Owner: Christopher Robin Calder

Person in charge: Linda Roberts (Manager)

Local Authority / Social Services: Dorset County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 14 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 14

Rooms with ensuite WC: 11

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Directions:

Priestlands is situated just off Bristol it runs in a horseshoe shape. If travelling from the bottom of Bristol road towards Wincanton, take the second exit off Bristol round (this is the first entrance of Priestlands)
Drive almost to the corner and there is a driveway on the Left sign-posted Garden House.

Visiting:

Feel free to phone and request a tour with the Manager

Parking:

Parking spaces for visitors at Garden House

Latest Care Quality Commission* Report on Garden House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Garden House has a Review Score of 9.6 (9.642)

The Review Score of 9.6 (maximum of 10) for Garden House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Garden House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.642 for Garden House is calculated as follows: ( (81 Excellents x 5) + (35 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 120 Ratings = 4.642

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Garden House is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 2.8 positive Reviews (14 registered maximum number of service users ÷ 5). 8 Reviews ÷ 2.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Garden House?

  • Extremely LIKELY
    10
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Garden House

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Cousin of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • more

I visited my aunt on 18th December. My aunt is bed bound but her room has been tidied with Christmas cards displayed. Refreshments are offered frequently as is the offer of food.

During the visit, my aunt required moving. The staff on duty were quick to help and make sure she was comfortable. All the staff are knowledgeable and my aunt's health and understand her as an individual and provide her with both dignity and kindness.

How likely would you be to recommend Garden House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Excellent

The management and staff are very caring and understand my mother's 'sense of humour' very well. The moment any problems have arisen, they have been in direct contact with us and have helped to solve any outstanding issues.

The home may be small, but that is its endearing advantage.

Indeed, my mother is always saying how happy she is there.

How likely would you be to recommend Garden House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My mum went to Garden House in July 2013 for a short stay and decided to go back after a few weeks back in her flat. She stayed at Garden House until 3rd March 2017 when she passed away aged 94. The staff are wonderful, very caring and kind, even though residents can be trying at times (Mum included). The food is very good. Activities - they have bingo, singers at times, lots more - I have put 'Good' because although they put the effort in, some residents don't join in.

When my mum passed, I was phoned and went to be with her to say goodbye. I can't say any more.

How likely would you be to recommend Garden House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

The care my father receives is above and beyond, and all the staff treat us as if we were family.

The home is clean and bright with no smells which was important when I started looking into care for my Dad.

I cannot praise the Garden House enough. My father has been here for two years and is happy, well fed, clean and contented.

How likely would you be to recommend Garden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister in law was admitted to hospital for surgery only 6 weeks after joining the home - the care and empathy given by the home were excellent in her weeks after surgery.
The staff are unfailingly kind and welcoming to any visitors who turn up announced or unannounced.
There is a very friendly environment in the home with cheerful carers to attend residents.

How likely would you be to recommend Garden House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

For two and a half years my cousins were lucky to occupy a double room at the Garden House where their every need was met and they were able to enjoy being together in a happy, safe environment. Both being frail with different accelerating health issues it was difficult to find a facility that could take both of them in a double room. They were able to have some of their own furniture and more importantly mementoes of their married life around them. Their room had large patio doors which enabled them to see wildlife in the garden and views of the pond which helped provide an interest that matched their former country based life. The staff always responded rapidly to calls for assistance and every effort was made to provide cuisine that matched both their dietary requirements and personal wishes.

How likely would you be to recommend Garden House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has now been a resident for 18 months so it is timely to write a review. My mother is very happy with the quality of care she receives and my wife and I are happy to place on record that we have nothing but praise for the service provided. All staff are unfailingly friendly, helpful and professional in everything they do, and nothing is too much trouble.

How likely would you be to recommend Garden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum went into Garden House as she needed to convalesce after an operation in January 2016. Mum's stay was only meant to be temporary but due to complications with the operation and other health issues, she stayed there for 18 months.

I only have good things to report and we were indeed very fortunate to choose this rest home. The staff were very caring and made mum's stay bearable and fun as she was indeed a 'reluctant' resident! She was given first class care and attention and I cannot fault Garden House as there were definitely sometimes challenging and difficult times with mum. Living in London myself and my brother in Canada, knowing she was being so well cared for was a huge relief to us both.

Sadly mum passed away in July 2017 only four weeks after transferring to a nursing home. Mum forged special friendships with staff and four actually attended her funeral which is a testament to their commitment and caring.

How likely would you be to recommend Garden House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My mothers rapid and unexpected deterioration required an immediate upgrade in her level of care. I had the great good fortune to discover Garden House Rest Home close to my mothers existing accommodation, with a beautiful room vacant. The staff were welcoming and gave me great confidence that my mother would be properly cared for. By 5.00pm we were moved in, and made comfortable with every consideration. Throughout her stay her care was compassionate, unstinting, and perfectly pitched at my mothers deteriorating condition. My mother told me that she awarded me 11 out of 10 with a gold star for finding Garden House. It was not me that deserved the award but the outstanding leadership and teamwork of all of the staff. They were brilliant. I will actively recommend Garden House to any acquaintance whose family circumstance requires residential care of the highest standard.

How likely would you be to recommend Garden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Garden House is lovely, they look after their staff and that shines through in the care provided. The summer party for residents and families was a beautiful day and lots of effort was made to ensure everyone had a lovely day. There seems to always be a lot of effort made to better things.

How likely would you be to recommend Garden House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

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Care Home Idol 2016

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