Hillbrow House

1 Park Road, Crediton EX17 3BS

Hillbrow House is a family-owned home. It has a reputation for being a happy home with an excellent reputation for providing high-quality, person-centred care within homely surroundings.

Hillbrow has been rated 'Outstanding for Care' by the CQC in February 2016. The home specialises in encouraging each resident to remain as independent as possible within a safe environment.

All rooms are individually decorated and residents are encouraged to personalise their room by bringing pictures, photographs and small items of furniture. Colour schemes and soft furnishings can be chosen by the incoming resident or when a refurbishment is due.

The award-winning garden is peaceful and sheltered. Raised beds enable residents to tend their own vegetables and flowers.

The care team are trained to provide person-centred care that reflects the needs of each individual resident. Each Care plan is reviewed monthly, or more frequently if necessary, and any changes are assessed and passed on to the Care team for immediate implementation.

Fees are based on the assessed care needs of each resident, allowing Hillbrow to provide a highly personalised service with fees that accurately reflect the dependency and needs of each individual.

The 'Lunch Club' operates every day of the week for those who live in the community. This is a wonderful opportunity for discussion between visitors and residents who are kept up-to-date with what is happening around Crediton. Some decide to stay for the afternoon to join in activities or share interests with the residents.

Residents are encouraged to invite their families and friends to join them for a meal. They can talk directly to the cook to arrange this themselves. Refreshments can be prepared by visitors any time of the day or night.

Daycare is available for those who live in their own home. They come to socialise, have a bath and enjoy a meal in the dining room.

Owner: Hillbrow Residential Care Home Ltd

Person in charge: Sheila Gurr (Care Manager)

Local Authority / Social Services: Devon County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 24 Service Users

Registered Care Categories*: Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Fees based on dependency and care needed. Monthly dependency reviews. Ages 65+.

Languages Spoken by Staff (other than English): Spanish; Castilian, French, Polish

Single Rooms: 22

Shared Rooms: 1

Rooms with ensuite WC: 6

Weekly Charges Guide: Personal Care Single £600 – £700 (These prices are only a guideline, please contact Hillbrow House to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

By choosing to request a brochure on the carehome.co.uk site the opportunity will be given to automatically download Hillbrow House's brochure. (or send an email to request one). A map of the location is on the back page of the brochure.

Visiting:

Friends and family members able to visit at any time providing it is the wish of the resident. There's no locks on any door that provides access to the general public. All Hillbrow House asks is that the Visitor's Book is signed on arrival and on leaving and lets a member of staff know a visitor is in the building. This enables Hillbrow House to comply with Fire Regulations.

Hillbrow House encourage all residents to be in charge of personal daily routine and, therefore, each resident can decide when guests visit.

Refreshment facilities available to all regular visitors to use whenever they visit. Meals can be provided given 24 hours notice. There is a separate room that can be used for family gatherings, meals and parties.

Parking:

Normally, there is ample parking for everyone. Over spill space is available in a quiet road just opposite the Home.

Latest Care Quality Commission* Report on Hillbrow House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.5 (maximum of 10) for Hillbrow House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Hillbrow House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.873 for Hillbrow House is calculated as follows: ( (62 Excellents x 5) + (9 Goods x 4) ) ÷ 71 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.667 Points relating to the number of positive Reviews for Hillbrow House is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 2 Reviews ÷ 4.8 Target = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.5 Hillbrow House has a Review Score of 8.5 (8.540) from 6 Reviews


Average Ratings

  • Excellent
    6
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hillbrow House?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hillbrow House

  • Friend of Resident/Service User
    2
  • Resident / Service User
    2
  • Daughter of Resident/Service User
    1
  • Niece of Resident/Service User
    1

I had always dreaded ending my days in a 'Care Home' but I have reached an age when I need looking after. I have never regretted coming here and feel it is now my home. I am never lonely, we have outings too. The Management are very caring and helpful, the staff are well trained, kind and friendly. The rooms are bright and cheerful and kept clean and tidy. My laundry is collected daily and returned promptly. We have an 'activity' lady who is great, chatting easily to one or doing crosswords flower arranging, arts and crafts. We have our own residents garden where we can grow flowers.

How likely would you be to recommend Hillbrow House? Extremely Likely

Overall Standard

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Average Rating:   4.8 out of 5

Barry Shears, Director at Hillbrow House responded to this review on 01 May 2018:

This is a lovely tribute to our staff and we thank this lady for it. She has really "come alive" since her arrival and is a wonderful member of the community.

I was responsible for the affairs of an elderly lady who spent almost the last three years of her life in Hillbrow Residential Care Home, Crediton, Devon.
She was stone deaf and not agile, which difficulties the management and staff provided for both with cheerfulness and real care.
During her entire time at Hillbrow, I never heard her worry about a thing, except that she would have to leave the Home, which of course I and the staff assured her would not happen!
To the last day of her life she was cared for as if she was a member of the family.

How likely would you be to recommend Hillbrow House? Extremely Likely

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Average Rating:   4.6 out of 5

A warm, friendly and inviting care home. Nothing is too much trouble for the management and caring team. The home itself is clean, cosy and of a certain style which is comforting to the elderly. The residents are spoilt by the wonderful kitchen staff, often catering to the residents own preference! The quality and quantity of food is very good. There are various activities during the week to entertain the residents. The garden and grounds are well kept and the residents are encouraged to 'muck in'. Al the staff are a credit to this special care home and I would highly recommend it!

How likely would you be to recommend Hillbrow House? Extremely Likely

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Average Rating:   4.9 out of 5

First time in a care home- a bit concerned. Warm welcome and friendly staff who talked to me- put me at ease from beginning. As weeks continued my first impressions were confirmed- it was a lovely place to stay with nothing too much trouble. I could choose to eat in my room or the dining room and could spend time in my room, the common room, the garden room or the garden. The friendly relaxed, caring attitude was shown by the staff without exception, the manager and owners who were always around the home. The accommodation is good and comfortable but I am sure it is not the biggest, newest and fanciest home but it will be very hard to find a home that makes it's residents feel as cared for and well looked after as Hillbrow House does. No marking for activities as I chose not to be involved.

How likely would you be to recommend Hillbrow House? Extremely Likely

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Average Rating:   5 out of 5

My neighbour and friend has been a resident at Hillbrow for 11 and a half years. For all of that time I have visited her 2/3 times a week. Throughout the entire period, all of the staff have been very courteous, kind and tolerant. The care for my neighbour has been of a high standard as is the home itself. The owner ensures that all visitors and family members are made welcome at all times and encourages participation in any of the home events laid on for residents.

How likely would you be to recommend Hillbrow House? Extremely Likely

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Average Rating:   4.9 out of 5

Barry Shears, Director at Hillbrow House responded to this review on 30 Aug 2016:

Thank you for your kind and thoughtful comments. It was a great privilege to have cared for your friend for so many years. She became one of the family and enjoyed sharing her life experiences with the staff whilst she joined them in an occasional cigarette in the covered smoking area, whatever the weather!
Her sudden passing was a shock for all of us and she will be missed.

My aunt has recently moved into Hillbrow. The Managers and the team couldn't have been more helpful. She needed some extra support during the move and they went that extra mile to make her feel at home. A true example of genuine person centred care. Many thanks.

How likely would you be to recommend Hillbrow House? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

2 Bed Vacancies

posted 21 May 2018

Whilst we endeavour to keep our vacancies up to date it may not always reflect the availability on the day you look at our site. We encourage you to contact us directly for the up to date status.

Awards / Recognitions

July 2016

Best Kept Large Garden

Recipient: Hillbrow House

Date: Friday 01 Jul 2016

more details

September 2013

Crediton In Flower

Recipient: Hillbrow House

Date: Wednesday 18 Sep 2013

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Hillbrow House