Clarence House

This is the best care home I have ever been to, or had the privilege of visiting! The staff are just incredible, the garden and placement of the home are lovely, and the manager is the glue that sticks all this together to make one fantastic place to live.

Mum only lived at Clarence House for a short time and has now sadly passed away. I have nothing but praise for the staff for caring for Mum with compassion, dignity, respect and good humour. The measures and reaction to the lockdown were fantastic. The staff do an amazing job of making you feel welcome and at home from day one. I would have no hesitation in recommending Clarence house to anyone.

Mum moved into Clarence House, Mid January. We were welcomed like a member of a family and instantly made to feel at home. I cannot fault the care mum has received from the staff and in her own words "they are all lovely, so friendly and caring and always cheerful"

To me, one of the most important standards is the staff who cared for Mum. The carers are both kind and caring. The turnover of staff was low and feel that shows the home is a good and happy place to work. The patience shown as Mum's dementia increased was excellent and at no point after visits did I have any concerns when leaving.

Excellent care home with excellent and caring staff.

I was always greeted at Clarence House by a friendly member of staff. I was able to visit at any time which made me feel that although mum was being cared for by others, she was still my mum which was important to me. As a family, we could take mum out to family functions and enjoy her company and then return her to Clarence House knowing she was safe which gave us peace of mind. Extra care was given to her as needed at the end of her life.

I also experienced Clarence House as a generous place, including the countless cups of tea which we were offered. Dad's meals looked appetising and he was offered a choice. He enjoyed the food at Clarence House and the good nutrition must have contributed to his recovery. Staff were generous with their patience towards Dad, which was touching to see.

Manager and her team are very caring and kind to the people in their care. Cheerful atmosphere, teams friendly, patients very happy.

If you are in the position where you need to put a loved one into care, Clarence House should be definitely strongly considered. I know that I made the right decision for my Mum.

My mother passed away in her sleep at Clarence House last Thursday. It was unexpected in one way but at 92 with a failing heart, it was not a huge surprise. Living a good distance away, I have been visiting when I can and my sisters between them on a daily basis.

Mum was so happy there, she often mentioned the good care that she received. She loved the staff and I believe that was reciprocated.

It took me four hours to drive down. The doctor had not been, but the staff had arranged the covers and mum so beautifully and even found flowers for her pillow - flowers that mum loved so much.

There is a wonderful atmosphere in the home, the staff treat the residents as friends. All four of us have nothing but heartfelt gratitude for the provision and staff. We wondered how mum would get on at living in a residential setting, Clarence House exceeded all our expectations.

Thank you, everyone, for making mum's final years so happy and fulfilled

The key to all this is the excellent management, supported by the trained and consistent staff, who remained virtually the same for the whole three years. Some of them have been there for much longer than that. In addition to that, they have the superb activity management.

Clarence House is highly recommended in our view.

Clarence house has been the best possible place for my grandmother. We knew from the day we went to visit and were met int he car park. It made what we anticipated to be a difficult decision very easy and the care she has received ever since has been fantastic. In addition, the staff have been incredibly kind to visiting family members.

She was very well looked after. The staff couldn't have been kinder and she passed away at the beginning of July and it was so sad she never really appreciated the care because she wasn't with it.

The staff and management so a wonderful job. They treat the residents as they would do for their own family. The food was always prepared on time and any drinks required during the day are provided. The days out with the staff were always looked forward to by the residents. The exercise and games were always fun and laughter for those able to participate.

The care home is always clean and bright. The staff are all friendly and if we need to discuss any matters they are always as helpful as they can be. My nan has improved a lot because of the care given to her.

I was always made welcome and kept fully transformed of all developments. The atmosphere is cheerful and sympathetic to a variety of complex needs. I have been highly appreciative of all their care.

My mother-in-law had stayed in Clarence House for a number of years before her final illness in April. She had become very withdrawn and quiet in her dementia, so it would have been all too easy for the staff merely to cater for her physical needs. Such physical care was exemplary. However, we also saw countless examples of true compassion in their dealings with her and never felt any anxiety whilst she was in their care. It is noteworthy that the staff regularly dropped in for a quick word as they were passing on their other duties. As a final example, during the last illness, the manager even took her laptop and office work up to my mother-in-law's room so that she would not feel alone. My wife and I were always made to feel welcome and encouraged to ask any questions we might have.

I can honestly say that we would be entirely happy to stop at Clarence House ourselves were the need to arise.

My husband spent the last 4 months of his life in Clarence House suffering from dementia. I could not have wished for better care than he was given by all members for better care than he was given by all members of staff. My husband was bedridden but the staff spent time with him and genuinely liked spending time with him. Even though he couldn't speak they joked with him and he smiled a lot. He was treated in the most caring way and their dedication made it so much easier for me to leave him after each visit.

Good care, my mother had 2 weeks at another rest home with a very bad experience. Delighted to say absolutely no problems here at all.

My mother was a resident at Clarence House Rest Home for 2 and a half years. In that time, the care and respect she was given was faultless. All of the staff were excellent both towards my mother and her family. Nothing was ever too much trouble which made her stay there so enjoyable and easy. I would not hesitate to recommend Clarence House Rest Home to anyone who requires caring, friendly, helpful staff and peace of mind for their families. A truly lovely care home.