The Court Retirement Residence

Rockbeare, Exeter EX5 2EF
Review Us
9.9 53 Reviews
  • The Court Retirement Residence, Exeter
The Court provides a welcoming, comfortable and homely environment that supports a calm, fulfilling lifestyle for residents. The home is designed to help individuals feel safe, valued and at ease, while benefiting from a broad range of professional care skills. Care plans are tailored to each person, ensuring support is delivered in a way that reflects individual needs, preferences and routines.

The care team follows a clear philosophy built on dignity, respect and compassion. Each resident’s unique life story, values and wishes is recognised and honoured, creating a supportive atmosphere where meaningful relationships can develop. This approach guides daily practice and helps ensure that loved ones receive care delivered with sensitivity and understanding.

High standards of quality and safety are central to all aspects of life at The Court. All care is provided in line with regulatory requirements, with regular reviews and continuous improvement helping to maintain consistently strong standards. Families can feel confident knowing that their relatives are supported in an environment committed to comfort, wellbeing and genuine respect.

Care Provided by The Court Retirement Residence

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 21 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1300
  • Self-Funded Residential Dementia Care: £1000 – £1300
  • RESPITE Self-Funded Residential Care: £1000 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1300

A full assessment will be carried out before any fees are agreed, ensuring we fully understand each individual’s needs. Our fees are arranged fairly and transparently, reflecting the level of care, support, and accommodation required. This approach allows us to provide personalised care while giving families clarity and confidence in the costs involved.

These prices are only a guideline, please contact The Court Retirement Residence to find out the exact price for your requirements.

Contact The Court Retirement Residence to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Court Retirement Residence to confirm what's included and get a personalised quote:

Good to Know

Owner

  • The Court Retirement Residence
  • Privately Owned

Person in Charge

  • Kara Marshall (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (13)
  • Couples/Companion Rooms (4)

Visiting

  • Welcome visits any day and anytime, they kindly ask that you avoid their busy times such as 7am-9:30am however please let them know in advance of you wish to visit during this time.
    Please do not visit if you have been unwell, the residents well-being is a priority.


    Meal times are now protected, the home advise you do not visit between 12.30 & 13.30 and 16.45 & 17.45

Parking

  • Free parking facilities for staff and visitors available at the front and rear of the care home.

The Court Retirement Residence Reviews (53)

9.9

The Court Retirement Residence has a Review Score of 9.9 (9.855) out of 10, based on 23 reviews in the last 2 years.
Over all time The Court Retirement Residence has 53 reviews.

Overall Experience
  • 48
  • 5
  • 0
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Date Published
  • 53
  • 13
  • 13
  • 23
  • 30
Reviewer Connection to The Court Retirement Residence
  • 15
  • 11
  • 8
  • 4
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
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Total of 53, showing 21-40
Review from T C (Friend of Resident) published on 17 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has been at The Court a little under a year, the home has been nothing but wonderful.
The staff are so caring and respectful, not just to the residents but to their friends and families too.
The management team are also wonderful, always available and seen around the home.
Well done
to The Court, highly recommend.
Reply from Kara Marshall, Manager at The Court Retirement Residence
Thank you for your positive feedback, we are very pleased the staff have always ensured you feel welcome. Thank you for noting the management presence around the home, we feel it is very important for…read more
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Review from Vince F (Son of Resident) published on 27 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Father was resident here for approximately 3 months before being moved elsewhere once local authority funding started. Staff are really friendly and fun to interact with. Care is very good. Nice atmosphere.
Reply from Kara Marshall, Manager at The Court Retirement Residence
Thank you for your positive feedback, we are very proud of the atmosphere within the home.
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Review from H G (Resident) published on 18 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caring is genuine
Reply from Kara Marshall, Manager at The Court Retirement Residence
Thank you your review, we are proud to have such caring and supportive staff members.
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Review from Brenda S (Daughter of Resident) published on 4 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After two years of visiting my mother on a regular basis, I cannot praise the staff enough they are so kind and caring. Residents are treated with dignity and respect. Always something going on for the residents to get evolved in. A very friendly atmosphere, very clean throughout and has a good selection
of menu choices.
Can’t fault the care home on anything.
Reply from Kara Marshall, Manager at The Court Retirement Residence
Thank you for your lovely review, we are very proud to have such a fantastic staff team, as well as a wonderful activities team.
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Review from R B (Daughter of Resident) published on 4 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at The Court for just under 2 years. In that time she has been looked after really well. We haven't had to worry about anything. The regular postings on social media provide us with an insight into the range of activities and trips that she is doing. All the staff are great,
they treat her with care and respect, but also make time to talk to us whenever we phone or visit. Nothing seems to be too much trouble. It was a difficult decision to move Mum from her home, but moving her to The Court was the best thing we could have done. I can't recommend it too highly. Thank you, to the manager and everyone at The Court.
Reply from Kara Marshall, Manager at The Court Retirement Residence
Thank you for your lovely review. We are very pleased you enjoy our regular postings on social media. We are very lucky to have such a wonderful staff team and that your mother is very settled.
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Review from C B (Son of Resident) published on 23 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident here for over 7 years. During that time we have been incredibly impressed with the quality of her care and the attitude of management and staff to all residents' well-being. Bottom line is that we could not be happier.
Reply from Kara Marshall, Manager at The Court Retirement Residence
Thank you for such a wonderful positive review, we are very pleased you are impressed with the quality of care here at The Court.
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Review from Gerry S (Sister-in-law of Resident) published on 18 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother-in-law became a resident at The Court about four years ago and we have never seen him so happy and settled. His dementia means he can't hold a conversation for more than a couple minutes but all the happy smiley pictures we see on social media, more than make up for that. Well done and a
huge thank you to all the staff
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Review from Joanna D (Daughter of Resident) published on 5 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at The Court feel more like family than anything else and yet they are professionals carrying out their duties to a high standard. I don’t have to worry about my mother in the sense she is cared for with love and looked after in a homely, fun, and attentive environment.
Leadership at The
Court is caring, friendly, and genuine and this is reflected in the attitudes of the whole team. The Court is a very special home from home.
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Review from V F (Wife of Resident) published on 5 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband came to the home for respite care and is now a permanent resident. He is happy here and being very well cared for. The staff are all friendly and welcoming to all residents and visitors, which puts everyone at ease. He was encouraged to join the regular activities and now participates most
days, which is very good for his morale.
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Review from Harvey D (Son of Resident) published on 16 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
An exemplary service has been delivered by the Manager and staff at The Court. My mother has been incredibly well looked after following an acute illness in hospital. Kindness, positivity patience and a “can do” attitude has been shown in abundance by her carers. This has helped her and her family immensely
during a worrying time. Thank you!
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Review from S D (Daughter of Resident) published on 7 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at the Court since just before Christmas 2022 due to worsening dementia. I have nothing but praise for this residential home, the staff there are wonderful and caring and do everything they can to support the residents. My mum is very happy with the lovely food and is always pleased
to join in with the activities arranged most days, including the occasional trip out with staff. I can certainly recommend The Court.
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Review from Tracy B (Respite Resident) published on 25 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am currently on respite here due to a fall. I am receiving rehabilitation from the care home. In time here they have shown nothing but care compassion and all with a smile. I have been shown respect and dignity throughout my stay. Nothing is too much trouble and they really are amazing.
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Review from Georgina S (Sister-in-law of Resident) published on 18 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Brother-in-Law moved into the Care Home just before Christmas last year. We really thought we were going to lose him as we felt he was going downhill fast. But moving him into the care home was just what he needed. They do so many activities and go out on trips when they can (because of covid). He
is like a new person, with a new lease of life. Looking at the photos, everybody is always smiling and looking so happy. He looks so happy and smiling all the time. They are so well-loved and taken care of. I would love to live there.
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Review from Sally B (Daughter of Resident) published on 17 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my father arrived at the Court during Covid we had been unable to view prior to his arrival, but I now feel that we could not or would not have chosen a better place.
When my father first arrived he had lost his appetite due to an extended hospital stay but with the care and perseverance of the
staff his appetite and well-being have improved immensely.
Whenever we visit he is clean and well turned out. He had enjoyed many days out and nothing seems to be too much trouble for the staff. During our visits, we look forward to seeing not only Dad, but also the staff who are all friendly and we have grown to know and become fond of. This is a home, not just a care home.
During these challenging times, they have done their best to keep us up to date with regular calls and emails.
We have found the management extremely knowledgeable and helpful, he has helped with paperwork and always pointed us in the right direction whilst we navigated the transition for Dad.
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Review from Jill B (Mother of Resident) published on 12 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot wish for a better care home with such caring staff to look after our dear Mum; thank you all from the bottom of our hearts.
It makes it easier for all the family knowing Mum is safe and looked after, as it’s been such a difficult year for Mum, the other residents and all the families.
But
The Court has keep our Mum and everyone safe and well and continue to do so, until we can all come and visit again soon.
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Review from Andy S (Son of Resident) published on 27 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can only remark on the care that my mother has in a short time that she has been resident at the home. She has been very well cared for, and the staff will always keep me updated on how she is doing. I am very pleased with the care home.
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Review from Jackie E (Friend of Resident) published on 24 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have recently lost a very dear friend at this wonderful home where she had been for the last two years. In all of this time, she had been looked after with the utmost care and love. On her arrival from a previous home, she appeared very different almost to the point of looking as if she had come from
somewhere that had given up on her. This home gave her 2 glorious years where her state of health and dignity greatly improved.
Reply from Darryl Gumbrill, Manager at The Court Retirement Residence
Thank you so much for your kind words. It was our pleasure.
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Review from Ian B (Grandson of Resident) published on 24 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Compared to Nan's old home at another home - Nan was always in dirty clothes and half undressed. When we took Nan to The Court and she was very well looked after and always looked smart and nothing is to much trouble. The manager is an awesome carer and all the staff are very helpful and caring. The
home is fantastic and the food is a good quality aswell. There is always something there for everyone.
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Review from Linda B (Daughter of Resident) published on 24 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Compared to the last home it's a palace. Very caring, all the staff. Very clean, treat patients with respect and dignity, the food is excellent. The dining room is well layed out. Mum's room was well decorated to what Mum liked. Mum enjoyed the garden.
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Review from Katherine M (Granddaughter of Resident) published on 21 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The court is a loving and welcoming home. All the staff and management team has made my nan welcome and feel loved every day. The care they give is brillant and they are very helpful with everything. During the beginning of lockdown they kept in contact all the time with my mum. I can't thank them enough
for all the care, help and support they gave my nan and all her family. The Court has arranges different activities and events each day, which is lovely to see.
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Current Review Score: 9.9 (9.855)

Overview of Review Score

The Review Score of 9.9 (9.855) out of 10 for The Court Retirement Residence is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.855 for The Court Retirement Residence is calculated as follows: ( (233 Excellents x 5) + (33 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 269 Ratings = 4.855
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Court Retirement Residence is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.05 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

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Meet the Team (4)

Kara

Kara Marshall

Job Title: Registered Manager Joined: 2023

In June 2023, I joined the Court team as Registered Manager, bringing over 21 years of experience in social care across a wide range of specialisms, including Learning Disabilities, Autism, Dementia, Alzheimer’s, Parkinson’s disease, and physical disabilities.


I hold a Level 5 Diploma in Leadership and Management and previously managed a care facility that achieved a GOOD CQC rating.


As Registered Manager, I oversee the day-to-day operations of the care home, ensuring staff adhere to health and safety standards, complete mandatory training, and comply with CQC regulations. I also work closely with external professionals to tailor our services to the individual needs of our residents.


Being part of the Court team is incredibly rewarding, as we all share a passion for delivering exceptional, person-centred care in a warm and welcoming environment.

Gary

Gary Alford

Job Title: Team Leader Joined: 2023

I became part of the court team in early 2023, starting as a senior care assistant. Recently, I transitioned into the role of Team Leader, where I not only fulfil my senior care duties but also supervise the senior care staff, ensuring adherence to regulations and maintaining high-quality work practices.


Additionally, I oversee medication compliance and audits within the facility, along with various other responsibilities.

Sarah

Sarah Wilson

Job Title: Administration & Finance Manager Joined: 2022

In 2022, I joined the family business, following my parents’ acquisition of The Court in 2002. In my role, I oversee the facilities team, which encompasses activities, events, housekeeping, the kitchen, and maintenance, ensuring that every area of the home runs smoothly and contributes to a welcoming, comfortable environment for our residents.


Alongside this, I manage all financial operations, including staff salaries, budgeting, and invoicing for residents, maintaining careful oversight to ensure the home operates efficiently and sustainably. I work closely with the Registered Manager and Deputy Manager, supporting them in delivering high-quality care while ensuring compliance with all regulatory standards.


Being part of the Court team allows me to combine my passion for operational excellence with a commitment to creating a warm and supportive home where residents, staff, and families all feel valued and connected.

Nikki

Nikki Beed

Job Title: Activities Coordinator Joined: 2023

I have the incredibly rewarding role of arranging person-centred activities tailored to the needs and preferences of our wonderful residents. I aim to provide social interaction, mental and physical stimulation, engagement, well-being, and a genuine sense of purpose and joy to their daily lives.


In my role, I organise a wide range of meaningful activities to ensure residents lead active, happy, and fulfilling lives. The position requires creativity, organisation, flexibility, proactivity, and strong communication skills to deliver the best experiences for everyone.


One of the most rewarding aspects of my job is building strong relationships with residents, getting to know their individual likes, interests, and personalities, and creating activities that truly enrich their lives.

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