Butts Road, Heavitree, Exeter EX2 5HU
Group: Kahanah Care
Person in charge: Susan Winterburn (Care Manager)
Local Authority / Social Services: Devon County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 28 Service Users
Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults
Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Challenging Behaviour • Drug Dependence (past or present) • Hearing Impairment & Deafness • Parkinson's Disease • Stroke • Visual Impairment
Admission Information: Ages 55+.
Single Rooms: 28
Rooms with ensuite WC: 7
Weekly Charges Guide: Personal Care Single £480 – £550 (These prices are only a guideline, please contact Dene Court Residential Home to find out the exact price for your requirements.)
Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Dene Court Residential Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 5.5 (maximum of 10) for Dene Court Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Dene Court Residential Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 3.958 for Dene Court Residential Home is calculated as follows: ( (7 Excellents x 5) + (9 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 24 Ratings = 3.958
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.59 Points relating to the number of positive Reviews for Dene Court Residential Home is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 5.6 positive Reviews (28 registered maximum number of service users ÷ 5). 1 Reviews ÷ 5.6 Target = 0.179 , then divided by 2 = 0.090
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Dene Court Residential Home has a Review Score of 5.5 (5.548) from 2 Reviews
Review submitted from a Website Submission by Gareth J (Son of Resident) on Friday 3 March 2017. Relates to March 2017.
It was lovely to meet you today after my birthday lunch with mum. She is genuinely happy at Dene Court and has already made some lovely friends which is so important to her.
Thank you both for taking the time to explain the care and medication mum has received for her recent illness - the extra monitoring which you have put in place is a real comfort to mum and us.
We feel that mum is in very safe hands and we know that she appreciates the care she is receiving from you and your staff.
How likely would you be to recommend Dene Court Residential Home? Likely
Review submitted from a Website Submission by Stuart H (Son of Resident) on Sunday 3 April 2016. Relates to March 2016.
Most things pretty good but found the 'care' outstanding. Both of my parents spent their final days here and were very well looked after. It's not an easy job but the staff were genuinely caring and did a great job.
How likely would you be to recommend Dene Court Residential Home? Extremely Likely
There are currently no awards/recognitions posted yet for Dene Court Residential Home
There are currently no Care Home Idol entrants who have performed at Dene Court Residential Home