Millbrook House Residential Care Home

A beautiful and very well-kept garden and grounds. Food a bit mixed.

Millbrook House is a residential care home second to none. Having visited four or five care homes in the area with a view to my Mother going into respite care for a couple of weeks following a long stay in hospital, there is NO comparison to the very excellent care, attention and support demonstrated at Millbrook House.

Everyone is so attentive and has time to listen and make residents feel inclusive and welcomed, it's like a family, headed by a wonderful Manager and supportive team, who provide 5 ***** care day and night.

A monthly schedule is sent to relatives showcasing a wide variety of events run by enthusiastic staff, including excursions, stimulating cognitive activities and creative pursuits, to name but a few.

The residents' communal rooms such as the lobby, dining room, lounge and drawing room resemble a 5 ***** hotel and the grounds are palatial. The bedrooms are equally well-furnished, warm and comfortable.

The people and place make Millbrook House special.

Mum has been a resident at Millbrook House Residential Care Home for 5 years. Throughout her stay, the care she has received has always been excellent, the meals are prepared to suit her dietary requirements and her room is clean and well presented. The Manager and Head of Care are always available if I have any concerns and they have excellent links with the local GP. MBH run a full and varied activities program, and encourage residents to joint in. Whenever visiting, I am always greeted with a friendly face and a lovely smile, a quick update on what mum has done that day and how she is generally, I'm made to feel very welcome. Millbrook House is a beautiful house in a quiet village, the gardens are stunning and have views of Hambledon Hill.

My two week stay at Millbrook House Residential Care Home came as a huge blessing following all the hard work and stress entailed in moving house from Poole to nearby Shaftesbury. The care there was perfect - unobtrusive, gentle and sensitive to one's needs. It was an absolute pleasure to be there, and in such wonderful surroundings. Thank you very, very much!

Our friend has been at Millbrook for 5 years now and when we first viewed the home we needed to ensure that this could be his forever home. Our initial impression was wow and in all this time it has not changed. The home is delightful, clean, spacious and welcoming. The staff have always been considerate, courteous, and kind. Our friend is treated with the utmost respect and is allowed to be himself. He is happy and content and we cannot thank the management and staff for all that they do. We are always made welcome and we can leave each time completely assured that our friend is where he needs to be, with people who truly care about him.

It's difficult to have to move a loved one into care. After a local search, Millbrook House was chosen to be the right place for our mother, as soon as stepping through the front door. Inside this beautiful property, you will find professional and extremely caring staff who know their charges extremely well. No issue is too small. Mum moved in at the beginning of 2020 and was well protected and cared for during the pandemic when we were unable to visit until a room with a screen was set up, allowing us to be in the same space. We also spent many of our visits in the beautiful garden when rules allowed. We are informed on health issues as necessary, and there appear to be good links with the local GP practice. We have found the management to be excellent and totally approachable. Millbrook is a family, and we are proud to be part of it.

Millbrook House Residential Care Home is a beautiful setting and I enjoyed my short respite stay.

I very much enjoyed my stay at Millbrook House. The facilities were very homely and the staff very welcoming. I enjoyed the food and some of the activities., I would be very happy to visit again for a respite stay, as I preferred Millbrook House to other respite visits I have experienced.

I am delighted that my mother is very happy and enjoying the programme of activities.

After about three days, I settled into the Millbrook House Residential Care Home routine. I especially enjoyed the meals as they were exceptional and obviously, it was good not having to cook them myself. I was at Millbrook House for respite care after a fall and subsequent hip operation and my stay definitely helped me with my confidence for when I returned home. All in all, it was an enjoyable experience and I was looked after very well.

My mother has been here a year and is very happy and well cared for. The staff are very kind, caring, and hard-working, she is very fond of them. The house and gardens are lovely in this beautiful village.

Millbrook House Residential Care Home is surrounded by such beautiful gardens and the house itself is a credit to all concerned. Having been here for two very happy years, I look forward to my remaining years.

We feel that he is having the best of care.

Of course, it comes at a price, but knowing Mym is happy, well cared for and has the company of other residents and staff, is invaluable.

We had looked at other homes in the area and found the food to be bland and unappealing. When we visited Millbrook House they had their own chef and staff and the food was exceptional. In later life, having enjoyable meals each day makes such a difference. We therefore began by having my father stay for a month and we found that as with the attention to the food, the attention of the staff, the cleanliness of the facility and the homely feel of the place really shone through. My father has now been at Millbrook House for six months. He is settled and tells me often how he feels safe and a part of the place. This is such a relief to us and we are immensely grateful to the management who have helped guide us and the super friendly and caring staff.

As a family, we cannot speak highly enough of this home and so glad that we chose it for our father.

Millbrook House Residential Care Home is delightful. The manager deserves top marks for her dedicated expertise in managing this wonderful home. The carers are so cheerful and kind and my husband has had superb attention. The ambience of the home is very warm and it is truly a 'home from home'. I would recommend it highly to anyone seeking care for an elderly relative. Five stars!

My father entered Millbrook House following a fall - after only two weeks he said he does not want to leave. I cannot speak highly enough of all the staff. He has been brilliantly cared for and has continued to recover each day. He particularly loves the food and all the carers. The whole atmosphere at Millbrook House is happy and the gardens are beautiful.

Both my parents are at Millbrook House - both have different needs. My Father, until recently didn't require any care but is now finding he needs extra help. Staff are very attentive to his needs but aware of his desire for independence! They always have a smile and are very courteous.

Millbrook staff are efficient and friendly. It really does feel like a home, not an institution. Dad's room is delightful, always clean and well-presented. I have complete confidence in the management and all staff to have Dad's best interests uppermost. I'm very happy he's there. The gardens are a joy.