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Care Home Owned by South West Care Homes Ltd in Somerset

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by South West Care Homes Ltd in Somerset

Only the locations & reviews in Somerset for South West Care Homes Ltd are showing below.

View the details of all 10 locations (with 314 reviews) owned by South West Care Homes Ltd

South West Care Homes Ltd Locations in Somerset (1)

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1 Care Home owned by South West Care Homes Ltd in Somerset
Ashley House

The Avenue, Langport TA10 9SA 

9.8 53 reviews
"Very attentive staff. Excellent and varied activities, twice every day. My aunt is very happy there and we'll cared for. Any problems and…"   Read all 53 reviews
Location Type Care Home

Ashley House Care Home is situated in the small town of Langport, a civil parish of Somerset. The attractive home dates back to Victorian times and is at the end of a quiet, beautiful tree-lined avenue. The skilled and dedicated care team provide… Read more about Ashley House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 25 Rooms from £1,000 / week

South West Care Homes Ltd Reviews in Somerset (53)

9.6

South West Care Homes Ltd has a Group Review Score of 9.6 (9.637) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to South West Care Homes Ltd must have a Review Score.

Overall Experience
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Date Published
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Reviewer Connection to South West Care Homes Ltd
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Review of

Ashley House

from Gerry M (Nephew of Resident) published on 13 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very attentive staff. Excellent and varied activities, twice every day. My aunt is very happy there and we'll cared for. Any problems and the staff keep the rest of the family informed. Excellent room and good views.
Reply from Rob Davin, Operations Manager at Ashley House

Thank you for your kind words. The team at Ashley House maintain the highest of standards along with fantastic activities.

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Review of

Ashley House

from Faith V (Wife of Resident) published on 19 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ashley House accommodated my husband for 2 weeks' Respite Care. His room was large,overlooking the garden and always clean. The staff at all levels always consider the needs of the residents and the lounge, Conservatory and corridors are kept clean and tidy. Various activities are organised on a
daily basis and residents are encouraged to take part. Wherever you are in the Care Home there is always some kind of music which is greatly enjoyed by residents and visitors alike.
I cannot thank the staff enough for this respite care which has enabled me to recharge my batteries and look forward to having my husband home again.
Reply from Clare Burns, Manager at Ashley House

Thank you so much for your lovely review, its very much appreciated and I will ensure to pass on your thanks to all the staff.

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Review of

Ashley House

from Roger T (Son of Resident) published on 29 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident for about 18 months, a respite user several times previously and said many times that she was very comfortable and happy during her residence. I was very impressed with clean, tidy, bright, peaceful and welcoming atmosphere at Ashley House and mum's room was very pleasant, well
laid out and relaxing with good quality furniture. I found the staff extremely helpful, always very willing to assist me with telephone and video calls to mum and to inform me about mum's health. I was particularly impressed with how the staff ensured they knew mum, understood her needs and behaviour and intergrated her into the "family" of staff and other residents. Also impressive was the frequent entertainment and stimulation provided to the residents. I believe mum was very well looked after and she never indicated to me, despite my many queries to her about her accommodation, care and meals, that she had any negative view at all. I have the highest repect for Ashley House and Staff.
Reply from Clare Burns, Manager at Ashley House

Wow!! Thank you so much for such a lovely review, your mum was a wonderful lady and we loved having her as part of our Ashley House family. I will ensure that I pass this on to all of the team.

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Review of

Ashley House

from Nicholas S (Son of Resident) published on 7 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mother has been at the home for over 2 years after leaving a previous care home.
The home has various private rooms which are roomy and clean, my mums room also has a toilet room, not quite on suite, but in an another room.
The home has two main seating areas for the residents, one of which goes
out into the garden, I'm not sure how often this is used, but it is for the various activities, that the home puts on, of which they do send videos of, which is a nice touch, the staff are always friendly and I usually get a cup of coffee, which they offer, which makes you feel welcome. The Manager also schedules coffee mornings, which I have yet to go to, but all these things add up to help with interaction with the relatives.
Reply from Clare Burns, Manager at Ashley House

Thank you for leaving a review, we really appreciate you taking the time to do this. I am glad to hear that when you visit you're made to feel welcome.

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Review of

Ashley House

from Deborah P (Daughter of Resident) published on 14 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What impresses me most, is that Ashley House feels like a real home and has a lovely dining room, living room and a large conservatory where most activities take place. Staff and the Manager are all friendly and very helpful and keep me informed of dad's care.
Dad has been very happy and enjoys the
company of other residents and staff. Activities are really outstanding and he enjoys a varied programme of events, he particularly enjoys the music and the entertainers who come to the home and perform. It's lovely to hear him singing songs and there is a display of photos on the walls, so we can see what happy times he has had.
His most important activity is food and coffee and I am happy to say that the food is extremely good and he is supplied with endless coffee and biscuits.
A big thank you to the Manager and staff for taking good care of dad and I appreciate all you do,
Reply from Clare Burns, Manager at Ashley House

Wow! Thank you so much for such a lovely review, I am so pleased to hear that you are happy with the care that we provide for your dad. I will ensure that this gets passed onto all the staff.

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Review of

Ashley House

from Sara W (Niece of Resident) published on 3 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt is happy and well looked after at Ashley House. She likes her room and always says the food is great. The staff all seem helpful and friendly. I have watched my Aunt taking part in activities and enjoying them.
Reply from Clare Burns, Manager at Ashley House

Thank you so much for taking the time to leave a review for us here at Ashley House, it is lovely to hear that you and your aunt are happy with the care received, that your aunt enjoys the food and our activities. I will pass this onto the team.

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Review of

Ashley House

from Ellie P (Daughter of Resident) published on 20 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ashley House is brilliant. All the staff are lovely and cannot do enough for the residents.
Mum had had a few falls and needed more permanent care, her motivation was low and her mood was lower, she kept saying she wanted to die. She went into Ashley House and has completely changed, she is now very
happy, enjoying all the crafts and activities and looking forward to doing things. She loves the singalongs and the animal visits and always has something new to tell me when I go in.
I cannot thank the manager and her staff enough for the transformation in her.
Reply from Clare Burns, Manager at Ashley House

Wow! Thank you so much for this lovely feedback, I will make sure that I share this with the staff.

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Review of

Ashley House

from Sue C (Daughter of Resident) published on 5 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum went to stay in Ashely House for 2 weeks of respite in August. She settled in so well and enjoys the company and activities. The staff are all so lovely and nothing is too much trouble. When we visit we are made to feel very welcome and feel part of the family there. Mum is a very good cook and
really appreciates the excellent food served at Ashley House. I know she is happy, safe and secure there.
Reply from Clare Burns, Manager at Ashley House

Thank you for taking the time to leave a review for us here at Ashley House, it is so lovely to hear that your mum is happy living here. I will ensure that I pass this feedback to all of the staff.

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Review of

Ashley House

from Tara C (Granddaughter of Resident) published on 6 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My first impressions of Ashley House were very good. It felt homely, clean and the staff were all very welcoming and friendly. My grandmother was offered a beautiful room overlooking the fields. My grandmother was very happy living at Ashley House. She made friends and thoroughly enjoyed all of the
activities provided. Her favourite activities were the regular visits from the singers and karaoke. The staff were always welcoming when I visited. They were all so friendly and I could see how much they genuinely cared for my grandmother and the other residents. It truly felt like a home not just a care setting. My grandmother's cultural needs were always met, ensuring she had regular visits from the priest. I was always kept well informed if my Nan became unwell or needed anything. On the week that my grandmother passed away the staff were so supportive and compassionate. I will never forget the kindness they showed me and the dignity, care and respect they showed my grandmother.
Reply from Clare Burns, Manager at Ashley House

Thank you so much for taking the time to leave a review for us, I am so happy to read that you were happy with the care that we provided. Your grandmother was a very special lady who will be greatly missed by us all.

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Review of

Ashley House

from Brenda B (Friend of Resident) published on 24 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely friendly staff.
My friend is very happy there.
Made very welcome when you visit.
Reply from Clare Burns, Manager at Ashley House

Thank you for taking the time to leave a review for us here at Ashley House, we really appreciate your feedback and I am happy to hear that you always feel welcome.

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Review of

Ashley House

from K C (Son of Resident) published on 18 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is very fortunate, and I'm very relieved, that she's in a place that cares for her and looks after her so well.
At Ashley House the staff know the residents and give them the care required. They are trained, and have a natural talent above most people, in handling the situations and behaviours
found in a care home. They also go about their very challenging work with a friendly, positive attitude.
The staff are attentive, but the manager stands out as very proactive. She 'leads from the front' and has levels of energy and enthusiasm that are impressive. She is 'on the case' and works well with her team leaders. She is also very approachable, helpful and willing to listen to ideas and observations.
At Ashley House the individual does matter. My mother is a vegetarian and they cater for her. Her room is kept clean, as are the communal areas such as the conservatory where the various events take place.
My mother is in a good place and cared for by good people.
Reply from Clare Burns, Manager at Ashley House

Wow! Thank you for this lovely feedback, I very much appreciate you taking the time to complete a review and it is lovely to hear that you are so happy with the care that your mother receives. I will ensure that I share with the team.

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Review of

Ashley House

from M P (Daughter of Resident) published on 14 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are friendly, caring and always happy to help. My father receives great care and attention. There is lots going on to entertain and enrich their lives. I am always informed of any issues. I am content that my dad is happy, safe, looked after and his needs are met at Ashley House.
Reply from Clare Burns, Manager at Ashley House

Thank you so much for leaving your review for us here at Ashley House, we really appreciate your feedback. It's lovely to hear that you are more than happy with the care that your dad receives.

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Review of

Ashley House

from S A (Daughter-in-law of Resident) published on 2 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly, happy staff who engage well with my father-in-law. He is always smiling and in communal areas when I've been to see him, rather than isolated in his room, which he was at the previous home.
He has put on weight due to eating well, and he says the food is delicious.
The manager is very approachable,
and everyone working there seems to care, which is the most important thing.
His hair might not always be immaculate, but he is so happy and calls it home, which means so much to us.
Reply from Clare Burns, Manager at Ashley House

Thank you for taking the time to leave a review for us here at Ashley House, it means so much to us to know that your father-in-law and yourselves are very happy with the care he receives. It is lovely to hear that he calls and thinks of this as his home.

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Review of

Ashley House

from Terry C (Husband of Resident) published on 2 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found that all the staff have, over the past year or so, to be caring and accommodating towards my wife who is a resident with dementia. They have alway been very polite and welcoming when myself or other family members have arrived to visit.
I would have no hesitation in recommending Ashley
Care Home to others.
Reply from Clare Burns, Manager at Ashley House

Thank you for taking the time to leave a review for us here at Ashley House, it is lovely to hear that you are more than happy with the care your wife receives and that you would recommend to others. It means a lot to us all.

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Review of

Ashley House

from Kat L (Daughter of Resident) published on 21 February 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Ashley House has offered a very caring stay for Mum who has been there for the past 5 weeks. All of the staff are wonderful and genuinely care. They know her at a very individual level, have a great sense of humour and are always gentle, positive and attentive to her. The other residents are happy and
engaged in activities and each other. The food is very good and she enjoys the meals and snacks. I am very happy about the care that Mum receives and we feel very welcome when we visit.
Reply from Clare Burns, Manager at Ashley House

Thank you for taking the time to leave a review for Ashley House, it is lovely to hear that you are happy with the individual care your mum receives and that you have always felt welcome when you have visited.

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Review of

Ashley House

from A C (Daughter of Resident) published on 9 February 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care my mum receives is brilliant. If there are any issues they will contact us and let us know exactly what's going on. Nothing is too much trouble. Birthdays and Christmas are hard times of the year but the staff at Ashley House makes these easier.
Reply from Clare Burns, Manager at Ashley House

Thank you for taking the time to leave a review for Ashley House, it is lovely to hear that you are very happy with the care that your mum receives.

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Review of

Ashley House

from Deb C (Daughter of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Ashley House for five months now, she has dementia and falls very frequently. Most of the staff I have found to be so caring and thoughtful, going above and beyond, even comforting us! They treat Mum as a normal adult and see past the person dementia has made her. They have patience
with her and pass the time away with a smile and a chat. We all wish Mum wouldn’t fall, staff included, but it cannot be helped it is dementia and I would never question the staff’s care. If I have raised an issue it has always been rectified promptly. Today was Mum's 89th birthday and she was thoroughly spoilt by all. Thank you for looking after her when we can’t be there. She is one special lady.
Reply from Clare Burns, Manager at Ashley House

Thank you for taking the time to leave a review, I am so pleased to hear that you and your family are happy with the care that your mum receives here at Ashley House.

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Review of

Ashley House

from David A (Son of Resident) published on 4 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff are very friendly and helpful. The care home always looks clean. Would recommend. Mum's room always looks clean and has no horrible smells, which is great. Staff are very accommodating whenever we ring up. Nothing seems to be too much trouble.
Reply from Clare Burns, Manager at Ashley House

Thank you for taking the time to leave a review for us at Ashley House; we are so pleased to hear that you are happy with the care that your mum receives.

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Review of

Ashley House

from Sally S (Daughter of Resident) published on 20 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother joined Ashley House in July and there has been a great improvement in her mood since being there. She settled in quickly which was a relief as it took her a few months to do so at the previous home (which closed).
There always seems to be something going on to entertain and stimulate the
residents which is so important for them.
Reply from Richard White, Managing Director at Ashley House

Thank you for your lovely comment, I'm really pleased Mum settled in well. It's good to hear that the activities are well-received and appropriate for the residents.

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Review of

Ashley House

from Sue P (Power of Attorney of Resident) published on 18 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Ashley House very much offers a home-from-home environment. My friend who has Alzheimer's has been a resident for 6 months prior to which she had spent 2 months in hospital and arrived in poor condition. Due to the care and attention from all of the wonderful staff, she looks much healthier and has
settled into her new home well. I feel reassured and comfortable that she is safe and content. It's lovely to see that there has been the appointment of an activities coordinator who is very energetic and creative in providing all sorts of activities and entertainment. If I had one small criticism, it would be that my friend is occasionally wearing someone else's clothes and frequently there are someone else's clothes in her wardrobe, but I understand this may be difficult to control.
Reply from Clare Burns, Manager at Ashley House

Thank you for your review, I really appreciate you taking time to give us your feedback. We are always looking at ways we can improve. Kind Regards Clare Burns - Registered Manager.

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Awards / Recognitions (0)

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