Sainthill House, Exeter, Devon
Sainthill House, Exeter, Devon
Sainthill House, Exeter, Devon

Sainthill House is a residential home for older people in a lovely leafy area of Exeter. The home offers comfortable en-suite bedrooms which are beautifully finished. A separate unit from the residential home, The Cottage provides care and support for adults living with learning disabilities. Sainthill House also offers a day care service for adults in the community who require additional care and support.

With a team of professional and committed staff, residents can enjoy an interesting and fulfilling life at Sainthill House, where their desires and requirements are listened to and respected. This means residents can live how they wish on their own terms.

Sainthill House provides accommodation, meals, and social and personal care for its residents, including help with bathing, dressing and medication administration. With a homely, community-based atmosphere, residents can access local leisure and recreation facilities and events with the help and support of staff members.

Residents can enjoy a range of daily activities and outings which are tailored to individuals’ interests and hobbies. The activities and outings offered promote not only fun and sociability but also thought, dexterity and mobility.

Moving into a residential home can be a challenging period so at Sainthill House residents are supported by professionals to encourage them to strive to achieve as much as they possibly can in the years spent at the home.

Group: Vision UK Ltd

Person in charge: Kerrie Wayland (Manager)

Local Authority / Social Services: Devon County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 19 Service Users

Registered Care Categories*: Dementia • Learning Disability • Old Age • Younger Adults

Admission Information: Ages 40+.

Single Rooms: 17

Shared Rooms: 1

Rooms with ensuite WC: 12

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Sainthill House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 Sainthill House has a Review Score of 9.2 (9.175)

The Review Score of 9.2 (maximum of 10) for Sainthill House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Sainthill House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.886 for Sainthill House is calculated as follows: ( (211 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 237 Ratings = 4.886

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.289 Points relating to the number of positive Reviews for Sainthill House is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 3.8 positive Reviews (19 registered maximum number of service users ÷ 5). 3 Reviews ÷ 3.8 Target = 0.789

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    18
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sainthill House?

  • Extremely LIKELY
    19
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sainthill House

  • Resident / Service User
    7
  • Daughter of Resident/Service User
    5
  • Volunteer
    2
  • Brother of Resident/Service User
    1
  • Brother-in-law of Resident/Service User
    1
  • more

I have been here for about 3 weeks. The staff can't do enough for you. They are marvellous. I am very happy here. It's like a first class hotel. It is marvellous.

How likely would you be to recommend Sainthill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nicolae Ciobanu, manager at Sainthill House responded to this review on 21 Apr 2017:

Thank you, Mrs Riddell. It has been an absolute pleasure to accommodate you at Sainthill House.

I have now been a volunteer at Sainthill House for the past year and in that time I have come to realise the true commitment that the staff and management give to all the residents of Sainthill. The care given is superb, if the need arises, I would not hesitate in recommending Sainthill as a perfect residential and care home for those in need of care.

How likely would you be to recommend Sainthill House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I came to this care home after the death of my wife and the sale of my house 3 years ago. There were many changes for the better between management, staff and visitors. Residents are happier. Meals are prepared by competent staff. There are no complaints and illnesses are treated by outside professionals quickly and entertainment is for all living here. A lady hairdresser is here weekly and life here is a variety.

How likely would you be to recommend Sainthill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My nan has been a resident at Sainthill House for the past 4/5 months. I have visited on many occasions and have always found the care home to be clean and the staff always friendly and can't seem to do enough for the clients. Nan has been so happy since she has arrived. A wonderful home.

How likely would you be to recommend Sainthill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since my mum has been in Sainthill I have seen a marked improvement in her well-being. She is more socially active and eats much better that at home. The staff are wonderful and caring but without making mum feel that she is losing her independence. They encourage her to join in activities and she helps out with the washing up and ironing. I am able to relax in the knowledge that she is receiving the best care possible.

How likely would you be to recommend Sainthill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am well cared for but without losing my independence. The good generally is very good and my appetite has increased. I have a good social life here and have made many friends. We always go on an outing once a week which is very enjoyable. The staff are very friendly and helpful. I am offered various activities if I wish to join in. I have a lovely room overlooking the garden so I can watch the changing seasons.

How likely would you be to recommend Sainthill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Upon several visits to the above I found the staff very friendly to visitors and also the residents. They were very cheerful, like one big happy family, making you feel at home. Nothing seemed too much trouble and residents and staff got along extremely well.

How likely would you be to recommend Sainthill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am a volunteer at the care home for two hours each week. Being there I personally find it warm and friendly. The staff are very helpful. The person in charge appreciates me being there. The residents's rooms are warm and comfortable looking and they are treated with care and dignity.

How likely would you be to recommend Sainthill House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Colin has been in Sainthill for 6 months. I chose it because it's small. It has exceeded my expectations in every aspect. All staff dedicated, caring, kind and considerate without exception. Everywhere is always clean and tidy. At times I have meals with my partner, all is well served and hot enjoyed by all. Staff willing to adjust when asked, Willing to please everyone likes and dislikes. Sainthill is a proper family where by everyone cares. All family attached are made welcome and supported. Then door is always open for discussion if problems do arise. Never seen anyone upset or uncertain. I wouldn't hesitate to recommend Sainthill. I'm well satisfied with my decision.

How likely would you be to recommend Sainthill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I've been at Sainthill House for 3 days. I arrived with low confidence this appears to be improved due to excellent level of service. A room was prepared and designed to accommodate all my requirements and needs. Sainthill has a very friendly and approachable atmosphere.

How likely would you be to recommend Sainthill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My brother-in-law goes here every Tuesday for the day, he enjoys it here and has been going for about six weeks.

How likely would you be to recommend Sainthill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Not being able to visit my mum as often as I would like as I live in France, I would like to express my satisfaction of the great care my mum is receiving from Sainthill House. Each time I ring which is nearly every day my calls are received by very courteous and friendly staff, and sometimes my mum even picks up the phone so this means for me that she is very happy and content at Sainthill. The is is a great relief for me living so far away. So once again thank you to the manager and staff at Sainthill. Merci, Merci, Merci.

How likely would you be to recommend Sainthill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I found all the staff very helpful and friendly.

How likely would you be to recommend Sainthill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very pleased with Sainthill House. Manager and staff are very helpful and I am happy here.

How likely would you be to recommend Sainthill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum had a two week respite at Sainthill following a viral infection. Her stay there got her back into a routine and her health improved many thanks to the manager and his wife and the lady who took time to make mum comfortable in her new surroundings. I will not hesitate to place mum there again if needed.

How likely would you be to recommend Sainthill House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I was admitted to Sainthill House for the month of February, not knowing it even existed. My stay proved to be very enlightening. They are all dedicated to a very high degree and give a service beyond measurable to everyone who has the misfortune to be admitted there, myself being one.

How likely would you be to recommend Sainthill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

In general I am happy with the care my sister has been and is getting from Sainthill. There have been many changes of staff, but seems to be stable at this time with the arrival of the new manager.

How likely would you be to recommend Sainthill House? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My father has been a resident at Sainthill House for nearly four months. We as a family initially chose this care home because 1) we had a very positive initial meeting with the previous manager and staff, all our questions were answered sympathetically. 2) We got a good impression as the residents seemed happy and included in decisions and well cared for. 3) A lovely ground floor room ideal for my father was available. Four months on, my father has settled in well and is very happy with all aspects of living in Sainthill House. The new manager is making some good changes for improvements e.g. they have bought a mini bus for excursions, my fathers room has new flooring. We are very happy with everything at Sainthill House.

How likely would you be to recommend Sainthill House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

When we first came to view Sainthill House on behalf of my father the first impression was of a lovely old house set in a comfortable garden, back from the road so traffic noise was reduced. The house was light, airy and very welcoming. Even more so was the warm welcome from the staff. It was evident that the staff provided a friendly but professional and safe atmosphere for the residents.
Once my father had moved in we could visit any time and were always assured of a warm welcome and a cup of tea. This was to be the case for the 4.5 years that my father lived there until his death in August 2015.
The care from the staff was fantastic, he was always treated with dignity and respect and if he felt there was a problem the Manager and staff would always listen and try and sort it out as quickly as possible. The home was well supported by external professions. There was a good range of activities both indoor and outdoors.
It was always a great relief to know that my father was being cared for in a safe environment.
My only comment in relation to the facilities is to hope that a through floor lift will be installed sooner rather than later as It would make a big difference to both staff and residents living on the upper floor.

How likely would you be to recommend Sainthill House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The staff are very friendly, kind and help my husband in every possible way. The home is very clean and the food very nice.

How likely would you be to recommend Sainthill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

December 2016

Aimes Oslo

Recipient: Sainthill House

Date: Thursday 15 Dec 2016

more details

August 2016

March 2016

Top 20 Recommended Care Home Group

Recipient: Sainthill House

Date: Tuesday 01 Mar 2016

more details

February 2016

Top 20 Small Care Home Groups 2016

Recipient: Vision UK Ltd

Date: Monday 15 Feb 2016

more details

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