured, creating a supportive atmosphere where meaningful relationships can develop. This approach guides daily practice and helps ensure that loved ones receive care delivered with sensitivity and understanding.

High standards of quality and safety are central to all aspects of life at The Court. All care is provided in line with regulatory requirements, with regular reviews and continuous improvement helping to maintain consistently strong standards. Families can feel confident knowing that their relatives are supported in an environment committed to comfort, wellbeing and genuine respect.

Care Provided by The Court Retirement Residence

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 21 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1300
  • Self-Funded Residential Dementia Care: £1000 – £1300
  • RESPITE Self-Funded Residential Care: £1000 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1300

A full assessment will be carried out before any fees are agreed, ensuring we fully understand each individual’s needs. Our fees are arranged fairly and transparently, reflecting the level of care, support, and accommodation required. This approach allows us to provide personalised care while giving families clarity and confidence in the costs involved.

These prices are only a guideline, please contact The Court Retirement Residence to find out the exact price for your requirements.

Contact The Court Retirement Residence to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Court Retirement Residence to confirm what's included and get a personalised quote:

Good to Know

Owner

  • The Court Retirement Residence
  • Privately Owned

Person in Charge

  • Kara Marshall (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (13)
  • Couples/Companion Rooms (4)

Visiting

  • Welcome visits any day and anytime, they kindly ask that you avoid their busy times such as 7am-9:30am however please let them know in advance of you wish to visit during this time.
    Please do not visit if you have been unwell, the residents well-being is a priority.


    Meal times are now protected, the home advise you do not visit between 12.30 & 13.30 and 16.45 & 17.45

Parking

  • Free parking facilities for staff and visitors available at the front and rear of the care home.

The Court Retirement Residence Reviews (53)

9.9

The Court Retirement Residence has a Review Score of 9.9 (9.855) out of 10, based on 23 reviews in the last 2 years.
Over all time The Court Retirement Residence has 53 reviews.

Overall Experience
  • 48
  • 5
  • 0
  • 0
  • 0
Date Published
  • 53
  • 13
  • 13
  • 23
  • 30
Reviewer Connection to The Court Retirement Residence
  • 15
  • 11
  • 8
  • 4
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 53, showing 41-53
Review from Judy F (Daughter of Resident) published on 29 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has now been at the court for 2 years and I can not recommend them highly enough. It is such a comfort to know that mum is so well cared for and respected by everyone at The Court.
The past few months have been so difficult for everyone and The Court have excelled with the challenges COVID-19
presented and have amazingly remained COVID free which is such a testament to all the amazing and superb staff.
Reply from Darryl Gumbrill, Manager at The Court Retirement Residence
Thank you for your kind words. Looking after your mum is a pleasure.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Karen B (Daughter of Resident) published on 29 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad moved from hospital to The Court at the time of COVID lockdown. Due to the circumstances, I could only see him on the day he moved in, and then not for several weeks after. I was of course apprehensive but needn't have worried, Dad's care has been excellent, I have been kept updated and when
I eventually saw him he looked better than he has looked for a very long time. After several months of worry and stress about the best way forward for my Dad, the weight was lifted off my shoulders when he moved to The Court.
Reply from Darryl Gumbrill, Manager at The Court Retirement Residence
Thank you for your kind words, Karen, it's been a pleasure looking after your lovely dad.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julia H (Daughter of Resident) published on 28 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dear Mum has been in this care home since January. I never ever thought our Mum would be happy in a care home, but she loves every minute of her time in The Court.
Since Covid-19 happened, we were all really worried about her safety. But the manager and his team have been amazing, they have kept
every resident and staff member as safe as they possibly can.
The activities team are fantastic, the activities coordinator has gone above and beyond in her role. They recently had a French week and I know how much they loved it. Mum has never looked and felt so well, so all I can say is thank you to the manager and all the team for caring about our Mum as much as we do.
Reply from Darryl Gumbrill, Manager at The Court Retirement Residence
Thank you so much for this feedback. Our pleasure to care for such a lovely lady.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Claire J (Granddaughter of Resident) published on 28 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
In these very strange times, we have entrusted our Nan to the manager and his team, to keep her safe and well. It's an amazing team which provides various activities to keep the residents entertained. We have spoken to Nan and although unsure of the PPE, she is happy and well cared for. The team is
like an extended family for her, which she loves.
Reply from Darryl Gumbrill, Manager at The Court Retirement Residence
As always, our pleasure to look after a lovely lady.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M W (Respite Resident) assisted by family/friend published on 24 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I particularly enjoyed my respite break at The Court as it meant I was being looked after very well. The staff looked after me with such good grace. It was a wonderful experience and I certainly enjoyed the activities an having a point of interest to concentrate on. I enjoyed my respite stay so much
that I am now returning in various days to enjoy lunch and activities.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from I B (Great-granddaughter of Resident) published on 6 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Court looked after my great grandmother for respite whilst we moved her. She was happy, safe and well-cared for.. I'm pretty sure if given the chance she'd jump at the chance!


Nothing was too much trouble, we were kept in the loop of her daily life and encouraged to be a part of the home and

all the many activities they had put into place.


Thank you to all that looked after my Great Grandmother.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Trevor B (Son of Resident) published on 16 December 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
I attended an open day this weekend and was pleasantly surprised by this rest home, it is a stunning old building which to be honest probably does not make the life of the staff very easy as there are quite a few internal steps which require staff to assist the less mobile of their clients. Having said
that, the staff were exceptionally caring, attentive and patient, it was an exceptionally busy day and the catering staff did an excellent job of providing a buffet meal that was most enjoyable, especially the Christmas cake!
I enjoyed your excellent function which really helped to bring all the guests and residents together.
Many thanks for the kindness and consideration of your staff in giving my father some respite care and enabling my mother to recover from her operation.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sophie V (Daughter of Resident) published on 12 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of The Court Retirement Home. Firstly, it is set in the most amazing surroundings. Its beautifully peaceful location is perfect for those who need a quieter, slower pace of life. When I first took my dad there for respite, I was mesmerised by the pretty gardens and the history
of the home.
The staff at The Court are just phenomenal, they are all so friendly and clearly enjoy the job they do. The residents are treated with the utmost respect and they have lots of activities to keep them occupied.
When I had to make the decision to put my dad into a respite situation, it was not an easy decision to make, suffice to say, I was rather emotional. The staff were all such empathetic, generous people who were there to support not only my dad, but also his family during a difficult time. Whenever we went to visit Dad, the staff always made us feel welcome.
The Court really has a magic about it, my dad's happiness there was testament to this.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peter C (Husband of Resident) published on 12 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are cheerful, courteous and most helpful allowing each resident to feel at home and belong to their family of residents. Activities are laid on to entertain and to help each person maintain as much fitness as possible. The food is excellent, varied and interesting whilst giving a balanced
and nutritious diet.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Betty L (Wife of Resident) published on 11 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband stayed at The Court for respite care last month. The staff are wonderful and it really is like being at home. He would like to visit regularly for respite care so, it's good for me to know that he enjoys it and I have peace of mind to leave my loved one there. I can't thank the team enough
for all they do.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Monica (Sister of Resident) published on 4 November 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Everything at The Court has improved dramatically over the last twelve months. My brother is well looked after and I am kept informed of any problems. The staff are welcoming and friendly and I am satisfied that he looks upon it as his home. Thank you to everyone involved.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N S (Son of Resident) published on 31 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father started on a respite basis at The Court. On discharge from the hospital, he chose to try respite for a short while instead of going back to his house where he was struggling to live independently. It took a short while to adjust as his dementia made the transition from house to care home confusing,
but the staff at The Court made him feel comfortable, reassured and at ease with his new living environment.
Within the first few months, my father was looking a lot calmer and more like himself, as he realised his needs were being met and that living at The Court took the anxiety and stress out of having to manage entirely by himself. My father has now been living on a permanent basis for 1 year now and often remarks on how he likes being at The Court and how nice the staff are.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Steven M (Grandson of Resident) published on 1 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandparent was looked after by the wonderful staff for over 4 years, the care provided was always excellent and the location was perfect. It was difficult making the decision to place somebody you hold dear into care, but we felt safe in the knowledge she was being looked after by an excellent team
of carers who are passionate about their jobs. I highly recommend The Court to anybody who has a loved one in need of care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.855)

Overview of Review Score

The Review Score of 9.9 (9.855) out of 10 for The Court Retirement Residence is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.855 for The Court Retirement Residence is calculated as follows: ( (233 Excellents x 5) + (33 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 269 Ratings = 4.855
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Court Retirement Residence is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.05 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading

Awards / Recognitions (4)

Loading...

Meet the Team (4)

Kara

Kara Marshall

Job Title: Registered Manager Joined: 2023

In June 2023, I joined the Court team as Registered Manager, bringing over 21 years of experience in social care across a wide range of specialisms, including Learning Disabilities, Autism, Dementia, Alzheimer’s, Parkinson’s disease, and physical disabilities.


I hold a Level 5 Diploma in Leadership and Management and previously managed a care facility that achieved a GOOD CQC rating.


As Registered Manager, I oversee the day-to-day operations of the care home, ensuring staff adhere to health and safety standards, complete mandatory training, and comply with CQC regulations. I also work closely with external professionals to tailor our services to the individual needs of our residents.


Being part of the Court team is incredibly rewarding, as we all share a passion for delivering exceptional, person-centred care in a warm and welcoming environment.

Gary

Gary Alford

Job Title: Team Leader Joined: 2023

I became part of the court team in early 2023, starting as a senior care assistant. Recently, I transitioned into the role of Team Leader, where I not only fulfil my senior care duties but also supervise the senior care staff, ensuring adherence to regulations and maintaining high-quality work practices.


Additionally, I oversee medication compliance and audits within the facility, along with various other responsibilities.

Sarah

Sarah Wilson

Job Title: Administration & Finance Manager Joined: 2022

In 2022, I joined the family business, following my parents’ acquisition of The Court in 2002. In my role, I oversee the facilities team, which encompasses activities, events, housekeeping, the kitchen, and maintenance, ensuring that every area of the home runs smoothly and contributes to a welcoming, comfortable environment for our residents.


Alongside this, I manage all financial operations, including staff salaries, budgeting, and invoicing for residents, maintaining careful oversight to ensure the home operates efficiently and sustainably. I work closely with the Registered Manager and Deputy Manager, supporting them in delivering high-quality care while ensuring compliance with all regulatory standards.


Being part of the Court team allows me to combine my passion for operational excellence with a commitment to creating a warm and supportive home where residents, staff, and families all feel valued and connected.

Nikki

Nikki Beed

Job Title: Activities Coordinator Joined: 2023

I have the incredibly rewarding role of arranging person-centred activities tailored to the needs and preferences of our wonderful residents. I aim to provide social interaction, mental and physical stimulation, engagement, well-being, and a genuine sense of purpose and joy to their daily lives.


In my role, I organise a wide range of meaningful activities to ensure residents lead active, happy, and fulfilling lives. The position requires creativity, organisation, flexibility, proactivity, and strong communication skills to deliver the best experiences for everyone.


One of the most rewarding aspects of my job is building strong relationships with residents, getting to know their individual likes, interests, and personalities, and creating activities that truly enrich their lives.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Court Retirement Residence to verify any information. View our terms and conditions. The Court Retirement Residence has an Enhanced Service - more info.