Treelands Home Ltd

Five Mile Hill, Tedburn St Mary, Exeter EX6 6AQ
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9.6 24 Reviews
  • Treelands Home Ltd, Exeter
Treelands Home Ltd is a family-run accommodation that has been set up to provide clients with a comfortable retirement, during which they feel respected and have any care needs accounted for.

Alongside personalised care packages, residents have an active lifestyle supported, enjoy a menu of home-cooked food and a wide range of in-house entertainments.

The focus is on a hotel-style environments, making the most of homely comforts and a peaceful location.
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Care Provided by Treelands Home Ltd

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1500
  • Self-Funded Residential Dementia Care: £1200 – £1600
  • RESPITE Self-Funded Residential Care: £1400 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1600

Fees vary depending on which room is available, our comfort rooms are entry price and are modest in proportions. Up to our Executive large double rooms, some with full en-suites, conservatories and private access to the grounds. Please enquire for further details.

These prices are only a guideline, please contact Treelands Home Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Treelands Home Ltd

Person in charge

  • Kelly Jordan Boone (Director)

Local Authority / Social Services

Admission Criteria

  • 1 Months Trial
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (4)

Parking

  • Car park on site

Treelands Home Ltd Reviews (24)

9.6

Treelands Home Ltd has a Review Score of 9.6 (9.621) out of 10, based on 19 reviews in the last 2 years.
Over all time Treelands Home Ltd has 24 reviews.

Overall Experience
  • 19
  • 4
  • 0
  • 1
  • 0
Date Published
  • 24
  • 4
  • 16
  • 19
  • 5
Reviewer Connection to Treelands Home Ltd
  • 10
  • 7
  • 4
  • 1
  • 1
  • 1
Total of 24, showing 21-24
Review from P R (Son of Resident) published on 18 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Treelands two years ago after increasing falls and frailty. We had been concerned about not being able to be close to her. However, our concerns were unfounded as it became clear she was in a most excellent care setting with extremely professional and caring staff. My wife and I
are both nurses, looked for person-centred care planning in the approach to her care and found it to be most kind and effective. When Covid came, they handled everything with efficient communication and with reassurance. Her days were varied and attention was given to her hygiene and activities. She became a great grandmother and the staff made sure she understood that she had a great-grandson and put her photos beside her, reaffirming this on a daily basis. As her life changed, the home were in constant touch in liaison with the medical practice to plan and accommodate end-of-life care and reduce the need for stressful visits to hospital. We can't thank them enough for their kindness.
Reply from Kelly Boone, Finance Director at Treelands Home Ltd

Thank you so much for your heartfelt review. It was a privilege to care for your mother during her time with us. Very best wishes, Kelly.

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Review from Susan M (Daughter of Resident) published on 19 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent almost 5 years at Treelands, the care she received was exceptional. She had dementia so she was not always easy but everyone at Treelands treated her with respect and were very caring, that is everyone from the owner, the Manager and all the team of careers. I chose well when Mum went
to Treelands, she got the best treatment and she loved it there and loved all the staff too. It is a difficult decision when the time comes for a parent to move into care but I made the best choice when I chose Treelands and I would always recommend them most highly.
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Review from Peter A (Son of Resident) published on 10 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent her final eighteen months or so at Treelands, having been in another home before. I just wish we had found Treelands earlier.
I have ticked the excellent boxes in all the options because that is how it is. Everyone, including the owners, is involved with the home and treat their residents
with care, love and dignity. We were confident our mother was receiving the best attention.
Well done to all at Treelands!
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Review from P P (Son of Resident) published on 31 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An absolutely first class establishment that shows great care for residents and provides for all their needs. The management and staff are excellent and make sure that their residents enjoy a happy and stress-free environment.
Reply from Kelly Jordan Boone, Director at Treelands Home Ltd

How lovely reading this. Thank you so much for taking the time to send in a review.

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  • Treated with Dignity
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Current Review Score: 9.6 (9.621)

Overview of Review Score

The Review Score of 9.6 (9.621) out of 10 for Treelands Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.621 for Treelands Home Ltd is calculated as follows: ( (168 Excellents x 5) + (40 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) + (3 Very Poors x 1) ) ÷ 227 Ratings = 4.621
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Treelands Home Ltd is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Apr 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Kelly

Kelly Jordan Boone

Job Title: Finance Director Joined: 1992

Thank you for taking the time to read my bio. My parents Ives and Tony Jordan built Treelands in 1990, along with my sister Jordanna this was our family home before we opened as a care home in 1992. This coincided with me leaving school, so I worked as Care assistant here from age 16 while taking my A levels at Exeter College. I then completed my NVQ level 2 in Direct care before moving away London to attend the London College of Fashion. In 1997 I moved back home to Exeter with my boyfriend Patrick and became Assistant Manager at Treelands. Moving to present day I'm now the Finance Director and my husband is the business support manager, we have three children together.

Jordanna

Jordanna Harding

Job Title: Operations Director Joined: 1996

I have been involved with Treelands since my teenage years, after growing up in the family business. I know every inch of Treelands, and you can often find me here. These days, I am the Operations Director, but you can still occasionally find me working the floor with our team. I have a grown-up daughter and two granddaughters who visit Treelands frequently. We are still the same family-run business we have always been, just bigger!

Tony and Ives

Tony and Ives Jordan

Job Title: Directors Joined: 1992

We are Ives and Tony Jordan. Back in 1989, we built Treelands as our private home, and in 1992, we opened it as a residential care home for the elderly. Our children grew up and lived with our first residents here; we really were an extended family. Tony is a builder by trade, and Treelands has been extended many times over the 33 years as we expanded our business. In 2022, we opened Treelands Atrium in the grounds of the main house. We jokingly call Tony's lockdown project! At heart, we are still very proud to be the same family-run business we were and always hope to be.

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