Ashleigh Manor Care Home

1 & 3 Vicarage Road, Plymouth PL7 4JU

Ashleigh Manor Care Centre is a well regarded residential and nursing care home for adults over the age of 55 years who live with a range of long term conditions, and specialising in forward-thinking dementia care.

Ashleigh Manor offers a quality service, combined with a positive approach towards individuality and personal choice to ensure all residents feel at home and respected.

The house has a homely feel, en-suite bedrooms, library, sensory room, lounges, conservatory, communal dining and garden, while an activities co-ordinator ensures that residents have plenty to enjoy and take part in.

Owner: Ashleigh Manor Residential Care Home

Person in charge: Sarah Gonsti (Manager)

Local Authority / Social Services: Plymouth City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 65 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment & Deafness • Huntington's Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Private & Local Authority. Ages 55+.

Single Rooms: 65

Shared Rooms: 0

Rooms with ensuite WC: 58

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Day opportunities available for OAP including those suffering with dementia, the day includes drinks, snacks, lunch and dinner. This can also include a bath or shower. The service is available from 930 - 1700 daily booked in advance at a cost of £48 per day.

Parking:

On site parking is available for the Manor and the Lodge.

Latest Care Quality Commission* Report on Ashleigh Manor Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview of Review Score

The Review Score of 8.7 out of 10 for Ashleigh Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Ashleigh Manor Care Home in Google's Search Results – more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.253 for Ashleigh Manor Care Home is calculated as follows: ( (43 Excellents x 5) + (26 Goods x 4) + (7 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 83 Ratings = 4.253

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews; 3.00 points for the first Positive Review, and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.

    The 4.462 Points relating to the number of positive Reviews for Ashleigh Manor Care Home is based on 6 positive Reviews in the last 24 months and is calculated as follows:

    1. 3.00 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13 positive Reviews (65 registered maximum number of service users ÷ 5). 6 Reviews ÷ 13 Target = 0.462

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.7 Ashleigh Manor Care Home has a Review Score of 8.7 (8.715) out of 10 and an Average Rating of 4.3 out of 5 from 7 Reviews over all time

Average Ratings

  • Excellent
    3
  • Good
    3
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ashleigh Manor Care Home?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Ashleigh Manor Care Home

  • Daughter of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Resident / Service User
    1
  • Son of Resident/Service User
    1
  • more

My wife attends the care home for daycare and respite breaks.
Respite can be 6/8 times annually.
This has been our pattern for the last 2 years.
I am delighted with the service offered and find the home/staff extremely caring and supportive.
Based on my own experience, I am more than happy to recommend Ashleigh Manor.

How likely would you be to recommend Ashleigh Manor Care Home? Extremely Likely

Overall Standard

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Average Rating:   4.4 out of 5

In the last 6 months, the standard has dropped dramatically. There is neer the required amount of staff which we are told is 4 of 5. My mother is in the '2s' area, she is completely dependant on full care and has to be turned every 2 hrs. The food has been good up until a few weeks ago when 'salt regs' state that additional gravy is not to be added. My mother needs extra moisture or else she chokes. Last Monday mums lunch could not be eaten, it was swimming in water and slop. Residents that are on a soft diet are served food from the previous day which is liquidised, frozen and microwaved. The shortage of staff is making it difficult to ascertain a standard of care. I feel sorry for the staff who are very caring and hardworking. Managers don't stay so there is no continuity.

How likely would you be to recommend Ashleigh Manor Care Home? Unlikely

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Average Rating:   2.4 out of 5

All staff are very careful and understanding. I was very happy with the care given to my mother-in-law. Mum was very happy when we came to collect her, with no problems at all. She was well fed, clean and was reluctant to leave. I would use Ashleigh Manor again if respite was needed. I have used Ashleigh Manor on a few occasions over the years, with other family members and would highly recommend.

How likely would you be to recommend Ashleigh Manor Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

The staff and food were excellent. Nothing you wanted or needed was too much trouble for the staff. I will definitely be using the facilities again.

How likely would you be to recommend Ashleigh Manor Care Home? Extremely Likely

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Average Rating:   5 out of 5

I cannot praise the staff at Ashleigh Manor enough. Professional, articulate, kind and caring twenty-four hours a day, seven days a week. Nothing is too much of a problem. The manageress and her staff are a shining example of what care really means. Thank you from the bottom of our hearts for looking after Mum.

How likely would you be to recommend Ashleigh Manor Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Becka Lawley, Provider at Ashleigh Manor Care Home responded to this review on 22 Nov 2017:

Thank you, Gary.

My husband has been in respite care for a month at Ashley Manor and he and I have found the staff friendly, helpful and professional. He says the food is excellent.

How likely would you be to recommend Ashleigh Manor Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My father became a resident at Ashleigh Manor Care Home in late July 2017. He has been treated with kindness and dignity although it's not like being in his own home it is as close as it can be. Dad was very anxious on arrival but seems to have settled in very well.

How likely would you be to recommend Ashleigh Manor Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

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Bed Vacancies

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Staff Profiles

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Awards / Recognitions

November 2014

February 2014

Dementia Quality Mark

Recipient: Ashleigh Manor Care Home

Date: Thursday 20 Feb 2014

more details

Job Vacancies