The Manor House is a residential home for older people based in a characterful period residence in Plymouth, Devon.
The laid back and homely accommodation provides quality care in a leafy, suburban area of town. There is also a large conservatory area for residents to enjoy all year round.
Dignity and respect for all residents are of paramount importance to staff, who try and to help those in their care remain as independent as possible.
Highly trained and motivated staff are on hand 24-hours a day to provide the high-quality care required by the home's residents.
The Manor House is owned by South West Care Homes.
Group: South West Care Homes Ltd
Person in charge: Jane Lord (Manager)
Local Authority / Social Services: Plymouth City Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 30 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's • Challenging Behaviour • Epilepsy • Hearing Impairment & Deafness • Multiple Sclerosis • Parkinson's Disease • Stroke • Visual Impairment
Admission Information: Ages 60+.
Single Rooms: 28
Shared Rooms: 1
Rooms with ensuite WC: 17
Weekly Charges Guide: Personal Care Single from £550 (These prices are only a guideline, please contact The Manor House to find out the exact price for your requirements.)
Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on The Manor House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.8 (maximum of 10) for The Manor House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for The Manor House in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.583 for The Manor House is calculated as follows: ( (7 Excellents x 5) + (5 Goods x 4) ) ÷ 12 Ratings = 4.583
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.167 Points relating to the number of positive Reviews for The Manor House is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 1 Reviews ÷ 6 Target = 0.167
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Manor House has a Review Score of 7.8 (7.750) from 1 Reviews
Review submitted from a Postal Card by Caroline J (Daughter of Resident) on Tuesday 9 January 2018. Relates to January 2018.
Mum came to 'Manor House' in 2012 from a residential home where she'd been since 2009 where the lack of food and care nearly killed her - literally. Initially, I very wary about the home and its staff at that time, I made it my business to get to know the staff and the manager for those precise reasons. I can honestly say that I think Manor House is a lovely home for mum to be in. The manager and staff are all very approachable and any sort of problem, you can talk to them. There is not one member of staff who would lie about anything. The residents as far as the manager is concerned, are her family and their welfare, care and protection, is of paramount importance.
Before each resident comes to Manor House she goes to see them personally to assess their needs but also to make sure they will fit in with the residents she already has. There is entertainment every week there are trips out in the summer and residents are allowed to walk around the home if they want to or sit in the lounge/stay in their room as they please. For the residents, the way the manager looks at it is that Manor House is their home. It is clean, has decent furniture and beds are purchased according to the resident's needs. Food looks and tastes good and any dietary needs are catered for.
How likely would you be to recommend The Manor House? Extremely Likely
Overall Standard
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Treated with Dignity
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Value for Money
October 2016
May 2016
Recipient: The Manor House
Date: Saturday 14 May 2016
There are currently no Care Home Idol entrants who have performed at The Manor House