Rest Haven CIO

All of the staff, whatever their role, are very friendly and approachable. It's part of the culture that Rest Haven should be one big community - all are welcome and included. When you visit, you can choose the best for you and your relative - one-to-ones or take part in activities with your folks or join in on trips and events. And, as things have changed with our parents' health, we've received great advice on the best way forward; we're not made of steel either! We highly recommend it.

My aunt moved to Rest Haven recently and is very happy there. The home is in a great location in Exmouth, and her room has views of the town and estuary. She is very well cared for and seems to enjoy a full programme of activities and good social interaction. The staff are caring and supportive and have clearly formed a close bond with my aunt. The manager was very welcoming and gave me a full account of life at Rest Haven. There is an ongoing programme of refurbishment, which will be to the benefit of residents and care staff.

I have had the privilege of being involved with Rest Haven for COVID 12 months or so. Previously, I had volunteered with talks and presentations at another care home which also employed many of those who moved to take employment in this current setting. At all times I have been welcomed in with open arms. There is nothing negative I have seen or can say about the quality of care/food activities or anything else provided by this establishment. Superb!

Our mum and dad both came to stay at Rest Haven at the same time. They both had very different needs and the staff delivered excellent care. The atmosphere is very homely and relaxed. Plenty of activities going on, which Mum really enjoyed and kept her motivated. Staff were excellent, management team and senior care staff professional and supportive to our and mum and dad's needs. Christmas decorations out of this world! We would highly recommend Rest Haven.

I have visited my cousin in Rest Haven on four occasions in the last year or so. Each visit has been an extremely positive experience. The home is clearly being brilliantly managed, the staff are all so kind, helpful and caring. There is a wonderful atmosphere, it is so evidently a place of love and compassion. The staff feel valued and supported, and the residents feel cherished and cared for. I worked for 20 years as a district nurse and visited many different homes, but Rest Haven is, I am sure, the best I ever came across.

This is a lovely care home. All the staff are kind and helpful. They are very accommodating with visits. They have lots of activities for the residents to keep them occupied.

It's always pleasant to visit Rest Haven. The staff are very friendly and welcoming and the atmosphere is upbeat and happy. I feel reassured that my dear friend is well cared for and, whilst sad about his failing health, feel glad that he is looked after in such a homely place by lots of lovely people.

The outing for tea and cake was excellent. The residents thoroughly enjoyed themselves. The staff were excellent and the outing was well thought of.

I can't comment on food standards, but my friend appears generally content. I would like to highlight the names of four members of staff that have been really helpful, but I am aware I have yet to meet so many others. Maybe in another review in six months?

On my visit to see a married couple both in their nineties it turned out to be a wonderful experience thanks to what I witnessed and so I ticked excellent for all aspects. I particularly noticed the way staff engage with the residents and all the activities being organised to suit their needs. I wish I have the availability of this kind of care home when I need it for family. Well Done.

Every time we have visited all the staff are very helpful and home is clean. Nothing is too much trouble. We have had family down for a short time and the staff organised a 'tea' so we could bring the great-grandchildren and granddaughters etc to see their great-grandparents. Fantastic time for all. They have both been in Rest Haven for 2 - 4 weeks but settled in so well by the staff. All the staff are considerate and nothing is too much trouble - even sorting out furniture in the rooms.

My honest opinion is that my mother is afforded very good care by all the staff. She seems happy and generally very healthy considering her age and it is very reassuring to know that she is in a kind caring and considerate place.

I have completed this with my mum and she answered how she feels. There is a lot to improve on for example food, activities and also a shortage of staff. We however understand that the issues are being dealt with. It will be interesting to complete another survey in a few months' time.

Since my 86 year old mother moved to Rest Haven in March 2022 I have been repeatedly struck by the caring, friendly and efficient way that Rest Haven is run. My mother, who is in the early stages of dementia, visibly looks healthier than when she was living independently. This may be due to the excellent food which they serve! The manager and all the staff could not be friendlier or more professional. I have seen them treat my mother as an individual, and allowed her to be herself in what is still a strange environment for her. For example, she likes to sit in the office and chat/read a newspaper, because she has a history of office work and this is somewhere where she feels comfortable. I had misgivings about how she would fare living in a communal environment, but she seems content and well looked after and I consider myself fortunate to have found Rest Haven. I wouldn't hesitate to recommend this small and friendly home.