Crecy Care Home

My daughter is being wonderfully cared for at Crecy. Staff are kind and helpful and I am able to talk to the manager and her deputy who are both professional and creative about solutions to the management of problems. My daughter is currently getting extra help with her diet and all the staff are being wonderful with her. I can highly recommend Crecy as a place where you can be confident that your relative will be looked after as you would wish.

We have a weekly log sent to us, keeping us up to date. Medical issues are dealt with quickly and efficiently. Difficult behaviours are dealt with appropriately by the staff.

Ray

We needed to find Mum secure care urgently in June and were able to move her into the care home quickly. Mum settled quickly and she was always treated well and with the greatest of respect. The family were also able to easily discuss any concerns or issues we had about. The managers were also instrumental in helping us find another care home more suitable to Mum's needs. Mum was always clean and relaxed and improved from when she was first admitted.

On first arrival, staff were friendly, however, the room was only superficially clean. The mattress base was filthy and had to ask for it to be cleaned - done ineffectively. Each visit it was necessary to clean surfaces (purchased wipes and dustpan and brush). Clothes went missing, given clothes of other residents. No match for 20 pairs of socks! Carer openly declined to play the music choice of resident stating they preferred their own choice. Residents not taken out for visits (over a year according to staff). A formal complaint was not logged or responded to. The staff made no written notes. Resident is diabetic and had to request a Chiropodist visit, not offered. Had to ask for medical intervention when the resident was clearly unwell. Resulted in hospital admission. Sent with no wash bag and dirty clothes packed. Resident stated he had been threatened by staff but unable to prove. Never given GP details. Funds of resident held in office, staff in charge unable to access, stated 'above my pay grade'. On visits noted staff often on phones, little interaction with residents except doing a jigsaw, frequently. Staff didn't understand medical conditions even basic knowledge, therefore risk if unable to report clinical changes. A positive is that residents have open access to smoking.

My Mum was moved into Crecy Care Home during Covid. She stayed there until she died this month. She was well looked after, always happy and cheerful. She was there for just under three years. The staff always were attentive and helpful, answering any questions I had. my Mum always seemed happy.

It did not ease concerns and trust was lost. So mum has not returned.

I live here, and my room is lovely. The staff are very respectful; they help me with kindness. I couldn't ask for more.

Very nice, my mum likes it here.

My husband had a horrible experience in the four months he was admitted from September 2021 to Jan 2022 through lack of care and communication which led to him being hospitalised. Would not recommend this care home.

Staff are always friendly and approachable. They are constantly trying to motivate my brother (which can be extremely difficult). They are always welcoming and answer any questions we have as a family. They understand my brother and are very accommodating to his needs.

I have lived here for over 3 years and I feel safe and supported. Crecy feels like home and the service to take me out and about is good. The food is nice and I get on well with the manager and staff.

Both my sister and I are delighted with the care that our Mother receives at Crecy. The staff are caring, respectful and well-informed. They are very responsive to the varying needs of my Mother and do not hesitate to keep me up to date with any changes that concern them. They are very well managed and skilled in the uses of various nursing techniques employed at Crecy.

Staff are caring and friendly, and the manager is approachable and goes above and beyond to do what he can. The house seems well run and is inclusive as much as possible, especially when there are activities and parties for the residents.

The home is run to a very high standard. Very friendly staff. The home is always kept clean. My mum has lived here for 4 or 5 years and is very happy to be in such a good home.

On my first visit, the manager and staff greeted me with a smile and were chatty and friendly. I was offered a lunch which was yum. Everything I saw was done with extreme care. A care home that goes the extra mile. Well done.

A good welcome by staff. Front door unlocked - we were taken to my daughter's room. (There is a small leak at the base of the sink in my daughter's en-suite). Called to the dining room for lunch which the care home kindly provided for us. Excellent meal - cook is very good but is leaving soon - so sad. Mugs of tea provided for us. This is while staff are seeing to residents.

I do realise it must take time for new staff to get used to caring for a resident (like my daughter) who is totally blind and only has 66% hearing in her left ear - otherwise is deaf.

Thank you to all the staff at Crecy.

Staff are very friendly/caring and helpful. Nothing is too much trouble. Despite his dementia dad has a good rapport with his carers. Manager willing to turn his hand to anything to help his staff look after the residents.

Management and his team helped me with my dad especially moving him out of his home as it had steps. They dismantled his electric bed and moved it to Crecy. Dad enjoyed the entertainment and watching the World Cup and spending time with Mum. Nothing was too much trouble and so was able to enjoy respite with no worries. Thank you all.

All staff at Crecy are excellent. They are very pleasant and extremely caring to the residents.