Avon Lee Lodge, Christchurch, Dorset
Avon Lee Lodge, Christchurch, Dorset
Avon Lee Lodge, Christchurch, Dorset

Avon Lee Lodge, in Christchurch, is located in scenic New Forest surroundings, as well as being well situated for local amenities, being a former vicarage that has been converted to offer skilled care.

The interior is versatile to individual choice and comforts, while incorporating innovative care products that add to the homeliness of the facility, supports those with mobility and the daily chores that carers accomplish.

There is a focus on privacy and independence, while an extensive list of activities allows residents to remain stimulated. Loved ones are made to feel welcome when visiting and on-going staff development keeps standards high.

Owner: Avon Lee Lodge Ltd

Person in charge: Tracy Kennedy (Manager)

Local Authority / Social Services: Dorset County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 24 Service Users

Registered Care Categories*: Old Age

Admission Information: Able to be transferred with one staff member. Ages 65+.

Single Rooms: 22

Shared Rooms: 1

Rooms with ensuite WC: 18

Weekly Charges Guide: Personal Care Single £700 – £1100 (These prices are only a guideline, please contact Avon Lee Lodge to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Avon Lee Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Avon Lee Lodge has a Review Score of 9.4 (9.439)

The Review Score of 9.4 (maximum of 10) for Avon Lee Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Avon Lee Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.439 for Avon Lee Lodge is calculated as follows: ( (31 Excellents x 5) + (33 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 66 Ratings = 4.439

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Avon Lee Lodge is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 5 Reviews ÷ 4.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Avon Lee Lodge?

  • Extremely LIKELY
    4
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Avon Lee Lodge

  • Daughter of Resident/Service User
    5
  • Resident / Service User
    1

Overall very good - any "issues" were dealt with in a very short space of time. Staff very patient and their overall caring approach meant that my father quickly adjusted to a potentially upsetting time of his life.

How likely would you be to recommend Avon Lee Lodge? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Since I've been here I've been treated very well. Everyone is kind and get me anything I need. It's like being at home, it's lovely to look outside and see the birds on the trees.
I don't have to follow any rules and can get up when I like. It's not too big so not too many people. It's like a country holiday, the food is good and a nice chef.
I have been here twice now and I look forward to coming again.
It was lovely having a bath as I can't use one at home.

How likely would you be to recommend Avon Lee Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The management and staff have always been professional, kind and caring towards my mother, but I would like to record how much I have appreciated their dedication over the past month when my mother returned from a short stay in the hospital. She was very disoriented and anxious and all staff went out of their way to look after her with such kindness and concern for which I was obviously very grateful.

How likely would you be to recommend Avon Lee Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Mum lived at Avon Lee Lodge for three and a half years during which time her dementia and physical condition worsened. She was very well cared for in a homely atmosphere and with kindness and consideration. As I live a distance away, my visits were fortnightly but I was never concerned about the way she was treated. Everyone was friendly and as her needs became increasingly of a personal nature she was treated with dignity and respect. I was always able to call her and if she couldn't hear her phone one of the staff would make sure she answered. Balancing a business with personal care must be tricky but I believe Avon Lee have it just right. It is a small, friendly home, well-run and with considerate carers and managers.

How likely would you be to recommend Avon Lee Lodge? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My father resides at Avon Lee Lodge but is unable to complete a review himself.
He has dementia and is bedbound.
He has been at Avon Lee Lodge for two and a half years.
We are very happy with his care.
All the staff are very kind and caring.
My father has to have assistance with all personal care and be fed liquidised meals.
The staff are also very kind and caring with my mother who sits with him each day.
We have no complaints only thanks.

How likely would you be to recommend Avon Lee Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

My sisters and I found Avon Lee to be the right place for our dad. we were kept informed all through dads finally days. Dad had some difficult moments and this was handled well by the staff. We would like to take a further opportunity to thank all who spent time with him and for their kindness and consideration.

How likely would you be to recommend Avon Lee Lodge? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

December 2011

Investors in People

Recipient: Avon Lee Lodge

Date: Monday 05 Dec 2011

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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