Bedford Bridge, Horrabridge, Yelverton PL20 7RZ
Owner: Shadrick Care Homes Ltd
Person in charge: Liz Johnson (Manager)
Local Authority / Social Services: Devon County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 27 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Visual Impairment
Admission Information: Experienced in Dementia care. Ages 60+.
Single Rooms: 25
Shared Rooms: 1
Rooms with ensuite WC: 16
Weekly Charges Guide: Personal Care Single £650 – £750 , Personal Care Shared (per person) £600 – £675 (These prices are only a guideline, please contact Moorgate Care Home to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room
Directions:
From Plymouth A386 to Tavistock. After Horrabridge the care home is 600 metres on the left , just past the caravan park on the right.
From Tavistock A386 to Plymouth. After the bridge the care home is 100 metres on the right.
Visiting:
Open visiting time
Parking:
Ample car parking
Latest Care Quality Commission* Report on Moorgate Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.6 (maximum of 10) for Moorgate Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Moorgate Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Moorgate Care Home is calculated as follows: ( (36 Excellents x 5) ) ÷ 36 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.62 Points relating to the number of positive Reviews for Moorgate Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 5.4 positive Reviews (27 registered maximum number of service users ÷ 5). 2 Reviews ÷ 5.4 Target = 0.370
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Moorgate Care Home has a Review Score of 8.6 (8.620) from 3 Reviews
Review submitted from a Website Submission by Sarah R (Daughter of Resident) on Monday 19 February 2018. Relates to January 2018.
We have been so fortunate to discover Moorgate as a home for our mother in her final four years. She was treated with dignity, love and care throughout her time as a resident. She was encouraged to join in the numerous activities throughout the week and enjoyed her privacy when it suited her. The facilities at Moorgate Care Home are first class and with their open visitor policy we were welcomed at all times and felt part of the extended family. The wonderful staff are who truly make Moorgate special. We cannot recommend this care home highly enough - and have done so already to friends who have been equally impressed to settle their relative there!
How likely would you be to recommend Moorgate Care Home? Extremely Likely
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Noreen Shadrick, Owner at Moorgate Care Home responded to this review on 21 Feb 2018:
Thank you for the lovely review Sarah. It was an absolute pleasure to have cared for your Mum.
Review submitted from a Website Submission by Susan W (Daughter of Resident) on Thursday 11 May 2017. Relates to February 2017.
When it became impossible for our Dad to live independently we needed to look for a local care home to accommodate his needs. Moorgate Care Home was the obvious choice following our visits to other care homes.
The management team and all members of staff were caring, kind and thoughtful towards both Dad and ourselves. We were informed of any issues and the regular monthly conversations relating to his changing needs were invaluable.
The range of daily activities were extensive, including painting, games and regular outings to nearby areas. He was able to attend the memory cafe but undoubtedly his favourite activity became the dancing sessions!
The food was excellent, there were choices available to residents and as family members, we were often treated to the afternoon cake baked on the premises.
We are so grateful that Dad was able to spend the last few years of his life with such kindness, compassion and dedication and cannot thank them enough for everything they did for him.
How likely would you be to recommend Moorgate Care Home? Extremely Likely
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Treated with Dignity
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Review submitted from a Website Submission by Emily S (Relative of Resident) on Monday 6 February 2017. Relates to November 2016.
My relative had advanced dementia so I decided that a home was the only option. I visited Moorgate several times before deciding it was the best in the area, I was always encouraged to "just drop in" and was always pleased by what I found.
The director and manager could not have been more helpful - nothing was too much trouble.
Right from day one my relative has always received excellent care, the staff are always on hand to help and have been consistently friendly and supportive - to both of us.
The level of activities on offer at Moorgate is just amazing, everyone's interests both past and present are incorporated into the theme and all encouraged to join in no matter how small a part.
Moorgate really is a home from home and I was lucky to have found a room here when I needed it
How likely would you be to recommend Moorgate Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
noreen shadrick, Home owner at Moorgate Care Home responded to this review on 06 Feb 2017:
I would like to thank Emily for her lovely review we really appreciate your feedback it is wonderful to know that we are doing the best we can.
There are currently no Care Home Idol entrants who have performed at Moorgate Care Home
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