Ashley House

The Avenue, Langport TA10 9SA

Ashley House in Langport, Somerset, provides a warm, relaxing and informal atmosphere for residents to enjoy.

Offering the informality of your own home with the comfort and services of a country house hotel, residents can sit back and enjoy their stay.

Highly trained and caring staff are available 24 hours a day. Staff strive to encourage independence, in a quality setting, and are always happy to discuss individual needs, without commitment.

The gardens can be enjoyed by residents from many of the rooms and from a large conservatory.

Ashley House is owned by South West Care Homes.

Group: South West Care Homes Ltd

Person in charge: Eleanor Hallsworth (Manager)

Local Authority / Social Services: Somerset County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 25 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 21

Shared Rooms: 2

Rooms with ensuite WC: 22

Weekly Charges Guide: Personal Care Single from £620 (These prices are only a guideline, please contact Ashley House to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Ashley House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview of Review Score

The Review Score of 9.5 out of 10 for Ashley House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Ashley House in Google's Search Results – more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.531 for Ashley House is calculated as follows: ( (81 Excellents x 5) + (39 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 130 Ratings = 4.531

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews; 3.00 points for the first Positive Review, and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Ashley House is based on 11 positive Reviews in the last 24 months and is calculated as follows:

    1. 3.00 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 11 Reviews ÷ 5 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Ashley House has a Review Score of 9.5 (9.531) out of 10 and an Average Rating of 4.5 out of 5 from 11 Reviews over all time


Average Ratings

  • Excellent
    8
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ashley House?

  • Extremely LIKELY
    11
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ashley House

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    3
  • Relative of Resident/Service User
    1

I believe that the provision of good care is all about the carers - and the management and staff at Ashley House are wonderful! It takes huge patience and kindness to keep everyone happy, and the staff at Ashley House certainly do their very best. It's interesting to note that some staff have been there a long time and it feels like a close, well-managed team.

The surroundings are homely, not clinical, and the gardens and conservatory are an added bonus. There is plenty of good food plus lovely snacks and refreshments throughout the day. The dining room feels cosy and communal and I love the menu on the wall.

There is a real commitment to joining in local activities, including walks, church visits, community singalongs and tea dances. Residents also mix regularly with school children, which makes everyone happy - young and old.

I would not hesitate to recommend Ashley House.

How likely would you be to recommend Ashley House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

My father has been a resident at Ashley House for two and a half very happy years. The ethos is to provide a home from home environment so there are no regimented routines; residents get up when they want, eat where they want and get as involved in the activities as they wish. The carers are dedicated and hardworking, making the residents feel safe and loved but all the staff contribute to the cheerful atmosphere, providing high standards of cleanliness and excellent food. Ashley House has retained its good rating from the CQC as a result of the changes and developments put in place by the manager who acts on suggestions and is constantly looking to improve the fabric of the building and extend the amenities. For example, the number and range of activities have been expanded to include a fitness class and "Toddler Tuesdays"; this is a delightful hour when residents get to sing and complete activities with an energetic pre-school group.

How likely would you be to recommend Ashley House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Dad has been a resident of Ashley House for a month. After a shaky 48 hours, he has become familiar with the routines and learnt to accept the help on offer. After many years of independent living, he has needed to be encouraged to treat the house as a hotel.

He enjoys the food provided and put on a kilo in the first fortnight, causing him to take care of what he eats in between meals. He has a very comfortable, newly decorated and furnished, spacious room with ensuite toilet and sink. The view from his room across the moor to the railway viaduct is exceptional and keeps him entertained throughout the day.

The management have been very supportive in allowing us to provide him with Sky for his TV and an amplified phone - two of the important elements of his life at home - maintaining continuity of his lifestyle.

How likely would you be to recommend Ashley House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

My mother initially went for respite care for one week but after returning home for one day decided she much preferred living at Ashley House. It is a home in the true sense of the word, friendly, welcoming, caring, open. As her daughter I drop in with no notice and have always enjoyed my visits and always been very pleased and surprised at what activities mum has been doing from planting seeds to singing, walking, flower arranging, making cards etc. I've found all the staff to be very caring and helpful and always available. Mum has dementia and I think it is just the right size home for her she has made friends easily and can recognise the staff, shes also very proud of her room which has an en-suite, which I consider essential for her independence and privacy.

How likely would you be to recommend Ashley House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Ashley House has provided a safe and friendly day care for my mother who is 93 years old, she lives with us and receives day care twice a week. The staff are always friendly and mum tells us the food is lovely.
We feel very happy to leave mum in their care which gives us that much needed respite.

How likely would you be to recommend Ashley House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Value for Money

Average Rating:   4.8 out of 5

Sadly when my father came out of hospital it was very soon apparent that Dad couldn’t cope at home even with carers and my mum couldn’t do any caring as not good herself, we were really in a crisis situation. Fortunately, Ashley House were in a position to offer a place. Dad was sad and reluctant to go but understood the reasoning. This is in the same town so his friends can visit. Well I can’t speak highly enough of the care he has received but more importantly, my father has settled so well and says he is looked after very well. The staff are very kind and treat him with respect. He very much enjoys the food and they always make him something different if he doesn’t fancy what’s on offer or make a sandwich when he is hungry. The manager is always available to talk over any concerns and if you email her she will always respond promptly. You are always welcome to visit we feel so relieved to have Dad cared for so well. Also lots of different activities going on.

How likely would you be to recommend Ashley House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Ashley House is an old Victorian building and is in the process of being upgraded internally with paint and decor.
However, the care given is excellent and I would not want to put her in any other care home.
This is an excellent home.

How likely would you be to recommend Ashley House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I was so thrilled to get my mother into this residential home. The staff are brilliant, so caring and helpful and so patient. My mother's room looks out over the Somerset levels where she can see cows. Coming from a farming background, she loves it.
The meals are nourishing and well presented.

How likely would you be to recommend Ashley House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Recently under new management, I can already see changes in the living conditions, menus and inclusion of residents in decision making.
During my mother's short spell here, she received care and love above and beyond the call of duty from the amazing staff.
I cannot express my gratitude enough, they gave her a very special, peaceful end of life experience. She died with dignity thanks to those lovely ladies.

How likely would you be to recommend Ashley House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

This is a small well-established care home with caring friendly staff. Since the arrival of the new manager, the rooms and gardens are being refurbished and replanted. Meals are beginning to be more varied and residents seem to enjoy them. Public rooms and residents bedrooms are always clean and tidy and residents flowers are always looked after by the staff. It would be pleasing to see more activities and outings for the residents and greater use of the gardens.

How likely would you be to recommend Ashley House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.6 out of 5

The level of care and warmth towards residents is outstanding. I could not recommend it more highly. My mother has a difficult medical condition which all the carers deal with cheerfully and respectfully. Everything else, including management and food, is fine. One small thing - I hope more can be done to get residents out of their rooms and into the garden in the summer.

How likely would you be to recommend Ashley House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   4.6 out of 5

Submit a Review for Ashley House

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)
Your review must be about a service provided within the last 6 months.

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Staff Profiles

There are no staff profiles posted yet

Awards / Recognitions

There are currently no awards/recognitions posted yet for Ashley House

Job Vacancies