Treelands Home Ltd

needs and quickly respond to any new situation, informing / updating us immediately. Her room and communal spaces are clean and well kept. Meals are varied and appealing.

a lounge overlooking beautiful Devon farmland. All staff are welcoming, very friendly and treat residents with respect and dignity. Mum and Dad enjoy the home-cooked meals and taking part in the daily activities. We feel so confident that this is the perfect place for them to be. Many thanks to everyone at Treelands.

is treated with respect and dignity.
The team at Treelands are friendly and supportive to Mum and to us. They keep us informed if Mum has any health issues and when we visit we feel like members of the Treelands family.
Nothing is perfect but on the very rare occasions we've had any concerns or have been unsure about anything, the home manager and her team have been more than happy to listen, clarify things and take on board any comments we have.
I am happy that Mum is safe, well cared for and as happy as she can be with her health issues and I wouldn't hesitate to recommend Treelands.

environment is peaceful. Thank you all at Treelands for making it easier on us as a family, as many know dementia isn't easy to live with.

fairly significant. Despite treelands being aware of his care needs, he was left very much to get on with it, as a result his personal hygiene nose dived, it took multiple telephone calls and f2f discussions to get my Dad on the "Bath roster" notwithstanding the fact there are no showers in the main residence, new residents are not automatically added to the schedule amazes me. Physical security is a great worry, on numerous occasions my frail 89 year Dad with advanced dementia was found outside in the car park. In the 6 weeks Dad was at Treelands, so many times we were told Dad had fallen, sorry but care appears to be reactive only. This home needs to review its onboarding process.

the time to engage with everyone personally, creating a warm and friendly atmosphere. The level of care provided is outstanding, and it's clear that they treat residents like family. The facilities are clean, well-maintained and provide a homely and peaceful environment. Activities are varied and well-organized, keeping residents active and engaged. My mother especially enjoys singing with visiting musicians and choirs, which has made a huge difference in her well-being. Communication with families is also excellent, the staff keep us informed and very involved, something that gives us great peace of mind. Knowing that Mum is in such good hands makes all the difference.
Thank you.

and I am greeted and door opened! Book for signing in for visitors is always ready to sign for in and out. The home is clean, but in areas shows wear and tear and looks old but it is busy used and a lot of coming and going, so is to be expected.
The home is extremely busy and busy sometimes more than other times but it follows. Occasionally you think an extra member of staff is needed but when there are ambulances, paramedics on site exits cleared and dealing with residents doctors paramedics for example, it's busy to be expected! Great organisation and well handled.
I am made to feel welcome on every single visit. I now know staff by face and by name and they remember me (a good thing I hope).
Staff are very kind to me and, I note, to Mother.
I know there is care and attention to Mother, Mother knows but I can see as Mother can't express or explain, but she reacts and there is warmness on everyone's parts!
The home is clean and tidy. I can tell food goes down well. Mother likes the food. I have been allowed to stay during meal times and offered drinks etc. In this area, as other areas, it is not too much trouble to staff. I thank staff for their consideration over food and drink!
I have spoken to the kitchen manager/chefs, they are friendly staff and they answer all of my questions. Food is presentable and smells nice. Residents eat well and there are suitable choices. My questions are on Mother's choices of food and if she eats. This is all answered for me.
Mother's personal care is answered if mother needs clothing and recently new slippers. I am informed. I like to know! I want to know so again I am grateful for the time taken.
I am regularly kept up to date on all necessary happenings regarding my mother. I am the first point of contact next of kin. I live in another county and have an hours journey there and another hour return home. The staff are aware of my travelling arrangement's. I receive emails, phone calls informing me of all upcoming vaccinations. hospital appointments, illness, if doctors are called etc. All in line with home regulations. If calls are missed then staff call again and update with emails. I have never not known any of these details I have mentioned. I am always kept well informed and for this alone I am very grateful to all staff.
The hairdresser call and foot doctor comes regularly. This works very well and I can see and tell these appointments are carried out any payment is quick and easy. I speak to these businesses and I am able to assess their reactions to having seen and carried out appointments in the home and it all feels good and sounds great after these appointments.
I like reading the notice board which is interesting and informative. As a family we have been invited to various events run at the home. This is extremely nice! Well catered for.
The home keep a petty cash file which I have noted is kept up to date, have been shown and is documented. If the petty cash tin goes low, then I am allowed to top up. It is a great scheme and well organised.
Lastly, I have to mention my deepest gratitude to all the staff who I have spoken to, not just my mother! I have spoken to electricians, to the painter, odd job man who have all passed some greetings or we have chatted. I recognise who they are they recognise me (or so I believe, they still talk).
I thank staff for their care and support treated with dignity and their kindness and warmth to my mother and how very nice they are all to me.
Many thanks to all.

prepared food is excellent, including homemade cakes. Recently Mum had her 100th birthday, the manager and staff arranged a wonderful afternoon tea for us. The room was decorated with banners and balloons and chef baked a delicious cake. Everyone at Treelands go that extra mile in every aspect of caring for their residents. When visiting the staff are very warm and welcoming. It feels as if a weight had been lifted knowing Mum is so happy and well cared for by Treelands.

kind gesture. It would have comforted Nanny in her final days.
Thank you.