Care Homes Owned by South West Care Homes Ltd

Hi Grace. Thankyou so much for your lovely review. We are so happy that your grandad has settled in so well. The team will be thrilled with this amazing feedback.

Thankyou for your kind review. I will pass this on the team.

Thank you for your lovely kind words, we love having her as part of the Firs family and we are so pleased she is back with us. You know you are welcome any time.

Thank you for the nice words of feedback. I will ensure they are shared with the team. Unfortunately, we are unable to do anything about the size of the carpark due to our location in the town and the buildings and roads around us.

Thank you so much for your kind words and thoughtful feedback. It was our privilege to welcome your aunt to Ashfield on the 1st of July, and we're truly pleased to hear that her arrival felt warm and supportive. Our team is dedicated to providing the highest standard of care with compassion and respect, especially for individuals as cherished and vulnerable as your aunt. Knowing that she felt safe and comfortable and that your family appreciates the care she has received means a lot to us.

Many thanks for the lovely review, we really appreciate your feedback. We enjoy your visits very much.

Thank you so much for your kind and thoughtful review. We're truly grateful that you took the time to share your experience. It was a privilege to care for your mum during such a difficult time, and we're pleased to know that you felt welcomed and supported by our team. We always aim to approach each resident's needs with compassion, dignity, and professionalism, and your words mean a great deal to all of us. Although we understand the distance made it difficult for your mum to stay longer, we're so glad we were able to support her and your family while she was with us. Wishing you and your mum all the very best.

Thankyou so much for your positive feedback. It was a honour to support you all through such a difficult time. I will will pass your review onto our team.

Thank you for your lovely words of feedback. I will ensure they are shared with the team, especially the staff on shift you refer to.

Thankyou for your lovely feedback , we are proud of our team here at Cambrian Lodge and they continue to work hard to provide a caring environment for all our residents and family.

Thank you so much for the kind words of feedback. Dad is a joy to support and always has the staff smiling. We are very lucky to have such a great team of staff, along with the amazing team of external professionals who support the home. I will ensure your feedback is shared with the team.

Thank you so much for your lovely review, its very much appreciated and I will ensure to pass on your thanks to all the staff.

Thank you so much for the lovely feedback. The team always try their best to extend the care to the family in the difficult times. I'm glad the family felt as comfortable as possible during the last few days, so that the most could be made of the short time you had left. I will ensure the feedback is shared with the team.

Wow!! Thank you so much for such a lovely review, your mum was a wonderful lady and we loved having her as part of our Ashley House family. I will ensure that I pass this on to all of the team.