Care Homes Owned by Bramley Care

Thank you so much for your kind words. We're delighted to hear that your experience of Millbrook House reflects the dedication of our team and the welcoming environment we strive to provide. Your feedback means a great deal to us, and we're so pleased your mother felt supported and included during her stay.

Dear M, Thank you for your wonderful review of The Old Rectory. We are delighted to hear that your mother and your family have had such a positive experience since spring. It's great to know that your mother has settled into a "homely care home" with cheerful and helpful staff. Our residents enjoy a variety of activities, thanks to our dedicated activities team. We appreciate your recognition of the high ratio of carers to residents and the standard of care your mother receives. Our management team values approachability and clear communication, and we're glad to know you find us responsive. Thank you for mentioning the outside terrace and garden, which provide a safe space for residents to enjoy when the weather is nice. Your thoughtful feedback will be shared with our team, who will be pleased to know their efforts are making a difference. We are honoured to care for your mother and committed to providing a joyful environment for all our residents.

Thank you for your kind review and for your continued trust in Millbrook House over the past five years. We're so pleased to hear that you've been happy with the care your mum receives, and that you feel supported and welcomed when you visit. Your mum is an absolute joy to care for - she always has a smile on her face and a song on her lips, and she truly brightens the day for everyone around her. It's lovely to see her joining in with activities and enjoying her time here, and we're glad to know this is reflected in your experience too.We appreciate your comments about the home, our communication, and we're also glad the peaceful setting and gardens continue to be appreciated - they're something we're fortunate to have. Thank you again for your thoughtful feedback.

Thank you so much for your kind and thoughtful review.It means a great deal to all of us at Bramley House to know that your mother has settled in well and that you've felt reassured by the care and support she's received. Creating a space that feels like home is something we deeply value, so we're especially glad that personalising her room helped make that transition feel comfortable and familiar.Your recognition of our team's approach means a lot. We take great pride in ensuring our staff are well-trained in delivering care with dignity, respect, and warmth.I'm also pleased to hear that she's enjoying the food and activities. Our aim is always to provide a positive, engaging environment, and knowing that the team spirit we strive to build is felt by families too is truly rewarding.Thank you again for your trust in us. We are privileged to care for your mother and will continue to do all we can to support her and your family, with compassion and dedication.

Thank you for you positive comments, there was always great communication between the whole family and the home, this made the transitioning go really well and Mother in law settled quite quickly, she has a lovely personality and all the staff are very fond of her. We have all worked well on making sure that she enjoys her food, as we knew this would be a positive experience for her and the family. Your Mother in law enjoys her days being around the staff and participating in activities

Thank you, Stephanie, for such kind words. We appreciate positive feedback. Our staff try to make any transfers as smooth as possible. It was positive from the moment you called to enquire about Gran coming into our care. Gran has settled well into The Old Rectory and makes us all smile daily. We pride ourselves in making everyone feel welcome and part of a family. We offer support not only to the resident but also to their families. We encourage family members to contact us as much as they need to, which gives reassurance to families and the residents.

Thank you so much for your kind words and for sharing your experience at Bramley House. We are delighted to hear that your husband feels welcomed and well cared for and that our team has made his stay comfortable. Providing a warm, homely and high-quality environment is at the heart of what we do and we truly appreciate your feedback. If there is anything more we can do to support you and your husband, please don't hesitate to reach out. Wishing him a happy and fulfilling stay with us.

Thank you for your kind words. They are very much appreciated. We will always remember your dad; he was a wonderful gentleman and a charming man. It was heart-warming to see a family so close and committed to being with their father until the end. Caring for Mum was a joy, and we understood the urgency of her needing to return home. She also worked diligently on her recovery, which made it a true delight to assist her. Our staff take great pride in providing the best possible care, and we have some excellent team members here. I am proud to manage both the team and the home.

Thank you for your feedback. We are truly sorry to hear about your concerns and appreciate the opportunity to respond and provide clarity. Your mother's care and comfort are our highest priorities. Personal care is provided daily, and our records confirm this is consistently upheld. Regarding her shoes, we promptly identified the need for replacement and called your sister on 6 December to advise. The issue was resolved very quickly thereafter. Following your feedback, we have asked our maintenance team to review the carpet in her room to ensure it remains safe. The fall you mentioned occurred six years ago in the garden and, while unfortunate, was an accidental incident that we addressed at the time. Our records indicate that it left no ongoing issues or concerning scars. We greatly value the relationship we have with your family and encourage you to contact us directly to discuss this further. Your input helps us continue to provide the high-quality care we are committed to.

Thank you so much for your kind and thoughtful review. We are deeply touched to hear your thoughts. It's wonderful to know that she refers to our care home as 'the hotel' and enjoys the environment. I'm glad that our team could provide the support you needed during the transition and that the respite stay helped set everything in place. We understand how challenging it can be to make such a significant change, and we strive to ensure that each resident feels welcomed and cared for. Thank you again for your appreciation and for sharing your positive experience.

Thank you so much for your review. We are so pleased that your stay was a positive experience and that the care was 'perfect'. We are very grateful for your review and feedback. Thank you.

Thank you so much for your kind words and feedback. We are delighted to hear that your father has settled in well and receives the care and attention he needs. It's wonderful to know that our staff's dedication and consideration have positively impacted both your father's well-being and your visits. We strive to create a warm and welcoming environment, and it's gratifying to hear that the humour and cups of tea have contributed to a pleasant experience. We are also pleased to hear that the attention to detail regarding health queries and dietary needs has met your expectations. Ensuring that all records are up-to-date and managing appointments efficiently are key priorities for us, and it's reassuring to know that this has been handled well. The transition can be a challenging time, and I'm glad that we have a welcoming approach, which helped make it smoother for your family. We are very happy to have your father with us and appreciate your recognition of the care he is receiving.

Thank you, Janice. It was an absolute pleasure looking after your father a true gentleman, it was great to see him progress and gain his strength back so that he would be able to go back home. A happy ending for you all.