The Firs

It was my mother's 104th birthday last week and Jane (the new Activities Co-ordinator) did the most wonderful job setting up a little afternoon tea party in the garden outside Mum's room. She was so thoughtful and provided balloons, sandwiches, pastries and cakes (including a birthday cake with candles). There were juices and low alcohol Prosecco as well as tea and coffee. She even brought in some of her own equipment to make sure it was all beautifully elegant. At the event she helped serve the guests (there were 14 of us) and really took everything off my shoulders - I can't thank her enough for being so organised, friendly and supportive. She is definitely a great asset to The Firs.

We truly appreciate the time, care, and effort that all the staff put into looking after our mum. It means a lot to our family.

The Firs provides a caring and very pleasant environment. I feel that I am well informed about my relatives health and wellbeing, including any changes. It is good to be reassured that the right choice was made when reaching the difficult decision that a care home was necessary.

Mum who unable to care for her/self. Is being cared for by. The Firs. When ever I visit Mum. She always clean. and she never looks stressed. The staff are always happy to answer any questions I have. and always busy helping People like my Mum with their needs. The Home Always presentable and clean. Thank you for your care for Mum.

Completely satisfied with service and care being given to my mother.

You are all superstars.

Sincere thanks to all those at The Firs who nursed and cared for her so well, giving her peace and dignity at the end of a long life.

The Firs is well managed, has a happy atmosphere and the hard working staff all deserve medals for the work they do every day. Thank you all so much for looking after Christine so well.

My sister has been living at The Firs for last 2 years she has Alzeimer. She has been treated very well, with care, kindness and respect by all staff. Also they have been very helpful to me when I visit or contact them.

18 months ago I accompanied my friend of 25 years to The Firs I had no idea of just what to expect, but we stepped into a calm peaceful homely environment and when asked about visiting times, was told 'at any-time'. A few months ago her health detereated and after a couple of spells in hospital her mentle health also. She was frightend, confused and very sad. She is now back at home with staff and surrounding familiar to her and she's happy once again.

My wife has been at The Firs now for 8 months. The Firs is an excellent care home with lovely food and daily activities - my wife is very happy. The staff are very welcoming I would recommend The Firs to anyone.

I have been visiting my friend in residence alongside a mutual friend for the past 18 months. Each visit, we have seen nothing but friendliness and care from all the staff. The staff even put on a birthday lunch, including both of us plus my husband and grandchild. A delightful time for all. The Firs is welcoming with lots of activities, books, and puzzles if residents choose. A well kept garden for use. An excellent place.

My sister has been at The Firs for nearly a year, she settled very quickly, is happy and very well looked after which gives me peace of mind. The staff are excellent, the door is always opened with a smile and they are all very easy to talk to.. I am extremely grateful to them all for their kindness and care to my sister and to me.

My father uses the firs for rest bite at this time , it is always our first port of call when the time comes round , excellent service , friendly staff , a great experience with staff who can accommodate my fathers needs .

My Mother settled into the Fir's just like she was at home. The staff are really friendly and very helpful, nothing is too much trouble for them. The rooms and the whole care home is kept clean and bright, making it feel welcoming when you enter the building. The staff took time to prepare my Mother's dietary requirements as she was restricted on what she could eat. I would recommend the Fir's to anyone if you are looking for rest bite care or full time residential care.

I just to wanted to say that mum has improved so much since staying with you. We were a bit worried at first if she would settle but you have all been amazing with her and to see the improvement is fantastic. Thank you all very much

Brilliant approach from all the staff from day one has meant our relative has relaxed and begun to enjoy life again. She enjoys the activities offered, the good food and company of all the staff and residents. Hygiene and cleanliness is really well maintained, the rooms are bright and welcoming. The management and staff are all doing their jobs with diligence to achieve such a high level of care for the residents - we would like to thank them sincerely.

I have visited my ex-neighbour at The Firs several times and find it to be a good home overall. Friendly and helpful staff. The residents seem very happy and well looked after. The one downside is the state of the patio area; weeds growing in the cracks and needing a good brush. Which is a great shame as it upsets the resident that I go to visit as she loved being in her garden at home.

I visited my neighbour who moved to The Firs approx 3 weeks ago. I stayed for approx 45 minutes and so nice to be able to bring my dog for her (some other residents were pleased too!). There was a relaxed, friendly and 'willing' atmosphere created by the staff very welcoming. Without prompting, my friend said a few times' I like it here and the food is nice'. She was bright, smiley, very 'engaged' and asked after people and was beautifully dressed and obviously well cared for.

My late mother spent her last five years at 'The Firs' and despite various health-related problems she often said she liked it there and liked her room. It was good to know that there was always a member of staff nearby. I admire their endless patience and understanding when their necessary intervention was not always welcomed!