Care Homes Owned by Bramley Care in Wiltshire

With our warmest wishes, Dawn, Dianne, Paula, Bygrace, Thandekile, Jayne, Taylor and ALL the team at Bramley House. Read less

Warmest regards, Dawn and all the team at Bramley House Read less

On behalf of everyone at Bramley House, thank you again for your thoughtful message. Dawn Read less

Thank you very much for your lovely review about our team. I'm so pleased to hear that your experience felt relaxing and caring, and that you found the staff likeable and helpful. Creating a calm, welcoming environment where people feel comfortable and well supported is always our aim. It's nice to hear that you found the room pleasant and well equipped. We want every stay, whether short or long term, to feel as homely and comfortable. I'm sorry that our Activities Coordinator was away during your time with us, which meant you didn't experience the full range of activities we usually offer. Engagement and stimulation are important to us, and we will reflect on how we ensure meaningful activities continue consistently. Regarding your preference for a female when showering. Personal dignity and choice are extremely important,we will always try to accommodate wherever possible. Please be assured this feedback will be taken seriously as part of our ongoing commitment to person-centred care Read less

I am so pleased to read that you felt your husband received excellent care during his time at Bramley House. Caring for someone with severe dementia who requires full support with personal care and mobility is a significant responsibility, and I am very proud that our team ensured he was always clean, well presented and supported with dignity. It's also reassuring to hear that you felt he was well fed and offered regular choice with drinks - maintaining comfort, nutrition and personal pride is extremely important to us. I also appreciate your honest comments regarding space and privacy. We understand how important it is for families to have quiet, private time together. While our building has its limitations, feedback like yours is valuable and helps us reflect on how we can continue to improve the environment and experience for residents and their loved ones. We wish you and your husband all the very best in his new home and thank you again for trusting us with his care. Read less

Thank you for recognising the team. I am very proud of the kindness and commitment they show every day. It's also lovely to hear that the home feels warm and welcoming when you visit - creating a comfortable, homely environment where residents can enjoy good food and companionship Read less

We are truly grateful for your kind words and are delighted to hear that your relative has felt happy, supported, and motivated at Bramley House. Creating a warm, welcoming environment for both residents and their families is incredibly important to us, so it means a great deal to know that you have felt welcomed and included during your visits. Your comments about the balance of patience, care, humour, and encouragement perfectly capture the spirit of our team. Our staff work hard to ensure each resident receives care that is not only safe and person-centred, but also filled with warmth, dignity, and moments of joy. We are especially pleased that you enjoyed the Christmas and New Year celebrations. Chef Liam and Tricia will be thrilled to hear your feedback, and the whole team will appreciate your recognition of the effort that goes on behind the scenes to make these occasions special for everyone. Read less

It is also lovely to hear your positive comments about the home environment, recent refurbishments, and our garden areas, as well as Hazel's room being made personal and familiar with photos. We are particularly pleased that you feel reassured about Hazel's dietary needs and that our kitchen team consistently caters well for her coeliac disease. Thank you also for your kind words about me personally and the team as a whole. Knowing that families feel supported, especially when living some distance away Read less

We also want you to know that we are always here to support our residents' families - you are an important part of the Bramley family, and it means so much to us to work alongside you in caring for Pop. Thank you again for taking the time to share your kind words - they are greatly appreciated by everyone here. Read less

Thank you so much for your kind and thoughtful review. We're truly grateful you took the time to share your experience. It means a great deal to know we could support you and your family during a difficult and unexpected time. We're delighted your father has settled in well and is happy here at Bramley House. Our team works hard to create a warm, family atmosphere where residents feel valued and families feel supported. It's heart warming to hear this has been reflected in your visits and that you've felt welcomed and cared for too. Supporting both our residents and their loved ones is at the heart of what we do, and your lovely words are a true testament to the dedication and compassion of our whole team. Read less

Thank you so much for your kind and thoughtful words. It truly means a great deal to the whole team at Bramley House to know that our care and support have made such a positive difference to both you and your husband.We pride ourselves on getting to know each resident and their family as individuals, ensuring that care is always person-centred, compassionate, and responsive to their needs. Your recognition of the team's quick actions and professionalism during an emergency is especially appreciated, it highlights the dedication and skill our staff demonstrate every day.We're delighted that you would recommend Bramley House and that you feel confident in the care and communication we provide. Thank you again for taking the time to share your experience, your feedback inspires us to continue delivering the highest standard of care to all our residents and their loved ones. Read less

Thank you so much for taking the time to share your kind feedback about your mother's care. We're so pleased to hear that you find our team polite, friendly, and supportive. The staff at Bramley House take great pride in providing person-centred care and ensuring every resident feels valued, listened to, and comforted, especially on those more challenging days.It's lovely to hear that your mother enjoys spending time in the garden and that our team encourages her to stay active and engaged. We truly appreciate your recognition of their dedication and compassion.Thank you again for your thoughtful review and for trusting us with your mother's care. Read less

Dear Alison,Thank you so much for your kind words and for taking the time to leave such a thoughtful review of Bramley House. We are so pleased to hear that you find the home well-run, friendly, and welcoming, and that your sister is cared for in a way that promotes dignity, comfort, and happiness.It means a lot that you notice the positive atmosphere, the encouragement given to residents, and the pride we take in keeping the home clean and homely. We are delighted that our home-cooked meals and the little touches, like welcoming families with food and drinks, help make everyone feel part of the Bramley House community.As manager, I feel privileged to lead a dedicated team who care deeply for our residents. We aim to create not just a care home, but a true home where residents feel valued, respected, and safe.Knowing that families recognise the warmth, dedication, and genuine affection our staff have for residents is deeply rewarding.Thank you again for your recommendation. Read less

Thank you so much for your kind and thoughtful review.It means a great deal to all of us at Bramley House to know that your mother has settled in well and that you've felt reassured by the care and support she's received. Creating a space that feels like home is something we deeply value, so we're especially glad that personalising her room helped make that transition feel comfortable and familiar.Your recognition of our team's approach means a lot. We take great pride in ensuring our staff are well-trained in delivering care with dignity, respect, and warmth.I'm also pleased to hear that she's enjoying the food and activities. Our aim is always to provide a positive, engaging environment, and knowing that the team spirit we strive to build is felt by families too is truly rewarding.Thank you again for your trust in us. We are privileged to care for your mother and will continue to do all we can to support her and your family, with compassion and dedication. Read less

Thank you so much for your kind words and for sharing your experience at Bramley House. We are delighted to hear that your husband feels welcomed and well cared for and that our team has made his stay comfortable. Providing a warm, homely and high-quality environment is at the heart of what we do and we truly appreciate your feedback. If there is anything more we can do to support you and your husband, please don't hesitate to reach out. Wishing him a happy and fulfilling stay with us. Read less

Thank you for your feedback. We are truly sorry to hear about your concerns and appreciate the opportunity to respond and provide clarity. Your mother's care and comfort are our highest priorities. Personal care is provided daily, and our records confirm this is consistently upheld. Regarding her shoes, we promptly identified the need for replacement and called your sister on 6 December to advise. The issue was resolved very quickly thereafter. Following your feedback, we have asked our maintenance team to review the carpet in her room to ensure it remains safe. The fall you mentioned occurred six years ago in the garden and, while unfortunate, was an accidental incident that we addressed at the time. Our records indicate that it left no ongoing issues or concerning scars. We greatly value the relationship we have with your family and encourage you to contact us directly to discuss this further. Your input helps us continue to provide the high-quality care we are committed to. Read less

It's heartwarming to hear such positive feedback regarding the care your mum received with us here at Bramley House. It was a privilege for us to have had your mum here with us for the past two years, and to have been able to ensure she was safe and well cared for during that time. We would like to take this opportunity to extend our heartfelt condolences, to you and all her family and will particularly remember your mum for her love of Teddy Pushkin, chocolate and flowers. Read less

Thank you so much for taking the time to share your experience with us. We are deeply touched by your kind words, and to have had the opportunity to care for your father over the past year. At Bramley House, our priority is to provide compassionate and professional care to all our residents and their families. Knowing that we were able support your father who was such a pillar of the local community, and your family during such a difficult time means the world to us. Your recognition of our staff's dedication to respect, gentleness, and calmness reinforces our commitment to maintaining the highest standards of care for all the residents here at Bramley House. Please accept our heartfelt condolences on the loss of your father. It was an honour to be part of his journey, and we are grateful for the trust you and your family placed in us. Read less