Bramley House

Castle Street, Mere, Warminster BA12 6JN

Bramley House enjoys scenic surroundings and a positive community life. A pleasant place for family to visit and for individuals to enjoy a comfortable retirement and personalised care.

Carers are skilled in versatile forms of care, with respite provision available and trial stays open to interested clients. A friendly team help all new residents to settle in, welcoming visitors and supporting personal interests.

While being an ideal environment for old age related care, the home also welcomes adults with a physical disability and carers are experienced in the challenges of dementia.

Owner: Sursum Ltd

Person in charge: Simon Jones (Manager)

Local Authority / Social Services: Wiltshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 37 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 37

Rooms with ensuite WC: 34

Weekly Charges Guide: Personal Care Single £875 – £950 (These prices are only a guideline, please contact Bramley House to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Bramley House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Bramley House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Bramley House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.78 for Bramley House is calculated as follows: ( (132 Excellents x 5) + (35 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 168 Ratings = 4.78

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.811 Points relating to the number of positive Reviews for Bramley House is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.4 positive Reviews (37 registered maximum number of service users ÷ 5). 6 Reviews ÷ 7.4 Target = 0.811

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Bramley House has a Review Score of 9.6 (9.591) from 14 Reviews


Average Ratings

  • Excellent
    12
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bramley House?

  • Extremely LIKELY
    14
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bramley House

  • Daughter of Resident/Service User
    6
  • Friend of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

My mother has been in six care/nursing homes, so I can say from experience that Bramley's care is exceptional, compared to the others. The staff do not change every other week, they speak English and are very kind and patient. The manager is responsible for the results due to his hard and efficient work, attention to detail and great understanding.

How likely would you be to recommend Bramley House? Extremely Likely

Overall Standard

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Average Rating:   4.9 out of 5

Before choosing Bramley House I visited about five other care homes in this area. Bramley House struck me as being as close to being one's own home as possible with a welcoming atmosphere and friendly caring staff. I visit twice a week on a variety of days and times and have always been impressed most positively.

How likely would you be to recommend Bramley House? Extremely Likely

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Average Rating:   5 out of 5

The most striking thing is the friendliness and goodwill of all the staff. Mum is very well cared for, her room is clean and always tidy and nothing is ever an effort.
As mum is chair bound they always bring her down to the activities and for lunch if she wants. Friends and relations are made welcome at all times. Over the last 4 years, I have found nothing to complain about. Very good!!

How likely would you be to recommend Bramley House? Extremely Likely

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Average Rating:   4.8 out of 5

The care staff at Bramley are exceptionally good at their job. They know their residents and are always there to make them comfortable and "at home" as much as possible.
The staff are willing to explore ways of assisting residents to go on trips and outings suggested. Visitors are always made welcome. When it is time for me to be looked after I will be hoping to get the sort of first-class care that is given here.

How likely would you be to recommend Bramley House? Extremely Likely

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Average Rating:   5 out of 5

While a resident of Bramley House he was treated with dignity and warmth. He was always well turned out, relaxed and cheerful no matter what time or day you went to see him. Staff and management were always available to answer our queries.
The care home had a feeling of homeliness eg. Fresh flowers, lovely home cooked food and resident cat and dog. On his passing, the staff's understanding and compassion continued to be extended to the family.

How likely would you be to recommend Bramley House? Extremely Likely

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Average Rating:   4.6 out of 5

Mum spent her final 7 months in Bramley House and on every visit we were so impressed by the welcome we received and how well she was being looked after. Her room was always clean, bedding and clothing washed regularly and a good choice of food.
As her condition deteriorated her care was seamlessly adapted to meet her changing needs and we were regularly updated.
The management and staff are a really special team - creating a genuinely happy, jolly and homely atmosphere where nothing is too much trouble, always hard working but very approachable.
We regularly saw residents participating in organised activities, and we now have some lovely photos of mum taken by the staff enjoying Christmas lunch and blowing out the candles on her birthday (89th) cake.
It was such a relief to us that mum was so well looked after but we would also like to mention that we regularly saw, and heard staff, spending time with other residents, patiently dealing with sometimes quite challenging situations.

How likely would you be to recommend Bramley House? Extremely Likely

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Average Rating:   5 out of 5

My wife went into Bramley House in November of 2016. She has settled in very well, mainly due to the staff being so friendly and helpful. I cannot speak too highly of them. Nothing is too much trouble. The food is excellent and well prepared. The accommodation is very comfortable. She is so much happier now than when she was at home. Which makes me feel that I made the right decision in putting into such a lovely place.

How likely would you be to recommend Bramley House? Extremely Likely

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Average Rating:   5 out of 5

I am delighted with the help and support that mum receives at Bramley House. Mum had become a challenge at her previous home but the lovely staff at Bramley House turned her life around in just a few weeks. It is a pleasure to spend time there with her and I know she enjoys the food and activities. Thank you, Bramley House!

How likely would you be to recommend Bramley House? Extremely Likely

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Average Rating:   4.9 out of 5

My mother has been at Bramley House for around 4 months. During that time nothing has been too much trouble for the staff in their efforts to make her feel at home - and she is more content and 'well' now than she has been for quite a few years. Bramley House's level of care, kindness and attention to detail has impressed me from day one and I feel extremely positive about my mother's future there.

How likely would you be to recommend Bramley House? Extremely Likely

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Average Rating:   4.9 out of 5

My grandmother has been a resident at Bramley House since 2014 following the hard decision that she could no longer support herself at home. Bramley House is an exceptional homely home. It is clean and lovely, bright rooms with plenty of space. The staff at Bramley House are just wonderful. Very caring and nothing is too much trouble, they listen to the needs of its residents. Could not thank them enough and all the support they give to both my grandmother and us as a family.

How likely would you be to recommend Bramley House? Extremely Likely

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Average Rating:   5 out of 5

Always very pleasant and welcoming. Friendly and calm atmosphere. Polite and caring staff - well kept/presented facilities. Beautiful well kept grounds with easy access for residents and visitors. Always plenty of activities taking place.
If when we have an issue to discuss, always been listened to and action taken immediately.

How likely would you be to recommend Bramley House? Extremely Likely

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Average Rating:   4.1 out of 5

Moved my mother here from "sheltered" flat in July. She had started to have repeated panic attacks and spent most of her time in bed. Refused meals and was generally unhappy and lonely. Since moving to Bramley House she has had no panic attacks, eats everything (all freshly cooked) in the dinning room. Participates in afternoon activities with the activities manager and watches tv in the evenings in the lounge with her friends. The home is just great and turned her life around, Encourages her to dress and get up, help with her clothes and shower. Mix and enjoy what time she has left. Cannot praise them enough all the staff are good.

How likely would you be to recommend Bramley House? Extremely Likely

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Average Rating:   5 out of 5

My father was fortunate enough to be moved to Bramley House. I have found the staff to be always very helpful, considerate and caring, prepared to put themselves out even in small ways. The standard of care given to my father is excellent. I would highly recommend Bramley to anyone.

How likely would you be to recommend Bramley House? Extremely Likely

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Average Rating:   4.8 out of 5

I have settled in well at Bramley House and find that the food is good. The staff are very helpful but I do have my favourites.

How likely would you be to recommend Bramley House? Extremely Likely

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Average Rating:   3.9 out of 5

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