The Red House

Clonway, Yelverton PL20 6EG
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9.7 35 Reviews
  • The Red House, Yelverton
Experienced in many forms of care, The Red House employs a hard-working team who take a personable approach to the lives of all residents, adhering to their personalised care plans in order to achieve positive results.

Alongside skilled care, The Red House has a number of additional features to support its flexible approach to its residents, and an activities team to ensure every day is filled with laughter and meaning. The home has its own minibus and personal vehicle for day trips.

The in-house chefs provide delicious and nutritious meals, tailored to your taste and dietary requirements. The menus are varied and built around feedback directly from residents, to ensure the kitchens are stocked with your favourite meals.

But resident feedback does not stop there. With regular resident meetings, the team at The Red House act on all comments, suggestions and requests to help you feel comfortable in your home-away-from-home. The team will do whatever they can to meet your every need.

With good transport links to Plymouth, Tavistock and Yelverton, the home provides residential later life care in homely and comfortable en suite rooms. A holistic approach to care has been developed to achieve an outstanding quality of life.
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Care Provided by The Red House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1400
  • Self-Funded Residential Dementia Care: £1100 – £1400
  • RESPITE Self-Funded Residential Care: £1100 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1400

Fee dependent on room choice and care needs

The price(s) shown are provided by the care home. Contact The Red House for full pricing details and T&Cs.

Contact The Red House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Red House to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Clonway Care Ltd
  • Privately Owned

Person in Charge

  • Sarah Clegg (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (19)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visiting generally unrestricted

Parking

  • Parking onsite

The Red House Reviews (35)

9.7

The Red House has a Review Score of 9.7 (9.747) out of 10, based on 15 reviews in the last 2 years.
Over all time The Red House has 35 reviews.

Overall Experience
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Date Published
  • 35
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Reviewer Connection to The Red House
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Total of 35, showing 21-35
Review from C M (Friend of Resident) published on 23 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring staff and manager.
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Review from S Q (Daughter of Resident) published on 1 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Recognising that she was in the early stages of dementia my mother chose to give up living alone in her bungalow. The Red House has been the perfect solution for my mother's needs. The en-suite room is ideal for making her feel comfortable. Even before lockdown, it was very clear that everything about
the Red House particularly the staff is dedicated to putting the resident's needs and requirements first. It is always a joy to visit my mother as I' always made very welcome and it is clear that my mother is contented.
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Review from C D (Son of Resident) published on 1 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father and I have had to meet outdoors on the last few occasions due to the Covid-19 outbreak. We were still made to feel comfortable and the staff were on hand if we needed anything. I have nothing but praise for the way the home manager reacted to the Covid-19 outbreak. Her swift and decisive action
has ensured the home has stayed Covid-19 safe.
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Review from F A (Daughter of Resident) published on 14 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely peaceful care home with very happy residents. The manager and staff are so professional and caring. They have gone beyond during this period of isolation to ensure all the residents are kept motivated and entertained. My mother says she felt at home here from her very first day.
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Review from Kim D (Granddaughter of Resident) published on 2 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my grandfather recently and was very pleased with the measures in place during the pandemic. We were able to see him outdoors with a 2-meter distance. The staff are always friendly, and the residents seem well looked after.
I asked my grandfather how he felt there, and he said he was very
happy with the care, and that he was fed well! They go out of their way to make them feel special on birthdays and occasions too.
He also spoke of the lovely views which can be enjoyed. I would recommend it to others as I have only ever heard good things about it.
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Review from Claire H (Daughter of Resident) published on 2 September 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dear Mum has been at The Red House for a couple of years, and it is the only place where she has settled, felt safe and well cared for, and Mum tried several other homes but never settled. It is a small residential home that feels like a normal home. I don’t live locally, so it is so reassuring to
know that Mum is well cared for and the manager is so kind and approachable. She was able to work Mum out from the outset, which is why Mum is getting the care that works for her, which is such a huge relief. The staff work extremely hard to make the experience of the residents a happy one.
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Review from J S (Son of Resident) published on 2 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was at another care home before this, which was terrible, so we looked at Red House; it was perfect. Very friendly and welcoming, the staff are lovely, and I truly believe my dad would not be around now, if not for the care and support he gets from everyone at Red House. He is extremely comfortable
and well looked after. I would not hesitate in recommending Red House to anyone.
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Review from S A (Granddaughter of Resident) published on 28 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely homely atmosphere and all residents treated as individuals.
Good range of entertainment and activities provided. Friendly and approachable staff who have provided amazing care during the Covid-19 crisis. My grandmother can have some challenging behaviour at times and they always seem to manager
her with patience and care.
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Review from Tanya C (Friend of Resident) published on 4 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't praise the staff enough for the tremendously hard work they put in for the care of the residents at The Red House, they provide excellent activities to help stimulate the residents and go above and beyond to keep the residents entertained. I know it's been a difficult time for all with the Coronavirus,
but they have kept everyone safe and well and their system for allowing visitors outside with 2 metres distancing to see the residents has been fantastic, which I am sure they have all needed. Can't praise the staff enough for their care and attention.
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Review from Maureen L (Resident) published on 2 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Service User over a period of two years. Very satisfied with service indeed. Excellent manager and staff. Well run by owners.
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Review from P J (Daughter of Resident) published on 9 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm a highly protective daughter, delighted with the Red House who take great care of my Mum. They're thoughtful, gentle, considerate and kind. Humour abounds! The Red House isn't like a retirement home but a family home - all welcomed/cared for in relation to their needs. Even me! When I first visited
I noted the absence of malodorous challenges which can abound in care homes. The cleaners are great - keeping it smelling fresh. That really matters to family. Whatever they do, staff take their care role seriously: the lovely cleaners, amazing chefs, able handyman/gardener and the wonderful carers and activities staff - all fab, thoughtful, giving and caring. I can't thank them enough. It's largely down to the professional manager who's to be credited for what happens there. Thank you all. I can't comment about night-time security because I'm not there but am aware of the staff's attitude to safety and security so am reassured my Mum's in a safe and secure environment.
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Review from Eric B (Son of Resident) published on 4 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On my initial visit to Red House, I was struck by the absence of the usual 'care home odours' - it was clean and welcoming. The manager is 'hands on', approachable and responsive to concerns.
Staff are caring, kind and give the impression that nothing is too much trouble.
I would class myself as an
over protective relative but have no hesitation in recommending Red House Care Home.
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Review from Jenny D (Daughter of Resident) published on 4 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has settled in well and all the staff could not have been more kind and helpful.
The atmosphere is relaxed and there is a feeling of space.
Residents are treated with respect and are always free to choose what they want to do.
The food is excellent.
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Review from Sarah C (Daughter of Resident) published on 28 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A friendly, welcoming, homely place with possibly the best view in Britain! my mum is now very dependant on the staff and no longer able to clearly communicate. They treat her with such dignity and even seem to know what she wants or is trying to say.
Residents enjoy lovely home cooking, innovative
activities and trips.
Staff are approachable, caring and flexible. The manager is truly wonderful.
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Review from Hilary (Daughter of Resident) published on 28 June 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mother spent nearly 3 happy years at the Red House. At all times she was treated with care and compassion. The staff are wonderful and do their best to encourage residents involvement in the home's many activities. My mother needed a lot of support following a stroke and I cannot fault the care she
was shown. The staff were always friendly and welcoming to visitors, nothing was too much trouble. And finally when she died they showed extraordinary kindness and understanding to me.
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Current Review Score: 9.7 (9.747)

Overview of Review Score

The Review Score of 9.7 (9.747) out of 10 for The Red House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.872 for The Red House is calculated as follows: ( (150 Excellents x 5) + (22 Goods x 4) ) ÷ 172 Ratings = 4.872
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.875 Points relating to the number of positive Reviews for The Red House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Sarah

Sarah Clegg

Job Title: Registered Manager Joined: 2015

Sarah has over 11 years of experience in the care sector, having developed a strong passion for supporting others through both her professional and personal life. Her care journey began while looking after her mother and grandfather at home, where she discovered a natural ability and deep commitment to making a positive difference in people’s lives.


Promoted to Registered Manager in October 2023, Sarah has continued to grow as a compassionate and dedicated leader, always putting the well-being of residents at the centre of everything she does.


She finds great satisfaction in seeing the happiness and comfort that quality care brings to residents, describing her work as a way of giving back to older generations. Sarah believes what makes The Red House truly special is its close-knit, family atmosphere, where residents and staff share a positive energy and a genuine sense of community.

Lauren

Lauren Jolley

Job Title: Deputy Manager Joined: 2017

Lauren has worked in the care sector for over 11 years, beginning her career at 19, working with people with learning disabilities. From the very start, she developed a strong passion for supporting individuals to live fulfilling lives and improving their overall quality of life.


Promoted to Deputy Manager in October last year, Lauren brings experience, compassion, and dedication to her role. She is committed to ensuring residents feel comfortable, respected, and well supported, while also helping to create a positive environment for the team.


Lauren is passionate about caring for people and finds real fulfilment in helping residents feel happy, comfortable, and valued in their daily lives.


She describes The Red House as having a strong family feel and a true “home away from home” atmosphere. The home is warm, cosy, and comfortable, with a relaxed, non-clinical environment that helps residents feel at ease. Lauren feels this sense of togetherness is what makes The Red House such a special place to live and work.

Helen

Helen Stewart

Job Title: Activities Co-ordinator Joined: 2025

Helen joined The Red House in June 2025, bringing with her a wealth of experience across both care and activities. Although she is a qualified Registered Manager, Helen has spent the last few years focusing on activities where her passion truly lies.


With a strong background in care, Helen has developed a deep understanding of how meaningful activities can enhance well-being, confidence, and everyday happiness. She is dedicated to creating engaging, person-centred experiences that reflect the interests and abilities of each resident.


Helen finds great joy in seeing the positive impact activities have on residents, especially the smiles, laughter, and sense of connection they bring. For her, it is incredibly rewarding to help create moments that brighten people’s day and encourage friendships within the home.


Activities include live singers, animal visits, quizzes, games, crafts, and gentle exercise sessions, all designed to support enjoyment, stimulation, and well-being. These are regularly shared on our private Facebook page so that family and friends can stay connected and see what their loved ones have been enjoying.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Red House to verify any information. View our terms and conditions. The Red House has an Enhanced Service - more info.