Ashleigh Manor Care Home

Overall very good; some staff need reminding/retraining? All staff are very approachable, but most weekends feel like a ghost ship ie: no one around!

Mum loved the food and the hygiene standards were very good.

The management are making strides alongside the dedicated care staff to give their residents the best quality care they can. I loved that the staff do not wear uniforms. I witnessed on all my visits staff spending extra one to one time with the residents. I was very touched to see one member of staff proudly showing a resident photos of their child, this made that persons day. The food was of good quality and plentiful. The environment was clean and well maintained, the are currently in the process of refurbishing some areas of the home. We as a family were kept informed of all changes in my nans condition. The clinical staff picked up in a deterioration and acted promptly. The management made themselves available to us

Staff were very helpful and understanding of our family member situation, looked and cared for her really well. We were made to feel very welcome when visiting. There were some great activities while our mother was there, which helped with her mobility issues. Care staff were very supportive and looked after her well.

Absolute dump, the room was full of mismatched furniture with missing knobs, the rest of the home was very scruffy, lots of dirty plates and bowls left in his room. My brother was totally miserable there, there seemed to be no interaction between staff and residents, he got pneumonia whilst in there and ended up back in hospital and has since been moved to another home where he is happy and interacting with other residents.

After a short spell in hospital my mother's partner was admitted to the Ashleigh Manor Care Home. He spent over 12 months in the care of the home. He received very good care and compassion in his gradual decline. The staff were always available for help or a comforting word. We would like to extend our thanks for the care and compassion shown by the staff in his final days.

I would have no hesitation in recommending Ashleigh Manor as a safe, secure and welcoming home for your loved one.

I can't thank them enough for the care they provided Dad, and I would highly recommend this facility.

I would recommend Ashleigh Manor to anyone looking for a good residential home for a loved one. Although it may not be the most high-spec and modern setting, the home is clean and spacious and all the staff are warm and welcoming which, at times when someone may feel frightened and confused, is most important. Thank you!

They arranged a lovely visit from Pilgrim Pete for my dad who has dementia and he absolutely loved it. The staff always call if there are any issues. Thank you for taking care of dad.

My Auntie was taken to Ashley Manor from the hospital with a fractured wrist. She was given an upstairs room with a single bed, the only alarm for help was a black plastic mat on the floor which she needed to get herself up from the bed with nothing to use, bearing in mind she had a fractured wrist, then put her foot on the mat, which I thought was shocking. The toilet cubicle was so small, it was very difficult to help her if needed. I wasn't very happy with the home from day one for several reasons, after a few weeks she had a fall, which I wasn't surprised about. She was taken to hospital where she sadly passed away that night, I would never let anyone I know go there, terrible place!

I am very thankful for the hard work and compassion put in by the team at Ashleigh Manor. My nan had a recent stay for 3 weeks after a fall and surgery. Nan is a very anxious person who needs reassurance and a lot of attention. She is normally independent so this was hard for her to rely solely on others. Ashleigh Manor went above and beyond to help and support through some dark times. The manager was very supportive of the staff and even stayed to help Nan out overnight. My grandad visited daily and they offered to feed him and were always very kind and helpful. I would recommend to anyone who asks. Being a nurse you do get people asking about places we'd recommend. They deserve medals as I know first hand how my nan is and I struggle at times to look after her. Thank you so much from the bottom of my heart. Couldn't have wished for a better place for nan to stay.

My mother went to Ashleigh Manor Care Home from the hospital. She was only there for five days and had three falls, even though the home said she had carers with her. The care home said they could cater for my mother's needs when in fact they could not. They managed to paint my mother's nails but failed to look after her. My mother is now in hospital very poorly and has a broken wrist and two broken ribs. If anyone is thinking of putting a relative into Ashleigh Manor Care Home I urge you to think twice.

Dad lived very happily for another 2-years in their care. He passed away last month at the age of 96. The end of life care he received was second to none. As a family, my sisters will always be grateful to Ashleigh Manor for treating mum and dad as their family. For also supporting us throughout mum and dad's time with them. Thank you, from the bottom of our hearts.

Mum, aged 95, passed away peacefully at Ashleigh Manor, after being a resident for over 6 years. At all times she was treated with kindness and respect. We, the family, therefore have no hesitation in recommending this care home.

My father sadly passed away on the 8th December 2019, he had been a resident at Ashleigh Manor since March 2013. I found his care excellent and he was looked after extremely well, with food available as required during the day and night. I also feel that the assistance given to me has been excellent, particularly during the last few weeks of my father's life, which were very stressful. I therefore have loads of praise for the staff at this care home.

My brother has been a resident at Ashleigh Manor Care Home for the last fourteen months, because of his dementia and health problems he can at times be very difficult and vocal. I have been present at such a time and I am totally impressed with how the staff take control and quickly calm him down, so dedicated in their profession, cannot fault them in any area whatsoever, excellent.

My mum has been staying at Ashleigh Manor for 10 years now. She first stayed at Ashleigh Manor in March 2010 for respite following a stroke which left her with dementia. Mum would stay there for daycare and frequently stayed there for overnight stays to extended stays (2-3 weeks) whilst we were away. In all that time, I have never had any worries or concerns. I have nothing but praise and respect for the management and staff there. My mum has many friends at Ashleigh Manor and loves the staff. For me as a son, it is very reassuring knowing my mum is happy, content and most importantly safe. I have never had any concerns with mum's treatment, never had any reason to complain, mum has been always treated with the utmost respect and dignity. In August 2019 I had a heartbreaking decision to make and that was to put mum into fulltime care but knowing how well mum is looked after and treated at Ashleigh Manor did make the decision easier. I have complete faith in Ashleigh Manor.

Based on my own experience, I am more than happy to recommend Ashleigh Manor.

In the last 6 months, the standard has dropped dramatically. There is neer the required amount of staff which we are told is 4 of 5. My mother is in the '2s' area, she is completely dependant on full care and has to be turned every 2 hrs. The food has been good up until a few weeks ago when 'salt regs' state that additional gravy is not to be added. My mother needs extra moisture or else she chokes. Last Monday mums lunch could not be eaten, it was swimming in water and slop. Residents that are on a soft diet are served food from the previous day which is liquidised, frozen and microwaved. The shortage of staff is making it difficult to ascertain a standard of care. I feel sorry for the staff who are very caring and hardworking. Managers don't stay so there is no continuity.