Care Home Owned by Bramley Care in Wiltshire

Reply from Anna Dunford, Home Manager at Bramley HouseThank you so much for taking the time to leave such a kind and thoughtful review. We are delighted to hear that Hazel has been a resident at Bramley House for around five years and that you continue to feel confident in the care and support she receives. Supporting people living with dementia is central to what we do, and it is reassuring to know that our team's encouragement with activities, patience and understanding are recognised, even when participation can be challenging at times.
It is also lovely to hear your positive comments about the home environment, recent refurbishments, and our garden areas, as well as Hazel's room being made personal and familiar with photos. We are particularly pleased that you feel reassured about Hazel's dietary needs and that our kitchen team consistently caters well for her coeliac disease. Thank you also for your kind words about me personally and the team as a whole. Knowing that families feel supported, especially when living some distance away

Reply from Anna Dunford, Home Manager at Bramley HouseThank you so much for your wonderful feedback. It is an absolute pleasure for all of us at Bramley House to care for "Pop" - he truly brings joy to the home. We are thrilled that you and your family enjoy the activities, updates, and catering we provide, and it was such a privilege to celebrate your parents' 60th wedding anniversary with him, alongside family and friends. Seeing him happy and engaged makes all our efforts worthwhile.
We also want you to know that we are always here to support our residents' families - you are an important part of the Bramley family, and it means so much to us to work alongside you in caring for Pop. Thank you again for taking the time to share your kind words - they are greatly appreciated by everyone here.

Reply from Anna Dunford, Home Manager at Bramley HouseThank you so much for your kind and thoughtful review. We're truly grateful you took the time to share your experience. It means a great deal to know we could support you and your family during a difficult and unexpected time. We're delighted your father has settled in well and is happy here at Bramley House. Our team works hard to create a warm, family atmosphere where residents feel valued and families feel supported. It's heart warming to hear this has been reflected in your visits and that you've felt welcomed and cared for too. Supporting both our residents and their loved ones is at the heart of what we do, and your lovely words are a true testament to the dedication and compassion of our whole team.

Reply from Anna Dunford, Home Manager at Bramley HouseThank you so much for your kind and thoughtful words. It truly means a great deal to the whole team at Bramley House to know that our care and support have made such a positive difference to both you and your husband.We pride ourselves on getting to know each resident and their family as individuals, ensuring that care is always person-centred, compassionate, and responsive to their needs. Your recognition of the team's quick actions and professionalism during an emergency is especially appreciated, it highlights the dedication and skill our staff demonstrate every day.We're delighted that you would recommend Bramley House and that you feel confident in the care and communication we provide. Thank you again for taking the time to share your experience, your feedback inspires us to continue delivering the highest standard of care to all our residents and their loved ones.

Reply from Anna Dunford, Home Manager at Bramley HouseDear Tim, Thank you so much for taking the time to leave such a kind and detailed review. It was a genuine pleasure to welcome your father and your family to Bramley House, I am delighted that you felt at ease from the very first moment. As manager, I take great pride in ensuring every aspect of care and support meets the highest standards, from arrival to daily routines, and it's incredibly rewarding to know our efforts have made a positive impact. I'm especially pleased that our team's dedication to getting to know your father, listening to his needs, and offering tailored activities has been noticed. We also aim to support families throughout, helping you feel confident and reassured. Regarding meals, we have met with our chef to develop a menu more suited to his preferences, ensuring food is enjoyable as well as nutritious. It is a privilege to support your father and family, and we will continue to ensure his time at Bramley House is comfortable, engaging, and feels like home.

Reply from Anna Dunford, Home Manager at Bramley HouseDear Alison,Thank you so much for your kind words and for taking the time to leave such a thoughtful review of Bramley House. We are so pleased to hear that you find the home well-run, friendly, and welcoming, and that your sister is cared for in a way that promotes dignity, comfort, and happiness.It means a lot that you notice the positive atmosphere, the encouragement given to residents, and the pride we take in keeping the home clean and homely. We are delighted that our home-cooked meals and the little touches, like welcoming families with food and drinks, help make everyone feel part of the Bramley House community.As manager, I feel privileged to lead a dedicated team who care deeply for our residents. We aim to create not just a care home, but a true home where residents feel valued, respected, and safe.Knowing that families recognise the warmth, dedication, and genuine affection our staff have for residents is deeply rewarding.Thank you again for your recommendation.

Reply from Anna Dunford, Home Manager at Bramley HouseThank you so much for your kind and thoughtful review.It means a great deal to all of us at Bramley House to know that your mother has settled in well and that you've felt reassured by the care and support she's received. Creating a space that feels like home is something we deeply value, so we're especially glad that personalising her room helped make that transition feel comfortable and familiar.Your recognition of our team's approach means a lot. We take great pride in ensuring our staff are well-trained in delivering care with dignity, respect, and warmth.I'm also pleased to hear that she's enjoying the food and activities. Our aim is always to provide a positive, engaging environment, and knowing that the team spirit we strive to build is felt by families too is truly rewarding.Thank you again for your trust in us. We are privileged to care for your mother and will continue to do all we can to support her and your family, with compassion and dedication.

Reply from Kerry Johnston, Marketing Manager at Bramley HouseThank you so much for your kind words and for sharing your experience at Bramley House. We are delighted to hear that your husband feels welcomed and well cared for and that our team has made his stay comfortable. Providing a warm, homely and high-quality environment is at the heart of what we do and we truly appreciate your feedback. If there is anything more we can do to support you and your husband, please don't hesitate to reach out. Wishing him a happy and fulfilling stay with us.

Reply from Sarah Wagner, Director at Bramley HouseThank you for your feedback. We are truly sorry to hear about your concerns and appreciate the opportunity to respond and provide clarity. Your mother's care and comfort are our highest priorities. Personal care is provided daily, and our records confirm this is consistently upheld. Regarding her shoes, we promptly identified the need for replacement and called your sister on 6 December to advise. The issue was resolved very quickly thereafter. Following your feedback, we have asked our maintenance team to review the carpet in her room to ensure it remains safe. The fall you mentioned occurred six years ago in the garden and, while unfortunate, was an accidental incident that we addressed at the time. Our records indicate that it left no ongoing issues or concerning scars. We greatly value the relationship we have with your family and encourage you to contact us directly to discuss this further. Your input helps us continue to provide the high-quality care we are committed to.

Reply from Kerry Johnston, Marketing Manager at Bramley HouseThank you so much for taking the time to share your experience with us. We are deeply touched by your kind words, and to have had the opportunity to care for your father over the past year. At Bramley House, our priority is to provide compassionate and professional care to all our residents and their families. Knowing that we were able support your father who was such a pillar of the local community, and your family during such a difficult time means the world to us. Your recognition of our staff's dedication to respect, gentleness, and calmness reinforces our commitment to maintaining the highest standards of care for all the residents here at Bramley House. Please accept our heartfelt condolences on the loss of your father. It was an honour to be part of his journey, and we are grateful for the trust you and your family placed in us.

Reply from Paula Stone, Care Manager at Bramley HouseThank you for your kind words, it was a pleasure caring for your mother.

Reply from Paula Stone, Care Manager at Bramley HouseThank you for your kind words. It was a pleasure looking after your mother for all the years she lived at Bramley House.