Hillbrow House

1 Park Road, Crediton EX17 3BS
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9.6 30 Reviews
  • Hillbrow House, Crediton
Hillbrow House is a family-owned home and is rated “Outstanding” by the Care Quality Commission (August 2018). It is known for being a happy home with an excellent reputation for providing high-quality, person-centred care within relaxed and calm surroundings.

The Care Team provide person-centred care that reflects the needs of each individual resident. Each Care plan is reviewed monthly. Any changes are assessed and passed on to the Care team for immediate implementation.

The home actively encourages each resident to remain as independent as possible within a safe environment. There is a full programme of activities organised by the qualified Activities Organiser.

All rooms are individually decorated and residents are encouraged to personalise their room by bringing pictures, photographs and small items of furniture. Colour schemes and soft furnishings can be chosen by the incoming resident or when a refurbishment is due. There is a television and phone access point in each room.

The award-winning garden is peaceful and sheltered. Raised beds enable residents to tend their own vegetables and flowers.

Fees are based on the assessed care needs of each resident, allowing Hillbrow to provide a highly personalised service with fees that reflect the dependency and needs of each individual.

Kitchen staff visit residents daily to discuss menus and preferences. In addition, and with the agreement of the residents, they provide meals for those who live in the community. Some decide to stay for the afternoon to join in activities or share interests with the residents.

Residents are encouraged to invite their families and friends to join them for a meal. They can talk directly to the cook to arrange this themselves. Refreshments can be prepared by visitors any time of the day or night.

Daycare is available.

Additional facilities include a lift to the first floor, a minibus and internet access.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 24 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1275 – £1350
  • RESPITE Self-Funded Residential Care: £1200 – £1275

The fees cover everything aspect of normal daily living and care except:
1. Transport to and from medical appointments. This is charged at £0.65/mile.
2. The cost of a carer to accompany the person to the appointment if required.
3. Newspapers, magazines that are ordered specifically for the benefit of the resident. (Newspapers are provided for the Home which are kept in the public areas).
4. Hairdressing, Chiropody, Physiotherapy or alternative therapy provided on a private basis.


TOP UPS POLICY
For those who are Statutory Funded we require the difference between our Fees (based on our assessment of care needs) and the Fee agreed between the resident and the Local Authority to be paid by the resident. This is known as the "Top Up".

These prices are only a guideline, please contact Hillbrow House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Hillbrow Residential Care Home Ltd

Person in charge

  • Nicola Leach (Care Manager)

Local Authority / Social Services

Admission Criteria

  • Fees based on dependency and care needed. Monthly dependency reviews
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1900
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (22)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (7)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Friends and family members able to visit at any time providing it is the wish of the resident. There's no locks on any door that provides access to the general public. All Hillbrow House asks is that the Visitor's Book is signed on arrival and on leaving and lets a member of staff know a visitor is in the building. This enables Hillbrow House to comply with Fire Regulations.


    Hillbrow House encourage all residents to be in charge of personal daily routine and, therefore, each resident can decide when guests visit.


    Refreshment facilities available to all regular visitors to use whenever visiting. Meals can be provided given 24 hours notice. There is a separate room that can be used for family gatherings, meals and parties.


    **COVID-19 Please contact the home during the Coronavirus pandemic as visiting restrictions are currently in place to protect residents and staff. There is a Visitors pod which gives the visitor access to an enclosed space within the Home from the garden. The resident sits comfortably in the garden lounge and both can see and talk to each other without there being a risk that may come from breathing the same air. (As per Government guidelines for Care Homes) This area, on both sides of the screens are disinfected after each visit.

Parking

  • Normally, there is ample parking for everyone. Over spill space is available in a quiet road just opposite the Home.

Hillbrow House Reviews (30)

9.6

Hillbrow House has a Review Score of 9.6 (9.637) out of 10, based on 8 reviews in the last 2 years.
Over all time Hillbrow House has 30 reviews.

Overall Experience
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Review from Nicholas S (Nephew of Resident) published on 6 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt had excellent care over her stay of a few years at Hillbrow. Staff were always friendly and helpful and I had confidence that she was well looked after. Communication with the management was easy and effective. I have no hesitation in recommending Hillbrow.
Reply from Nicy Sebastian, Director at Hillbrow House

Thank you so much for your kind and thoughtful words. We truly appreciate you sharing your positive experience with us. Knowing that our care and support have made a difference for you and your loved one is indeed an applause to our entire team. At Hillbrow, we are committed to providing the highest standard of care, compassion, and support every day to our residents. Kind Regards

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Review from Susan L (Daughter of Resident) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was welcomed by the staff, as were we. He was treated with dignity and friendliness, but in no way patronising, His needs and persona were central to their care of him. The whole atmosphere is happy and relaxed, with staff engaging with each resident as a person. Very much a family.
Reply from Nicy Sebastian, Director at Hillbrow House

Thank you so much for your kind words. It means the world to our team to know that the care and support we provide makes a meaningful difference. We are committed to creating a safe and respectful environment for all of our residents at Hillbrow.

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Review from Douglas W (Nephew of Resident) published on 16 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt has been in this home for many years, when I phone from London I always get a friendly response from the care team especially one particular member of staff, he makes you feel at home. When we have visited my aunt after giving notice they always prepare the private dining room and the meals
are first class. The cleanliness of the whole building even the toilets and bathrooms are lovely and clean. My aunt's room is on the ground floor so she is able to look out on the gardens and pond which are kept to a high standard. The activities are good but as stated in your document it does need further activities if possible. If you request, you can look at the kitchen which is spotless with first class staff. The home is always warm and friendly I would recommend this to anybody if I needed to go into a home this would be the first choice even with me being in London, my last words are THANK YOU TO ALL THE STAFF AND MANAGEMENT.
Reply from Nicy Sebastian, Director at Hillbrow House

Thank you so much for your kind and thoughtful feedback about Hillbrow! It truly means a lot to us, we are delighted to hear that your aunt is comfortable and happy with the care she is receiving. We are excited to share that we have added even more activities tailored to the unique needs and preferences of our residents and making sure they feel fulfilled every day. Your support and appreciation motivate us to keep striving for excellence, and we are grateful to have you as part of the Hillbrow community.

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Review from Anthony D (Friend of Resident) published on 4 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a friend and holder of her Lasting Power of Attorney, I oversaw the lady's time at Hillbrow House. It was clean and tidy at all times, and her room was very pleasant. The manager and her team were always there to help whatever the situation. They were friendly, patient, and respectful, and the atmosphere
was always good-hearted. I wish that she had been able to remain there with them.
Reply from Nicy Sebastian, Director at Hillbrow House

Thank you so much for taking the time to share your positive feedback about your friend's stay at Hillbrow. We are truly delighted to hear your experience. Our team works hard to create a warm, supportive, and comfortable environment for all our residents, and it is incredibly rewarding to know that our efforts are appreciated. Please know that your kind words will be shared with the entire team, they will be happy to hear that their care made a difference.

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Review from Mary N (Daughter of Resident) published on 6 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Hillbrow for 3 weeks in respite care whilst we went on holiday, therefore I have only visited the home twice but friends and relatives who have visited, have reported back with very positive comments.
Hillbrow has a warm and friendly feel as soon as you enter the building. All
the staff that I came into contact with were kind and caring and nothing seemed to be too much trouble.
The environment is made attractive with flowers and display boards showing activities etc. There are a wide range of activities from crafts to keeping fit and several services such as hairdressing.
There are several inviting and homely communal areas and an attractive garden
My mother reported back that the food was good and that she was eating much more than at home.
The home is obviously managed very well.
I wouldn't hesitate in recommending Hillbrow to others.
Reply from Nicy Sebastian, Director at Hillbrow House

Thank you so much for your kind words and positive feedback. We are glad to hear she had a happy and comfortable stay here. Our team is dedicated to providing the highest level of care and creating a warm, welcoming environment for all our residents. Knowing that our efforts have positively impacted your mother's well-being is incredibly rewarding.

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Review from Katherine L (Daughter of Resident) published on 21 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot praise Hillbrow highly enough. It has a warm homely feel the moment you arrive.
The biggest strength is the wonderful staff who bowled us over with their constant kind and caring ways. Nothing was too much trouble and they were respectful and patient with our dad.
The staff feel like such
a strong team and we know that doesn’t happen without strong leadership and guidance. The manager and all the other staff had such kind empathy for all of us as a family.
It’s spotlessly clean with beautiful flowers in the communal areas and everything is well thought through to make life comfortable for residents. The food looked really good and the dining room was light and bright.
We cannot praise Hillbrow enough and we were so lucky to find them to entrust our Dad into their care.
Reply from Joanna Shears, Director at Hillbrow House

Thank you for your wonderful review and Thank you for entrusting us with Dad's care, we all enjoyed having him with us and getting to know him. I will share this with our Team as feedback like this means a lot to them! Best wishes Joanna.

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Review from F P (Daughter of Resident) published on 15 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was concerned about my mother having to move into a care home at 97 years of age but need not have worried as Hillbrow is “a home from home”. The staff are very kind, caring and attentive and no request appears to be too much trouble. The social interaction and activities have proved to be very stimulating
for her but there is no pressure to join in if you feel you do not want to. The food is very good and varied and I have not heard any complaints at all from her. The atmosphere is always welcoming and friendly when I visit and I have no hesitation in recommending Hillbrow House.
Reply from Joanna Shears, Director at Hillbrow House

Thank you so much for taking the time to write this review. We are very pleased that mum has settled so well and we are very much enjoying having her as part of our Hillbrow community. It is so encouraging for the team to get such good feedback and I believe that it shows that our team really do care.

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Review from M M (Daughter of Resident) published on 5 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved to Hillbrow after a brief spell in another care home for physio, unfortunately Mum was not happy, there was no stimulation or interaction with other residents and Mum was becoming withdrawn.
Luckily a vacancy became available at Hillbrow, and Mum was familiar with it, having visited many
residents in the past. On Mum's first day, she was welcomed to the home by the manager, settled into her room, had her hair done by her regular hairdresser (now a weekly event) all before a lovely lunch, where she was thoughtfully seated by another resident Mum already knew.
I had our Mum back!
Hillbrow is a family-run home with a homely friendly feel, flowing from the directors, management, staff to the residents. My mother and I cannot praise everyone enough at Hillbrow, the staff are all very caring, patient and perform their shift with a smile, with plenty of resident interaction and activities especially prior to Christmas.
I would strongly recommend Hillbrow Care Home.
Reply from Joanna Shears, Director at Hillbrow House

Thank you for taking the time to write such a lovely review! It is a pleasure having Mum with us and getting to know her. I will pass your comments on to the team as I know how much this will mean to them. Best Wishes

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Review from Marjorie W (Daughter of Resident) published on 24 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has lived in Hillbrow House for almost eight years and is proud to call it home. I owe a huge debt of thanks to the cheerful, hard-working staff who look after her in this wonderful, caring home. The warmth of welcome my husband and I have received on visiting, both before and after Covid, has
been exceptional, whilst during the pandemic I had the reassurance that Mum was kept safe and happy. Recently the home has opened its doors fully again and the staff could not have been kinder, more dedicated nor more friendly and professional. I can highly recommend this home for its excellent contribution to the total welfare of its residents. Thank you Hillbrow House.
Reply from Joanna Shears, Director at Hillbrow House

Thank you so much for taking the time to write such a lovely review. It means a lot to the team and I will share your comments with them. It is a great pleasure to have mum with us and we thank you for entrusting us with her care.

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Review from E B (Daughter-in-law of Resident) published on 18 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hillbrow House Care Home management and team are dedicated, hardworking and sensitive to the needs of all the residents. They provide wonderful care to my family member who has been there for almost nine years. There are regular activities for the more active residents but for those with limited physical
ability, staff will give one-to-one attention to stimulate conversation on news or memories to help their mental well-being.
Reply from Joanna Shears, Director at Hillbrow House

Thank you for your time in writing a review for us. It is a pleasure to have your family member with us and thank you for entrusting us with her care. I will pass your kind words on to the team, it will mean a lot to them.

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Review from L H (Daughter of Resident) published on 18 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Hillbrow House Care Home for about three years. She is well cared for, very happy and contented; she often says how kind everyone is.
Whenever I visit, members of staff are very friendly and always make time for a chat.
I would recommend Hillbrow to anyone considering
a move into a care home.
Reply from Joanna Shears, Director at Hillbrow House

Thank you for taking the time to write us a review and for your kind words. It is a pleasure to have Mum with us. I will pass your comments on to the team, it will mean a lot to them. Look forward to seeing you soon.

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Review from George B (Friend of Resident) published on 20 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We, being friends of a husband and wife, were over the moon when we managed to secure places for both of our friends. They had come from a bad time into the warmth and loving atmosphere of Hillbrow. At the beginning of their time in Hillbrow, we were all struck with the consequences of Covid-19. But
the level of care, love and concern never wavered, whatever the strains of daily living with this crazy disease. We can only say a massive "thank you" to every member of the staff, from the management right down to the newest carer. On behalf of our friends and ourselves, thank you, and God Bless you all.
Reply from Joanna Shears, Director at Hillbrow House

Thank you very much for taking the time to write a review and for your very kind words. It was a pleasure having your friends with us. I will pass this on to the team, as I know it will mean a lot to them. Best Wishes.

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Review from C M (Daughter of Resident) published on 30 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hillbrow House Residential Care Home is, first and foremost, a 'home from home'. Residents' different and individual personalities are respected, cherished and blossom, helped along by sociable intermingling and a near daily programme of activities. Hillbrow House's atmosphere is warm and friendly,
spaces are ordered and tidy (inside the home and in the garden). Menus are varied and tasty, with drinks and snacks aplenty, even on offer is the occasional glass of sherry! Each and everyone on the Team appears to be led by a collective spirit and this, coupled with the Team's hard work caring for and nurturing the residents, means that 'life' at Hillbrow House glides along smoothly. I would definitely recommend Hillbrow House Residential Care Home to potential residents and their families who are considering making such a move. Hillbrow House competently and completely meets the important 'Family and Friends' test. Thank you very much to all the Hillbrow House Team.
Reply from Joanna Shears, Director at Hillbrow House

Thank you so much for your kind words and lovely review of Hillbrow, I will pass it on to the team as I know it will mean a lot to them.

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Review from Alan O (Son of Resident) published on 18 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a difficult decision to move our mother to a residential care home and we were relative novices at evaluating local care homes.
We are so pleased we chose Hillbrow, partly on local recommendation and partly due to the time and care taken by the care manager to understand Mum's needs and capabilities.
We
are 2 months on and Mum has already made friends, is looking healthier and happier than for a long time. Thank you to all the Hillbrow staff.
Reply from Joanna Shears, Director at Hillbrow House

Thank you for such a lovely review. It is a great pleasure to have Mum with us and to see her settling in and making friends. The team take a lot of pride in caring for our residents and making sure the transition into the home is as easy as possible, so they will be delighted with your comments. We look forward to spending time with Mum and getting to know her a bit more. Thank you again from the team at Hillbrow.

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Review from Dee H (Daughter of Resident) published on 5 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hillbrow gave such exceptional care to my Mum, as well as very high standards and professionalism. The way my Mum felt loved and valued was so special. I could have found a better place for my Mum to spend her risk years. She was treated as a unique and special person, so important to her and us a family.
Thank you, Hillbrow, you are all truly stars.
Reply from Joanna Foulstone, Director at Hillbrow House

Thank you, Dee, for such a lovely review. I will pass it on to the team, I know it will mean a lot to them. It was a pleasure having mum with us and getting to know her.

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Review from Dougie W (Nephew of Resident) published on 9 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I go to 2 care homes in Surrey to visit people in care so I get a good feel about them. Hillbrow is what I call a very wonderful place to be looked after. The standard is first class, the staff are fantastic with everybody, the cook is first-rate, the place is so clean and all visitors are made so at
home. If I was to go into a home this would be the one for me or my wife. And I mean this statement. All I can say, it's the top place to go and we wish you all the very best in health. God speed.
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Review from Jayne C (Daughter of Resident) published on 18 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mother has been happily settled at Hillbrow House for a couple of years now. It never ceases to amaze me how caring and patient the staff are no matter what day of the week I phone. Of course, recently the pressure has been enormous on all the staff and management with all the extra COVID precautions.
Then on top of that, they have to contend with some of the elderly residents being confused about all the new procedures. By no way an easy task I am sure. However, I am sure that Mother is in excellent hands receiving the best of care, which gives us such peace of mind. The standard of care and attention has not waived at all through this difficult period, and I would thoroughly recommend Hillbrow House to anyone trying to find a happy caring place for a loved one to reside. Above all, I wish to say a huge thank you to the management and staff for their dedication.
Reply from Joanna Foulstone, Director at Hillbrow House

Thank you for taking the time to leave such a lovely review. I will pass it on to the team. Knowing that their hard work and dedication is recognised means a lot to them.

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Review from A L (Son of Resident) published on 10 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful and friendly staff. Nothing seems to be to much trouble. Fathers health and wellbeing have improved considerably since moving into Hillbrow.
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Review from Julia M (Niece of Resident) published on 1 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely residential home care exceptional real fondness for residents.
Have complete confidence in all aspects of care for residents.
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Review from G H (Daughter of Resident) published on 5 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hillbrow is a warm and welcoming residential home. Staff are approachable and always happy to help. The activities planned for residents are excellent, and they are always very varied. The food is brilliant and they accommodate dietary needs really well. I feel happy and secure in the knowledge that
my mum is being well cared for in a safe and homely environment.
Reply from Joanna Shears, Admininstration Manager at Hillbrow House

Thank you for your lovely review. It is always very encouraging to the team to have such great feedback.

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Current Review Score: 9.6 (9.637)

Overview of Review Score

The Review Score of 9.6 (9.637) out of 10 for Hillbrow House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.837 for Hillbrow House is calculated as follows: ( (77 Excellents x 5) + (15 Goods x 4) ) ÷ 92 Ratings = 4.837
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Hillbrow House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 8 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Oct 2018

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 05 Sep 2025

Whilst we endeavour to keep our vacancies up to date it may not always reflect the availability on the day you look at our site. We encourage you to contact us directly for the up to date status.

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Awards / Recognitions (2)

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Frequently Asked Questions about Hillbrow House

What types of Care is Hillbrow House registered for?

Older Person Care, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hillbrow House have?

There are 22 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Hillbrow House?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hillbrow House to the centre of Crediton?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hillbrow House to verify any information. View our terms and conditions. Hillbrow House has an Enhanced Service - more info.