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Car park at front of building
Friary House has a Review Score of 8.9 (8.855) out of 10, based on 3 reviews in the last 2 years. Over all time Friary House has 21 reviews.
Review from M W (Son of Resident) published on 13 August 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 8.9 (8.855) out of 10 for Friary House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.2 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.667 for Friary House is calculated as follows: ( (25 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 36 Ratings = 4.667
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.188 Points relating to the number of positive Reviews for Friary House is based on 3 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 16 registered maximum number of service users is 3.2. 3 Positive Reviews ÷ 3.2 = 0.938
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Feb 2025
Caring
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered manager
Joined: 2002
I am the manager of Friary house. I oversee all the day-to-day running of the home. I make sure that all the policies and procedures are up to date and that all the staff abide by all of these. I make sure that we provide a high standard of care to all the residents. I audit and check on all care plans. I support staff when needed ensuring that their mental well-being is looked after. And ensuring that they are happy in their job.
Qualifications -
Level 5 diploma in leadership for Health and Social Care and children and young people’s services.
What do you enjoy most about working at Friary Care?
Seeing the residents happy and content. Working with my colleagues who are one of the best teams that I know.
Working under Peter Fry who is very supportive in everything.
Job Title: Deputy Manager
Joined: 2004
I am the Deputy Manager of Friary House. Friary House is a 16-bedded home where I provide continuity of support, including tailoring care plans to suit the individual needs of our residents, aiding our Registered Manager of the home (Shelley Sanders) and the Director of both homes (Peter Fry), and encouraging every member of our fantastic team. I like to feel I can support everyone.
Qualifications -
Level 3 in In Lead Adult Care and Level 3 in Actives
Over the years I have taken on multiple responsibilities. I began work as a cleaner, continued as a carer and cook, and then transitioned into the wonderful role of organising activities for the residents, before assuming the role of Deputy Manager.
What do you enjoy most about working at Friary Care? -
Interacting with our amazing residents, supporting my colleagues, interacting with families, working closely with health care professionals, listening, and supporting our sister home where and when possible.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Friary House to verify any information. View our terms and conditions. Friary House has an Enhanced Service - more info.
