Sainthill House

Cowick Lane, Exeter EX2 9JG
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9.6 48 Reviews
  • Sainthill House, Exeter
Sainthill House & Cottage provides personalised residential, respite and day care within a safe, relaxed and homely environment. The service supports individuals with a range of care needs, recognising that every resident has different abilities, preferences and aspirations. The House and The Cottage each have its own dedicated staff team, overseen by an experienced General Manager, allowing care to be tailored to residents’ individual needs.

The home’s philosophy of care is centred on dignity, privacy, independence, choice and fulfilment, with resident-led care at the heart of daily life. Residents are encouraged to maintain independence wherever possible, make informed choices and continue enjoying meaningful lifestyles physically, emotionally, socially and spiritually. Families and loved ones are welcomed as part of the care planning process to help ensure support remains personalised and responsive to changing needs.

Experienced and compassionate staff aim to create a warm and respectful atmosphere where residents feel valued and comfortable. Care is based on detailed assessments and ongoing reviews to support wellbeing and individual preferences.

Bedrooms and communal areas are designed to provide comfort, privacy and opportunities for social interaction, helping residents feel at home while remaining connected with others. Outdoor spaces offer peaceful areas for relaxation and enjoyment.

A varied programme of activities encourages mental stimulation, confidence, social engagement and wellbeing, while nutritious meals are prepared to suit a range of dietary requirements and preferences. Strong community links also help residents maintain social connections and engagement with the wider community.

Care Provided by Sainthill House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 23 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Residential Care: from £1450
  • RESPITE Self-Funded Residential Dementia Care: from £1450

The fee covers 24-hour care and support with skilled and qualified staff. The level of personal care required will be determined on pre-admission assessment and then reviewed. The fees cover:
- 24hr person-centred care, promoting independence, management of medication, support with accessing the community, shopping, appointments, support to ensure family and friends relationships are maintained.
- full board with some en-suite accommodation on a single occupancy basis
-cleaning, maintenance and decoration of room
-provision of special diets
-continence products
-personal laundry (not items of dry cleaning)
-TV licence
-meaningful wellbeing and engagement programme


The fees do not cover personal items, for example, hairdressing, chiropody, physiotherapy, massage, toiletries, dry cleaning, transport, telephone charges and newspapers.

The price(s) shown are provided by the care home. Contact Sainthill House for full pricing details and T&Cs.

Contact Sainthill House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Sainthill House to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Sainthill House Ltd
  • Privately Owned

Person in Charge

  • Catherine Lowe (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 18+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (7)

Visiting

  • The resident’s family, relatives and friends are actively encouraged to visit regularly and to maintain contact by letter, virtual platforms or telephone when visiting is not possible.
    Visitors will be welcomed openly at all times in both services, but should preferably let staff know of arrivals and departures, ensuring they sign in and out of the home.
    The resident has the right to refuse to see any visitor and this right will be respected and upheld by the staff.
    Both The House and The Cottage each have a cordless phone and residents are able to install telephones onto their own rooms (at their own expense) should they choose to do so.
    Residents are able to invite their relatives for lunch by prior arrangement and relatives are actively encouraged to visit both The House and The Cottage. Community transport can be arranged to facilitate external visits by the residents subject to a satisfactory risk assessment being carried out.

Parking

  • On street parking

9.6

Sainthill House has a Review Score of 9.6 (9.597) out of 10, based on 8 reviews in the last 2 years.
Over all time Sainthill House has 48 reviews.

Overall Experience
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Reviewer Connection to Sainthill House
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Total of 48, showing 1-20
Review from F M (Son-in-law of Resident) published on 3 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law moved here in September and I have nothing but good to say about his time at Sainthill House. Prior to this, he was in two other homes which left a lot to be desired. From the owner and manager downwards, all the staff are very polite and friendly, constantly engaging with all the residents,
which is lovely to see. It really is a home from home atmosphere and we always leave him safe in the knowledge, he is being very well looked after. The genuine and ongoing support of the Sainthill team makes this difficult dementia journey much easier.
Reply from Penny Chudley, Manager at Sainthill HouseThank you so much for taking the time to complete a review card and for the lovely comments. It is so rewarding to hear how happy you are with the care your loved one is receiving and that they and you are both happy with how he is being supported at Sainthill. It is both a privilege and a pleasure to support the residents living at Sainthill and the team are very dedicated to ensuring this is a happy time for the residents and their families.
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Review from K M (Daughter of Resident) published on 28 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All that matters to me is that Dad is safe, well-cared for and as happy as someone with Alzheimer's at 90 years old can be. Sainthill House provides all of the elements to ensure this, from the management downwards a service is provided beyond excellence. Professional, caring and total investment in
the residents is evident and constant. Clean, homely surroundings with food and drink on tap adds to the overall fantastic experience for Dad. This is not just a "Care home" but a real home with a family feel. Ded can relax if he wants or enjoy numerous activities on a daily basis. Thank you, all at Sainthill House.
Reply from Penny Chudley, Manager at Sainthill HouseThank you so much for taking the time to submit a review and for your lovely comments. The team always work hard to ensure the service we provide is person-centred and that every resident is supported in an individualised way and that their experience of living at Sainthill feels like home from home, so it is really positive to know that is how it feels for you when you visit your Dad.
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Review from Sue H (Sister of Resident) published on 20 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister recently moved into Sainthill House. We were all made to feel very welcome from day one. Her room had been decorated and personalised especially for her, which was a lovely touch and made her feel special. Sainthill House is a really unique place and feels very much a home, residents are
able to move freely around and mix together socially. The atmosphere is incredibly warm, friendly and relaxed whilst providing a very high standard of care and supervision at all times. Everyone of the team recognise each resident and offer personalised care required for that individual. Activities and stimulation are provided by a team of committed staff who encourage independence whilst providing a safe and healthy environment. My sister has flourished in the short time she has been there and is extremely happy and relaxed, which gives me peace of mind knowing she is safe, happy and well cared for. Thank you to all the staff.
Reply from Penny Chudley, Manager at Sainthill HouseThank you so much for taking the time to submit a review and your feedback is important to us The team at Sainthill are very committed and we are always looking at ways to improve the quality of the service we provide. Sainthill is a family run home and we want all our residents to feel like they are living in their own home as whilst they are here it is their home and families and friends are welcomed at any time. We are so pleased that your sister is happy and that you have piece of mind knowing that she is happy. Thank you.
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Review from G G (Cousin of Resident) published on 26 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin has really come out of her shell since moving to Sainthill House, she is much happier and brighter and really enjoying her life. Not only are her care needs met but her quality of life and wellbeing has improved.
Reply from Penny Chudley, Manager at Sainthill HouseThank you so much for taking the time to complete a review and we are so pleased that your cousin is happy living at Sainthill and we as a team are happy that the family chose Sainthill for her as she is an absolute joy and her sense of humour and personality brightens everyone's day. Kind Regards.
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Review from Paul S (Brother of Resident) published on 26 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Sainthill House are fantastic, my brother is very happy. The facilities at Sainthill are really first-class.
Highly recommended!
Reply from Penny Chudley, Manager at Sainthill HouseThank you for your feedback and it is so nice to how happy your brother is living at Sainthill and that you find the facilities and staff first-class and amazing. I will ensure your comments are fed back to the team. Kind Regards.
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Review from B B (Granddaughter of Resident) published on 24 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy and settled.
Reply from Penny Chudley, Manager at Sainthill HouseThank you for taking the time to complete a review and we are really pleased that your grandmother is happy living at Sainthill.
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Review from S R (Friend of Resident) published on 5 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend came to stay at Sainthill at a very difficult time and was made to feel so comfortable there - the staff really made him feel at ease and provided very kind care. The home might not be the most fancy or spacious but the atmosphere is so friendly and warm and that is what really matters.
Reply from Penny Chudley, Manager at Sainthill HouseThank you for taking the time to complete a review and recognising the amazing work the team at Sainthill provide ensuring the experience for those living at Sainthill is a happy and positive one.
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Review from David H (Nephew of Resident) published on 5 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle moved here in a very poor way and within two weeks was a different man. I put this down to the kindness and care of the whole team of Sainthill. Totally compassionate and great communication.
Reply from Penny Chudley, Manager at Sainthill HouseThank you for taking the time to complete a review and for your kind words. It was a pleasure to provide care and support to your uncle and to meet you and we wish you and your uncle all the very best for the future.
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Review from Gillian M (Sister of Resident) published on 21 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my experience since my brother was admitted he has had first-class care. The manager and all the staff have taken great care of him. I would certainly recommend Sainthill House for their brilliant care.
Reply from Penny Chudley, Manager at Sainthill HouseThank you for taking the time to write and submit a review. It was an absolute pleasure providing care and support to your brother.
His love of the carpenters and football and the stories of his footballing days will be remembered by the team for a long time to come.
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Review from M A (Friend of Resident) published on 5 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sainthill House and staff always very welcoming and have a very relaxed atmosphere. Clean, tidy and comfortable. Residents are at ease to go about the home as they please. Food of high standard and every resident likes and dislikes catered for. The residents have access to refreshments and snacks as
and when they wish. Residents, family and friends are encouraged to be involved with activities and care plans.
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Review from Wayne W (Husband of Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy with how they provide for my wife. The carers do a good job of looking after my wife and providing for all her care needs and stimulation.
Reply from Penny Chudley, Manager at Sainthill HouseThank you for taking the time to complete a review card and for your positive feedback; it is always very rewarding for the team to be recognised for how well they not only provide care but that they really do want to make a difference.
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Review from Emma W (Granddaughter of Resident) published on 15 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nan came to stay for respite, but now comes weekly for a day out. The staff are very friendly and welcoming.
100% outstanding care.
Reply from Penny Chudley, Manager at Sainthill HouseThank you for taking the time to complete and submit a care review, it is always so rewarding to receive such positive feedback from families.
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Review from S F (Friend of Resident) published on 6 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have recently visited a friend. At all times I have seen the top qualities of care, compassion, understanding, patience, thoughtfulness, respectfulness, and more!
It’s not easy so well done Sainthill House.
Reply from Penny Chudley, Manager at Sainthill HouseThank you so much for taking the time to complete a review and for such lovely comments.
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Review from Nicholas M (Son of Resident) published on 29 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very kind to Mum. They are so good to her. I couldn't be happier.
Reply from Penny Chudley, Manager at Sainthill HouseThank you for taking the time to complete a review card. We are always delighted to receive positive feedback from families.
I am really happy to hear that you are happy with the care your mum receives and it is an absolute pleasure to be able to provide care and support to such a lovely lady who has the most amazing sense of humour.
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Review from Graham P (Son of Resident) published on 5 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sainthill House and all the staff provide exceptional care for not only my Mum but for all of its residents and their families. We are constantly kept informed on how Mum is and she is content and happy. It is very much a home for Mum who is treated with so much respect. Today Sainthill are having a
fete and I am astounded by the energy that has been shown to coordinate this on top of the workload that comes with the care requirements. This is above and beyond and thoroughly outstanding. Thank you.
Reply from Penny Chudley, Manager at Sainthill HouseThank you for taking the time to complete and submit a review The team work very hard to ensure the care they provide is outstanding and unique in their delivery ensuring everyone is supported in a holistic and individual way. When we receive feedback such as yours it is welcomed and appreciated very much.
Thank you.
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Review from Paul R (Brother of Resident) published on 2 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister's needs are complex and difficult to meet but Sainthill House does more than I thought possible for her. She is monitored very closely and action is immediately taken when needed. I am kept very well informed of her condition. The care home environment is attractive and stimulating for residents
and visitors feel immediately welcome and at home. Residents are consulted over all aspects of their life e.g. meal choice, hour of rising, etc. My sister is happy here and we would both be upset if she had to leave. We have experienced two other homes over the years. Sainthill House is far superior. A superbly well ran home.
Reply from Penny Chudley, Manager at Sainthill HouseThank you for taking the time to complete a review. The team at Sainthill House work very hard to ensure they provide outstanding care and it is delivered in a person centred way and when this is recognised by others it is very rewarding. Your sister is loved by all and it is an absolute privilege and a pleasure to support her. She has a smile that lights up a room.
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Review from Tracy C (Daughter of Resident) published on 5 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are excellent. Nothing is too much trouble. The food and choices are brilliant. My dad is kept clean, and when we visit, we are made to feel welcome.
Reply from Penny Chudley, Manager at Sainthill HouseThank you for taking the time to complete a review card. The team work hard to ensure our residents are supported in a person-centred way whilst promoting independence, and it is so nice to be able to share with the team that their support is recognised and appreciated by others. It is a pleasure supporting your dad; he is a very lovely man, and we are glad that he has joined our little family at Sainthill.
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Review from Janet T (Daughter of Resident) published on 21 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recieved a call from Sainthill to say Mum was 'Resident of the day' as it was her birthday and would I like to join her for lunch.
When I arrived Mum was looking radiant with a new hairstyle - she'd obviously had extra pampering that morning for her special day.
Lunch was lovely homemade Meatloaf
with a selection of fresh vegetables. The staff were all very attentive, cuddling Mum and admiring her new look.
Then a beautiful homemade birthday cake decorated with fresh fruit arrived complete with lit candles and the staff all singing Happy Birthday! They presented Mum with flowers and chocolates, Mum and I were reduced to tears! So unexpected... and so very very kind.
Thank you so much lovely Sainthill people for making Mum's birthday such a special day... she was so chuffed. Also for proving, once again, that my mum is in the best place ever!
Reply from Penny Chudley, Manager at Sainthill HouseThank you so much for taking the time to send a review and such a lovely one. I have shared your review with the team, and it was a pleasure to see the joy on their faces. Your mum is a pleasure to support; she is kind, funny and always so appreciative to the team and knowing that we are making a difference not only for her but for you too is an absolute delight
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Review from Marilyn W (Sister of Resident) published on 16 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother was in a previous home, and I wanted to move him to Exeter. I am so pleased I found Sainthill House; it is an amazing home. Everything from the greeting you have on the first meeting to all facilities provided is warm and welcoming. He has a lovely room and excellent care, and I feel so much
better knowing that he is being looked after to such a high standard. Many thanks to the manager and all the staff.
Reply from Penny Chudley, Manager at Sainthill HouseThank you for taking the time to complete a review; your review was a pleasure to read. We are so glad that you are happy with the care and support your brother is provided, and it is our pleasure to be able to support such a lovely man. The team work hard to ensure the care provided is person-centred and takes the time to get to the residents to ensure they receive quality care.
Please pop in any time to visit; it is always nice to see and speak with you.
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Review from Steve M (Son of Resident) published on 7 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is the happiest I can remember. She's extremely positive now. I'm so very pleased with how you all look after her.
Reply from Penny Chudley, Manager at Sainthill HouseHi Steve, thank you for taking the time to complete a review. We are very pleased that your mum is happy living at Sainthill. We are really happy that she is part of the Sainthill family, and she brings so much fun to the home with her wicked sense of humour.
Regards.
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Current Review Score: 9.6 (9.597)

Overview of Review Score

The Review Score of 9.6 (9.597) out of 10 for Sainthill House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.947 for Sainthill House is calculated as follows: ( (89 Excellents x 5) + (5 Goods x 4) ) ÷ 94 Ratings = 4.947
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.65 Points relating to the number of positive Reviews for Sainthill House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 = 3.65
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 8 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 22 May 2026

1 single room available

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Awards / Recognitions (5)

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Meet the Team (11)

Catherine

Catherine Lowe

Job Title: Registered Manager Joined: 2025

I began my career in banking before pursuing a career in Health and Social Care when my children were young. During this time, I achieved an HNC Level 4 qualification and started my first role supporting individuals with direct payments to recruit and manage their own care packages, enabling them to live independently in their own homes.


In 2005, I began working with people with learning disabilities and have since progressed through a variety of roles within the sector. Along the way, I achieved both an NVQ Level 4 in Health and Social Care and an NVQ Level 5 in Leadership and Management, building extensive experience in supporting individuals, leading teams, and delivering high-quality care services.


I am passionate about developing and supporting teams to provide outstanding person-centred care and ensuring residents enjoy the very best experiences possible. I strongly believe in working in partnership with relatives, colleagues, and healthcare professionals to deliver a truly holistic approach to care.


Although I am relatively new to Sainthill, I hope to bring a broad range of knowledge, experience, and fresh perspectives to the team—always with a smile and a positive attitude.

Barnaby

Barnaby Griffith

Job Title: Owner/Managing Director Joined: 2008

I am the Managing Director and Group Builder for Vision Healthcare and have spent most of my life involved in the care sector, having grown up around family-owned care homes from an early age.


Together with my wife Holly, I own and lead Vision Healthcare, a family-run care provider focused on delivering outstanding, person-centred care within warm, homely and values-led environments.


I hold a BSc (Hons) in Computer Systems & Networks and began my career with Intel Corporation before moving into business development, technology and property ventures. I later joined Vision Healthcare, where I have helped lead the organisation through significant development, modernisation and growth.


A large part of my role focuses on supporting our teams, driving continuous improvement and ensuring we maintain a positive culture for both residents and staff. I have a particular interest in innovation within social care, leadership development and using technology to improve outcomes and quality of life for the people we support.


As Vision Healthcare continues to grow, I remain focused on building sustainable, high-quality services that deliver outstanding care while also creating wonderful places to work.

Holly

Holly Griffith

Job Title: Owner/Director Joined: 2009

I have worked for Vision since 2009 and have worked in the care industry since the age of 16, giving me a wealth of knowledge and experience within health and social care. Over the years, I have developed a strong understanding of supporting individuals with a wide range of needs, and I am passionate about delivering high-quality, person-centred care.


In 2023, Barnaby and I bought Sainthill from Barnaby’s uncle following his retirement. Since becoming owners, we have been dedicated to creating a warm, welcoming, and homely environment where residents feel safe, valued, and comfortable. We strongly believe Sainthill should feel like a true home from home for the people who live here.


Alongside my role as Co-Owner and Director, I also oversee HR and recruitment, supporting the growth and development of our team to ensure we continue providing the best possible care and support. I am particularly passionate about empowering our staff, encouraging confidence and development within the workplace, and promoting internal progression opportunities wherever possible.


One of my favourite parts of my role is dropping into the home and spending time with our residents. Seeing them happy, comfortable, and enjoying life brings me so much joy and reminds me why I have always been so passionate about working in care. I take great pride in helping to build a compassionate, supportive environment for both residents and staff, while maintaining the family values that are so important to us at Sainthill.

Ami

Ami Livesey

Job Title: Operations Director Joined: 2020

I am a Registered Nurse with more than 30 years’ experience working within the care home sector. Throughout my career, I have held a variety of both clinical and operational roles within the private sector, giving me a broad understanding of the challenges and opportunities involved in delivering high-quality care.


I am passionate about ensuring that every individual receives compassionate, person-centred care and believe strongly in maintaining the highest standards across all areas of service delivery. Supporting teams to provide safe, effective, and dignified care is something I take great pride in.


Outside of work, I live in the countryside with my husband and two children, and I enjoy spending quality time with my family, creating lasting memories. I am also partial to relaxing in a good coffee shop and enjoying good company.

Shelley

Shelley Nineham

Job Title: Housekeeper Joined: 2025

I have worked in the care sector for the past 22 years, gaining experience in a variety of roles ranging from Carer to On-Call Manager. During that time, I developed a strong understanding of the importance of teamwork, compassion, and creating a warm and supportive environment for residents.


More recently, I decided to take a step back from management responsibilities and move into housekeeping, where I continue to play an important role in helping the home feel clean, comfortable, and welcoming for everyone.


I am outgoing, bubbly, and always happy to lend a hand whenever needed. I enjoy being part of a supportive team and take pride in helping residents and colleagues alike.

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Scott Elston

Job Title: Finance Manager Joined: 2016

I look after the company’s finances and have over 25 years of experience working in finance. I hold an AAT qualification and have developed extensive expertise in financial management, budgeting, and supporting organisations to operate effectively and sustainably.


My experience and attention to detail help support the smooth running and continued success of the organisation.

Chris

Chris Newson

Job Title: Chef Joined: 2024

I have worked in the catering industry for many years, holding a variety of managerial roles and gaining extensive experience in food preparation, kitchen management, and delivering quality dining experiences. I am passionate about providing nutritious, enjoyable meals and creating menus that cater to a wide range of tastes and dietary needs.


Before moving into catering, I worked as a Land Surveyor and Site Engineer. These experiences have given me a practical and disciplined approach that continues to support me in my role today.


I take pride in creating delicious meals, maintaining high standards, and contributing to a positive dining experience for everyone I serve.

Daniel

Daniel Chapple

Job Title: Deputy Manager Joined: 2025

I have worked within the care sector for over 20 years and have built extensive experience across a variety of care roles, including Carer, Senior Carer, Medication Lead, Head of Care, and now Deputy Manager.


I have a strong background in both dementia care and palliative care, supporting individuals with a wide range of physical, emotional, and cognitive needs in a compassionate and person-centred way.


Throughout my career, I have focused on ensuring residents receive high-quality care that promotes dignity, comfort, independence, and wellbeing. I have extensive experience in medication management, care planning, safeguarding, and working closely with residents, families, GPs, and other healthcare professionals to ensure the best possible outcomes for those in my care.


I am passionate about creating a warm, safe, and supportive environment where residents feel valued, respected, and truly at home.

Beckie

Beckie Welland

Job Title: Activity & Wellbeing Coordinator Joined: 2022

I have worked at Sainthill for four years as the Wellbeing Coordinator. Prior to joining the team, I worked within Special Educational Needs (SEN) and as a Family Support Coordinator, supporting individuals and families to overcome challenges and achieve positive outcomes. I also hold an NVQ Level 3 qualification in Adult and Child Learning Disability Support Practice.


In my role, I support residents to engage in meaningful and enjoyable activities through personalised wellbeing plans tailored to their interests, abilities, and goals. I am passionate about promoting all aspects of wellbeing and helping residents maintain independence, confidence, and a sense of purpose.


What I enjoy most about my role is supporting residents to achieve things they never thought possible. Seeing their confidence grow and being part of those achievements is incredibly rewarding and is what makes my role so fulfilling.

Bridget

Bridget Baloyi

Job Title: Senior Night Support Worker Joined: 2023

I am a Senior Night Carer with an NVQ Level 3 qualification and three years of experience in the care sector. Before moving into care, I spent 13 years as a qualified Geography teacher. While I thoroughly enjoyed teaching, I was looking for a new challenge and an opportunity to work with people on a more personal level.


I chose a career in care because I felt I had more to offer in helping people feel valued, appreciated, and genuinely cared for. Supporting residents and making a positive difference to their daily lives is incredibly rewarding and gives me a real sense of purpose.


I am naturally caring, compassionate, and approachable, with a positive outlook on life. I am always smiling and enjoy being around genuine people in a supportive and uplifting environment. Building meaningful relationships with residents and ensuring they feel respected, safe, and loved is at the heart of everything I do.

Belinda

Belinda Nutt

Job Title: Team Leader Joined: 2025

I am originally from the Philippines, where I graduated as a Teacher. After moving to the UK, I chose a career in care because looking after older people is something that is deeply valued within my culture, and I have always been passionate about supporting others.


I hold an NVQ Level 2 in Health and Social Care and a QCF Level 3 qualification, and I have worked in the care sector for over 20 years. Throughout my career, I have gained a wealth of experience and progressed into management roles, becoming part of the leadership team in my previous position.


I am hardworking, dedicated, reliable, caring, and empathetic, and I believe strongly in the importance of teamwork to provide the highest standards of care. I have also worked with people with learning disabilities, which is an area of care I particularly enjoy and find very rewarding.


I am passionate about making a positive difference to people's lives and take pride in ensuring those I support feel valued, respected, and cared for every day.

Frequently Asked Questions about Sainthill House

What types of Care is Sainthill House registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Sainthill House have?

There are 23 Single Rooms.

What are the Facilities & Services at Sainthill House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sainthill House to the centre of Exeter?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sainthill House to verify any information. View our terms and conditions. Sainthill House has an Enhanced Service - more info.