Hillbrow House, Crediton, Devon
Hillbrow House, Crediton, Devon
Hillbrow House, Crediton, Devon

Hillbrow House is a happy home with an excellent reputation for delivering high-quality, person-centred care within homely surroundings. Hillbrow has been rated "Outstanding for Care" by the CQC in February 2016. The home specialises in encouraging each resident to remain as independent as possible within a safe environment.

All rooms are individually decorated and residents are encouraged to personalise their room by bringing pictures, photographs and small items of furniture.

The award-winning garden is peaceful and sheltered. Raised beds enable residents to tend their own vegetables and flowers.

The care team are trained to provide person-centred care that reflect the needs of each individual resident. Individual care plans are reviewed monthly, or more frequently if necessary, and any changes are assessed and passed on to the care team for immediate implementation.

Fees are based on the assessed care needs of each resident, allowing Hillbrow to provide a highly personalised service with fees that accurately reflect the dependency and needs of each individual.

For those who live alone in Crediton or the surrounding area, Hillbrow House provide a 'Lunch Club' every day of the week. This provides a wonderful forum for discussion between visitors and residents who are thereby kept up-to-date with what is happening in the locality. Some decide to stay for the afternoon to join in activities or share interests with the residents.

Equally, residents invite their families and friends to join them for a meal. This gives everyone the feeling that they are in control and that they can talk directly to the kitchen and dining room staff.

Day care is available for a limited number of clients who live in their own home. They join the home to socialise, have a bath and enjoy a meal in the dining room.

Owner: Hillbrow Residential Care Home Ltd

Person in charge: Sheila Gurr (Care Manager)

Local Authority / Social Services: Devon County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 24 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Fees based on dependency and care needed. Monthly dependency reviews. Ages 65+.

Languages Spoken by Staff (other than English): Spanish; Castilian, French, Polish

Single Rooms: 22

Shared Rooms: 1

Rooms with ensuite WC: 6

Weekly Charges Guide: Personal Care Single £620 – £690 , Personal Care Shared (per person) £550 – £600

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

By choosing to request a brochure on the carehome.co.uk site you will automatically be given the opportunity to download Hillbrow House's brochure. (or send an email to request one). A map of the location is on the back page of the brochure.

Visiting:

Friends and family members are able to visit at any time providing it is the wish of the resident. There are no locks on any door that provides access to the general public. All Hillbrow House asks is that the Visitor's Book is signed on arrival and on leaving and lets a member of staff know you are in the building. This enable Hillbrow House to comply with Fire Regulations.

Hillbrow House encourage all residents to be in charge of their daily routine and therefore each resident can decide for themselves when they would like to have a visit from someone.

Refreshment facilities are available to all regular visitors who are encouraged to use whenever they visit.

Parking:

Normally, there is ample parking for everyone. Over spill space is available in a quiet road just opposite the Home.

Latest CQC* Report on Hillbrow House: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 13 Feb 2017

Bed Vacancies

Reviews

8.6 Hillbrow House has a Review Score of 8.6 (8.638)

The Review Score of 8.6 (maximum of 10) for Hillbrow House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Hillbrow House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.971 for Hillbrow House is calculated as follows: ( (34 Excellents x 5) + (1 Goods x 4) ) ÷ 35 Ratings = 4.971

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.667 Points relating to the number of positive Reviews for Hillbrow House is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 4.8 positive Reviews (24 registered beds ÷ 5). 2 Reviews ÷ 4.8 Target = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hillbrow House?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hillbrow House

  • Friend of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Resident / Service User
    1

First time in a care home- a bit concerned. Warm welcome and friendly staff who talked to me- put me at ease from beginning. As weeks continued my first impressions were confirmed- it was a lovely place to stay with nothing too much trouble. I could choose to eat in my room or the dining room and could spend time in my room, the common room, the garden room or the garden. The friendly relaxed, caring attitude was shown by the staff without exception, the manager and owners who were always around the home. The accommodation is good and comfortable but I am sure it is not the biggest, newest and fanciest home but it will be very hard to find a home that makes it's residents feel as cared for and well looked after as Hillbrow House does. No marking for activities as I chose not to be involved.

How likely would you be to recommend Hillbrow House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My neighbour and friend has been a resident at Hillbrow for 11 and a half years. For all of that time I have visited her 2/3 times a week. Throughout the entire period, all of the staff have been very courteous, kind and tolerant. The care for my neighbour has been of a high standard as is the home itself. The owner ensures that all visitors and family members are made welcome at all times and encourages participation in any of the home events laid on for residents.

How likely would you be to recommend Hillbrow House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Barry Shears, Director at Hillbrow House responded to this review on 30 Aug 2016:

Thank you for your kind and thoughtful comments. It was a great privilege to have cared for your friend for so many years. She became one of the family and enjoyed sharing her life experiences with the staff whilst she joined them in an occasional cigarette in the covered smoking area, whatever the weather!
Her sudden passing was a shock for all of us and she will be missed.

My aunt has recently moved into Hillbrow. The Managers and the team couldn't have been more helpful. She needed some extra support during the move and they went that extra mile to make her feel at home. A true example of genuine person centred care. Many thanks.

How likely would you be to recommend Hillbrow House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

July 2016

Best Kept Large Garden

Recipient: Hillbrow House

Date: Friday 01 Jul 2016

more details

September 2013

Crediton In Flower

Recipient: Hillbrow House

Date: Wednesday 18 Sep 2013

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Hillbrow House