Care Homes Owned by Bramley Care

Reply from Anna Dunford, Home Manager at Bramley HouseThank you so much for your wonderful feedback. It is an absolute pleasure for all of us at Bramley House to care for "Pop" - he truly brings joy to the home. We are thrilled that you and your family enjoy the activities, updates, and catering we provide, and it was such a privilege to celebrate your parents' 60th wedding anniversary with him, alongside family and friends. Seeing him happy and engaged makes all our efforts worthwhile.
We also want you to know that we are always here to support our residents' families - you are an important part of the Bramley family, and it means so much to us to work alongside you in caring for Pop. Thank you again for taking the time to share your kind words - they are greatly appreciated by everyone here.

Reply from Anna Dunford, Home Manager at Bramley HouseThank you so much for your kind and thoughtful review. We're truly grateful you took the time to share your experience. It means a great deal to know we could support you and your family during a difficult and unexpected time. We're delighted your father has settled in well and is happy here at Bramley House. Our team works hard to create a warm, family atmosphere where residents feel valued and families feel supported. It's heart warming to hear this has been reflected in your visits and that you've felt welcomed and cared for too. Supporting both our residents and their loved ones is at the heart of what we do, and your lovely words are a true testament to the dedication and compassion of our whole team.

Reply from Anna Dunford, Home Manager at Bramley HouseThank you so much for your kind and thoughtful words. It truly means a great deal to the whole team at Bramley House to know that our care and support have made such a positive difference to both you and your husband.We pride ourselves on getting to know each resident and their family as individuals, ensuring that care is always person-centred, compassionate, and responsive to their needs. Your recognition of the team's quick actions and professionalism during an emergency is especially appreciated, it highlights the dedication and skill our staff demonstrate every day.We're delighted that you would recommend Bramley House and that you feel confident in the care and communication we provide. Thank you again for taking the time to share your experience, your feedback inspires us to continue delivering the highest standard of care to all our residents and their loved ones.

Reply from Anna Dunford, Home Manager at Bramley HouseDear Tim, Thank you so much for taking the time to leave such a kind and detailed review. It was a genuine pleasure to welcome your father and your family to Bramley House, I am delighted that you felt at ease from the very first moment. As manager, I take great pride in ensuring every aspect of care and support meets the highest standards, from arrival to daily routines, and it's incredibly rewarding to know our efforts have made a positive impact. I'm especially pleased that our team's dedication to getting to know your father, listening to his needs, and offering tailored activities has been noticed. We also aim to support families throughout, helping you feel confident and reassured. Regarding meals, we have met with our chef to develop a menu more suited to his preferences, ensuring food is enjoyable as well as nutritious. It is a privilege to support your father and family, and we will continue to ensure his time at Bramley House is comfortable, engaging, and feels like home.

Reply from Anna Dunford, Home Manager at Bramley HouseDear Alison,Thank you so much for your kind words and for taking the time to leave such a thoughtful review of Bramley House. We are so pleased to hear that you find the home well-run, friendly, and welcoming, and that your sister is cared for in a way that promotes dignity, comfort, and happiness.It means a lot that you notice the positive atmosphere, the encouragement given to residents, and the pride we take in keeping the home clean and homely. We are delighted that our home-cooked meals and the little touches, like welcoming families with food and drinks, help make everyone feel part of the Bramley House community.As manager, I feel privileged to lead a dedicated team who care deeply for our residents. We aim to create not just a care home, but a true home where residents feel valued, respected, and safe.Knowing that families recognise the warmth, dedication, and genuine affection our staff have for residents is deeply rewarding.Thank you again for your recommendation.

Reply from Sarah Wagner, Director at Millbrook House Residential Care HomeThank you so much for your kind words. We're delighted to hear that your experience of Millbrook House reflects the dedication of our team and the welcoming environment we strive to provide. Your feedback means a great deal to us, and we're so pleased your mother felt supported and included during her stay.

Reply from Amanda Woon, Manager at The Old RectoryDear M, Thank you for your wonderful review of The Old Rectory. We are delighted to hear that your mother and your family have had such a positive experience since spring. It's great to know that your mother has settled into a "homely care home" with cheerful and helpful staff. Our residents enjoy a variety of activities, thanks to our dedicated activities team. We appreciate your recognition of the high ratio of carers to residents and the standard of care your mother receives. Our management team values approachability and clear communication, and we're glad to know you find us responsive. Thank you for mentioning the outside terrace and garden, which provide a safe space for residents to enjoy when the weather is nice. Your thoughtful feedback will be shared with our team, who will be pleased to know their efforts are making a difference. We are honoured to care for your mother and committed to providing a joyful environment for all our residents.

Reply from Sarah Wagner, Director at Millbrook House Residential Care HomeThank you for your kind review and for your continued trust in Millbrook House over the past five years. We're so pleased to hear that you've been happy with the care your mum receives, and that you feel supported and welcomed when you visit. Your mum is an absolute joy to care for - she always has a smile on her face and a song on her lips, and she truly brightens the day for everyone around her. It's lovely to see her joining in with activities and enjoying her time here, and we're glad to know this is reflected in your experience too.We appreciate your comments about the home, our communication, and we're also glad the peaceful setting and gardens continue to be appreciated - they're something we're fortunate to have. Thank you again for your thoughtful feedback.

Reply from Anna Dunford, Home Manager at Bramley HouseThank you so much for your kind and thoughtful review.It means a great deal to all of us at Bramley House to know that your mother has settled in well and that you've felt reassured by the care and support she's received. Creating a space that feels like home is something we deeply value, so we're especially glad that personalising her room helped make that transition feel comfortable and familiar.Your recognition of our team's approach means a lot. We take great pride in ensuring our staff are well-trained in delivering care with dignity, respect, and warmth.I'm also pleased to hear that she's enjoying the food and activities. Our aim is always to provide a positive, engaging environment, and knowing that the team spirit we strive to build is felt by families too is truly rewarding.Thank you again for your trust in us. We are privileged to care for your mother and will continue to do all we can to support her and your family, with compassion and dedication.

Reply from Amanda woon, Manager at The Old RectoryThank you for you positive comments, there was always great communication between the whole family and the home, this made the transitioning go really well and Mother in law settled quite quickly, she has a lovely personality and all the staff are very fond of her. We have all worked well on making sure that she enjoys her food, as we knew this would be a positive experience for her and the family. Your Mother in law enjoys her days being around the staff and participating in activities

Reply from Amanda woon, Manager at The Old RectoryThank you, Stephanie, for such kind words. We appreciate positive feedback. Our staff try to make any transfers as smooth as possible. It was positive from the moment you called to enquire about Gran coming into our care. Gran has settled well into The Old Rectory and makes us all smile daily. We pride ourselves in making everyone feel welcome and part of a family. We offer support not only to the resident but also to their families. We encourage family members to contact us as much as they need to, which gives reassurance to families and the residents.

Reply from Kerry Johnston, Marketing Manager at Bramley HouseThank you so much for your kind words and for sharing your experience at Bramley House. We are delighted to hear that your husband feels welcomed and well cared for and that our team has made his stay comfortable. Providing a warm, homely and high-quality environment is at the heart of what we do and we truly appreciate your feedback. If there is anything more we can do to support you and your husband, please don't hesitate to reach out. Wishing him a happy and fulfilling stay with us.

Reply from Amanda woon, Manager at The Old RectoryThank you for your kind words. They are very much appreciated. We will always remember your dad; he was a wonderful gentleman and a charming man. It was heart-warming to see a family so close and committed to being with their father until the end. Caring for Mum was a joy, and we understood the urgency of her needing to return home. She also worked diligently on her recovery, which made it a true delight to assist her. Our staff take great pride in providing the best possible care, and we have some excellent team members here. I am proud to manage both the team and the home.

Reply from Sarah Wagner, Director at Bramley HouseThank you for your feedback. We are truly sorry to hear about your concerns and appreciate the opportunity to respond and provide clarity. Your mother's care and comfort are our highest priorities. Personal care is provided daily, and our records confirm this is consistently upheld. Regarding her shoes, we promptly identified the need for replacement and called your sister on 6 December to advise. The issue was resolved very quickly thereafter. Following your feedback, we have asked our maintenance team to review the carpet in her room to ensure it remains safe. The fall you mentioned occurred six years ago in the garden and, while unfortunate, was an accidental incident that we addressed at the time. Our records indicate that it left no ongoing issues or concerning scars. We greatly value the relationship we have with your family and encourage you to contact us directly to discuss this further. Your input helps us continue to provide the high-quality care we are committed to.