Care Homes Owned by South West Care Homes Ltd

Overall myself and my sister are delighted with our choice for dad.

We visited the home prior to Keith becoming a resident, we were so impressed with Claire and the rest of the team, how friendly & professional they all are. The food looks amazing and Keith likes the pudding. The staff are accommodating his needs and you can see how well they interact with him. They also keep us so well informed with regards to how Keith is. Keith is taking part in the activities and really enjoyed the quiz

It was a hard decision to put mum in a care home and im really pleased mum ended up in this care home and will without hesitation recommend to anyone

I am so grateful to Nelly and her team and would recommend Ashfield wholeheartedly.

The care at the Firs is excellent, and my mother has everything she needs. I feel totally confident leaving her there. The home is let down ONLY by the standard of food, which, while obviously adequate for sustenance, is fairly poor. Vegetables are often overcooked, the food is fairly repetitive.I understand that it is necessarily institutional, but I honestly think there is room for improvement within budget. I believe that possibly some training for the chefs could improve things. This has been an issue that I have regularly raised, but things haven't improved greatly. However, I want to stress, that this is the ONLY fault I find. The staff are wonderful and nothing is too much trouble, no matter what my mother's problem may be.

Following a hospital admission after a fall and temporary delirium resulting from a combination of dehydration, infection and antibiotics as well as physical frailty, my mum was temporarily placed in this care home to convalesce. The staff have been friendly and professional throughout and have looked after my mum very well. She herself has told me that they are very good. Out of the categories below 5 out of 5 in all except two which I rated 4 out of 5. Personal dignity because my mum felt slightly uncomfortable when she was washed or dressed by male members of staff though I told her this sort of thing is common in care settings. Happens in hospital all the time. And safety and security because there was a minor issue with the door to her room which was nevertheless quickly resolved.

The care staff that I have met were kind and helpful but there are not enough. Residents sometimes have to wait for a very long time for anyone to answer their bell. I appreciate carers can be tied up with a resident who is unable to do anything for themselves but my friend is paying for a service she is not getting.

We truly appreciate the time, care, and effort that all the staff put into looking after our mum. It means a lot to our family.

The Firs provides a caring and very pleasant environment. I feel that I am well informed about my relatives health and wellbeing, including any changes. It is good to be reassured that the right choice was made when reaching the difficult decision that a care home was necessary.

All the rooms are clean and comfortable.

My 92-year-old mother recently moved into Ashley House after many years of living independently with carers visiting three times a day. For a long time, she preferred spending most of her days alone but as everyday activities became more difficult, it was no longer safe for her to live alone.

I have been so relieved and pleased by how well she has settled in. Clare and all the staff have been incredibly caring, patient, and supportive, working hard to help her adjust. Most amazingly, they have encouraged her to join in social activities, something I never thought possible. Clare has even sent me videos, and it is wonderful to see my mother smiling, participating, and far more physically and mentally active than she has been for years.

I feel completely confident that everyone caring for my mother is giving her the very best quality of life and helping her enjoy her time in comfort, dignity, and happiness.

My mother has been a resident since October 2025. Staff are very caring and attentive. The management staff are very approachable and have been knowledgeable regarding my mothers medical and personal needs. Food appears to be very good, my mother particularly enjoys the puddings. There also appears to be a programme of entertainment designed to stimulate mental wellbeing. All in all we are very happy with the care provided for my mother.

Mum who unable to care for her/self. Is being cared for by. The Firs. When ever I visit Mum. She always clean. and she never looks stressed. The staff are always happy to answer any questions I have. and always busy helping People like my Mum with their needs. The Home Always presentable and clean. Thank you for your care for Mum.

The staff are absolutely amazing, nothing is ever too much trouble. We, as a family, feel so very lucky for our mum to be a resident and she feels she is part of a 'family'. Our mum has just been in hospital and the staff were all so concerned about her and kept in constant contact with us every day, they are just amazing. I cannot praise them all enough.

Completely satisfied with service and care being given to my mother.

My Aunt's end of life care at Lavender Court has been of a very high standard. The staff have been very attentive and nothing was too much trouble. Regular checks on her well being were done for the whole of her residency. Questions arising from myself and her niece were answered promptly and fully so that we were always aware of her condition especially towards the end of her life. My Aunt was a particularly demanding person but that did not seem to phase the staff and they were always respectful and understanding. One hears of horror stories in the press about some care homes treatment of their charges but in the case of Lavender Court, they are at the opposite end of the scale. I would whole heartedly recommend Lavender Court to anyone.

My dad stayed at Michaelstowe Care Home for six weeks after leaving hospital, before he was well enough to return home. During that time he received excellent care. The staff showed great attention to detail and were always accommodating, caring, and supportive. They kept us well informed and communication was excellent throughout his stay, which gave our family real peace of mind. We are very grateful for the kindness and professionalism shown to my dad and would highly recommend Michaelstowe to others in a similar situation.

Staff are great..food is brilliant. Care for my father is very good and a nice friendly atmosphere. Nothing is too much trouble for the staff.the closed in garden/patio will be nice for the spring and summer months.my dad has been in here only 2 weeks but we can see an improvement in his state of mind and he seems really happy with the place

From all of my experience and time spent at Ashfield, I can see that they provide a caring and inclusive environment for all residents.

Staff provided very caring and considerate support for our aunt at the end of her life. She had been in the home for less than a year but staff had clearly got to know her well and treated her very much as an individual. They were respectful of her dignity at all times.