Care Homes Owned by South West Care Homes Ltd in Devon

I am so grateful to Nelly and her team and would recommend Ashfield wholeheartedly.

The care at the Firs is excellent, and my mother has everything she needs. I feel totally confident leaving her there. The home is let down ONLY by the standard of food, which, while obviously adequate for sustenance, is fairly poor. Vegetables are often overcooked, the food is fairly repetitive.I understand that it is necessarily institutional, but I honestly think there is room for improvement within budget. I believe that possibly some training for the chefs could improve things. This has been an issue that I have regularly raised, but things haven't improved greatly. However, I want to stress, that this is the ONLY fault I find. The staff are wonderful and nothing is too much trouble, no matter what my mother's problem may be.

Following a hospital admission after a fall and temporary delirium resulting from a combination of dehydration, infection and antibiotics as well as physical frailty, my mum was temporarily placed in this care home to convalesce. The staff have been friendly and professional throughout and have looked after my mum very well. She herself has told me that they are very good. Out of the categories below 5 out of 5 in all except two which I rated 4 out of 5. Personal dignity because my mum felt slightly uncomfortable when she was washed or dressed by male members of staff though I told her this sort of thing is common in care settings. Happens in hospital all the time. And safety and security because there was a minor issue with the door to her room which was nevertheless quickly resolved.

The care staff that I have met were kind and helpful but there are not enough. Residents sometimes have to wait for a very long time for anyone to answer their bell. I appreciate carers can be tied up with a resident who is unable to do anything for themselves but my friend is paying for a service she is not getting.

We truly appreciate the time, care, and effort that all the staff put into looking after our mum. It means a lot to our family.

The Firs provides a caring and very pleasant environment. I feel that I am well informed about my relatives health and wellbeing, including any changes. It is good to be reassured that the right choice was made when reaching the difficult decision that a care home was necessary.

My mother has been a resident since October 2025. Staff are very caring and attentive. The management staff are very approachable and have been knowledgeable regarding my mothers medical and personal needs. Food appears to be very good, my mother particularly enjoys the puddings. There also appears to be a programme of entertainment designed to stimulate mental wellbeing. All in all we are very happy with the care provided for my mother.

Mum who unable to care for her/self. Is being cared for by. The Firs. When ever I visit Mum. She always clean. and she never looks stressed. The staff are always happy to answer any questions I have. and always busy helping People like my Mum with their needs. The Home Always presentable and clean. Thank you for your care for Mum.

Completely satisfied with service and care being given to my mother.

My dad stayed at Michaelstowe Care Home for six weeks after leaving hospital, before he was well enough to return home. During that time he received excellent care. The staff showed great attention to detail and were always accommodating, caring, and supportive. They kept us well informed and communication was excellent throughout his stay, which gave our family real peace of mind. We are very grateful for the kindness and professionalism shown to my dad and would highly recommend Michaelstowe to others in a similar situation.

Staff are great..food is brilliant. Care for my father is very good and a nice friendly atmosphere. Nothing is too much trouble for the staff.the closed in garden/patio will be nice for the spring and summer months.my dad has been in here only 2 weeks but we can see an improvement in his state of mind and he seems really happy with the place

From all of my experience and time spent at Ashfield, I can see that they provide a caring and inclusive environment for all residents.

I am very grateful , THANK YOU.

I wish to express my gratitude to all the staff at Michaelstowe for all the care they have given to my husband since last September, after my admission to the hospital. The care and activities have worked wonders, but he will not come out of his room unless prompted to do so.

I wish there were more staff sometimes ut know that running a care home and recruitment can be quite difficult.

My beautiful mum lived at Ashfields for over four years and she was so very happy there. She made wonderful friends but also she loved the staff and they loved her in equal measure. Mum had several conditions including dementia and gradually her health deteriorated. Nothing was too much trouble for Ashfields so once we knew mum was coming to end of life care it was an easy decision to keep her at Ashfields where she was loved rather than ending her days in hospital. My sincere and deepest thanks go to all the staff at Ashfields for the love and care they gave not only to mum but also towards myself and other family members. Mum "Lizzie" thought the world of all of you. X

You are all superstars.

Great so see a new Activity Lead in the home, hopefully see a more engaged resident lounge as a result. Ideally would like to see more of management team - giving correct laundry back has improved but still room for more improvement. Would be great if a visitor space was made available rather than bedroom or public areas - since quiet room made into manager office, have either stood in lounge or sat on floor (staff were using conservatory for their break (would have mentioned this in meet with manager but have not managed to make a session)

Care and support for residents is second to none. I understand that with the amount of resident's things get misplaced/lost but expensive items such as glasses, and more personally teeth, need to be looked after more, as they are expensive to replace. Clothing needs to be put in the correct resident's rooms. This has improved but still occurs. An area where family can sit with residence would be appreciated. The addition of the Activities Coordinator is a major plus. The residents need to be stimulated as much as possible.

My wife Pamela has been in Kenwyn Care Home since October, myself and family visit regularly and have found maanger and all staff very kind and helpful, they have beene excellent in their care for my wife as she has advanced dementia and is not the easiest of patients to look after, but they looked after her well, so I've got nothing but praise for all of them.