Treelands Home Ltd

Five Mile Hill, Tedburn St Mary, Exeter EX6 6AQ
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9.6 22 Reviews
  • Treelands Home Ltd, Exeter
Treelands Home Ltd is a family-run accommodation that has been set up to provide clients with a comfortable retirement, during which they feel respected and have any care needs accounted for.

Alongside personalised care packages, residents have an active lifestyle supported, enjoy a menu of home-cooked food and a wide range of in-house entertainments.

The focus is on a hotel-style environments, making the most of homely comforts and a peaceful location.

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Care Provided by Treelands Home Ltd

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Owner
  • Treelands Home Ltd
  • Person in charge
  • Sharon Richards (Home Manager)
  • Admission Criteria
    • 1 Months Trial
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Treelands Home Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,100
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,100
  • (these prices are only a guideline, please contact Treelands Home Ltd to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car park on site


Treelands Home Ltd Reviews (22)

Total of 22, showing 21-22
9.6

Treelands Home Ltd has a Review Score of 9.6 (9.579) out of 10, based on 18 reviews in the last 2 years. Over all time Treelands Home Ltd has 22 reviews.

Overall Experience

  • 17
  • 4
  • 0
  • 1
  • 0

Date Published

22
14
15
18
4

Review from Peter A (Son of Resident) published on 10 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent her final eighteen months or so at Treelands, having been in another home before. I just wish we had found Treelands earlier.
I have ticked the excellent boxes in all the options because that is how it is. Everyone, including the owners, is involved with the home and treat their residents
with care, love and dignity. We were confident our mother was receiving the best attention.
Well done to all at Treelands!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P P (Son of Resident) published on 31 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An absolutely first class establishment that shows great care for residents and provides for all their needs. The management and staff are excellent and make sure that their residents enjoy a happy and stress-free environment.

Reply from Kelly Jordan Boone, Director at Treelands Home Ltd

How lovely reading this. Thank you so much for taking the time to send in a review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.579)

Overview of Review Score

The Review Score of 9.6 (9.579) out of 10 for Treelands Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.579 for Treelands Home Ltd is calculated as follows: ( (151 Excellents x 5) + (44 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) + (3 Very Poors x 1) ) ÷ 214 Ratings = 4.579

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Treelands Home Ltd is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Kelly

Kelly Jordan Boone

Job Title: Finance Director

Joined: 1992

Thank you for taking the time to read my bio. My parents Ives and Tony Jordan built Treelands in 1990, along with my sister Jordanna this was our family home before we opened as a care home in 1992. This coincided with me leaving school, so I worked as Care assistant here from age 16 while taking my A levels at Exeter College. I then completed my NVQ level 2 in Direct care before moving away London to attend the London College of Fashion. In 1997 I moved back home to Exeter with my boyfriend Patrick and became Assistant Manager at Treelands. Moving to present day I'm now the Finance Director and my husband is the business support manager, we have three children together.