The Manor House

135 Looseleigh Lane, Derriford, Plymouth PL6 5JE
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9.5 23 Reviews
  • The Manor House, Plymouth
The Manor House is a residential home for older people based in a characterful period residence in Plymouth, Devon.

The laid back and homely accommodation provides quality care in a leafy, suburban area of town. There is also a large conservatory area for residents to enjoy all year round.

Dignity and respect for all residents are of paramount importance to staff, who try and to help those in their care remain as independent as possible.

Highly trained and motivated staff are on hand 24-hours a day to provide the high-quality care required by the home's residents.

The Manor House is owned by South West Care Homes.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1200
  • Self-Funded Residential Dementia Care: £1100 – £1200
  • RESPITE Self-Funded Residential Care: £1000 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1200

These prices are only a guideline, please contact The Manor House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Zoey Boakes (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (28)
  • Couples/Companion Rooms (1)

Visiting

  • Visitors welcome anytime.

Parking

  • Small carpark on site.

The Manor House Reviews (23)

9.5

The Manor House has a Review Score of 9.5 (9.500) out of 10, based on 11 reviews in the last 2 years.
Over all time The Manor House has 23 reviews.

Overall Experience
  • 12
  • 11
  • 0
  • 0
  • 0
Date Published
  • 23
  • 2
  • 5
  • 11
  • 12
Reviewer Connection to The Manor House
  • 14
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 23, showing 21-23
Review from J T (Wife of Resident) published on 20 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was admitted to The Manor House in 2018. He was transferred from hosptial and I was told he was unlikely to walk again after breaking his leg and afterwards, having a massive heart attack. He has since been doing physio and is improving his mobility to walk with an aid and partly wheelchair,
this has happened due to the hard work of all the carers.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lorraine G (Daughter of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In June 2017, my mum's safety was at risk as she began wandering and leaving the premises of the nursing home she was in so it was time to move her. Manor House was the third home I visited and I knew as soon as I was greeted by a member of staff that this was the home for mum. I was made to feel very
welcome and this has continued to this day.
Manor House may look a little tired in places but I believe the care is outstanding and mum is no longer the anxious lady that she was. All residents can wander freely within the home and enter the garden which is safe and secure. Hand on heart I can honestly say that the staff all speak with kindness, compassion and respect to all residents and I would like to say thank you for making mum and myself feel very lucky under the circumstances.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Caroline J (Daughter of Resident) published on 23 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came to 'Manor House' in 2012 from a residential home where she'd been since 2009 where the lack of food and care nearly killed her - literally. Initially, I very wary about the home and its staff at that time, I made it my business to get to know the staff and the manager for those precise reasons.
I can honestly say that I think Manor House is a lovely home for mum to be in. The manager and staff are all very approachable and any sort of problem, you can talk to them. There is not one member of staff who would lie about anything. The residents as far as the manager is concerned, are her family and their welfare, care and protection, is of paramount importance.


Before each resident comes to Manor House she goes to see them personally to assess their needs but also to make sure they will fit in with the residents she already has. There is entertainment every week there are trips out in the summer and residents are allowed to walk around the home if they want to or sit in the lounge/stay in their room as they please. For the residents, the way the manager looks at it is that Manor House is their home. It is clean, has decent furniture and beds are purchased according to the resident's needs. Food looks and tastes good and any dietary needs are catered for.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for The Manor House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.500 for The Manor House is calculated as follows: ( (78 Excellents x 5) + (40 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 130 Ratings = 4.5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Manor House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Nov 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (2)

Rebecca

Rebecca Walklin

Job Title: Manager

Hi, I am the Manager here at The Manor House

Sandra

Sandra Lomas

Job Title: Deputy Manager Joined: 2021

Hello, I'm the deputy manager at Manor House.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Manor House to verify any information. View our terms and conditions. The Manor House has an Enhanced Service - more info.