Lake View Retirement Home

4 South Road, Newton Abbot TQ12 1HL
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9.1 25 Reviews
  • Lake View Retirement Home, Newton Abbot
Lake View Retirement Home is a residential care home nestled within the tree-lined streets of a quiet suburban area in Newton Abbot, Devon. The home is a detached Victorian villa which has been sympathetically extended and adapted.

Lakeview can provide care for those requiring residential care and for those who are living with dementia. The highly skilled team are on hand 24 hours a day providing assistance with every everyday task required. Each resident has their own person centered and tailored care plan adapted to their own individual choices allowing flexibility.

The home has far reaching views across the Teign Valley and is set within it’s own grounds complete with a conservatory. Bedrooms are fully furnished to a high standard with opportunity to have an en-suite, and there are spacious communal areas throughout the home.

There are a wide range of activities and events to offer suited to each individual’s preference as well as a dedicated and committed chef to produce a varied and nutritious menu.
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Care Provided by Lake View Retirement Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 29 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Close to Local shops
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1300
  • Self-Funded Residential Dementia Care: £1000 – £1300
  • RESPITE Self-Funded Residential Care: £1000 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1300

Respite booking are a minimum of a 2 week booking

The price(s) shown are provided by the care home. Contact Lake View Retirement Home for full pricing details and T&Cs.

Contact Lake View Retirement Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Lake View Retirement Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Carole Fellows (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (2)

Visiting

  • Visitors welcome anytime.

Parking

  • Small parking area, parking also available on street with no restrictions

Lake View Retirement Home Reviews (25)

9.1

Lake View Retirement Home has a Review Score of 9.1 (9.102) out of 10, based on 8 reviews in the last 2 years.
Over all time Lake View Retirement Home has 25 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Lake View Retirement Home
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Total of 25, showing 1-20
Review from K S (Daughter of Resident) published on 15 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad is cared for in a respectful and dignified manner by staff. Initially he was resistant to change when he first went into the home but over time, has adapted well. The carers and managers are all very welcoming and helpful. Residents are encouraged to take part in any activity provided throughout
the year. Overall we are pleased with the level of care and respect given to dad.
Reply from Carole Fellows, Manager at Lake View Retirement HomeThank you for taking the time to review and we are so pleased you are finding dad to be comfortable and supported with us. I will pass on to the team.
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Review from M W (Son of Resident) published on 9 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Lakeview is a lovely home with an incredible team. My mother is settled here now and it's all thanks to the patient, dedicated staff. I am so grateful for the wonderful care and the warm environment they provide every day.
Finding a home is so important. My mother is happy here and the staff make a
real effort to accommodate her needs and to treat her with dignity and affection in her later years. I also love that they encourage her passion for singing, the team understands what makes her happy.
Knowing she is safe and that her medical needs are being met is a huge relief. Thank you Carole to you and your team for your patience and for going that extra mile to accommodate my mum's needs, which I know sometimes are not easy. Thank you.
Reply from Carole Fellows, Manager at Lake View Retirement HomeThank you Mike. We are so greatful you took the time to review. When mum is singing we know she is content and that makes us smile. I will pass on your very kind words to all the team.
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Review from Caroline S (Daughter of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since being a resident of Lakeview mum is settled and happy and living her best life and enjoys engaging in activities, especially out in the garden, mum receives good care and all staff are friendly, overall and good home.
Reply from Carole Fellows, Manager at Lake View Retirement HomeThank you so much for taking the time to review our home and team. We take great delight in supporting people to enjoy the outdoors. Hope to see you at our summer fair.
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Review from Adam M (Son of Resident) published on 11 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad became a resident of Lake View just under a year ago, after an unplanned admission to Hospital.
Each time I have visited, all members of staff are friendly, approachable & willing to answer my questions.
The residents look well cared for and I have always found the care home clean and tidy. Dad
has started to become a "falls risk" on the stairs, so to pre-empt future problems/injuries, he was moved downstairs. This, to me shows that the staff are thinking of the residents well being. I also know the home Manager feels that food and nutrition are very important and as such the chefs produce some lovely looking meals.
I live some distance away from the care home. Therefore, I find the regular news letters interesting. As, they detail past & future activities/entertainment provided for the residents. Along, with providing general information about the home itself.
On the whole I'm very happy that my Dad is a resident of Lake View & more importantly he seems to like living there.
Reply from Carole Fellows, Manager at Lake View Retirement HomeThank you so much for taking the time to write a review of our home. I have passed on your lovely comments to the whole team. Our chefs take great pride in what they produce for everyone.
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Review from V C (Daughter of Resident) published on 18 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I want to thank everyone at Lake View Retirement Home for the level of care that my father was given during the last two and half weeks of his life. He was treated with so much kindness and respect. Be it a chat/hello from the cleaner who washed his blanket or the care staff who always listened to him.
The manager was very kind to me, too. Thank you, everyone at Lake View.
Reply from Carole Fellows, Manager at Lake View Retirement HomeThank you for your lovely words and I will pass on your appreciation to the team. Wishing you and your family well from all at Lake View.
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Review from Alastair S (Friend of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend went to Lake View in December 2024 till January 2025 when he sadly passed away. The standard and level of care and standard of care was excellent from all the staff. My friend was happy to be there and said to me that the staff were nice. Because my friend was finally on end-of-life care I
was allowed to be with him all day and night so I was also able to see the standard of care during the night and that was also excellent. Having also seen and tasted the food I can honestly say that it was lovely home-cooked, nourishing meals. I am a retired qualified nurse who worked many years in older adult and I would have been proud to have any of the staff here on my unit. For me the care is more important than a building that might need a lick of paint. I can honestly say that I would be happy to be a resident there.
Reply from Carole Fellows, Manager at Lake View Retirement HomeThank you so much for your lovely comments. The team all take pride in supporting those living at Lake View and all who are important to them. I am really please you felt welcome. I have passed on your kind word to the team.
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Review from M T (Friend of Resident) published on 24 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love how the staff here present themselves and how well they know each of the residents so well. Their care is second to none. They put on a party in December, and the food and music were fantastic. I was invited to one of them and was included in all of the activities, a lovely well-run home.
Reply from Carole Fellows, Manager at Lake View Retirement HomeThank you for your kind words about the team here at Lake View. I am so pleased you enjoyed joining in with the festivities and we look forward to seeing you at the home again soon.
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Review from Caroline J (Daughter of Resident) published on 16 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been very well looked after by the staff at Lake View. The staff are very caring, and I feel they look after my mother with dignity, love and respect. My mother feels safe at Lake View. However, the cleanliness is not always as it should be. Skirting boards and surfaces are not always
cleaned. Carpets are not vacuumed frequently enough. Everything needs a lick of paint and renovation.
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Review from J C (Son-in-law of Resident) published on 18 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Noticed that the day room is too small for the number of residents, today a resident was turned away as there was not enough room for him. The previous day room had plenty of room for residents and guests.
Reply from Carole Fellows, Manager at Lake View Retirement HomeThank you for taking the time to leave a review for Lake View and your feedback is much appreciated. We had trialled an alternative use of multiple communal spaces within the home to give a choice of different areas for people living at Lake View to spend time and receive visitors. You may have already seen some further alterations to these areas as we strive to make the home as comfortable as possible for all who spend time in it. Hope to see you again soon.
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Review from Claire G (Daughter of Resident) published on 22 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy that my mum is here, she is very happy and is happy that she can talk to people who pass by her room, they always stop for a chat. She has settled in very well and likes the food.
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Review from S C (Son of Resident) published on 22 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been in Lake View for six months now. Whilst she found it hard to adapt to her new surroundings and the loss of independence which she had greatly valued, the patience and kindness of the staff has now enabled her to settle in. The room is spacious and airy and conveniently situated on the ground
floor. I feel that she is safe, cared for and respected and I am grateful for the help that she receives.
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Review from J R (Son of Resident) published on 6 February 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father is more social now that he lives in a home. It is a good feeling for me as a son to know that there are capable staff there to look after him. The home keeps me up to date on his well-being as well as events taking place there.
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Review from Marilyn W (Wife of Resident) published on 6 December 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The service was above adequate! Food fresh and appealing. Staff go the extra mile. However the actual building requires some updating e.g. bathroom, ensuite facilites. The driveway very unsafe for walking and potholes for driving.
The TV room 'outdated,' TV too small and folk sat around room - against
walls, rather than in groups, very intimidating! - all together but I guess staff can keep an eye on everyone together!
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Review from Karen W (Daughter of Resident) published on 15 January 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our mother spent a few days at Lakeview before being admitted to hospital. Then after 3 weeks in hospital, she was discharged back to Lakeview. The manager and her team were extremely proactive in ensuring mum's needs were met and quick to refer her to the Doctor when necessary. After a short time back
at Lakeview, sadly, it became End of Life Care. We can not fault the sensitive and thoughtful care Lakeview provided during this time.
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Review from Terry M (Son of Resident) published on 12 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was placed in Lake View Retirement Home 12 months ago and during our frequent visits, we have seen how well she has been looked after. Her health and happiness have greatly improved, thanks mostly to the extremely helpful, hard-working and friendly staff. They are always on the go and nothing
seems to be too much trouble for them. Mother very much likes the food and, at nearly 100, it looks like she may do so for some time to come! We are very grateful for the way she has been treated and feel she could not be in a better place so well done to all of you and a great big thank you.
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Review from R W (Son of Resident) published on 8 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are attentive and caring. The management team is well-informed and supportive. The team overall have been helpful and responsive to requests and questions. The accommodation is satisfactory and meets basic requirements. The care package has been satisfactory so far.
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Review from Charlotte S (Granddaughter of Resident) published on 9 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough about Lakeview, I am so grateful for my grandmother to have been placed there. My grandmother entered Lakeview during the first covid lockdown, which was an extremely upsetting time for all involved. However, the staff became her family when we were unable to be. Her love
of singing and wicked sense of humour was encouraged. As my grandmother's health started to decline the support and compassion shown not only to her but also to myself is something I will never forget. It is not easy to watch someone pass away but my grandmother was able to do so with dignity and the utmost respect. Lakeview Team you are a credit to your profession and I cannot thank you enough for everything you have done for gran and my family.
Reply from Lesley Edmonds, Group Administration Manager at Lake View Retirement HomeThank you for your lovely review, this will be passed on to all at Lake View.
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Review from Stephen L (Son of Resident) published on 23 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been a resident of Lake View for nearly 3 years. She has been treated with kindness and great care and the staff are very helpful.
The food is all home-cooked and cannot be faulted.
We have always been kept up to date with any health issues and the Manager, is always helpful, friendly and
efficient.
We were very confident during Covid that my mum was being looked after in a very safe environment.
Most importantly she is very happy there.
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Review from Pauline A (Daughter of Resident) published on 3 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear mum was cared for in Lake View for the last 17 days of her life. I spent many hours with her there, and I saw at first hand the extraordinary care, sensitivity, and compassion demonstrated by each member of staff. They worked as a cheerful, cohesive team supporting the residents, the visitors,
and each other. My family and I couldn’t be more grateful to them.
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Review from Nicola M (Daughter of Resident) published on 2 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has lived at Lake View Retirement Home since 2013 and has been treated with utmost respect, all the staff are absolutely amazing. I'm kept informed of everything they do for my mum the house is very clean and decorated to a very good standard, the garden is lovely with lovely views. The food
is of high standard. My mum is very happy there and I'm happy she is there. I never worry about her as I know she is in safe hands well done to every member of staff.
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Current Review Score: 9.1 (9.102)

Overview of Review Score

The Review Score of 9.1 (9.102) out of 10 for Lake View Retirement Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.452 for Lake View Retirement Home is calculated as follows: ( (51 Excellents x 5) + (35 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 93 Ratings = 4.452
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.65 Points relating to the number of positive Reviews for Lake View Retirement Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 = 3.65
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 8 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jul 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (7)

Jenny

Jenny Martindale

Job Title: Interim Manager Joined: 2026

With over thirty years’ experience in both residential and nursing care settings, I am passionate about delivering high-quality, person-centred care. As Care Home Manager at Lake View, I believe every resident deserves a positive and meaningful day, every day. I take pride in building strong relationships with residents, their loved ones, and our dedicated team, maintaining an open-door approach where everyone feels listened to and valued.


I am passionate about mentoring staff and supporting professional development to ensure the highest standards of care. I am also proud to lead our organisation’s Green Agenda Project, helping drive our commitment to a more sustainable future in care.


Outside of work, I enjoy knitting, gardening, spending time by the sea, and caring for my Labrador, Bob, and African Grey parrot, Coco.

Jemma

Jemma Holmes

Job Title: Deputy Manager Joined: 2024

Hello, I'm Jemma, the Deputy Manager at Lake View.

Emma

Emma Kent

Job Title: Team Leader Joined: 2025

Hello, I'm Emma, a Team Leader at Lake View.

Anju

Anju Poovathinkal

Job Title: Care Assistant Joined: 2022

Hello, I'm Anju. I'm a Care assistant at Lake View.

Jerlin

Jerlin Joy

Job Title: Carer Joined: 2022

Hello, I'm Jerlin, a Carer at Lake View.

Rica

Rica Cummings

Job Title: Chef Joined: 2019

Rica is the Chef at Lake View

Gemma

Gemma Youlden

Job Title: Activity Co-Ordinator Joined: 2023

Hello, I'm Gemma, the Activity Co-Ordinator at Lake View.

Frequently Asked Questions about Lake View Retirement Home

What types of Care is Lake View Retirement Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Lake View Retirement Home have?

There are 25 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Lake View Retirement Home?

Close to Local shops, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lake View Retirement Home to the centre of Newton Abbot?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lake View Retirement Home to verify any information. View our terms and conditions. Lake View Retirement Home has an Enhanced Service - more info.