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Care Home Owned by South West Care Homes Ltd in North Somerset

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by South West Care Homes Ltd in North Somerset

Only the locations & reviews in North Somerset for South West Care Homes Ltd are showing below.

View the details of all 10 locations (with 314 reviews) owned by South West Care Homes Ltd

South West Care Homes Ltd Locations in North Somerset (1)

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1 Care Home owned by South West Care Homes Ltd in North Somerset
Cambrian Lodge

4 Battery Road, Portishead, Bristol BS20 7HP 

9.5 27 reviews
"My husband has a very pleasant room on the lower ground floor. From the beginning of his stay, the staff were always caring and pleasant at…"   Read all 27 reviews
Location Type Care Home

Cambrian Lodge is a residential home located in the heart of Portishead in the county of North Somerset. The elegant Victorian building was originally built for the Wills tobacco family and is just a stone’s throw away from Portishead seafront. There… Read more about Cambrian Lodge

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 28 Rooms from £1,000 / week

South West Care Homes Ltd Reviews in North Somerset (27)

9.6

South West Care Homes Ltd has a Group Review Score of 9.6 (9.637) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to South West Care Homes Ltd must have a Review Score.

Overall Experience
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  • 4
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Date Published
  • 27
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Reviewer Connection to South West Care Homes Ltd
  • 10
  • 4
  • 2
  • 1
  • 1
  • 1
  • 1
Review of

Cambrian Lodge

from Joy K (Daughter of Resident) published on 26 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has a very pleasant room on the lower ground floor. From the beginning of his stay, the staff were always caring and pleasant at all times. They are very patient and understanding. My husband is always bodily clean. Whenever I visit, I am offered a cup of coffee or tea, depending on the time
of day. The same applies to family and friends. We are made to feel welcome, and my queries always answered.
Reply from Marie Powell, Home Manager at Cambrian Lodge

Thankyou for your lovely feedback , we are proud of our team here at Cambrian Lodge and they continue to work hard to provide a caring environment for all our residents and family.

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Review of

Cambrian Lodge

from Anne W (Daughter of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very efficient and well run. Nothing is too much trouble.
My dad who has dementia refers to Cambrian Lodge as a hotel.
The staff are very polite and helpful.
Reply from Marie Powell, Home Manager at Cambrian Lodge

Thankyou so much for sharing your positive experience at Cambrian lodge. Our team work hard to provide a positive environment for the residents and will continue to maintain the high standards

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Review of

Cambrian Lodge

from E D (Daughter of Resident) published on 18 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent the last two months of his life at Cambrian Lodge. It was a relief to know that Dad was safe and well cared for as he became increasingly frail. The staff are all professional, friendly, and caring. They kept us informed of Dad's health and treated him with dignity to the end. Cambrian
Lodge was a good choice for Dad and for the family.
Reply from Rob Davin, Operations Manager at Cambrian Lodge

Thank you for your kind words. The Team at Cambrian pride themselves on delivering the highest quality care and support.

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Review of

Cambrian Lodge

from Janet M (Daughter of Resident) published on 16 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is lucky enough to have a beautiful room at Cambrian Lodge. The room is newly painted, curtains washed and deep cleaned, new shelves put up on request, mum's pictures put up where she asked. A wonderful, loving, personal greeting from all the staff and a great cup of tea on arrival. Mum loves
her room and is feeling settled. Her meals and requirements all taken note of. Personally, she feels safe. All visitors say the same thing when they exit the building - you don't want to leave. I feel that way. It is a home not a facility. Everyone is so kind - lucky mum to be there.
Reply from Rob Davin, Operations Manager at Cambrian Lodge

Beautiful words, thank you! We pride ourselves on a loving, caring, personal place to live and a special thank you must go to the staff team at Cambrian Lodge. We are glad you feel at home here and that our staff have made your experience so positive. It is truly rewarding to know our efforts are appreciated!

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Review of

Cambrian Lodge

from Lawrence S (Son of Resident) published on 10 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For four years my mother has resided here and we are all very happy with her care. The building is old-fashioned but comfortable and the caring staff attentive and friendly. This was the only care-home that asked us about mother and her interests before we signed up. Others spoke of money very early
in our discussions.
Reply from Rob Davin, Operations Manager at Cambrian Lodge

Thank you for your kind words. The team at Cambrian are very proud of what they achieve.

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Review of

Cambrian Lodge

from S L W (Daughter of Resident) published on 19 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The activities and entertainment are great at Cambrian Lodge. The activities are engaging and entertaining, from crosswords, quizzes, bell ringing or arts and crafts, there's always a full activity schedule that's enjoyed by all. There seems to be a personalised approach to ensure there's something
for everyone and this along with the regular movement and exercise sessions create a really fun atmosphere. Also the events such as the summer fayre are well organised and enjoyed by all the residents. Not only is the care and support here great but the activities are fantastic.
Reply from Rob Davin, Operations Manager at Cambrian Lodge

Thank you for your very kind words and feedback. The team pride themselves on delivering quality activities that everyone can engage in.

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Review of

Cambrian Lodge

from J H (Daughter of Resident) published on 19 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been treated with the upmost kindness and respect by all at Cambrian Lodge. He was recognised and known as a person and encouraged by all. Especially as his health declined, he was given more 1-1 time on top of a busy schedule - time was made to hold his hand and be there for him. Not
having to move him and being cared for in a familiar place where he was known and cared for was a huge comfort to both him and the family. We were supported every step of the way.
We cannot recommend the manager and the whole team more. They showed care, compassion and respect at all stages and supported Dad and us to the very end going above and beyond. A well-run home which felt like a home for Dad and a welcoming place for us. Professionally kind. Thank you all - we are so grateful for your care and kindness and wish you all well- what an amazing group of people you are. We really appreciate and thank you for all you do for both the residents in your care and the families.
Reply from Molly Burrows, Manager at Cambrian Lodge

Thank you for such lovely words. We recognise how important family are, and how much more alive the home is when family and friends are in it. It is of much comfort to me and my team, to know that despite the sadness of the loss of a loved one, we were able to provide compassion and dignity for you all.

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Review of

Cambrian Lodge

from Lorna H (Granddaughter of Resident) published on 9 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandfather is a resident at Cambrian. All of the staff are wonderful and very caring! The staff have great communication and interpersonal skills and made sure to keep me updated regularly when my grandfather was deteriorating. Their care towards us and my family at such a difficult time has been
very comforting! Thank you to all of the staff at Cambrian.
Reply from Molly Burrows, Manager at Cambrian Lodge

Thank you so much for your lovely review. Supporting people through the difficult part of life's journey end is about supporting not just the residents, but also their loved ones. It was a true pleasure to care for him, and we will miss seeing you all.

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Review of

Cambrian Lodge

from W S (Friend of Resident) published on 28 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited a family friend at Cambrian Lodge earlier this month. It was my first time visiting him at this home as he has only been there for just over a month but I was delighted to see how quickly he had settled in he has already built up quite a rapport with the staff who were very friendly and accommodating
to me during my visit.
He spoke at length about how he was enjoying it and specifically about how comfortable his bed was which was great to hear. He also spoke about the camaraderie between fellow residents and how he was taking up new hobbies since moving in.
It was reassuring to see him so happy and settled and I would like to thank everyone at Cambrian Lodge for looking after him so well.
Reply from Molly Burrows, Manager at Cambrian Lodge

Thank you so much for your kind review. We have had lots of projects on the go recently, and have managed to encourage people with crafting and gardening who have never tried it before, so we are thrilled to be expanding people's hobbies and allowing them to thrive!

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Review of

Cambrian Lodge

from A W (Son of Resident) published on 4 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Access to the care home controlled and generally answered fairly quick time not kept waiting too long. After signing register access to visit is good. Staff and management always seem to have smiles and pleased to welcome you.
Ground floor room is suitable for Mum's needs unfortunately does not attend
activities as she is quite frail.
Carers managed to wash/dress Mum and moved into lounge for birthday treats which was helpful and visitors accommodated. Very nice day. Regular staff always helpful and smiling.
Choice of food good and nicely cooked and prepared. She eats well.
Reply from Molly Burrows, Manager at Cambrian Lodge

Thank you for your kind review. We feel very strongly about celebrating birthdays, because as we get older, every milestone is a celebration of life! It is always lovely to see families gathering together and we are glad to facilitate

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Review of

Cambrian Lodge

from B W (Husband of Resident) published on 31 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment my son and I walked into the building I felt hope not knowing what to expect. We were met by the manager who put all my worries regarding my wife's care to rest. The home and staff could not have been nicer. I have been married to my wife for 65 years, yes I miss her but it gives me
peace of mind knowing she is in a home that is simply just like home! Thank you.
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Review of

Cambrian Lodge

from Nigel W (Son of Resident) published on 22 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home has a wonderful aura of care, calmness and family - it is always difficult experiencing a loved one entering a care home but the manager and her excellent team make that transition as good as it possibly can be. The staff are always happy, smiling and attentive treating everyone with
love, affection and dignity. I came away from visiting Mum today with an easier conscience that she is in very good hands and everyone makes us so welcome whenever we visit. Keep up the fantastic work.
Reply from Molly Burrows, Manager at Cambrian Lodge

Wow! Thank you, what lovely words. We're so pleased your mum is settling in so well, and thrilled that you feel you can be rest assured that she is loved and cared for. We celebrate family here, and couldn't do that without support from family members and visitors.

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Review of

Cambrian Lodge

from B J (Friend of Resident) published on 8 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This caring attitude of all staff and the manager at Cambrian Lodge is, in my opinion, outstanding.
It's always easy to communicate with the staff and the responses are always friendly and most important, very helpful.
These busy staffs don't simply respond to needs but continually engage with residents
and the result is a palpable feeling of 'home'.
An excellent example of what a care home should be and I'm so glad my friend is being cared for at Cambrian Lodge.
Reply from Molly Burrows, Manager at Cambrian Lodge

It brings us such joy to hear your experience is a positive one. We are incredibly proud of the team and how they show dignity and passion every day. Thank you so much for an incredibly heartwarming review.

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Review of

Cambrian Lodge

from Ken O (Resident) assisted by family/friend published on 14 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very comfortable place. Very friendly staff, very helpful and find. Lots of cups of tea - too many biscuits. Nice lounge and chairs. Views of gardens - needs work.
Maters are dealt with by management quickly.
I feel safe and settled in here and made lots of friends.
Reply from Molly Burrows, Manager at Cambrian Lodge

I am so glad to hear you are happy and settled at Cambrian Lodge and that you enjoy the biscuits!

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Review of

Cambrian Lodge

from Jacquie H (Daughter of Resident) published on 13 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father moved in December for respite and needs more care so he has stayed - permanent residence now. The manager was amazing at getting him in and settled. She and the staff are amazing, go the extra mile, always smiling. Helpful and available. The manager has made many positive changes to Cambrian
Lodge, activities, etc. So relieved Dad is happy, settled, and safe! Thank you.
Reply from Molly Burrows, Manager at Cambrian Lodge

Thank you for your kind review. We a thrilled that you and your Dad have had a positive experience. We understand the upset that can be caused by moving from home to a care home, so are very proud of the dedication the care team provides to make sure new residents feel welcomed.

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Review of

Cambrian Lodge

from Jan E (Wife of Resident) published on 21 December 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
This may be adequate as a `care home` for elderly people but it is most definitely not! a care home for our loved ones who are living with dementia. The majority of staff (excluding the deputy manager) were compassionate and mindful of the resident's needs but lack the understanding and training of
even the basics of caring for an individual who has Dementia.
Reply from Richard White, Managing Director at Cambrian Lodge

I'm sorry that you decided to leave this review as it doesn't fairly represent our disagreement, which wasn't about the care your husband received or the home, but was about your unwillingness to comply with contractual obligations. Cambrian Lodge is a lovely, warm and caring home with an excellent Manager and Staff. Our Staff are well trained, including all aspects of Dementia care, and deliver an excellent service to the people who live with us.
Your husband is a lovely man and we were sorry to see him go: We wish you both well.

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Review of

Cambrian Lodge

from Louise A (Daughter of Resident) published on 2 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I visited recently on behalf of my mum to view for a possible room here. The new manager at Cambrian Lodge was amazing, could not have been more knowledgeable or helpful. I chatted to staff who all seemed friendly and helpful. The home was warm, clean and well equipped.
Reply from Sarah Blaszczyk, Manager at Cambrian Lodge

It was lovely to meet you and thank you so much for your kind comments about Cambrian Lodge. I hope that you find, or have found, Mum a nice home situated closer to the area you were seeking. From all of us here at Cambrian, we wish you and your mum well.

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Review of

Cambrian Lodge

from Jeremy B (Son of Resident) published on 13 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have always found the staff to be very caring. It seems a friendly place. I think Mum sometimes doesn't like the food.
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Review of

Cambrian Lodge

from Sally C (Daughter of Resident) published on 8 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother went into Cambrian Lodge Care Home to give me a break from caring, she took a few days to settle in but is now very happy there. The staff are all very nice, very caring and professional. The home is clean and bright and the rooms are well-furnished and homely. The lounge and dining room are
bright and overlooks the garden which had many spring flowers in it when she arrived. Mum gets her hair done every week and I am very grateful for the kindness and care they give my mother, it's comforting to know she is well looked after.
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Review of

Cambrian Lodge

from J C (Daughter of Resident) published on 17 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was always treated with dignity and respect during the ten months she spent in Cambrian Lodge Care Home. The staff were kind and caring at the same time as respecting her independence. Mum was always able to get any medical care she needed and it was nice to know there was a hairdresser and
podiatrist available to residents. My mum spent her final days in the care home and we could not have wished for better care and support.
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