Rest Haven CIO

15 Gussiford Lane, Exmouth EX8 2SD
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9.9 27 Reviews
  • Rest Haven CIO, Exmouth
Rest Haven Charitable Home is situated in a residential area in Exmouth. Boasting great views and in close proximity to local amenities, the home offers home-from-home residential care.

Inside the home, there are 34 bedrooms, many offering en suite facilities. Residents are encouraged to bring along their own furnishings to help them settle in and make their rooms their own. There are spacious living areas located across the home as well as a garden space for residents to enjoy too.

The team of care professionals work hard to provide high quality care to all residents, not only meeting their health needs but also striving to improve their wellbeing, encouraging them to socialise and take part in the activities regularly arranged.

There is a large car park at the front of the home and visitors are always welcome.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1139 – £1800
  • Self-Funded Residential Dementia Care: £1139 – £1800
  • RESPITE Self-Funded Residential Care: £1139 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1139 – £1800

All fees are dependent on care needs, a full assessment is required before fee is agreed.

These prices are only a guideline, please contact Rest Haven CIO to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Rest Haven

Person in charge

  • Tracy Denny (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (0)

Visiting

  • No strict visiting times, all relatives are welcome at any time. Just press the call bell and wait for assistance.

Parking

  • Private car park for you to use.

Rest Haven CIO Reviews (27)

9.9

Rest Haven CIO has a Review Score of 9.9 (9.918) out of 10, based on 11 reviews in the last 2 years.
Over all time Rest Haven CIO has 27 reviews.

Overall Experience
  • 24
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Date Published
  • 27
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  • 11
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Reviewer Connection to Rest Haven CIO
  • 9
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Total of 27, showing 21-27
Review from Carole W (Daughter of Resident) published on 21 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The outing for tea and cake was excellent. The residents thoroughly enjoyed themselves. The staff were excellent and the outing was well thought of.
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Review from Michael P (Friend of Resident) published on 9 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My friend is 96 and has been here since October 2022. Overall, she is happy with her lot, but there are instances where this home needs to recognise that their residents are paying extraordinary rates per week and therefore maybe the rather tatty bedroom furniture should be addressed. Her room is warm
and of adequate size, but her"view" is of a courtyard filled with rubbish.
She has also come across members of staff that are somewhat dismissive of her requests, for example, she requests sandwiches for her evening tea yet this seems to fall upon deaf ears on numerous occasions. The home is undergoing decoration work and I feel sure it will look nice when completed. The staff that I have personally come across have all been kind and helpful.
I can't comment on food standards, but my friend appears generally content. I would like to highlight the names of four members of staff that have been really helpful, but I am aware I have yet to meet so many others. Maybe in another review in six months?
Reply from Tracy Denny, Registered Manager at Rest Haven CIO

Thank you for taking the time to write this review, as this has given me the opportunity to address some of the points you have made. The furniture was new upon admission, and there is privacy glass on the window, due to the lack of a view prior to admission.
We have soup and sandwiches, as well as other options on the menu every evening, from which your friend can make her choice.
I am aware that your friend is very happy, as we receive feedback from her regularly, and she does love her bedroom. The home is undergoing a full refurbishment of the communal areas, and this will take some time due to the amount of work involved, we do want to ensure that all residents have the opportunity to be involved in the refurbishment of their home.
We have comment cards at the front reception for you to leave a rating of your visit on the day, and you are always welcome to come and see me, or ring me to have a chat anytime, as all feedback is taken seriously.

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Review from R T (Friend of Resident) published on 12 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On my visit to see a married couple both in their nineties it turned out to be a wonderful experience thanks to what I witnessed and so I ticked excellent for all aspects. I particularly noticed the way staff engage with the residents and all the activities being organised to suit their needs. I wish
I have the availability of this kind of care home when I need it for family. Well Done.
Reply from Tracy Denny, Registered Manager at Rest Haven CIO

Thank you so much for your kind work, we pride ourselves on our person-centred activities, it is important to keep both the body and mind active.

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Review from J L (Daughter-in-law of Resident) published on 7 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time we have visited all the staff are very helpful and home is clean. Nothing is too much trouble. We have had family down for a short time and the staff organised a 'tea' so we could bring the great-grandchildren and granddaughters etc to see their great-grandparents. Fantastic time for all.
They have both been in Rest Haven for 2 - 4 weeks but settled in so well by the staff. All the staff are considerate and nothing is too much trouble - even sorting out furniture in the rooms.
Reply from Tracy Denny, Registered Manager at Rest Haven CIO

Thank you very much for your feedback, I will pass this on to the staff. It was lovely to see the family enjoying some quality time together.

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Review from K S (Son of Resident) published on 31 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My honest opinion is that my mother is afforded very good care by all the staff. She seems happy and generally very healthy considering her age and it is very reassuring to know that she is in a kind caring and considerate place.
Reply from Tracy Denny, Registered Manager at Rest Haven CIO

Thank you very much for your kind words, our aim is to make a difference however large or small to each individual.

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Review from Patricia F (Resident) assisted by family/friend published on 20 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have completed this with my mum and she answered how she feels. There is a lot to improve on for example food, activities and also a shortage of staff. We however understand that the issues are being dealt with. It will be interesting to complete another survey in a few months' time.
Reply from Tracy Denny, Registered Manager at Rest Haven CIO

Thank you for your open and honest review, and for taking the time to complete this with your mum. As a new Manager, it is really important that we get the views of the people using our services, and understand their experience.
The Team are continuing to work hard to make the necessary improvements, and your feedback is valued.

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Review from E H (Son of Resident) published on 7 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my 86 year old mother moved to Rest Haven in March 2022 I have been repeatedly struck by the caring, friendly and efficient way that Rest Haven is run. My mother, who is in the early stages of dementia, visibly looks healthier than when she was living independently. This may be due to the excellent
food which they serve! The manager and all the staff could not be friendlier or more professional. I have seen them treat my mother as an individual, and allowed her to be herself in what is still a strange environment for her. For example, she likes to sit in the office and chat/read a newspaper, because she has a history of office work and this is somewhere where she feels comfortable. I had misgivings about how she would fare living in a communal environment, but she seems content and well looked after and I consider myself fortunate to have found Rest Haven. I wouldn't hesitate to recommend this small and friendly home.
Reply from Tracy Denny, Registered Manager at Rest Haven CIO

Thank you so much for your kind words, it is a privilege to be able to be a part of your mother's past, present and future. I will pass on your kind words to the staff at Resthaven.

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Current Review Score: 9.9 (9.918)

Overview of Review Score

The Review Score of 9.9 (9.918) out of 10 for Rest Haven CIO is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.918 for Rest Haven CIO is calculated as follows: ( (112 Excellents x 5) + (10 Goods x 4) ) ÷ 122 Ratings = 4.918
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Rest Haven CIO is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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