The Court Retirement Residence

Rockbeare, Exeter EX5 2EF
Review Us
9.8 41 Reviews
  • The Court Retirement Residence, Exeter
The Court offers a comfortable and homely environment that is ideal for a relaxing lifestyle, while making the most of an extensive range of care skills to carry out personalised provision.

Care professionals work to a philosophy of dignity and respect for each individual, in line with regulatory requirements and with a focus on making sure standards are consistently high and loved ones are respected.
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Care Provided by The Court Retirement Residence

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 21 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1300
  • Self-Funded Residential Dementia Care: £1000 – £1300
  • RESPITE Self-Funded Residential Care: £1000 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1300

Please note a full assessment will be carried out before a fee is agreed. Fees are arranged fairly on the amount of care required.

These prices are only a guideline, please contact The Court Retirement Residence to find out the exact price for your requirements.

Contact The Court Retirement Residence to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Court Retirement Residence to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • The Court Retirement Residence

Person in Charge

  • Kara Marshall (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (13)
  • Couples/Companion Rooms (4)

Visiting

  • Welcome visits any day and anytime, they kindly ask that you avoid their busy times such as 7am-9:30am however please let them know in advance of you wish to visit during this time.
    Please do not visit if you have been unwell, the residents well-being is a priority.


    Meal times are now protected, the home advise you do not visit between 12.30 & 13.30 and 16.45 & 17.45

Parking

  • Free parking facilities for staff and visitors available at the front and rear of the care home.

The Court Retirement Residence Reviews (41)

9.8

The Court Retirement Residence has a Review Score of 9.8 (9.791) out of 10, based on 14 reviews in the last 2 years.
Over all time The Court Retirement Residence has 41 reviews.

Overall Experience
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Reviewer Connection to The Court Retirement Residence
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Total of 41, showing 21-40
Review from Georgina S (Sister-in-law of Resident) published on 18 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Brother-in-Law moved into the Care Home just before Christmas last year. We really thought we were going to lose him as we felt he was going downhill fast. But moving him into the care home was just what he needed. They do so many activities and go out on trips when they can (because of covid). He
is like a new person, with a new lease of life. Looking at the photos, everybody is always smiling and looking so happy. He looks so happy and smiling all the time. They are so well-loved and taken care of. I would love to live there.
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Review from Sally B (Daughter of Resident) published on 17 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my father arrived at the Court during Covid we had been unable to view prior to his arrival, but I now feel that we could not or would not have chosen a better place.
When my father first arrived he had lost his appetite due to an extended hospital stay but with the care and perseverance of the
staff his appetite and well-being have improved immensely.
Whenever we visit he is clean and well turned out. He had enjoyed many days out and nothing seems to be too much trouble for the staff. During our visits, we look forward to seeing not only Dad, but also the staff who are all friendly and we have grown to know and become fond of. This is a home, not just a care home.
During these challenging times, they have done their best to keep us up to date with regular calls and emails.
We have found the management extremely knowledgeable and helpful, he has helped with paperwork and always pointed us in the right direction whilst we navigated the transition for Dad.
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Review from Jill B (Mother of Resident) published on 12 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot wish for a better care home with such caring staff to look after our dear Mum; thank you all from the bottom of our hearts.
It makes it easier for all the family knowing Mum is safe and looked after, as it’s been such a difficult year for Mum, the other residents and all the families.
But
The Court has keep our Mum and everyone safe and well and continue to do so, until we can all come and visit again soon.
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Review from Andy S (Son of Resident) published on 27 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can only remark on the care that my mother has in a short time that she has been resident at the home. She has been very well cared for, and the staff will always keep me updated on how she is doing. I am very pleased with the care home.
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Review from Jackie E (Friend of Resident) published on 24 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have recently lost a very dear friend at this wonderful home where she had been for the last two years. In all of this time, she had been looked after with the utmost care and love. On her arrival from a previous home, she appeared very different almost to the point of looking as if she had come from
somewhere that had given up on her. This home gave her 2 glorious years where her state of health and dignity greatly improved.
Reply from Darryl Gumbrill, Manager at The Court Retirement Residence
Thank you so much for your kind words. It was our pleasure.
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Review from Ian B (Grandson of Resident) published on 24 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Compared to Nan's old home at another home - Nan was always in dirty clothes and half undressed. When we took Nan to The Court and she was very well looked after and always looked smart and nothing is to much trouble. The manager is an awesome carer and all the staff are very helpful and caring. The
home is fantastic and the food is a good quality aswell. There is always something there for everyone.
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Review from Linda B (Daughter of Resident) published on 24 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Compared to the last home it's a palace. Very caring, all the staff. Very clean, treat patients with respect and dignity, the food is excellent. The dining room is well layed out. Mum's room was well decorated to what Mum liked. Mum enjoyed the garden.
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Review from Katherine M (Granddaughter of Resident) published on 21 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The court is a loving and welcoming home. All the staff and management team has made my nan welcome and feel loved every day. The care they give is brillant and they are very helpful with everything. During the beginning of lockdown they kept in contact all the time with my mum. I can't thank them enough
for all the care, help and support they gave my nan and all her family. The Court has arranges different activities and events each day, which is lovely to see.
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Review from Judy F (Daughter of Resident) published on 29 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has now been at the court for 2 years and I can not recommend them highly enough. It is such a comfort to know that mum is so well cared for and respected by everyone at The Court.
The past few months have been so difficult for everyone and The Court have excelled with the challenges COVID-19
presented and have amazingly remained COVID free which is such a testament to all the amazing and superb staff.
Reply from Darryl Gumbrill, Manager at The Court Retirement Residence
Thank you for your kind words. Looking after your mum is a pleasure.
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Review from Karen B (Daughter of Resident) published on 29 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad moved from hospital to The Court at the time of COVID lockdown. Due to the circumstances, I could only see him on the day he moved in, and then not for several weeks after. I was of course apprehensive but needn't have worried, Dad's care has been excellent, I have been kept updated and when
I eventually saw him he looked better than he has looked for a very long time. After several months of worry and stress about the best way forward for my Dad, the weight was lifted off my shoulders when he moved to The Court.
Reply from Darryl Gumbrill, Manager at The Court Retirement Residence
Thank you for your kind words, Karen, it's been a pleasure looking after your lovely dad.
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Review from Julia H (Daughter of Resident) published on 28 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dear Mum has been in this care home since January. I never ever thought our Mum would be happy in a care home, but she loves every minute of her time in The Court.
Since Covid-19 happened, we were all really worried about her safety. But the manager and his team have been amazing, they have kept
every resident and staff member as safe as they possibly can.
The activities team are fantastic, the activities coordinator has gone above and beyond in her role. They recently had a French week and I know how much they loved it. Mum has never looked and felt so well, so all I can say is thank you to the manager and all the team for caring about our Mum as much as we do.
Reply from Darryl Gumbrill, Manager at The Court Retirement Residence
Thank you so much for this feedback. Our pleasure to care for such a lovely lady.
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Review from Claire J (Granddaughter of Resident) published on 28 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
In these very strange times, we have entrusted our Nan to the manager and his team, to keep her safe and well. It's an amazing team which provides various activities to keep the residents entertained. We have spoken to Nan and although unsure of the PPE, she is happy and well cared for. The team is
like an extended family for her, which she loves.
Reply from Darryl Gumbrill, Manager at The Court Retirement Residence
As always, our pleasure to look after a lovely lady.
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Review from M W (Respite Resident) assisted by family/friend published on 24 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I particularly enjoyed my respite break at The Court as it meant I was being looked after very well. The staff looked after me with such good grace. It was a wonderful experience and I certainly enjoyed the activities an having a point of interest to concentrate on. I enjoyed my respite stay so much
that I am now returning in various days to enjoy lunch and activities.
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Review from I B (Great-granddaughter of Resident) published on 6 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Court looked after my great grandmother for respite whilst we moved her. She was happy, safe and well-cared for.. I'm pretty sure if given the chance she'd jump at the chance!


Nothing was too much trouble, we were kept in the loop of her daily life and encouraged to be a part of the home and

all the many activities they had put into place.


Thank you to all that looked after my Great Grandmother.

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Review from Trevor B (Son of Resident) published on 16 December 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
I attended an open day this weekend and was pleasantly surprised by this rest home, it is a stunning old building which to be honest probably does not make the life of the staff very easy as there are quite a few internal steps which require staff to assist the less mobile of their clients. Having said
that, the staff were exceptionally caring, attentive and patient, it was an exceptionally busy day and the catering staff did an excellent job of providing a buffet meal that was most enjoyable, especially the Christmas cake!
I enjoyed your excellent function which really helped to bring all the guests and residents together.
Many thanks for the kindness and consideration of your staff in giving my father some respite care and enabling my mother to recover from her operation.
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Review from Sophie V (Daughter of Resident) published on 12 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of The Court Retirement Home. Firstly, it is set in the most amazing surroundings. Its beautifully peaceful location is perfect for those who need a quieter, slower pace of life. When I first took my dad there for respite, I was mesmerised by the pretty gardens and the history
of the home.
The staff at The Court are just phenomenal, they are all so friendly and clearly enjoy the job they do. The residents are treated with the utmost respect and they have lots of activities to keep them occupied.
When I had to make the decision to put my dad into a respite situation, it was not an easy decision to make, suffice to say, I was rather emotional. The staff were all such empathetic, generous people who were there to support not only my dad, but also his family during a difficult time. Whenever we went to visit Dad, the staff always made us feel welcome.
The Court really has a magic about it, my dad's happiness there was testament to this.
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Review from Peter C (Husband of Resident) published on 12 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are cheerful, courteous and most helpful allowing each resident to feel at home and belong to their family of residents. Activities are laid on to entertain and to help each person maintain as much fitness as possible. The food is excellent, varied and interesting whilst giving a balanced
and nutritious diet.
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Review from Betty L (Wife of Resident) published on 11 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband stayed at The Court for respite care last month. The staff are wonderful and it really is like being at home. He would like to visit regularly for respite care so, it's good for me to know that he enjoys it and I have peace of mind to leave my loved one there. I can't thank the team enough
for all they do.
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Review from Monica (Sister of Resident) published on 4 November 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Everything at The Court has improved dramatically over the last twelve months. My brother is well looked after and I am kept informed of any problems. The staff are welcoming and friendly and I am satisfied that he looks upon it as his home. Thank you to everyone involved.
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Review from N S (Son of Resident) published on 31 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father started on a respite basis at The Court. On discharge from the hospital, he chose to try respite for a short while instead of going back to his house where he was struggling to live independently. It took a short while to adjust as his dementia made the transition from house to care home confusing,
but the staff at The Court made him feel comfortable, reassured and at ease with his new living environment.
Within the first few months, my father was looking a lot calmer and more like himself, as he realised his needs were being met and that living at The Court took the anxiety and stress out of having to manage entirely by himself. My father has now been living on a permanent basis for 1 year now and often remarks on how he likes being at The Court and how nice the staff are.
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Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for The Court Retirement Residence is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.791 for The Court Retirement Residence is calculated as follows: ( (132 Excellents x 5) + (28 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 163 Ratings = 4.791
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Court Retirement Residence is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (5)

Kara

Kara Marshall

Job Title: Registered Manager Joined: 2023

In June 2023, I joined the Court team as the Registered Manager, bringing over 17 years of experience in social care across various areas such as Learning disabilities, Autism, Dementia, Alzheimer's, Parkinson's disease, and physical disabilities.


Holding a level 5 diploma in leadership and management, I previously managed a care facility with a GOOD CQC rating.


As the Registered Manager, my role involves overseeing the care home's operations and ensuring staff compliance with health and safety policies, training requirements, and CQC regulations.


I work closely with external professionals to tailor our services to meet the diverse needs of our residents.
Being part of the Court team is immensely rewarding as we all share a commitment to delivering exceptional person-centred care in a warm and homely environment.

Jen

Jen Swankie

Job Title: Deputy Manager Joined: 2023

I became a part of The Court family in November 2023, with more than 11 years of experience in the social care sector.


My commitment lies in offering exceptional care and assistance to our amazing residents. Working closely with Kara, the staff, residents, their families, and external experts is a significant part of my role.


Being involved with The Court family is truly an honour.

Sarah

Sarah Wilson

Job Title: Administration & Finance Manager Joined: 2022

In 2022, I joined the family business after my parents assumed ownership of The Court in 2002. In my role, I supervise the facilities team, which covers activities, events, housekeeping, the kitchen, and maintenance. Additionally, I handle all financial aspects, including staff salaries, budgeting for the home, and invoicing residents. I collaborate closely with the Registered Manager and Deputy Manager.

Gary

Gary Alford

Job Title: Team Leader Joined: 2023

I became part of the court team in early 2023, starting as a senior care assistant. Recently, I transitioned into the role of Team Leader, where I not only fulfil my senior care duties but also supervise the senior care staff, ensuring adherence to regulations and maintaining high-quality work practices.


Additionally, I oversee medication compliance and audits within the facility, along with various other responsibilities.

Nikki

Nikki Beed

Job Title: Activities Coordinator Joined: 2023

I absolutely love what I do! I have the incredibly fulfilling role of arranging person-centred activities, tailored to meet the needs and preferences of all our wonderful residents; providing social interaction, physical and mental exercise, engagement, wellbeing and a sense of purpose and joy to their daily lives.


My role involves organising diverse and meaningful activities to ensure residents lead active and happy lives. The position requires being organised, creative, proactive, flexible, and possessing good communication skills.


Building relationships with residents and understanding their preferences is a rewarding aspect of the job.

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