Care Homes Owned by South West Care Homes Ltd in Devon

Our mum became a resident of Manor Court in November 2025 and although it was a difficult decision we knew it was the right place for her. In just a short time mum got into the swing of life at her new home and really started to flourish. She was happy and being stimulated by the activities. Mum had a fantastic relationship with the staff and she was well cared for right up to her passing in July. We as a family always felt listened to and were kept informed of how mum was doing and the staff were extremely proactive when mum took an unfortunate turn for the worst. We wouldn't hesitate to recommend Manor Court as we couldn't have asked for better care for mum during her 9 month stay.

My Aunt Monica Smith was a resident at Ashfield for several years. All the time she was there we felt that she was very well cared for and loved by all the team. The staff led by Nellie were always brilliant; Mon was a cheeky lady and enjoyed teasing her favourites. The home was always busy with lots going on and lots of activities and whereas Mon wasn't always an enthusiastic participator she always loved Christmas. At the end of all our visits we always felt comforted knowing Mon was in such wonderful care

My wife has been a resident of Manor House for just over a year prior to the date of this review. It was a difficult decision to make but the management and staff made sure that my wife settled in and supported both of us during the transition. I belive my wife now sees the staff and residents as her 'family'. She has built a close relationship with the staff and particularly those many staff members who were there when my wife first arrived. A recently appointed staff member is responsible for arranging activities for the residents. These activities are imaginative and stimulate both physical and mental capacity. The management team are committed to providing good quality care and create a positive environment for residents and family. Over the year, the Home has received significant investment in the building, equipment and grounds. I am happy that my wife is receiving the support and care that she needs as a resident of the Manor House Care Home.

Thank you!

It was my mother's 104th birthday last week and Jane (the new Activities Co-ordinator) did the most wonderful job setting up a little afternoon tea party in the garden outside Mum's room. She was so thoughtful and provided balloons, sandwiches, pastries and cakes (including a birthday cake with candles). There were juices and low alcohol Prosecco as well as tea and coffee. She even brought in some of her own equipment to make sure it was all beautifully elegant. At the event she helped serve the guests (there were 14 of us) and really took everything off my shoulders - I can't thank her enough for being so organised, friendly and supportive. She is definitely a great asset to The Firs.

It's been lovely to see how much happier my nan is since coming to Michaelstowe. She enjoys all the activities and taking part in the 1000 mile challenge. Nan has built good relationships with all staff, who treat her with dignity and respect.

Our dear friend was with the team at Manor Court for a year before he died. The care and love the team showed him was extraordinary. He was so happy there, they accommodated his love of gardening by allowing him to suggest things in the garden and put up murals he painted. I cannot explain how caring the staff were, it was hugely comforting to us. I would recommend the home to everyone, it's clean and well laid out and feels extremely welcoming. But the main praise is for the people, their hard work and genuine care of the residents is a joy, heart warming and very special.

I am so grateful to Nelly and her team and would recommend Ashfield wholeheartedly.

My mum has been a resident at the home for 15 months, and recently had her 99th birthday. Unfortunately her mobility is very poor, with her sustaining many falls. The staff have been very attentive to her many needs, and should be commended for the care they give.

They treated him with empathy and dignity. He is now a permanent resident and under their care is now happier and thriving.

Following a hospital admission after a fall and temporary delirium resulting from a combination of dehydration, infection and antibiotics as well as physical frailty, my mum was temporarily placed in this care home to convalesce. The staff have been friendly and professional throughout and have looked after my mum very well. She herself has told me that they are very good. Out of the categories below 5 out of 5 in all except two which I rated 4 out of 5. Personal dignity because my mum felt slightly uncomfortable when she was washed or dressed by male members of staff though I told her this sort of thing is common in care settings. Happens in hospital all the time. And safety and security because there was a minor issue with the door to her room which was nevertheless quickly resolved.

The care staff that I have met were kind and helpful but there are not enough. Residents sometimes have to wait for a very long time for anyone to answer their bell. I appreciate carers can be tied up with a resident who is unable to do anything for themselves but my friend is paying for a service she is not getting.

We truly appreciate the time, care, and effort that all the staff put into looking after our mum. It means a lot to our family.

The Firs provides a caring and very pleasant environment. I feel that I am well informed about my relatives health and wellbeing, including any changes. It is good to be reassured that the right choice was made when reaching the difficult decision that a care home was necessary.

My mother has been a resident since October 2025. Staff are very caring and attentive. The management staff are very approachable and have been knowledgeable regarding my mothers medical and personal needs. Food appears to be very good, my mother particularly enjoys the puddings. There also appears to be a programme of entertainment designed to stimulate mental wellbeing. All in all we are very happy with the care provided for my mother.

Mum who unable to care for her/self. Is being cared for by. The Firs. When ever I visit Mum. She always clean. and she never looks stressed. The staff are always happy to answer any questions I have. and always busy helping People like my Mum with their needs. The Home Always presentable and clean. Thank you for your care for Mum.

Completely satisfied with service and care being given to my mother.

My dad stayed at Michaelstowe Care Home for six weeks after leaving hospital, before he was well enough to return home. During that time he received excellent care. The staff showed great attention to detail and were always accommodating, caring, and supportive. They kept us well informed and communication was excellent throughout his stay, which gave our family real peace of mind. We are very grateful for the kindness and professionalism shown to my dad and would highly recommend Michaelstowe to others in a similar situation.

Staff are great..food is brilliant. Care for my father is very good and a nice friendly atmosphere. Nothing is too much trouble for the staff.the closed in garden/patio will be nice for the spring and summer months.my dad has been in here only 2 weeks but we can see an improvement in his state of mind and he seems really happy with the place

From all of my experience and time spent at Ashfield, I can see that they provide a caring and inclusive environment for all residents.