Endeavour Residential Home, Exeter, Devon
Endeavour Residential Home, Exeter, Devon
Endeavour Residential Home, Exeter, Devon

Endeavour Residential Home is situated in an attractive location, where a skilled team support adults with a dementia diagnosis, mental disorders or physical disability.

The provider is committed to making sure the property remains a home-from-home, where each individual's happiness is central to all decisions taken and residents can live at their own pace.

There is access to numerous outside resources and community facilities which allows for an independent or semi-independent life.

Owner: Endeavour Residential Services Ltd

Person in charge: Julie Smith (Manager)

Local Authority / Social Services: Devon County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 20 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Epilepsy • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Punjabi Mirpuri, Bulgarian, Panjabi, Punjabi, Polish

Single Rooms: 16

Shared Rooms: 2

Rooms with ensuite WC: 8

Weekly Charges Guide: Personal Care Single £550 – £800 , Personal Care Shared (per person) £550 – £650 (These prices are only a guideline, please contact Endeavour Residential Home to find out the exact price for your requirements.) (These prices are only a guideline, please contact Endeavour Residential Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Visiting:

Open visiting hours

Parking:

Car Park at the front of the home

Latest Care Quality Commission* Report on Endeavour Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 15 Nov 2017

Singlr Room first floor via passenger lift

Reviews

9.7 Endeavour Residential Home has a Review Score of 9.7 (9.681)

The Review Score of 9.7 (maximum of 10) for Endeavour Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Endeavour Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.681 for Endeavour Residential Home is calculated as follows: ( (102 Excellents x 5) + (33 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 141 Ratings = 4.681

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Endeavour Residential Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 9 Reviews ÷ 4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Endeavour Residential Home?

  • Extremely LIKELY
    11
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Endeavour Residential Home

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    4
  • Cousin of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

My mother in law has been made to feel welcome and at home since the day she arrived. Every member of staff treats her as if she is really special to them. Their kindness and empathy go way beyond just doing a job. She is able to choose how she would like to spend her day and is supported in all that she does. They understand all her little ways and are able to comfort and reassure her if she has a difficult day.

Any health issues have been dealt with really promptly and effectively. The way that she is looked after means that our minds are at ease, knowing that she is in a place where people really care about her.

How likely would you be to recommend Endeavour Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

When our cousin needed to go into care it was of course great concern. Endeavour is a lovely place, very client focused and provides excellent care. Staff are very helpful and caring. Our cousin is very happy and settled in very well.
On one occasion we met the owner and his family; we were vry impressed with their ethos and their experience in the care sector. The owner is a pharmascist which is very reassuring.
Overall Endeavour is first class.

How likely would you be to recommend Endeavour Residential Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

On an initial visit before my friend became a resident, I was shown around by a friendly member of staff. I came with my friend when she "moved in" and was sure once her initial settling in period - perhaps 4-6 weeks, she would be well-cared for.
I have continued to visit on a weekly basis and always found staff and residents to be happy and welcoming. If I have questions, I've felt they were answered honestly. I believe the home is working with families where possible in the best interests of all residents. I think 20 is an ideal number and that a staff ratio is maintained.

How likely would you be to recommend Endeavour Residential Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

The staff are all very nice and they do a good job.

How likely would you be to recommend Endeavour Residential Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

My wife and I have found the care at Endeavour Residential Home to be of an extremely high standard. The staff are very friendly, open and knowledgeable. They interact continuously and positively with the residents, providing all the necessary services to them. The home is extremely clean with a warm, cosy atmosphere. The food, which is prepared on the premises, is of a very high standard. Activities and other forms of entertainment are offered on a regular basis. Friends and relatives are always welcome to visit the residents at any reasonable time. The home is well managed with great care taken over the security and privacy of the residents.

How likely would you be to recommend Endeavour Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I am very pleased with the care you provide and the way my mother is treated with respect and dignity, she is very happy and contented.

How likely would you be to recommend Endeavour Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been here for 18months and is very happy, as am I.

How likely would you be to recommend Endeavour Residential Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

I am happy here and am well looked after by the staff.

How likely would you be to recommend Endeavour Residential Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is a resident, who has vascular dementia and experiences behavioural difficulties. The staff, and particularly the management, are dealing with this with great care and efficiency. My father and I have huge respect for the dedication and professionalism shown by the staff in these difficult circumstances. They are also always friendly and helpful when we visit, which in Dad's case is almost daily. We would have no hesitation in recommending the home to anyone finding themselves or a loved one in a similar situation. Thank you.

How likely would you be to recommend Endeavour Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum has been in Endeavour since April 2016, so lucky to get her in here with excellent management supported by caring and helpful staff not only to the residents but their relatives as well. I don't have to worry as I know she is well cared for and safe. Thank you so much.

How likely would you be to recommend Endeavour Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The care and attention I received whilst staying at the Endeavour Residential Home was excellent. The lady that ran the home was the most lovely, caring lady and with her staff made a very distressing and emotional time for myself and my family more bearable. I cannot praise them enough.

How likely would you be to recommend Endeavour Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Julie Smith, Manager at Endeavour Residential Home responded to this review on 18 May 2016:

Thank you so much for the lovely comments, it was a real pleasure looking after your mother.

Mum has been in the home for nearly 16 months and we are so happy that we managed to get her in somewhere so lovely. We have nothing but positives about the home and all the staff are so good with everyone there and also always have time to speak to relatives.
We are very happy to the care given to our mum and they also welcome our step-dad to spend time and have lunch there.

How likely would you be to recommend Endeavour Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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