Somerforde

2/3 Forde Park, Newton Abbot TQ12 1DE

Somerforde is a residential care home providing accommodation for older people.

Nursing care and support is provided by the local community nursing team. As well as residential care, the setting offers day care or mealtime packages.

Friendly and experienced staff aim to be proactive and work with all new and existing guidance to improve care for residents.

Residents are given choice and independence as well as stimulating activities.

At Somerforde, care plans are a personalised tool used to look after residents by offering the opportunity to plan daily routines and enable residents to specify particular choices, whether of dietary preferences or daily routine wishes.

Every effort will be made to accommodate reasonable lifestyle wishes.

The CQC inspection report of January 2016 gave the setting an overall rating of 'good'.

Owner: Somerforde Ltd

Person in charge: Darryl Manning (Manager)

Local Authority / Social Services: Devon County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 24 Service Users

Registered Care Categories*: Old Age • Physical Disability

Admission Information: Ages 65+.

Single Rooms: 20

Shared Rooms: 2

Rooms with ensuite WC: 18

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Somerforde: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Somerforde is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Somerforde in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.333 for Somerforde is calculated as follows: ( (52 Excellents x 5) + (40 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 108 Ratings = 4.333

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Somerforde is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 8 Reviews ÷ 4.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Somerforde has a Review Score of 9.3 (9.333) from 9 Reviews


Average Ratings

  • Excellent
    5
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Somerforde?

  • Extremely LIKELY
    7
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Somerforde

  • Son of Resident/Service User
    5
  • Daughter of Resident/Service User
    3
  • Sister-in-law of Resident/Service User
    1

I came to this residential home just as the new owner was about to purchase the home (this was 2 years ago). Upon my visit now this place has had a major turnaround for the better. Starting with the owner, he has invested a lot of time and money. The staff are very professional. I have found the manager very helpful and really care about the residents. They are all so obliging and I am happy that my mother is there.

How likely would you be to recommend Somerforde? Extremely Likely

Overall Standard

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Average Rating:   3.7 out of 5

Very friendly welcoming care home. Lovely staff who are very helpful. Management and staff really after the residents and care sure they are happy.
Atmosphere is homely and a pleasure to visit at any times.

How likely would you be to recommend Somerforde? Extremely Likely

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Average Rating:   4.1 out of 5

Darryl Manning, Home Manager at Somerforde responded to this review on 17 Nov 2017:

Thank you for your kind words.

From the moment my mother was welcomed into the home we felt she was genuinely being cared for and her needs were being addressed.

How likely would you be to recommend Somerforde? Extremely Likely

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Average Rating:   4.8 out of 5

Darryl Manning, Home Manager at Somerforde responded to this review on 15 Nov 2017:

Thank you for your kind review.

Over the time I have visited Somerforde, (since 2012) my mother is a resident, the place always appears to be reasonably clean and smell nice.
The home was taken over by new owners and they have redecorated and sought to improve a number of things.
There are still things that could be improved, particularly communication and replying to phone calls and recorded messages and requests.

How likely would you be to recommend Somerforde? Likely

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Average Rating:   3.7 out of 5

Mum has been in Somerforde for six years.
Have seen a lot of changes in that time, always seems happy to be living in there.
However there's always room for improvements, but they seem to be going in the right direction.

How likely would you be to recommend Somerforde? Likely

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Average Rating:   3.6 out of 5

Darryl Manning, Home Manager at Somerforde responded to this review on 31 Oct 2017:

Thank you for your response, its greatly received and will be feedback to the Somerforde team.

We have been more than happy with the care and help our mum has received and we have seen a great improvement in her overall well-being.

How likely would you be to recommend Somerforde? Extremely Likely

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Average Rating:   4.7 out of 5

Darryl Manning, Home Manager at Somerforde responded to this review on 31 Oct 2017:

Thank you for your response, its greatly received and will be feedback to the Somerforde team.

A very warm welcome to the home from a man who came to Mum's home. It helped as Mum was happy to come in. The staff are very friendly and very helpful. It's nice and clean and they involve all the residents to do things to help keep active.

How likely would you be to recommend Somerforde? Extremely Likely

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Average Rating:   5 out of 5

Darryl, Home Manager at Somerforde responded to this review on 06 Jul 2017:

Thank you for your kind review, this feedback will be given to our staff.

A beautiful home with very pleasant staff. My brother-in-law came on in leaps and bounds after breaking a hip. He was very well looked after and loved his stay in Somerforde and I think he was sorry to go home. Excellent care across the board. Thank you to all concerned.

I did appreciate your kindness and dedication in getting him up and walking. At one point it seemed impossible for him to do anything, but you managed it. Thank you again.

How likely would you be to recommend Somerforde? Extremely Likely

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Average Rating:   5 out of 5

Darryl, Home Manager at Somerforde responded to this review on 06 Jul 2017:

Thank you so much for your feedback, it was our pleasure. This feedback will be given to the staff.

Stay in touch.

Having visited this care home some four times a week, over the past six years, to visit my 102-year-old Mum I feel that I know what goes on in this establishment.
Without any doubt, the care and compassion shown by the staff, to me and my Mother is second to none. Her meals have been consistently to a high standard, and her room is kept clean and tidy whenever I have visited.
Sadly, my Mum is no longer able to engage in the afternoon activities, which she enjoyed when she could. Her lovely room which looks out over the beautiful Ford Park is now her garden. I have no hesitation in recommending Somerforde should you need or know someone who needs to be looked after.
Thank you to you all.

How likely would you be to recommend Somerforde? Extremely Likely

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Average Rating:   4.6 out of 5

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