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Treelands

Five Mile Hill, Tedburn St Mary, Exeter, Devon EX6 6AQ
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They take the time to engage with everyone personallyS M(Daughter of Resident/Service User)
Treelands, Exeter
Communication with families is also excellentS M(Daughter of Resident/Service User)
Treelands, Exeter
An absolutely first class establishment that shows great care for residentsP P(Son of Resident/Service User)
Treelands, Exeter

Treelands Home Ltd is a family owned accommodation that has been set up to provide clients with a comfortable retirement, during which they feel respected and have any care needs accounted for.

Alongside personalised care packages, residents have an active lifestyle supported, enjoy a menu of fresh home cooked food and a wide range of in-house entertainments and local day trips.

The focus is on a hotel-style environments, making the most of homely comforts and a peaceful, rural location.

Care Provided by Treelands

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,400 - £1,800£1,500 - £1,800
Residential Dementia Care£1,400 - £1,800£1,500 - £1,800

Fees vary depending on which room is available, our comfort rooms are entry price and are modest in proportions. Up to our Executive large double rooms, some with full en-suites, conservatories and private access to the grounds. Please enquire for further details.

Contact Treelands to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Treelands Home Ltd
  • Private Owned

Person in charge

  • Kelly Jordan Boone (Nominated Individual)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (4)

Visiting

  • Open all hours for receiving visitors

Parking

  • Car park on site

Treelands Reviews (30)

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9.6

Treelands has a Review Score of 9.6 (9.639) out of 10, based on 22 reviews in the last 2 years. Over all time Treelands has 30 reviews.

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Review from S R (Respite Resident) published on 30 December 2024 Submitted via Postal Card
Overall Experience

This was my first experience of a care home and after all the horror stories you read about, I was pleasantly surprised at the care I received.

Reply from Sharon Richards, Registered Manager at Treelands

Thank you for your kind words, I am glad we have been able to relieve some of the concerns you had from the media and look forward to seeing you in the future if you ever need our services again.

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Review from Susan S (Daughter of Resident) published on 23 December 2024 Submitted via Postal Card
Overall Experience
My mother has been living at Treelands for 2 and a half years and on the whole is settled, despite her personal reasons of living in the home. Unfortunately her own personal pain threshold has been a concern and the home have dealt with the right, quick methods of help. The front door is always shut and I am greeted and door opened! Book for signing in for visitors is always ready to sign for in and out. The home is clean, but in areas shows wear and tear and looks old but it is busy used and a lot of coming and going, so is to be expected.
The home is extremely busy and busy sometimes more than other times but it follows. Occasionally you think an extra member of staff is needed but when there are ambulances, paramedics on site exits cleared and dealing with residents doctors paramedics for example, it's busy to be expected! Great organisation and well handled.
I am made to feel welcome on every single visit. I now know staff by face and by name and they remember me (a good thing I hope).
Staff are very kind to me and, I note, to Mother.
I know there is care and attention to Mother, Mother knows but I can see as Mother can't express or explain, but she reacts and there is warmness on everyone's parts!
The home is clean and tidy. I can tell food goes down well. Mother likes the food. I have been allowed to stay during meal times and offered drinks etc. In this area, as other areas, it is not too much trouble to staff. I thank staff for their consideration over food and drink!
I have spoken to the kitchen manager/chefs, they are friendly staff and they answer all of my questions. Food is presentable and smells nice. Residents eat well and there are suitable choices. My questions are on Mother's choices of food and if she eats. This is all answered for me.
Mother's personal care is answered if mother needs clothing and recently new slippers. I am informed. I like to know! I want to know so again I am grateful for the time taken.
I am regularly kept up to date on all necessary happenings regarding my mother. I am the first point of contact next of kin. I live in another county and have an hours journey there and another hour return home. The staff are aware of my travelling arrangement's. I receive emails, phone calls informing me of all upcoming vaccinations. hospital appointments, illness, if doctors are called etc. All in line with home regulations. If calls are missed then staff call again and update with emails. I have never not known any of these details I have mentioned. I am always kept well informed and for this alone I am very grateful to all staff.
The hairdresser call and foot doctor comes regularly. This works very well and I can see and tell these appointments are carried out any payment is quick and easy. I speak to these businesses and I am able to assess their reactions to having seen and carried out appointments in the home and it all feels good and sounds great after these appointments.
I like reading the notice board which is interesting and informative. As a family we have been invited to various events run at the home. This is extremely nice! Well catered for.
The home keep a petty cash file which I have noted is kept up to date, have been shown and is documented. If the petty cash tin goes low, then I am allowed to top up. It is a great scheme and well organised.
Lastly, I have to mention my deepest gratitude to all the staff who I have spoken to, not just my mother! I have spoken to electricians, to the painter, odd job man who have all passed some greetings or we have chatted. I recognise who they are they recognise me (or so I believe, they still talk).
I thank staff for their care and support treated with dignity and their kindness and warmth to my mother and how very nice they are all to me.

Many thanks to all.

Reply from Sharon Richards, Registered Manager at Treelands

Thank you so much for your kind words and I will pass this on to my team, As you may be aware we are currently updating the decor in the home and look forward to you seeing improvements on your next visit.

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Review from G B (Son of Resident) published on 11 July 2024 Submitted via Website
Overall Experience

Thank you very much for looking after Mum from late April to the end of June 2023. Both my brother and I found Treelands to be a very pleasant environment for Mum's last few weeks before she sadly passed away.

Reply from Sharon Richards, Registered Manager at Treelands

Thank you so much for taking the time to leave such a lovely review, it was a privilege to care for your mum. I have passed your kind words on to our team, it really does mean a lot.

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Review from J M (Daughter of Resident) published on 18 March 2024 Submitted via Website
Overall Experience

I don't have the words to express how grateful myself and the family are to the Treelands family. Since Mum arrived at Treelands she has been supported and cared for with great kindness. There are activities during the week and a particular favourite of Mum's being the fish and chip supper! The freshly prepared food is excellent, including homemade cakes. Recently Mum had her 100th birthday, the manager and staff arranged a wonderful afternoon tea for us. The room was decorated with banners and balloons and chef baked a delicious cake. Everyone at Treelands go that extra mile in every aspect of caring for their residents. When visiting the staff are very warm and welcoming. It feels as if a weight had been lifted knowing Mum is so happy and well cared for by Treelands.

Reply from Kelly Boone, Finance Director at Treelands

I know the manager has thanked you personally for taking the time to leave such a kind and thoughtful review. I'm sure it will help other families looking for care for their loved ones in the future. Thank you so much.

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Review from Julie C (Daughter of Resident) published on 14 November 2023 Submitted via Website
Overall Experience
Generally very positive.
Staff friendly and helpful.
Very clean.
Lovely quiet, serene surroundings.
Food could be a bit more varied: this is my father's only complaint.

An induction letter with advice on name tagging laundry items and policies on tablet storage would be useful

Reply from Kelly Boone, Finance Director at Treelands

Dear Julie, thank you so much for taking the time to leave a review. Our menu is about to change from Autumn to Winter so hopefully your Dad will enjoy that change, as you know we have a four week rolling menu that changes seasonally and we will always do whatever it takes to keep our residents...  

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Review from Lucy B (Granddaughter of Resident) published on 6 October 2023 Submitted via Website
Overall Experience
Thank you for giving my nan the best end-of-life care, allowing her to pass with love and dignity.
She received so much love and care from the staff and it was comforting.
A special thank you to Loveth who sang to my nan in her final days, it was emotional but something we will never forget. A really kind gesture. It would have comforted Nanny in her final days.

Thank you.

Reply from Sharon Richards, Registered Manager at Treelands
Thank you for taking the time to submit your review, you know I’ve already replied to you personally.
It was a pleasure to look after your nan, she was a very special lady and is sorely missed at Treelands.
Sending our deepest sympathies and love to you and your family.
I have passed your lovely message on to my team. Take care.

Sharon.

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Review from P R (Son of Resident) published on 18 July 2022 Submitted via Website
Overall Experience

My mother moved into Treelands two years ago after increasing falls and frailty. We had been concerned about not being able to be close to her. However, our concerns were unfounded as it became clear she was in a most excellent care setting with extremely professional and caring staff. My wife and I are both nurses, looked for person-centred care planning in the approach to her care and found it to be most kind and effective. When Covid came, they handled everything with efficient communication and with reassurance. Her days were varied and attention was given to her hygiene and activities. She became a great grandmother and the staff made sure she understood that she had a great-grandson and put her photos beside her, reaffirming this on a daily basis. As her life changed, the home were in constant touch in liaison with the medical practice to plan and accommodate end-of-life care and reduce the need for stressful visits to hospital. We can't thank them enough for their kindness.

Reply from Kelly Boone, Finance Director at Treelands

Thank you so much for your heartfelt review. It was a privilege to care for your mother during her time with us. Very best wishes, Kelly.

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Review from Susan M (Daughter of Resident) published on 19 August 2019 Submitted via Website
Overall Experience

My mother spent almost 5 years at Treelands, the care she received was exceptional. She had dementia so she was not always easy but everyone at Treelands treated her with respect and were very caring, that is everyone from the owner, the Manager and all the team of careers. I chose well when Mum went to Treelands, she got the best treatment and she loved it there and loved all the staff too. It is a difficult decision when the time comes for a parent to move into care but I made the best choice when I chose Treelands and I would always recommend them most highly.

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Review from Peter A (Son of Resident) published on 10 July 2019 Submitted via Website
Overall Experience
My mother spent her final eighteen months or so at Treelands, having been in another home before. I just wish we had found Treelands earlier.
I have ticked the excellent boxes in all the options because that is how it is. Everyone, including the owners, is involved with the home and treat their residents with care, love and dignity. We were confident our mother was receiving the best attention.

Well done to all at Treelands!

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Review from P P (Son of Resident) published on 31 July 2017 Submitted via Postal Card
Overall Experience

An absolutely first class establishment that shows great care for residents and provides for all their needs. The management and staff are excellent and make sure that their residents enjoy a happy and stress-free environment.

Reply from Kelly Jordan Boone, Director at Treelands

How lovely reading this. Thank you so much for taking the time to send in a review.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 April 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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Meet the Team (5)

Kelly Jordan Boone
Kelly Jordan BooneJob Title:Nominated Individual & Finance DirectorJoined: 1992

Thank you for taking the time to read my bio. My parents, Ives and Tony Jordan, built Treelands in 1990, along with my sister Jordanna. This was our family home before we opened as a care home in 1992. This coincided with me leaving school, so I worked as a care assistant here from age 16 while taking my A levels at Exeter College. I then completed my NVQ level 2 in Direct care before moving away from London to attend the London College of Fashion. In 1997, I moved back home to Exeter with my boyfriend Patrick and became Assistant Manager at Treelands. Moving to the present day, I'm now the Nominated Individual and Finance Director, and my husband is the business support manager; we have three children together.

Jordanna Harding
Jordanna HardingJob Title:Operations DirectorJoined: 1996

I have been involved with Treelands since my teenage years, after growing up in the family business. I know every inch of Treelands, and you can often find me here. These days, I am the Operations Director, but you can still occasionally find me working the floor with our team. I have a grown-up daughter and two granddaughters who visit Treelands frequently. We are still the same family-run business we have always been, just bigger!

Tony and Ives Jordan
Tony and Ives JordanJob Title:DirectorsJoined: 1992

We are Ives and Tony Jordan. Back in 1989, we built Treelands as our private home, and in 1992, we opened it as a residential care home for the elderly. Our children grew up and lived with our first residents here; we really were an extended family. Tony is a builder by trade, and Treelands has been extended many times over the 33 years as we expanded our business. In 2022, we opened Treelands Atrium in the grounds of the main house. We jokingly call Tony's lockdown project! At heart, we are still very proud to be the same family-run business we were and always hope to be.

Nikki Madge
Nikki MadgeJob Title:Human Resources ManagerJoined: 2023

I have worked in the social care industry since I was 15, when my Aunt brought a care home in Dartmouth. Since then, I have worked my way up from a care assistant and in most areas of care, including mental health, military and learning disability. I was previously a registered manager and have worked with homes that have struggled as a crisis manager, which has given me a good insight into some of the problems the industry faces. I made a decision a couple of years ago to come out of senior management for more time with my four children and grandchildren, and am at Treelands as the Human Resource manager, supporting the management team and staff to give the best experience for your loved ones. I look forward to meeting you.

Terri Klippel
Terri KlippelJob Title:Care LeadJoined: 2025
My name is Terri, and I am delighted to introduce myself as the new Care Lead here at Treelands.

I have worked in care for 20+ years, starting at the age of 13 when I cared for my Dad after he had an accident that left him tetraplegic and reliant on carers, myself and my Mum. That experience shaped my lifelong passion for supporting others. I went on to spend over a decade in domiciliary care whilst still looking after my Dad as well. I then had my children and took some time out to raise them. Three years ago, I returned to the care sector as a senior having gained my level 3 diploma in care.

I was thrilled to be offered the role of Care Lead here at Treelands. I’ve now started working towards my Level 5 Diploma with plans to progress to Level 7 in the future.

Please feel free to contact me at any time- I’m more than happy to be a point of call for you and your loved one. I look forward to getting to know each of you and continuing to make Treelands a warm, safe and supportive home for everyone.

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