
They take the time to engage with everyone personallyS M(Daughter of Resident/Service User)

Communication with families is also excellentS M(Daughter of Resident/Service User)

An absolutely first class establishment that shows great care for residentsP P(Son of Resident/Service User)

They take the time to engage with everyone personallyS M(Daughter of Resident/Service User)

Communication with families is also excellentS M(Daughter of Resident/Service User)

An absolutely first class establishment that shows great care for residentsP P(Son of Resident/Service User)

Treelands Home Ltd is a family owned accommodation that has been set up to provide clients with a comfortable retirement, during which they feel respected and have any care needs accounted for.
Alongside personalised care packages, residents have an active lifestyle supported, enjoy a menu of fresh home cooked food and a wide range of in-house entertainments and local day trips.
The focus is on a hotel-style environments, making the most of homely comforts and a peaceful, rural location.
Care Provided by Treelands
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees vary depending on which room is available, our comfort rooms are entry price and are modest in proportions. Up to our Executive large double rooms, some with full en-suites, conservatories and private access to the grounds. Please enquire for further details.
The price(s) shown are provided by the care home. Contact Treelands for full pricing details and T&Cs.
Contact Treelands to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Treelands Home Ltd
- Private Owned
Person in charge
- Kelly Jordan Boone (Nominated Individual)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (52)
- Couples/Companion Rooms (4)
Visiting
- Open all hours for receiving visitors
Parking
- Car park on site
Treelands Reviews (30)
Treelands has a Review Score of 9.6 (9.639) out of 10, based on 22 reviews in the last 2 years.
Over all time Treelands has 30 reviews.
This was my first experience of a care home and after all the horror stories you read about, I was pleasantly surprised at the care I received.
Thank you for your kind words, I am glad we have been able to relieve some of the concerns you had from the media and look forward to seeing you in the future if you ever need our services again.
The home is extremely busy and busy sometimes more than other times but it follows. Occasionally you think an extra member of staff is needed but when there are ambulances, paramedics on site exits cleared and dealing with residents doctors paramedics for example, it's busy to be expected! Great organisation and well handled.
I am made to feel welcome on every single visit. I now know staff by face and by name and they remember me (a good thing I hope).
Staff are very kind to me and, I note, to Mother.
I know there is care and attention to Mother, Mother knows but I can see as Mother can't express or explain, but she reacts and there is warmness on everyone's parts!
The home is clean and tidy. I can tell food goes down well. Mother likes the food. I have been allowed to stay during meal times and offered drinks etc. In this area, as other areas, it is not too much trouble to staff. I thank staff for their consideration over food and drink!
I have spoken to the kitchen manager/chefs, they are friendly staff and they answer all of my questions. Food is presentable and smells nice. Residents eat well and there are suitable choices. My questions are on Mother's choices of food and if she eats. This is all answered for me.
Mother's personal care is answered if mother needs clothing and recently new slippers. I am informed. I like to know! I want to know so again I am grateful for the time taken.
I am regularly kept up to date on all necessary happenings regarding my mother. I am the first point of contact next of kin. I live in another county and have an hours journey there and another hour return home. The staff are aware of my travelling arrangement's. I receive emails, phone calls informing me of all upcoming vaccinations. hospital appointments, illness, if doctors are called etc. All in line with home regulations. If calls are missed then staff call again and update with emails. I have never not known any of these details I have mentioned. I am always kept well informed and for this alone I am very grateful to all staff.
The hairdresser call and foot doctor comes regularly. This works very well and I can see and tell these appointments are carried out any payment is quick and easy. I speak to these businesses and I am able to assess their reactions to having seen and carried out appointments in the home and it all feels good and sounds great after these appointments.
I like reading the notice board which is interesting and informative. As a family we have been invited to various events run at the home. This is extremely nice! Well catered for.
The home keep a petty cash file which I have noted is kept up to date, have been shown and is documented. If the petty cash tin goes low, then I am allowed to top up. It is a great scheme and well organised.
Lastly, I have to mention my deepest gratitude to all the staff who I have spoken to, not just my mother! I have spoken to electricians, to the painter, odd job man who have all passed some greetings or we have chatted. I recognise who they are they recognise me (or so I believe, they still talk).
I thank staff for their care and support treated with dignity and their kindness and warmth to my mother and how very nice they are all to me.
Many thanks to all.
Thank you so much for your kind words and I will pass this on to my team, As you may be aware we are currently updating the decor in the home and look forward to you seeing improvements on your next visit.
Thank you very much for looking after Mum from late April to the end of June 2023. Both my brother and I found Treelands to be a very pleasant environment for Mum's last few weeks before she sadly passed away.
Thank you so much for taking the time to leave such a lovely review, it was a privilege to care for your mum. I have passed your kind words on to our team, it really does mean a lot.
I don't have the words to express how grateful myself and the family are to the Treelands family. Since Mum arrived at Treelands she has been supported and cared for with great kindness. There are activities during the week and a particular favourite of Mum's being the fish and chip supper! The freshly prepared food is excellent, including homemade cakes. Recently Mum had her 100th birthday, the manager and staff arranged a wonderful afternoon tea for us. The room was decorated with banners and balloons and chef baked a delicious cake. Everyone at Treelands go that extra mile in every aspect of caring for their residents. When visiting the staff are very warm and welcoming. It feels as if a weight had been lifted knowing Mum is so happy and well cared for by Treelands.
I know the manager has thanked you personally for taking the time to leave such a kind and thoughtful review. I'm sure it will help other families looking for care for their loved ones in the future. Thank you so much.
Staff friendly and helpful.
Very clean.
Lovely quiet, serene surroundings.
Food could be a bit more varied: this is my father's only complaint.
An induction letter with advice on name tagging laundry items and policies on tablet storage would be useful
Dear Julie, thank you so much for taking the time to leave a review. Our menu is about to change from Autumn to Winter so hopefully your Dad will enjoy that change, as you know we have a four week rolling menu that changes seasonally and we will always do whatever it takes to keep our residents...
She received so much love and care from the staff and it was comforting.
A special thank you to Loveth who sang to my nan in her final days, it was emotional but something we will never forget. A really kind gesture. It would have comforted Nanny in her final days.
Thank you.
It was a pleasure to look after your nan, she was a very special lady and is sorely missed at Treelands.
Sending our deepest sympathies and love to you and your family.
I have passed your lovely message on to my team. Take care.
Sharon.
My mother moved into Treelands two years ago after increasing falls and frailty. We had been concerned about not being able to be close to her. However, our concerns were unfounded as it became clear she was in a most excellent care setting with extremely professional and caring staff. My wife and I are both nurses, looked for person-centred care planning in the approach to her care and found it to be most kind and effective. When Covid came, they handled everything with efficient communication and with reassurance. Her days were varied and attention was given to her hygiene and activities. She became a great grandmother and the staff made sure she understood that she had a great-grandson and put her photos beside her, reaffirming this on a daily basis. As her life changed, the home were in constant touch in liaison with the medical practice to plan and accommodate end-of-life care and reduce the need for stressful visits to hospital. We can't thank them enough for their kindness.
Thank you so much for your heartfelt review. It was a privilege to care for your mother during her time with us. Very best wishes, Kelly.
My mother spent almost 5 years at Treelands, the care she received was exceptional. She had dementia so she was not always easy but everyone at Treelands treated her with respect and were very caring, that is everyone from the owner, the Manager and all the team of careers. I chose well when Mum went to Treelands, she got the best treatment and she loved it there and loved all the staff too. It is a difficult decision when the time comes for a parent to move into care but I made the best choice when I chose Treelands and I would always recommend them most highly.
I have ticked the excellent boxes in all the options because that is how it is. Everyone, including the owners, is involved with the home and treat their residents with care, love and dignity. We were confident our mother was receiving the best attention.
Well done to all at Treelands!
An absolutely first class establishment that shows great care for residents and provides for all their needs. The management and staff are excellent and make sure that their residents enjoy a happy and stress-free environment.
How lovely reading this. Thank you so much for taking the time to send in a review.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 April 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Treelands.
There are no upcoming events for Treelands.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Treelands.
Accreditations
There are no accreditations posted yet for Treelands.
Meet the Team (5)

Thank you for taking the time to read my bio. My parents, Ives and Tony Jordan, built Treelands in 1990, along with my sister Jordanna. This was our family home before we opened as a care home in 1992. This coincided with me leaving school, so I worked as a care assistant here from age 16 while taking my A levels at Exeter College. I then completed my NVQ level 2 in Direct care before moving away from London to attend the London College of Fashion. In 1997, I moved back home to Exeter with my boyfriend Patrick and became Assistant Manager at Treelands. Moving to the present day, I'm now the Nominated Individual and Finance Director, and my husband is the business support manager; we have three children together.

I have been involved with Treelands since my teenage years, after growing up in the family business. I know every inch of Treelands, and you can often find me here. These days, I am the Operations Director, but you can still occasionally find me working the floor with our team. I have a grown-up daughter and two granddaughters who visit Treelands frequently. We are still the same family-run business we have always been, just bigger!

We are Ives and Tony Jordan. Back in 1989, we built Treelands as our private home, and in 1992, we opened it as a residential care home for the elderly. Our children grew up and lived with our first residents here; we really were an extended family. Tony is a builder by trade, and Treelands has been extended many times over the 33 years as we expanded our business. In 2022, we opened Treelands Atrium in the grounds of the main house. We jokingly call Tony's lockdown project! At heart, we are still very proud to be the same family-run business we were and always hope to be.

I have worked in the social care industry since I was 15, when my Aunt brought a care home in Dartmouth. Since then, I have worked my way up from a care assistant and in most areas of care, including mental health, military and learning disability. I was previously a registered manager and have worked with homes that have struggled as a crisis manager, which has given me a good insight into some of the problems the industry faces. I made a decision a couple of years ago to come out of senior management for more time with my four children and grandchildren, and am at Treelands as the Human Resource manager, supporting the management team and staff to give the best experience for your loved ones. I look forward to meeting you.

I have worked in care for 20+ years, starting at the age of 13 when I cared for my Dad after he had an accident that left him tetraplegic and reliant on carers, myself and my Mum. That experience shaped my lifelong passion for supporting others. I went on to spend over a decade in domiciliary care whilst still looking after my Dad as well. I then had my children and took some time out to raise them. Three years ago, I returned to the care sector as a senior having gained my level 3 diploma in care.
I was thrilled to be offered the role of Care Lead here at Treelands. I’ve now started working towards my Level 5 Diploma with plans to progress to Level 7 in the future.
Please feel free to contact me at any time- I’m more than happy to be a point of call for you and your loved one. I look forward to getting to know each of you and continuing to make Treelands a warm, safe and supportive home for everyone.
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