The Manor House

My mum is currently staying in The Manor after a fall at her home and a short stay in hospital. They are taking very good care of her, she is very happy as are we her extended family. The staff are very attentive and helpful especially Billie and Tara.

Very welcoming from all the staff, any queries were dealt with accordingly may be not on the same day but was dealt with. We asked questions and they answered accordingly and seeing the manager/deputy they were always ready to listen and help if they could

My Mum had a fall in 2022 at home and unfortunately never has been able to walk since. After various care homes and then moving to the Manor House in January 2026 she is now settled. The staff are helpful and friendly.and always make you feel weloome. Mum enjoys the variety of meals and there is plenty of activities to join in with and a lovely garden too.

My wife has been a resident of Manor House for just over a year prior to the date of this review. It was a difficult decision to make but the management and staff made sure that my wife settled in and supported both of us during the transition. I belive my wife now sees the staff and residents as her 'family'. She has built a close relationship with the staff and particularly those many staff members who were there when my wife first arrived. A recently appointed staff member is responsible for arranging activities for the residents. These activities are imaginative and stimulate both physical and mental capacity. The management team are committed to providing good quality care and create a positive environment for residents and family. Over the year, the Home has received significant investment in the building, equipment and grounds. I am happy that my wife is receiving the support and care that she needs as a resident of the Manor House Care Home.

Following a hospital admission after a fall and temporary delirium resulting from a combination of dehydration, infection and antibiotics as well as physical frailty, my mum was temporarily placed in this care home to convalesce. The staff have been friendly and professional throughout and have looked after my mum very well. She herself has told me that they are very good. Out of the categories below 5 out of 5 in all except two which I rated 4 out of 5. Personal dignity because my mum felt slightly uncomfortable when she was washed or dressed by male members of staff though I told her this sort of thing is common in care settings. Happens in hospital all the time. And safety and security because there was a minor issue with the door to her room which was nevertheless quickly resolved.

I wish there were more staff sometimes ut know that running a care home and recruitment can be quite difficult.

In the time mum spent at Manor House she was treated with kindness and respect by all staff and management. Nothing was too much trouble even though mum was a nightwalker. All staff were willing and able to respond to any questions asked. We were always updated/inform on mum situation and wellbeing. Many thanks to all staff for the care, love and support.

While mum was at Manor House she was always treated with care kindness and respect, by all the staff and management. Nothing was too much trouble for them, they would always contact us with any problems or anything they thought we should know, and were always there to update us on mums situations and wellbeing. We would like to think all the staff and management at Manor House for the care, love and support they gave mum and us while she was with them. Many thanks to you all.

My dad left hospital in a terrible state. He was anxious, unhappy and distressed. Within 24 hours the change in him has been amazing. Since being admitted to The Manor House he is much happier, says the food is great (he is quite fussy), he has slept and the staff are absolutely lovely and nothing is too much trouble for them. I was so worried about leaving him there but I needn't have worried. The relief I feel knowing he is in safe hands and is being treated so well is very reassuring.

Excellent care - team very gentle and kind. Management very supportive, great communication with family. Special mention to three staff members in particular who go above and beyond to make sure my mum is comfortable and receives the relevant treatment she requires even when under pressure.

The Manor House has been an absolute joy to find. The staff are amazing and could not be more helpful. It has made life so much more comfortable for my mum and given myself and whole family some peace of mind. Residents are treated as individuals and respected and given the time and space that they need. Wonderful. Thank you!

I was extremely happy with the effort and hard work, all staff at The Manor House helped to make Mum's 90th birthday a day to remember with dancing, singing, a wonderful musician, beautiful cake, lunch and buffet. Thanks to the chef. Staff and residents joined in to make it a wonderful day for Mum, her family and residents. Thank you for all your hard work, it was very much appreciated. Team leader came in on day off to celebrate Mum's birthday, thanks to all staff for a wonderful day.

I have resided in The Manor House for just over two years. The staff are all knowledgable to my needs and most have good humour. My food is to a good standard and kept to routine. If I wanted to go up to the lounge I could join in but choose not to.

I feel staff are very caring and my husband is safe.

The staff are lovely with him and he is encouraged to keep himself and his room looking tiptop. The facilities are just what my father needs and the activities are perfect with dancing and singing at the top of his list. I know now that I can relax; he is in safe, caring hands.

Manor House Care Home has been very helpful to my grandad since arriving. His overall health and mood has improved. His room could be more updated and a bigger one would be preffered but it's clean and acceptable. Food is great. Grandad has settled well here. Staff are very nice and helpful. The receptionist and manager are great and approachable.

The experience is good and overall good and staff efficient.

As care homes go, The Manor House is one of the better ones. With all places like this, a little refurbishment is needed. The people that work there are very kind and trustworthy.

My mother went to his care home in a situation of crisis. She had fairly advanced dementia and is in a wheelchair. I would not have chosen the home as it is a converted building and not really suitable. As I am not her POA, I cannot change the situation. I also live 4-5 hours drive away and can only visit every 4-6 weeks. It is difficult for me to provide a fair assessment. I can say my mother always seems content and well cared for and the staff always caring and welcoming. Like many care homes, the manager has changed frequently in the last couple of years. The stresses of coping with Covid which the staff managed well.

The staff were excellent with my sister-in-law and she settled in well after her stay in hospital. She enjoyed her meals and they catered for her diet. Staff were always friendly to her visitors.