Hillbrow House

1 Park Road, Crediton EX17 3BS
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9.7 31 Reviews
  • Hillbrow House, Crediton
Hillbrow House is a family-owned home and is rated “Outstanding” by the Care Quality Commission (August 2018). It is known for being a happy home with an excellent reputation for providing high-quality, person-centred care within relaxed and calm surroundings.

The Care Team provide person-centred care that reflects the needs of each individual resident. Each Care plan is reviewed monthly. Any changes are assessed and passed on to the Care team for immediate implementation.

The home actively encourages each resident to remain as independent as possible within a safe environment. There is a full programme of activities organised by the qualified Activities Organiser.

All rooms are individually decorated and residents are encouraged to personalise their room by bringing pictures, photographs and small items of furniture. Colour schemes and soft furnishings can be chosen by the incoming resident or when a refurbishment is due. There is a television and phone access point in each room.

The award-winning garden is peaceful and sheltered. Raised beds enable residents to tend their own vegetables and flowers.

Fees are based on the assessed care needs of each resident, allowing Hillbrow to provide a highly personalised service with fees that reflect the dependency and needs of each individual.

Kitchen staff visit residents daily to discuss menus and preferences. In addition, and with the agreement of the residents, they provide meals for those who live in the community. Some decide to stay for the afternoon to join in activities or share interests with the residents.

Residents are encouraged to invite their families and friends to join them for a meal. They can talk directly to the cook to arrange this themselves. Refreshments can be prepared by visitors any time of the day or night.

Daycare is available.

Additional facilities include a lift to the first floor, a minibus and internet access.
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Care Provided by Hillbrow House

Primary Care Categories

  • Older Person Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 24 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1275 – £1350
  • RESPITE Self-Funded Residential Care: £1200 – £1275

The fees cover everything aspect of normal daily living and care except:
1. Transport to and from medical appointments. This is charged at £0.65/mile.
2. The cost of a carer to accompany the person to the appointment if required.
3. Newspapers, magazines that are ordered specifically for the benefit of the resident. (Newspapers are provided for the Home which are kept in the public areas).
4. Hairdressing, Chiropody, Physiotherapy or alternative therapy provided on a private basis.


TOP UPS POLICY
For those who are Statutory Funded we require the difference between our Fees (based on our assessment of care needs) and the Fee agreed between the resident and the Local Authority to be paid by the resident. This is known as the "Top Up".

These prices are only a guideline, please contact Hillbrow House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Hillbrow Residential Care Home Ltd

Person in charge

  • Nicola Leach (Care Manager)

Local Authority / Social Services

Admission Criteria

  • Fees based on dependency and care needed. Monthly dependency reviews
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1900
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (22)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (7)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Friends and family members able to visit at any time providing it is the wish of the resident. There's no locks on any door that provides access to the general public. All Hillbrow House asks is that the Visitor's Book is signed on arrival and on leaving and lets a member of staff know a visitor is in the building. This enables Hillbrow House to comply with Fire Regulations.


    Hillbrow House encourage all residents to be in charge of personal daily routine and, therefore, each resident can decide when guests visit.


    Refreshment facilities available to all regular visitors to use whenever visiting. Meals can be provided given 24 hours notice. There is a separate room that can be used for family gatherings, meals and parties.


    **COVID-19 Please contact the home during the Coronavirus pandemic as visiting restrictions are currently in place to protect residents and staff. There is a Visitors pod which gives the visitor access to an enclosed space within the Home from the garden. The resident sits comfortably in the garden lounge and both can see and talk to each other without there being a risk that may come from breathing the same air. (As per Government guidelines for Care Homes) This area, on both sides of the screens are disinfected after each visit.

Parking

  • Normally, there is ample parking for everyone. Over spill space is available in a quiet road just opposite the Home.

Hillbrow House Reviews (31)

9.7

Hillbrow House has a Review Score of 9.7 (9.746) out of 10, based on 9 reviews in the last 2 years.
Over all time Hillbrow House has 31 reviews.

Overall Experience
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Date Published
  • 31
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  • 9
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Reviewer Connection to Hillbrow House
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Total of 31, showing 21-31
Review from G H (Daughter of Resident) published on 5 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hillbrow is a warm and welcoming residential home. Staff are approachable and always happy to help. The activities planned for residents are excellent, and they are always very varied. The food is brilliant and they accommodate dietary needs really well. I feel happy and secure in the knowledge that
my mum is being well cared for in a safe and homely environment.
Reply from Joanna Shears, Admininstration Manager at Hillbrow House

Thank you for your lovely review. It is always very encouraging to the team to have such great feedback.

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Review from R B (Son of Resident) published on 4 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother recently moved to Hillbrow House having lived on her own for a number of years. She has since regained her 'joie de vivre' and a healthy amount of weight thanks to the excellent care she's receiving. This establishment is family owned and run, with the team being very courteous and approachable
- they clearly enjoy what they do There's an atmosphere of quiet efficiency but a chuckle and a joke are never far away. The range of activities offered to residents is really inspiring and something that my Mother has certainly benefitted from. Perhaps,, most importantly, the place is kept clean with an absence of stale odours which I noticed when looking at other homes before a decision was made. First impressions make a huge difference.
Reply from Joanna Shears, Admininstration Manager at Hillbrow House

Thank you for taking the time to post your review. We pride ourselves on the care we deliver to all of our residents and it is always great to hear such fantastic praise for the team. It's great to see that your mother has settled in so well.

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Review from Sinead (Daughter of Resident) published on 4 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely caring staff who support people to be as independent as possible. There is a great atmosphere, with lots of activities if people want to do them. Food is good, people are encouraged to eat and drink well either in the dining room or in their room.
Reply from Joanna Shears, Admininstration Manager at Hillbrow House

Thank you Sinead for your lovely comments about the home and staff. It is always great for the staff to have feedback. It makes us very proud and happy that you are so pleased with the service that we provide. Many thanks.

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Review from Karen G (Daughter of Resident) published on 4 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went into Hillbrow after a stay in hospital and going home with very little support, so after a very hard decision, I decided it was safer and better for her to go into residential care. The move in was pain-free. The room was fresh and bright she was able to take her own things (where possible).


Hillbrow

is clean and welcoming, they are always helpful if there is a problem. There is an activities programme and Friday afternoons are movies which my mum loves!
The care is excellent, the staff all very friendly.
Reply from Joanna Shears, Admininstration Manager at Hillbrow House

Karen, thank you so much for your kind words, they really reflect everyone's hard work and dedication to our residents.

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Review from Helen R (Niece of Resident) published on 4 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Aunt has been a resident at Hillbrow for coming up on two years and during that time she has settled in well and been well looked after by the kind, caring and professional staff.
There are a variety of activities and entertainments available to her that she enjoys.
We too are invited to join in
for various social gatherings during the year, for example, barbeques and cream teas.


Whenever we visit we are made to feel very welcome and my Aunt is always bright and cheerful.

Reply from Joanna Shears, Admininstration Manager at Hillbrow House

Dear Helen, thank you for such a lovely review of our home and team. We pride ourselves on the care we deliver to all of our residents and it is always great to hear such fantastic praise for the team.

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Review from Hilda E (Resident) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had always dreaded ending my days in a 'Care Home' but I have reached an age when I need looking after. I have never regretted coming here and feel it is now my home. I am never lonely, we have outings too. The Management are very caring and helpful, the staff are well trained, kind and friendly.
The rooms are bright and cheerful and kept clean and tidy. My laundry is collected daily and returned promptly. We have an 'activity' lady who is great, chatting easily to one or doing crosswords flower arranging, arts and crafts. We have our own residents garden where we can grow flowers.
Reply from Barry Shears, Director at Hillbrow House

This is a lovely tribute to our staff and we thank this lady for it. She has really "come alive" since her arrival and is a wonderful member of the community.

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Review from Frank B (Friend of Resident) published on 19 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was responsible for the affairs of an elderly lady who spent almost the last three years of her life in Hillbrow Residential Care Home, Crediton, Devon.
She was stone deaf and not agile, which difficulties the management and staff provided for both with cheerfulness and real care.
During her entire
time at Hillbrow, I never heard her worry about a thing, except that she would have to leave the Home, which of course I and the staff assured her would not happen!
To the last day of her life she was cared for as if she was a member of the family.
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Review from W A (Daughter of Resident) published on 26 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A warm, friendly and inviting care home. Nothing is too much trouble for the management and caring team. The home itself is clean, cosy and of a certain style which is comforting to the elderly. The residents are spoilt by the wonderful kitchen staff, often catering to the residents own preference!
The quality and quantity of food is very good. There are various activities during the week to entertain the residents. The garden and grounds are well kept and the residents are encouraged to 'muck in'. Al the staff are a credit to this special care home and I would highly recommend it!
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Review from Douglas (Resident) assisted by family/friend published on 21 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First time in a care home- a bit concerned. Warm welcome and friendly staff who talked to me- put me at ease from beginning. As weeks continued my first impressions were confirmed- it was a lovely place to stay with nothing too much trouble. I could choose to eat in my room or the dining room and could
spend time in my room, the common room, the garden room or the garden. The friendly relaxed, caring attitude was shown by the staff without exception, the manager and owners who were always around the home. The accommodation is good and comfortable but I am sure it is not the biggest, newest and fanciest home but it will be very hard to find a home that makes it's residents feel as cared for and well looked after as Hillbrow House does. No marking for activities as I chose not to be involved.
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Review from Roger C (Friend of Resident) published on 30 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My neighbour and friend has been a resident at Hillbrow for 11 and a half years. For all of that time I have visited her 2/3 times a week. Throughout the entire period, all of the staff have been very courteous, kind and tolerant. The care for my neighbour has been of a high standard as is the home
itself. The owner ensures that all visitors and family members are made welcome at all times and encourages participation in any of the home events laid on for residents.
Reply from Barry Shears, Director at Hillbrow House

Thank you for your kind and thoughtful comments. It was a great privilege to have cared for your friend for so many years. She became one of the family and enjoyed sharing her life experiences with the staff whilst she joined them in an occasional cigarette in the covered smoking area, whatever the weather!
Her sudden passing was a shock for all of us and she will be missed.

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Review from Amanda A (Niece of Resident) published on 10 November 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has recently moved into Hillbrow. The Managers and the team couldn't have been more helpful. She needed some extra support during the move and they went that extra mile to make her feel at home. A true example of genuine person centred care. Many thanks.
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Current Review Score: 9.7 (9.746)

Overview of Review Score

The Review Score of 9.7 (9.746) out of 10 for Hillbrow House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.846 for Hillbrow House is calculated as follows: ( (88 Excellents x 5) + (16 Goods x 4) ) ÷ 104 Ratings = 4.846
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Hillbrow House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Oct 2018

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 12 Oct 2025

Whilst we endeavour to keep our vacancies up to date it may not always reflect the availability on the day you look at our site. We encourage you to contact us directly for the up to date status.

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Awards / Recognitions (2)

Meet the Team (0)

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