Clarence House

6 Dudsbury Crescent, Ferndown BH22 8JF
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9.2 39 Reviews
  • Clarence House, Ferndown
Clarence House is a family run care home with 26 bedrooms, which serves Dorset and surrounding areas. As a care home provider they are registered with the Care Quality Commission and Dorset Local Authority, who continually scrutinise everything they do. They will inspect the home regularly to ensure that they meet essential standards of quality and safety.

They offer specialist care at Clarence House to assist people living with mild to moderate dementia. They have implemented many aspects of design including the use of lighting, colours, signage and other facilities, and even a circular footpath.
All staff have had appropriate training and senior staff have undertaken industry leading dementia and mental health training programmes.

At Clarence House they aim to provide the highest possible standard of care to all residents by providing an environment that they feel is their home.
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Care Provided by Clarence House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 29 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1350
  • Self-Funded Residential Dementia Care: £1300 – £1400
  • RESPITE Self-Funded Residential Care: £1250 – £1350
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1398

Respite is for a minimum of 2 weeks. Chiropody and Hairdressing available at an extra charge.

The price(s) shown are provided by the care home. Contact Clarence House for full pricing details and T&Cs.

Contact Clarence House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Clarence House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Neil Hardy (Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • Visitors welcome any time. Time table of daily activities is you wish to call ahead so the person you are visiting does not miss out on the activity.

Parking

  • Car park on site.

Clarence House Reviews (39)

9.2

Clarence House has a Review Score of 9.2 (9.242) out of 10, based on 11 reviews in the last 2 years.
Over all time Clarence House has 39 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Clarence House
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Total of 39, showing 21-39
Review from Pam P (Daughter of Resident) published on 9 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Clarence House, Mid January. We were welcomed like a member of a family and instantly made to feel at home. I cannot fault the care mum has received from the staff and in her own words "they are all lovely, so friendly and caring and always cheerful"
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Review from J K (Daughter of Resident) published on 13 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
To me, one of the most important standards is the staff who cared for Mum. The carers are both kind and caring. The turnover of staff was low and feel that shows the home is a good and happy place to work. The patience shown as Mum's dementia increased was excellent and at no point after visits did
I have any concerns when leaving.
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Review from M D (Daughter of Resident) published on 10 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent care home with excellent and caring staff.
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Review from S G (Daughter of Resident) published on 11 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was always greeted at Clarence House by a friendly member of staff. I was able to visit at any time which made me feel that although mum was being cared for by others, she was still my mum which was important to me. As a family, we could take mum out to family functions and enjoy her company and then
return her to Clarence House knowing she was safe which gave us peace of mind. Extra care was given to her as needed at the end of her life.
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Review from Janice (Daughter of Resident) published on 8 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I always felt welcome at Clarence House. Staff were warm and smiling. My requests were met positively, whether for Dad to go into the garden or for us to borrow a wheelchair or for staff time for a conversation with me.
My father always turned himself out smartly when in his prime. I was grateful
that at Clarence House his clothes were carefully washed, ironed and hung so he always looked as well-presented as his stooped state permitted. The same care went into the cleaning of the premises, which were spotless. The sound of the cleaning trolley was part of the background of my visits. Even the planter by the front door was well-tended.
I also experienced Clarence House as a generous place, including the countless cups of tea which we were offered. Dad's meals looked appetising and he was offered a choice. He enjoyed the food at Clarence House and the good nutrition must have contributed to his recovery. Staff were generous with their patience towards Dad, which was touching to see.
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Review from Brigitte S (Friend of Resident) published on 18 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Manager and her team are very caring and kind to the people in their care. Cheerful atmosphere, teams friendly, patients very happy.
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Review from Sarah D (Daughter of Resident) published on 25 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum had dementia and was a resident of Clarence House for 9 years. She has recently passed away. The care she received was outstanding. Mum was treated with care, love, dignity and respect at all times. I was not always able to visit with Mum as I lived abroad. I felt confident and was comforted
by the care given to Mum. During her last hours, I was not with Mum but I know that someone was sat with her at all times.
If you are in the position where you need to put a loved one into care, Clarence House should be definitely strongly considered. I know that I made the right decision for my Mum.
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Review from Dr. Mike P (Son of Resident) published on 20 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother passed away in her sleep at Clarence House last Thursday. It was unexpected in one way but at 92 with a failing heart, it was not a huge surprise. Living a good distance away, I have been visiting when I can and my sisters between them on a daily basis.


Mum was so happy there, she often

mentioned the good care that she received. She loved the staff and I believe that was reciprocated.


It took me four hours to drive down. The doctor had not been, but the staff had arranged the covers and mum so beautifully and even found flowers for her pillow - flowers that mum loved so much.


There is a wonderful atmosphere in the home, the staff treat the residents as friends. All four of us have nothing but heartfelt gratitude for the provision and staff. We wondered how mum would get on at living in a residential setting, Clarence House exceeded all our expectations.


Thank you, everyone, for making mum's final years so happy and fulfilled

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Review from Alan G (Son of Resident) published on 11 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my Father was rushed to hospital three years ago, my Mother was placed in Clarence House Care Home the same day by Social Services. My Father passed away a month later and my Mother remained in Clarence House until she passed away last month. Over the three years my Mother became bed-ridden and
developed advanced dementia, and throughout that period, the Clarence House staff were unceasingly attentive and diligent to ensure she had the best of care with patience and understanding. Towards the end, the staff spent more and more time ensuring that she was as comfortable as possible. In the end, she wasn't left alone at all.

The key to all this is the excellent management, supported by the trained and consistent staff, who remained virtually the same for the whole three years. Some of them have been there for much longer than that. In addition to that, they have the superb activity management.


Clarence House is highly recommended in our view.

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Review from L T (Granddaughter of Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Clarence house has been the best possible place for my grandmother. We knew from the day we went to visit and were met int he car park. It made what we anticipated to be a difficult decision very easy and the care she has received ever since has been fantastic. In addition, the staff have been incredibly
kind to visiting family members.
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Review from M R (Niece of Resident) published on 6 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt aged 92, took a serious turn for the worse at the beginning of June and it was abundantly clear she could not return to her own home on discharge from hospital. I live in Ferndown and Clarence House was just down the road and I couldn't have chosen better.
She was very well looked after. The
staff couldn't have been kinder and she passed away at the beginning of July and it was so sad she never really appreciated the care because she wasn't with it.
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Review from Jeff W (Power of Attorney of Resident) published on 7 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff and management so a wonderful job. They treat the residents as they would do for their own family. The food was always prepared on time and any drinks required during the day are provided. The days out with the staff were always looked forward to by the residents. The exercise and games were
always fun and laughter for those able to participate.
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Review from Andy G (Grandson of Resident) published on 25 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is always clean and bright. The staff are all friendly and if we need to discuss any matters they are always as helpful as they can be. My nan has improved a lot because of the care given to her.
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Review from C B (Friend of Resident) published on 25 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Clarence House welcomed my friend with warmth and respect, and during her time with them she felt loved and cared for as if they were her 'real' family.
I was always made welcome and kept fully transformed of all developments. The atmosphere is cheerful and sympathetic to a variety of
complex needs. I have been highly appreciative of all their care.
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Review from Richard (Son-in-law of Resident) published on 27 September 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law had stayed in Clarence House for a number of years before her final illness in April. She had become very withdrawn and quiet in her dementia, so it would have been all too easy for the staff merely to cater for her physical needs. Such physical care was exemplary. However, we also
saw countless examples of true compassion in their dealings with her and never felt any anxiety whilst she was in their care. It is noteworthy that the staff regularly dropped in for a quick word as they were passing on their other duties. As a final example, during the last illness, the manager even took her laptop and office work up to my mother-in-law's room so that she would not feel alone. My wife and I were always made to feel welcome and encouraged to ask any questions we might have.


I can honestly say that we would be entirely happy to stop at Clarence House ourselves were the need to arise.

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Review from Georgina N (Wife of Resident) published on 15 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband spent the last 4 months of his life in Clarence House suffering from dementia. I could not have wished for better care than he was given by all members for better care than he was given by all members of staff. My husband was bedridden but the staff spent time with him and genuinely liked
spending time with him. Even though he couldn't speak they joked with him and he smiled a lot. He was treated in the most caring way and their dedication made it so much easier for me to leave him after each visit.
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Review from P P (Son of Resident) published on 14 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good care, my mother had 2 weeks at another rest home with a very bad experience. Delighted to say absolutely no problems here at all.
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Review from KH (Son of Resident) published on 8 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident at Clarence House Rest Home for 2 and a half years. In that time, the care and respect she was given was faultless. All of the staff were excellent both towards my mother and her family. Nothing was ever too much trouble which made her stay there so enjoyable and easy. I would
not hesitate to recommend Clarence House Rest Home to anyone who requires caring, friendly, helpful staff and peace of mind for their families. A truly lovely care home.
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Review from Angela B (Daughter of Resident) published on 14 October 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a quite traumatic time for myself and my brothers and having to take the tough decision that Mum needed help, we found Clarence House. When the Senior house care assistant first showed me round it was quite simply a breath of fresh air after the round of hospitals and other care homes we had
visited, and he himself gave me a very positive first impression of the home and staff there. From the budgies tweeting in the hallway, to the lovely gardens and the wonderful staff, it was such a relief to find somewhere we were happy for Mum to live. It has a lovely family atmosphere, and the Activities Coordinator does a superb job with the social activities, from Easter and Christmas fairs, to visits from friendly dogs wanting a pat, and visiting singers, she even does a review of 'what's happening in the news' to keep in touch with current events. The manager was very helpful and compassionate to us from day one, and sadly was also the one who had to break the news to us of Mum's passing, and rang us immediately even though it was 2am.
My only regret is that Mum was here for a relatively short time, we did think she would be at Clarence House for a few years, but it wasn't to be. But in that time everyone treated us with care and friendship and we were so impressed with the care and compassion given to all the residents living there. If only all care homes could be like Clarence House!
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Current Review Score: 9.2 (9.242)

Overview of Review Score

The Review Score of 9.2 (9.242) out of 10 for Clarence House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.492 for Clarence House is calculated as follows: ( (93 Excellents x 5) + (24 Goods x 4) + (4 Satisfactorys x 3) + (9 Poors x 2) + (2 Very Poors x 1) ) ÷ 132 Ratings = 4.492
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.75 Points relating to the number of positive Reviews for Clarence House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 = 3.75
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Jun 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Clarence House to verify any information. View our terms and conditions. Clarence House has an Enhanced Service - more info.