Care Home Owned by South West Care Homes Ltd in Somerset

daily basis and residents are encouraged to take part. Wherever you are in the Care Home there is always some kind of music which is greatly enjoyed by residents and visitors alike.
I cannot thank the staff enough for this respite care which has enabled me to recharge my batteries and look forward to having my husband home again.

laid out and relaxing with good quality furniture. I found the staff extremely helpful, always very willing to assist me with telephone and video calls to mum and to inform me about mum's health. I was particularly impressed with how the staff ensured they knew mum, understood her needs and behaviour and intergrated her into the "family" of staff and other residents. Also impressive was the frequent entertainment and stimulation provided to the residents. I believe mum was very well looked after and she never indicated to me, despite my many queries to her about her accommodation, care and meals, that she had any negative view at all. I have the highest repect for Ashley House and Staff.

out into the garden, I'm not sure how often this is used, but it is for the various activities, that the home puts on, of which they do send videos of, which is a nice touch, the staff are always friendly and I usually get a cup of coffee, which they offer, which makes you feel welcome. The Manager also schedules coffee mornings, which I have yet to go to, but all these things add up to help with interaction with the relatives.

company of other residents and staff. Activities are really outstanding and he enjoys a varied programme of events, he particularly enjoys the music and the entertainers who come to the home and perform. It's lovely to hear him singing songs and there is a display of photos on the walls, so we can see what happy times he has had.
His most important activity is food and coffee and I am happy to say that the food is extremely good and he is supplied with endless coffee and biscuits.
A big thank you to the Manager and staff for taking good care of dad and I appreciate all you do,

happy, enjoying all the crafts and activities and looking forward to doing things. She loves the singalongs and the animal visits and always has something new to tell me when I go in.
I cannot thank the manager and her staff enough for the transformation in her.

really appreciates the excellent food served at Ashley House. I know she is happy, safe and secure there.

activities provided. Her favourite activities were the regular visits from the singers and karaoke. The staff were always welcoming when I visited. They were all so friendly and I could see how much they genuinely cared for my grandmother and the other residents. It truly felt like a home not just a care setting. My grandmother's cultural needs were always met, ensuring she had regular visits from the priest. I was always kept well informed if my Nan became unwell or needed anything. On the week that my grandmother passed away the staff were so supportive and compassionate. I will never forget the kindness they showed me and the dignity, care and respect they showed my grandmother.

found in a care home. They also go about their very challenging work with a friendly, positive attitude.
The staff are attentive, but the manager stands out as very proactive. She 'leads from the front' and has levels of energy and enthusiasm that are impressive. She is 'on the case' and works well with her team leaders. She is also very approachable, helpful and willing to listen to ideas and observations.
At Ashley House the individual does matter. My mother is a vegetarian and they cater for her. Her room is kept clean, as are the communal areas such as the conservatory where the various events take place.
My mother is in a good place and cared for by good people.

and everyone working there seems to care, which is the most important thing.
His hair might not always be immaculate, but he is so happy and calls it home, which means so much to us.

Care Home to others.

engaged in activities and each other. The food is very good and she enjoys the meals and snacks. I am very happy about the care that Mum receives and we feel very welcome when we visit.

with her and pass the time away with a smile and a chat. We all wish Mum wouldn’t fall, staff included, but it cannot be helped it is dementia and I would never question the staff’s care. If I have raised an issue it has always been rectified promptly. Today was Mum's 89th birthday and she was thoroughly spoilt by all. Thank you for looking after her when we can’t be there. She is one special lady.

residents which is so important for them.

settled into her new home well. I feel reassured and comfortable that she is safe and content. It's lovely to see that there has been the appointment of an activities coordinator who is very energetic and creative in providing all sorts of activities and entertainment. If I had one small criticism, it would be that my friend is occasionally wearing someone else's clothes and frequently there are someone else's clothes in her wardrobe, but I understand this may be difficult to control.