Hillbrow House

My mother spent four happy years at Hillbrow, until her recent passing. I couldn't have chosen a better home for her, or us as family.

I chose Hillbrow based partly on the excellent reputation of the then manager, who certainly lived up to her reputation. She created a strong team of dedicated staff, professional/ compassionate in equal measure. Wonderful people. My mother's welfare was always their main priority. The atmosphere was convivial and easy going, the hard work going on unobtrusively in the background.

The food is excellent; always freshly prepared. Celebratory buffets and cakes are a speciality - it's clear that the kitchen staff take great pride in their work.

Mum was always encouraged to participate in the entertainment, especially enjoying the musical perforners who regularly appear for themed events.

Highly recommend.

This is a very pleasant house, light and sunny with a sheltered garden, very efficiently run with cheerful, professional staff. This results in a pleasant, relaxed atmosphere. Good food and organised activities. Residents are encouraged to use the garden, and staff are always helpful.

My mother was a resident of Hillbrow Care Home for many years. Her final months of 2025 were made pleasant, safe and comfortable by the thoughtful attitude of everyone who attended to her welfare; physical, mental and spiritual. There was a stream of staff who not only looked in on her when she became frail but also befriended her and made her feel special. During her time at Hillbrow she received exceptional care, with each member of staff treating her with kindness and consideration. Her health needs were met daily and she enjoyed the varied activities the home offered when she felt able to join in but equally there was no pressure to do anything she didn't feel able or willing to do. My mother was helped to dress and given delicious food carefully prepared.

The atmosphere of Hillbrow was that of a big family home with visitors feeling most welcome, offered refreshment and the opportunity to join the residents for a variety of celebrations planned for the appropriate season.

The dining room and main sitting room are a little dated but it is appreciated that its difficult to redecorate/update them when they are in use daily.

I would highly recommend you take a look at this home if you are considering residential care for an elderly relative.

My aunt had excellent care over her stay of a few years at Hillbrow. Staff were always friendly and helpful and I had confidence that she was well looked after. Communication with the management was easy and effective. I have no hesitation in recommending Hillbrow.

My father was welcomed by the staff, as were we. He was treated with dignity and friendliness, but in no way patronising, His needs and persona were central to their care of him. The whole atmosphere is happy and relaxed, with staff engaging with each resident as a person. Very much a family.

My Aunt has been in this home for many years, when I phone from London I always get a friendly response from the care team especially one particular member of staff, he makes you feel at home. When we have visited my aunt after giving notice they always prepare the private dining room and the meals are first class. The cleanliness of the whole building even the toilets and bathrooms are lovely and clean. My aunt's room is on the ground floor so she is able to look out on the gardens and pond which are kept to a high standard. The activities are good but as stated in your document it does need further activities if possible. If you request, you can look at the kitchen which is spotless with first class staff. The home is always warm and friendly I would recommend this to anybody if I needed to go into a home this would be the first choice even with me being in London, my last words are THANK YOU TO ALL THE STAFF AND MANAGEMENT.

As a friend and holder of her Lasting Power of Attorney, I oversaw the lady's time at Hillbrow House. It was clean and tidy at all times, and her room was very pleasant. The manager and her team were always there to help whatever the situation. They were friendly, patient, and respectful, and the atmosphere was always good-hearted. I wish that she had been able to remain there with them.

I wouldn't hesitate in recommending Hillbrow to others.

We cannot praise Hillbrow enough and we were so lucky to find them to entrust our Dad into their care.

I was concerned about my mother having to move into a care home at 97 years of age but need not have worried as Hillbrow is “a home from home”. The staff are very kind, caring and attentive and no request appears to be too much trouble. The social interaction and activities have proved to be very stimulating for her but there is no pressure to join in if you feel you do not want to. The food is very good and varied and I have not heard any complaints at all from her. The atmosphere is always welcoming and friendly when I visit and I have no hesitation in recommending Hillbrow House.

I would strongly recommend Hillbrow Care Home.

Hillbrow House Care Home management and team are dedicated, hardworking and sensitive to the needs of all the residents. They provide wonderful care to my family member who has been there for almost nine years. There are regular activities for the more active residents but for those with limited physical ability, staff will give one-to-one attention to stimulate conversation on news or memories to help their mental well-being.

I would recommend Hillbrow to anyone considering a move into a care home.

We, being friends of a husband and wife, were over the moon when we managed to secure places for both of our friends. They had come from a bad time into the warmth and loving atmosphere of Hillbrow. At the beginning of their time in Hillbrow, we were all struck with the consequences of Covid-19. But the level of care, love and concern never wavered, whatever the strains of daily living with this crazy disease. We can only say a massive "thank you" to every member of the staff, from the management right down to the newest carer. On behalf of our friends and ourselves, thank you, and God Bless you all.

Hillbrow House Residential Care Home is, first and foremost, a 'home from home'. Residents' different and individual personalities are respected, cherished and blossom, helped along by sociable intermingling and a near daily programme of activities. Hillbrow House's atmosphere is warm and friendly, spaces are ordered and tidy (inside the home and in the garden). Menus are varied and tasty, with drinks and snacks aplenty, even on offer is the occasional glass of sherry! Each and everyone on the Team appears to be led by a collective spirit and this, coupled with the Team's hard work caring for and nurturing the residents, means that 'life' at Hillbrow House glides along smoothly. I would definitely recommend Hillbrow House Residential Care Home to potential residents and their families who are considering making such a move. Hillbrow House competently and completely meets the important 'Family and Friends' test. Thank you very much to all the Hillbrow House Team.

We are 2 months on and Mum has already made friends, is looking healthier and happier than for a long time. Thank you to all the Hillbrow staff.

Hillbrow gave such exceptional care to my Mum, as well as very high standards and professionalism. The way my Mum felt loved and valued was so special. I could have found a better place for my Mum to spend her risk years. She was treated as a unique and special person, so important to her and us a family. Thank you, Hillbrow, you are all truly stars.

I go to 2 care homes in Surrey to visit people in care so I get a good feel about them. Hillbrow is what I call a very wonderful place to be looked after. The standard is first class, the staff are fantastic with everybody, the cook is first-rate, the place is so clean and all visitors are made so at home. If I was to go into a home this would be the one for me or my wife. And I mean this statement. All I can say, it's the top place to go and we wish you all the very best in health. God speed.