South West Care Homes Ltd in Devon | 7 Care Homes

Review of
Michaelstowe
from J R (Resident) published on 30 October 2025 Submitted via Postal Card • Report

Overall Experience

From the moment I stepped into Michaelstowe I knew this was the place for me. It has the home from home feeling and I have felt I have joined a happy family. The management and staff who showed me round were very friendly and reassuring at a very stressful time for me. The facilities and rooms are clean

and bright and the whole place is well decorated with a lovely conservatory and front garden. The food was excellent with good choice options and special arrangements to celebrate birthday which have been memorable. Regular activities entertainment are also available.

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Review of
The Firs
from Jennie M (Sister of Resident) published on 14 October 2025 Submitted via Website • Report

Overall Experience

My sister has been living at The Firs for last 2 years she has Alzeimer. She has been treated very well, with care, kindness and respect by all staff. Also they have been very helpful to me when I visit or contact them.

Reply from Pip Smith, Registered Manager at The Firs

Many thanks for your feedback Jennie, we have loved having Joan with us and it has been great seeing you when you visit her also.

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Review of
Ashfield
from Lesley J (Cousin of Resident) published on 3 October 2025 Submitted via Website • Report

Overall Experience

I was not expecting to find such an amazing Care Home for my cousin. Whilst she was sent from the Hospital I was hoping for something better however after being in there a few days & now a week I realise this was one of the better ones. The staff are amazing the Cook is 2nd to none and they could not

be more caring and kind if they tried. I have to say the meals look so appetising and they are always hot whereas a lot of places it's lukewarm. I can say in all honesty anyone who has any doubts of going into Ashfield let me put your mind at rest. It might not be the most amazing looking Care Home from the outside, but just go in and see the care and consideration and the respect that are given to the residents in there.

Reply from Nelly Dumitru, Manager at Ashfield

We're truly delighted to hear that your cousin is settling in well at Ashfield, and that your experience with us has been so positive. Our team works hard every day to provide a safe, respectful, and…read more

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Review of
Kenwyn
from Grace A (Granddaughter of Resident) published on 24 September 2025 Submitted via Website • Report

Overall Experience

My grandad recently moved to this care home from another home due to his needs. The staff have been absolutely brilliant making sure he is settling in ok and making it feel more like home for him. One of the team leaders has especially gone out her way to make sure he is doing ok which I appreciate.

We also went to their end of summer bash and it was absolutely brilliant and well organized it was lovely to see my grandad getting up and dancing and the other residents too. I feel like a is weight lifted off my shoulders knowing he is well looked after.

Reply from Daniel Ruddock, Manager at Kenwyn

Hi Grace. Thankyou so much for your lovely review. We are so happy that your grandad has settled in so well. The team will be thrilled with this amazing feedback.

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Review of
Kenwyn
from Sally W (Friend of Resident) published on 18 September 2025 Submitted via Postal Card • Report

Overall Experience

The very short time my friend was in Kenwyn I couldn't complain on the way he was cared for, especially as my friend wasn't the easiest of the patients to care for. The staff were wasn't available to give me updates and very caring toward him- even when he wasn't nice to them. I must say the manager

was always ready to assist me if I had any concerns.

Reply from Daniel Ruddock, Manager at Kenwyn

Thankyou for your kind review. I will pass this on the team.

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Review of
The Firs
from Margaret L (Friend of Resident) published on 20 August 2025 Submitted via Postal Card • Report

Overall Experience

18 months ago I accompanied my friend of 25 years to The Firs I had no idea of just what to expect, but we stepped into a calm peaceful homely environment and when asked about visiting times, was told 'at any-time'. A few months ago her health detereated and after a couple of spells in hospital her

mentle health also. She was frightend, confused and very sad. She is now back at home with staff and surrounding familiar to her and she's happy once again.

Reply from Pip Smith, Registered Manager at The Firs

Thank you for your lovely kind words, we love having her as part of the Firs family and we are so pleased she is back with us. You know you are welcome any time.

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Review of
The Firs
from R P (Husband of Resident) published on 20 August 2025 Submitted via Website • Report

Overall Experience

My wife has been at The Firs now for 8 months. The Firs is an excellent care home with lovely food and daily activities - my wife is very happy. The staff are very welcoming I would recommend The Firs to anyone.

Reply from Pip Smith, Registered Manager at The Firs

Thanks. We are delighted how well she has settled into the home, she already is the life and soul of the party.. She does love her music sessions :-)

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Review of
Beechmount
from Donna Y (Daughter of Resident) published on 14 August 2025 Submitted via Website • Report

Overall Experience

My mother has been in this care home for 5 weeks after a fall at home and hospital admission.
She was always adamant that she did not want to go into a care home !
The first week she was unsure, BUT these last 3 weeks she settled and is very content
All her personal needs are met
She is receiving

hot meals & snacks throughout the day
The staff are fantastic!
She is cheeky to them and can be challenging but they genuinely love her which for a family is lovely to hear

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Review of
Ashfield
from Patricia A (Niece of Resident) published on 31 July 2025 Submitted via Postal Card • Report

Overall Experience

My aunt was transferred from the hospital by the NHS to Ashfield for further assessment 1st July 2025. Her welcome was warm and caring. Every member of staff did everything possible to ensure her comfort and safety. Approaching 100 and very frail, my aunt couldn't have had better treatment, which is

much appreciated by our family.

Reply from Nelly Manole, Manager at Ashfield

Thank you so much for your kind words and thoughtful feedback. It was our privilege to welcome your aunt to Ashfield on the 1st of July, and we're truly pleased to hear that her arrival felt warm and…read more

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Review of
The Firs
from Dos R (Friend of Resident) published on 28 July 2025 Submitted via Postal Card • Report

Overall Experience

I have been visiting my friend in residence alongside a mutual friend for the past 18 months. Each visit, we have seen nothing but friendliness and care from all the staff. The staff even put on a birthday lunch, including both of us plus my husband and grandchild. A delightful time for all. The Firs

is welcoming with lots of activities, books, and puzzles if residents choose. A well kept garden for use. An excellent place.

Reply from Pip Smith, Registered Manager at The Firs

Many thanks for the lovely review, we really appreciate your feedback. We enjoy your visits very much.

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Review of
Ashfield
from Sue B (Daughter of Resident) published on 23 July 2025 Submitted via Website • Report

Overall Experience

The manager and care team did everything they could to support and meet the quite specific needs of my mum at a very difficult time in her life.
We were welcomed and found everyone kind and respectful.
Issues that became a concern for my mum were dealt with openly and professionally.
If I lived in

Exmouth rather than so far away I would have liked my mum to stay.

Reply from Nelly Manole, Manager at Ashfield

Thank you so much for your kind and thoughtful review. We're truly grateful that you took the time to share your experience. It was a privilege to care for your mum during such a difficult time, and…read more

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Review of
Kenwyn
from Alison S (Daughter-in-law of Resident) published on 10 July 2025 Submitted via Website • Report

Overall Experience

Unfortunately was only there for 3 weeks ,and was not eating or drinking very much ,so we are unable to comment on food and drink. However all staff tried to encourage her to try
Small amounts of different textures and consistency. All staff we met were very compassionate and always answered

telephone calls we made to ask about our family member as we knew she was approaching end of life

Reply from Daniel Ruddock, Manager at Kenwyn

Thankyou so much for your positive feedback. It was a honour to support you all through such a difficult time. I will will pass your review onto our team.

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Review of
Lake View Retirement Home
from Caroline S (Daughter of Resident) published on 3 July 2025 Submitted via Postal Card • Report

Overall Experience

Since being a resident of Lakeview mum is settled and happy and living her best life and enjoys engaging in activities, especially out in the garden, mum receives good care and all staff are friendly, overall and good home.

Reply from Carole Fellows, Manager at Lake View Retirement Home

Thank you so much for taking the time to review our home and team. We take great delight in supporting people to enjoy the outdoors. Hope to see you at our summer fair.

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Review of
Kenwyn
from L T (Daughter of Resident) published on 2 May 2025 Submitted via Postal Card • Report

Overall Experience

My dad has not been well, but I know he is being looked after really well. I can see they really care about my dad, and make sure he is comfortable. Which gives me peace of mind. There are some wonderful people working at Kenwyn.

Reply from Daniel Ruddock, Manager at Kenwyn

Thankyou so much. It is an honour and a pleasure to support you both. The team will be thrilled with your review.

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Review of
Kenwyn
from Clive K (Mother of Resident) published on 28 April 2025 Submitted via Website • Report

Overall Experience

Since late October 2024, our 94-year-old mother has been a resident at Kenwyn. Before moving there, she lived alone with the support of care workers. However, during that time, she experienced immense stress and lived in constant fear.
Now, when we visit her at Kenwyn, we see a remarkable transformation.

She is comfortable, happy, and, most importantly, free from fear. The management and staff carry out their responsibilities with professionalism, but what truly sets them apart is their warmth and kindness. Their caring and friendly approach not only reassures our mother but also provides us, her family, with peace of mind-knowing she is in safe hands.
Though the home is not new, it is consistently clean, tidy, and well-maintained. We will always be deeply grateful to Kenwyn for providing our mother with a safe and nurturing place to call home.

Reply from Daniel Ruddock, Manager at Kenwyn

Thankyou for you kind words. It is always an honour and a pleasure to support you mother. Our team will so proud to read your review.

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Review of
Kenwyn
from S B (Daughter of Resident) published on 28 April 2025 Submitted via Website • Report

Overall Experience

The care for my mum is excellent, staff are very caring and are lovely with her, she is very comfortable and content and always says the staff are lovely and kind, it is lovely to know my mum is happy and safe thank you all.

Reply from Daniel Ruddock, Manager at Kenwyn

Thank you so much for your lovely review. It is an absolute pleasure to support your mother. Our team will be thrilled and proud to read your kind words.

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Review of
Kenwyn
from Michelle J (Friend of Resident) published on 23 April 2025 Submitted via Website • Report

Overall Experience

A friendly, clean and happy home with helpful staff and engaging management. I was last present when the home had entertainment and the residents were singing and dancing with the staff and other visitors. I visit monthly and always receive a warm welcome.

Reply from Daniel Ruddock, Manager at Kenwyn

Thankyou so much for kind review. I will pass on your lovely review to our team who I am sure will be thrilled.

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Review of
The Firs
from Diane R (Sister of Resident) published on 31 March 2025 Submitted via Website • Report

Overall Experience

My sister has been at The Firs for nearly a year, she settled very quickly, is happy and very well looked after which gives me peace of mind. The staff are excellent, the door is always opened with a smile and they are all very easy to talk to.. I am extremely grateful to them all for their kindness

and care to my sister and to me.

Reply from Pip Smith, Registered Manager at The Firs

Thanks Diane for your lovely kind review, we are delighted to have been able to help care for her here @ The Firs. We appreciate your feedback.

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Review of
The Manor House
from A P (Daughter-in-law of Resident) published on 25 March 2025 Submitted via Postal Card • Report

Overall Experience

While mum was at Manor House she was always treated with care kindness and respect, by all the staff and management. Nothing was too much trouble for them, they would always contact us with any problems or anything they thought we should know, and were always there to update us on mums situations and

wellbeing. We would like to think all the staff and management at Manor House for the care, love and support they gave mum and us while she was with them. Many thanks to you all.

Reply from Yuliya Grenyer, Care Manager at The Manor House

Thank you so much for your lovely message. It means a great deal to all of us at Manor House to know that your mum felt cared for and respected during her time with us. We understand how important it…read more

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Review of
The Manor House
from S P (Son of Resident) published on 25 March 2025 Submitted via Postal Card • Report

Overall Experience

In the time mum spent at Manor House she was treated with kindness and respect by all staff and management. Nothing was too much trouble even though mum was a nightwalker. All staff were willing and able to respond to any questions asked. We were always updated/inform on mum situation and wellbeing.

Many thanks to all staff for the care, love and support.

Reply from Yuliya Grenyer, Care Manager at The Manor House

Thank you so much for your kind words. We are truly grateful for the opportunity to care for your mum, and we are glad to hear that you felt supported throughout her time with us. Our team always…read more

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Care Homes Owned by South West Care Homes Ltd in Devon

South West Care Homes Ltd Locations in Devon (7)

South West Care Homes Ltd Reviews in Devon (202)

Michaelstowe

The Firs

Ashfield

Kenwyn

Kenwyn

The Firs

The Firs

Beechmount

Ashfield

The Firs

Ashfield

Kenwyn

Lake View Retirement Home

Kenwyn

Kenwyn

Kenwyn

Kenwyn

The Firs

The Manor House

The Manor House

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