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9.3 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Bramley Care in Wiltshire

Only the locations & reviews in Wiltshire for Bramley Care are showing below.

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Bramley Care Locations in Wiltshire (1)

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Bramley Care Reviews in Wiltshire (59)

9.3

Bramley Care has a Group Review Score of 9.3 (9.270) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bramley Care must have a Review Score.

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Review of

Bramley House

from Sylvia G (Wife of Resident) published on 26 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband went into Bramley House when his increasing frailty and vascular dementia made it impossible to keep him safe at home. Before admission the Asistant manager did her utmost to assess his needs as well as my concerns for him. His heart failure and frailty made it impossibe to reach the garden
from our first floor apartment and on the day he arrived, he was able to get out into the fresh air, touch the plants and listen to the birds. He tended to get depressed when not occupied with something he enjoyed and the activities manager went to great lengths to engage the residents. Sadly my husbands condition deteriorated suddenly but the end of life care was excellent and carried out with love & respect and the support given to me was wonderful.
Reply from Dawn Bialan, Home Manager at Bramley HouseThank you so much for your kind and thoughtful words.
It was an absolute privilege to be able to care for John in his final weeks. He was a truly special gentleman, and we all learnt so much from him during the time he was with us. We will always treasure the moments we were able to spend with him.
We are so pleased that we were able to support both John and yourself during such an important time, and that you felt cared for throughout.
Your beautiful feedback means a great deal to us, and we will be sharing your kind comments with the whole team. Everyone thought the absolute world of John, and he is very much missed by us all.
With our warmest wishes, Dawn, Dianne, Paula, Bygrace, Thandekile, Jayne, Taylor and ALL the team at Bramley House.
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Review of

Bramley House

from L H (Daughter of Resident) published on 29 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Mum went for a rest bite and we were so impressed with the quality of care and the beautiful environment, we decided Mum would be happy to stay permanently. She has settled well and enjoys all that Bramley House offers.
The care staff and management are amazing people, who care so much about
all the residents. We 3 daughters feel our Mum is in the best care Home and glad we made this choice.
Reply from Dawn Bialan, Home Manager at Bramley HouseThank you so much for your kind and thoughtful words. It has been, and continues to be, our absolute pleasure and privilege to care for your mum.
It is honestly wonderful to see how happy she is and how well she has settled over the past few weeks. She has embraced life at Bramley House so beautifully, and your mum truly brings an abundance of joy with her, her presence is a delight to both staff and residents alike.
We are so pleased that you feel reassured by the care here, and I will be sure to share your lovely comments with the whole team. Feedback like this means a great deal to us and reinforces why we do what we do every day.
Thank you again for your trust and confidence in Bramley House. We are very grateful to be able to support your mum and your family.
Warmest regards, Dawn and all the team at Bramley House
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Review of

Bramley House

from John H (Son of Resident) published on 29 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Due to my Mum's advanced illness, her stay at Bramley house was a very short one. However, I would like to thank the staff for their help and support at such short notice. Particular thanks goes to the lady who saw us on Easter Saturday when my wife and I just turned up out of the blue asking if they
could be of any help as my Mum's condition was worsening by the day. At that stage we literally didn't know which way to turn. Also a huge thank you for the help we got taking Mum from her house to the care home. Not only did this member of staff help with the move, but she comforted both my Mum and Dad at this difficult time (and me to be honest).
Reply from Dawn Bialan, Home Manager at Bramley HouseDear John,
Thank you so much for taking the time to share your kind words.
It was an absolute pleasure to be able to support you and your family during such a difficult and emotional time. Although your mum's stay with us was very short, it was a genuine privilege to care for her and to support you all when you needed it most. It is also a continued privilege to be providing care and support for your dad at this time, and to be there for him and your family.
I wanted to let you know that I have shared your message with Bygrace, who was able to support you on Easter Saturday, and with Dianne, our Deputy Manager, who assisted with bringing your mum from her home to Bramley House. I have also shared your message with the wider team, who were involved in caring for your mum during her time with us. Your comments really do make a huge difference to the team and mean more than you may realise.
On behalf of everyone at Bramley House, thank you again for your thoughtful message. Dawn
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Review of

Bramley House

from A H (Respite Resident) assisted by family/friend published on 25 February 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
A thoroughly relaxing and caring experience with most likeable and helpful staff. Unfortunately the activity member of staff was away so the memory of activities is limited. The room used with a comfortable bed, chair, TV etc. was most pleasant. Would have preferred a female assistant when taking a
shower.
Reply from Anna Dunford, Home Manager at Bramley HouseThank you very much for your lovely review about our team. I'm so pleased to hear that your experience felt relaxing and caring, and that you found the staff likeable and helpful. Creating a calm, welcoming environment where people feel comfortable and well supported is always our aim. It's nice to hear that you found the room pleasant and well equipped. We want every stay, whether short or long term, to feel as homely and comfortable. I'm sorry that our Activities Coordinator was away during your time with us, which meant you didn't experience the full range of activities we usually offer. Engagement and stimulation are important to us, and we will reflect on how we ensure meaningful activities continue consistently. Regarding your preference for a female when showering. Personal dignity and choice are extremely important,we will always try to accommodate wherever possible. Please be assured this feedback will be taken seriously as part of our ongoing commitment to person-centred care
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Review of

Bramley House

from Pauline H (Wife of Resident) published on 25 February 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My husband recieved excellent care at Bramley House I cannot fault it. He was well fed & given choices of tea, coffee, water or juice. He has severe dementia & has to be supported with all personal care & when moving. He was always clean & well shaven.
The only reason I have moved him is because the
area/lounge was very crowded, there was nowhere to go privately with him, his room was small & he did not have his own shower.
Reply from Anna Dunford, Home Manager at Bramley HouseI am so pleased to read that you felt your husband received excellent care during his time at Bramley House. Caring for someone with severe dementia who requires full support with personal care and mobility is a significant responsibility, and I am very proud that our team ensured he was always clean, well presented and supported with dignity. It's also reassuring to hear that you felt he was well fed and offered regular choice with drinks - maintaining comfort, nutrition and personal pride is extremely important to us. I also appreciate your honest comments regarding space and privacy. We understand how important it is for families to have quiet, private time together. While our building has its limitations, feedback like yours is valuable and helps us reflect on how we can continue to improve the environment and experience for residents and their loved ones. We wish you and your husband all the very best in his new home and thank you again for trusting us with his care.
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Review of

Bramley House

from Chris S (Son of Resident) published on 25 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I cared for our 90-year-old mum in her home for many years, but as her dementia progressed we sadly reached a point where it was no longer safe for her to live independently. We visited several care homes to find somewhere that would feel comfortable, supportive and able to meet both her
current and future needs, and from our very first visit, Bramley House stood out.
Moving into care hasn't always been easy for Mum, which is completely understandable, but Anna, Dianne and the whole team have been incredibly kind, patient and reassuring throughout the transition, not just for Mum but for us as a family too. Their experience and genuine care really show.
Whenever I visit, the home feels warm and welcoming. The rooms and facilities are clean and well looked after, and it's lovely to see residents enjoying freshly prepared meals together. We're very grateful to all the staff for their ongoing support, communication and compassion. It gives us real peace of mind.
Reply from Anna Dunford, Home Manager at Bramley HouseThank you so much for your kind and thoughtful review. It truly means a great deal to me and the whole team at Bramley House.
I know what a difficult decision it must have been for you and your sister after caring for your mum at home for so many years. The love and dedication you've shown her is clear, and we feel privileged that you chose Bramley House to continue her care.
Transitions into care, particularly with dementia, can take time, so I'm really pleased that you have felt supported throughout. Our priority is always to be patient, reassuring and compassionate - not just with our residents, but with their families too. Open communication and trust are incredibly important to us.
Thank you for recognising the team. I am very proud of the kindness and commitment they show every day. It's also lovely to hear that the home feels warm and welcoming when you visit - creating a comfortable, homely environment where residents can enjoy good food and companionship
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Review of

Bramley House

from Tim B (Son of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for Bramley House. The staff go out of their way to keep an elderly gentleman as happy and motivated as possible, and make family and friends more than welcome during visits. On the one hand there is care, patience and concern for the infirm; on the other, when appropriate,
there's cheerful, no-nonsense cajoling and hilarity. Over Christmas and New Year, the party atmosphere deserves special mention with Chef Liam preparing excellent festive meals to family members for the price of a voluntary donation. Tricia the Activities Queen drove the festivities forward with irrepressible energy and enthusiasm, the senior management team labouring furiously to keep everything running smoothly backstage with their army of devoted carers. All this spearheaded by Anna the manager under whose leadership the staff rise to any occasion, devoting long hours of individually tailored care to their charges.
Reply from Anna Dunford, Home Manager at Bramley HouseThank you so much for taking the time to share such a thoughtful and generous review.
We are truly grateful for your kind words and are delighted to hear that your relative has felt happy, supported, and motivated at Bramley House. Creating a warm, welcoming environment for both residents and their families is incredibly important to us, so it means a great deal to know that you have felt welcomed and included during your visits. Your comments about the balance of patience, care, humour, and encouragement perfectly capture the spirit of our team. Our staff work hard to ensure each resident receives care that is not only safe and person-centred, but also filled with warmth, dignity, and moments of joy. We are especially pleased that you enjoyed the Christmas and New Year celebrations. Chef Liam and Tricia will be thrilled to hear your feedback, and the whole team will appreciate your recognition of the effort that goes on behind the scenes to make these occasions special for everyone.
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Review of

Bramley House

from Peter B (Brother of Resident) published on 17 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Sister Hazel has been a resident at Bramley House for 5 years. The care given to her at Bramley is extremely good and the staff there are very polite and friendly. They encourage my sister to take part in various activities though as she suffers from dementia this at times can be difficult. Bramley
House is well run and they have redecorated and modernized various parts recently. They have a nice Garden area for residents to relax in. My sisters room is very nice and we have added the odd personnel touch with various photos.
Anna the manageress is extremely helpful. We live some distance from Mere and we tend to arrive at lunchtime and the food the residents have always looks extremely appetizing and as my sister suffers from Coeliac Disease they cater very well for her condition. Its nice to know that she is being cared for well.
Reply from Anna Dunford, Home Manager at Bramley HouseThank you so much for taking the time to leave such a kind and thoughtful review. We are delighted to hear that Hazel has been a resident at Bramley House for around five years and that you continue to feel confident in the care and support she receives. Supporting people living with dementia is central to what we do, and it is reassuring to know that our team's encouragement with activities, patience and understanding are recognised, even when participation can be challenging at times.
It is also lovely to hear your positive comments about the home environment, recent refurbishments, and our garden areas, as well as Hazel's room being made personal and familiar with photos. We are particularly pleased that you feel reassured about Hazel's dietary needs and that our kitchen team consistently caters well for her coeliac disease. Thank you also for your kind words about me personally and the team as a whole. Knowing that families feel supported, especially when living some distance away
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Review of

Bramley House

from Samantha C (Daughter of Resident) published on 5 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad "pop" has been a resident at Bramley house for a while now and the care provided by Anna and everyone there has been absolutely fantastic. There are lots of activities that are varied and cater to all needs and families can be involved as well as being sent lots of pictures and updates.
Catering
is brilliant and a cake was also made when Mum and celebrated their 60th wedding anniversary with residents and our family and friends.
Thanks to every one at Bramley House xxxx
Reply from Anna Dunford, Home Manager at Bramley HouseThank you so much for your wonderful feedback. It is an absolute pleasure for all of us at Bramley House to care for "Pop" - he truly brings joy to the home. We are thrilled that you and your family enjoy the activities, updates, and catering we provide, and it was such a privilege to celebrate your parents' 60th wedding anniversary with him, alongside family and friends. Seeing him happy and engaged makes all our efforts worthwhile.
We also want you to know that we are always here to support our residents' families - you are an important part of the Bramley family, and it means so much to us to work alongside you in caring for Pop. Thank you again for taking the time to share your kind words - they are greatly appreciated by everyone here.
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Review of

Bramley House

from Jane S (Daughter of Resident) published on 4 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to do this review for Bramley House because they helped me and my family out in so many ways.
We had an emergency health problem with my father and needed help at very short notice. I phoned Bramley and with their help, my Dad went into their care. He has now been at the home for approximately
6 weeks and he is very happy.
All the carers there are just amazing. I had my first visit yesterday and the welcome I received was like meeting long lost friends. Everyone there were so professional, caring and thoughtful.
I don't think I have ever been in an atmosphere where everyone seemed so happy at doing their "job". What a wonderful team they are.
Reply from Anna Dunford, Home Manager at Bramley HouseThank you so much for your kind and thoughtful review. We're truly grateful you took the time to share your experience. It means a great deal to know we could support you and your family during a difficult and unexpected time. We're delighted your father has settled in well and is happy here at Bramley House. Our team works hard to create a warm, family atmosphere where residents feel valued and families feel supported. It's heart warming to hear this has been reflected in your visits and that you've felt welcomed and cared for too. Supporting both our residents and their loved ones is at the heart of what we do, and your lovely words are a true testament to the dedication and compassion of our whole team.
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Review of

Bramley House

from C S (Wife of Resident) published on 13 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and attention to detail in this friendly home is inspiring. They take immense care in getting to know the resident and the family and offer tremendous support to both, with great communication at all times.

The staff are not only, always on hand but are highly skilled in all emergency treatment
should it be needed. I can say this as I had first hand knowledge of an incident where my husband was saved by quick and expert treatment from staff members.


I have had some experience with visiting a variety of Residential Homes and I have no hestitaion in recommending Bramley House as a friendly, caring and very efficiently run home.

Reply from Anna Dunford, Home Manager at Bramley HouseThank you so much for your kind and thoughtful words. It truly means a great deal to the whole team at Bramley House to know that our care and support have made such a positive difference to both you and your husband.We pride ourselves on getting to know each resident and their family as individuals, ensuring that care is always person-centred, compassionate, and responsive to their needs. Your recognition of the team's quick actions and professionalism during an emergency is especially appreciated, it highlights the dedication and skill our staff demonstrate every day.We're delighted that you would recommend Bramley House and that you feel confident in the care and communication we provide. Thank you again for taking the time to share your experience, your feedback inspires us to continue delivering the highest standard of care to all our residents and their loved ones.
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Review of

Bramley House

from Richard H (Son of Resident) published on 8 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very good staff in the care of my Mother, all very polite and friendly, they spend time talking and sometimes comforting her, also putting up with her mood swings and lack of memory. They encourage her to participate and assist her to visit the grounds and garden.
Reply from Anna Dunford, Home Manager at Bramley HouseThank you so much for taking the time to share your kind feedback about your mother's care. We're so pleased to hear that you find our team polite, friendly, and supportive. The staff at Bramley House take great pride in providing person-centred care and ensuring every resident feels valued, listened to, and comforted, especially on those more challenging days.It's lovely to hear that your mother enjoys spending time in the garden and that our team encourages her to stay active and engaged. We truly appreciate your recognition of their dedication and compassion.Thank you again for your thoughtful review and for trusting us with your mother's care.
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Review of

Bramley House

from Alison S (Sister of Resident) published on 2 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bramley House is well-run and management and carers are all competent and friendly. The house is exceptionally clean and tidy. All residents are continually spoken to and encouraged to react and participate. The atmosphere in the care home is light, friendly and positively caring. The home-cooked food
is well-balanced and suited individually to each resident. Family visitors are welcome to have drinks and food free of charge. All in all, the home is absolutely to be recommended.
Reply from Anna Dunford, Home Manager at Bramley HouseDear Alison,Thank you so much for your kind words and for taking the time to leave such a thoughtful review of Bramley House. We are so pleased to hear that you find the home well-run, friendly, and welcoming, and that your sister is cared for in a way that promotes dignity, comfort, and happiness.It means a lot that you notice the positive atmosphere, the encouragement given to residents, and the pride we take in keeping the home clean and homely. We are delighted that our home-cooked meals and the little touches, like welcoming families with food and drinks, help make everyone feel part of the Bramley House community.As manager, I feel privileged to lead a dedicated team who care deeply for our residents. We aim to create not just a care home, but a true home where residents feel valued, respected, and safe.Knowing that families recognise the warmth, dedication, and genuine affection our staff have for residents is deeply rewarding.Thank you again for your recommendation.
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Review of

Bramley House

from P S (Son of Resident) published on 7 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Bramley House recently and we have been delighted with the high level of care which she has received. We were allowed to decorate her bedroom with pictures and furniture to make it feel like home and the staff and managers have all been very warm in welcoming her. She requires
extra assistance with manoeuvring and dressing and the staff are highly trained in using the appropriate hoists. The food and activities have been great and generally there is a very friendly team spirit amongst the staff and managers. We feel very relieved with her move to Bramley House.
Reply from Anna Dunford, Home Manager at Bramley HouseThank you so much for your kind and thoughtful review.It means a great deal to all of us at Bramley House to know that your mother has settled in well and that you've felt reassured by the care and support she's received. Creating a space that feels like home is something we deeply value, so we're especially glad that personalising her room helped make that transition feel comfortable and familiar.Your recognition of our team's approach means a lot. We take great pride in ensuring our staff are well-trained in delivering care with dignity, respect, and warmth.I'm also pleased to hear that she's enjoying the food and activities. Our aim is always to provide a positive, engaging environment, and knowing that the team spirit we strive to build is felt by families too is truly rewarding.Thank you again for your trust in us. We are privileged to care for your mother and will continue to do all we can to support her and your family, with compassion and dedication.
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Review of

Bramley House

from M K (Wife of Resident) published on 4 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband received a very warm welcome at Bramley House, he is receiving very good care and delicious food.
Bramley House is comfortable, it is warm, feels like home and very clean.
All the staff are warm, friendly and well trained and discreet.
I hope my husband will have a long stay at Bramley
House
Reply from Kerry Johnston, Marketing Manager at Bramley HouseThank you so much for your kind words and for sharing your experience at Bramley House. We are delighted to hear that your husband feels welcomed and well cared for and that our team has made his stay comfortable. Providing a warm, homely and high-quality environment is at the heart of what we do and we truly appreciate your feedback. If there is anything more we can do to support you and your husband, please don't hesitate to reach out. Wishing him a happy and fulfilling stay with us.
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Review of

Bramley House

from A T (Daughter of Resident) published on 2 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been there for over 10 years. She has been looked after mostly but she had a bad fall unnecessarily, leaving a bad scar on her face. Recently I visited with my sister, her hair had not been washed and her shoes had holes in their soles. We were not alerted. The carpet in her room, which
is tiny (same price) is completely worn out and rucked so it is a trip hazard. I am not impressed by this home.
Reply from Sarah Wagner, Director at Bramley HouseThank you for your feedback. We are truly sorry to hear about your concerns and appreciate the opportunity to respond and provide clarity. Your mother's care and comfort are our highest priorities. Personal care is provided daily, and our records confirm this is consistently upheld. Regarding her shoes, we promptly identified the need for replacement and called your sister on 6 December to advise. The issue was resolved very quickly thereafter. Following your feedback, we have asked our maintenance team to review the carpet in her room to ensure it remains safe. The fall you mentioned occurred six years ago in the garden and, while unfortunate, was an accidental incident that we addressed at the time. Our records indicate that it left no ongoing issues or concerning scars. We greatly value the relationship we have with your family and encourage you to contact us directly to discuss this further. Your input helps us continue to provide the high-quality care we are committed to.
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Review of

Bramley House

from Catherine W (Daughter of Resident) published on 13 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't praise Bramley House enough in the care of my mum in her last few weeks of her life. The care they gave to my mum and myself was second to none. Thank you so much. The staff were forever on hand to give me the support when I needed it.
Reply from Kerry Johnston, Marketing Manager at Bramley HouseThank you so much for your kind words. All the team here at Bramley House are truly sorry for your loss, it really meant a lot to us all to be able to support you and care for your mum during such a difficult time.
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Review of

Bramley House

from R M (Son-in-law of Resident) published on 21 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Bramley House team looked after our mum for nearly two years after - aged 96 - she was no longer safe in her own home. She was very well treated and cared for with great compassion during this period, particularly in her final months. We are very grateful to them.
Reply from Kerry Johnston, Marketing Manager at Bramley HouseIt's heartwarming to hear such positive feedback regarding the care your mum received with us here at Bramley House. It was a privilege for us to have had your mum here with us for the past two years, and to have been able to ensure she was safe and well cared for during that time. We would like to take this opportunity to extend our heartfelt condolences, to you and all her family and will particularly remember your mum for her love of Teddy Pushkin, chocolate and flowers.
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Review of

Bramley House

from W E (Daughter of Resident) published on 16 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no hesitation in recommending this home for either permanent or respite care. I have worked in many residential homes and Bramley House is worthy of high praise for all aspects of service!
Reply from Kerry Johnston, Marketing Manager at Bramley HouseThank you so much for your glowing recommendation and for the privilege of being able to care for your father here at Bramley House. We are truly thankful to receive such praise from someone who, themselves, has worked in residential care.
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Review of

Bramley House

from M L (Daughter of Resident) published on 3 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so grateful to all the staff at Bramley House for their care, kindness, compassion and professionalism in looking after my father until he died. Without exception, they were respectful, gentle and calm in all their dealings with him and patient and courteous to the family. All his personal and
medical needs were met in a timely manner and we could not have wished for a more peaceful end. Thank you all.
Reply from Kerry Johnston, Marketing Manager at Bramley HouseThank you so much for taking the time to share your experience with us. We are deeply touched by your kind words, and to have had the opportunity to care for your father over the past year. At Bramley House, our priority is to provide compassionate and professional care to all our residents and their families. Knowing that we were able support your father who was such a pillar of the local community, and your family during such a difficult time means the world to us. Your recognition of our staff's dedication to respect, gentleness, and calmness reinforces our commitment to maintaining the highest standards of care for all the residents here at Bramley House. Please accept our heartfelt condolences on the loss of your father. It was an honour to be part of his journey, and we are grateful for the trust you and your family placed in us.
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