Friary House

Very happy with Mum's care here, everyone so helpful and kind. We always feel very welcome whenever we visit, always offered refreshments, nothing is too much trouble. Mum doesn't join in activities but always seems very good, we have managed to persuade her to sit out on the decking which is lovely

While visiting allways been treated politly and with respect and very friendly

My mum has been at Friary House since March 2026. She is settled and cared for with kindness, patience and professionalism. The activities provided are interesting and engaging and stimulating. The home cooked food is appetising and there is a good variety to choose from.

I would not hesitate to use Friary House in the future if Mum requires their care. Well done, management and all the team. Many thanks.

Thank you to all the staff at Friary House.

My father originally stayed for 2 weeks respite while moving to the area. When the time came for him to be admitted to a care home following 6 weeks in hospital, seriously unwell, there was no other home that matched up to the kind of care he had received in respite. Despite his frailty on admission and 2 years later he is still holding his own, and never he or the family have any regrets about our choice of home.

From my first encounter with the staff at Friary House I felt sure that my dad was in the safest of hands. Dad was extremely well cared for - personal care was fantastic, activities were amazing (birds of prey, chicks, sheep, ice cream van, trips out, fish and chips to name a few). Dietary requirement met (delicious lunches, snacks, great variety). Health - regular visits from nurse practitioner and great communication at all times. All the staff have been incredible and I am so grateful for their kindness to my dad and my family too. An amazing team.

My mother spent the last four weeks of her life in Friary House. She was well cared for by kind and compassionate staff. This kindness was extended to her family and we were able to visit at any time. The end-of-life care given by the manager and staff was exemplary and went a long way in easing my mother's final days and hours. Knowing that she was in such a kind and caring home was very reassuring for us all.

The care home are there for the residents, organising activities and trips out. My mother has thrived while living here and the staff are very attentive to the residents’ needs. The home is always welcoming, exceptionally clean and smells very pleasant. My sister and I were very relieved when we walked into the home on a fact finding mission to find a suitable home for our mother. The other homes weren’t a patch on Friary House. It has made mum’s and our lives very happy.

U cannot describe the feeling of great reassurance we feel as a family knowing that our grandmother/mother is at Friary House. The care and compassion the staff have to give is immense.

The staff and management are very approachable. Mum feels 'loved' and cared for. The staff should take credit for making Friary such a wonderful, safe home for Mum through to end-of-life care.

Thanks to the patience and willing helpfulness of the staff, I have arranged regular garden visits with Dad since May, whether a summer's evening beer together, an early morning visit before lunch or enjoying an afternoon in the sun, the staff never seem inconvenienced. Given the time needed to get Dad organised and to help him on to the decking, the staff are always welcoming. Often my dad asks how I found this 'gem'. The atmosphere is warm, homely and intimate. Most of the staff have been there for many years and they all seem to know him well. A real gem.

The highest standard of care and healthcare was constantly provided to Mum over four and a half years. The environment is one of care, warmth, and friendship - as a home should be - and is combined with great attention to detail. It was Mum's home and she was very happy there. This is the best healthcare and care culture that I have seen and experienced.

This is a very caring home. All the staff treat the residents with great kindness, dignity and respect. They consulted us whenever they wanted to, in regards to something in my husband's care. He was very content and enjoyed the various activities. Noting his life had been at sea, they enhanced his life by taking him out for coffee where he could see the marina and boats. Also, to the esplanade to walk and see the sea. They also provided videos and CD's about ships, boats and watched them with him. As a family, we are very grateful for the care he was given and understanding when his health deteriorated.

I've booked my room already.

Friary House have done everything possible to make this a positive experience and looked after her brilliantly. Thank you.

The food, staff plus the good company plus the cat who keeps us company day and night.

My room is lovely, the staff are wonderful. Most of all I'm happy.

Whenever I visit I am greeted with a friendly smile.

A "very good" box would have been useful for all questions below. For "good" read "very good" in most instances.