Summerhill Residential Home

46 Glenwood Road, West Moors, Ferndown BH22 0ER
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9.6 37 Reviews
  • Summerhill Residential Home, Ferndown
Summerhill Care Home offers a welcoming and comfortable environment for older adults seeking residential and dementia care in the heart of West Moors, Dorset. Set in a charming Edwardian property with modern extensions, the home features fifteen spacious single bedrooms, each with its own ensuite wet room to support privacy and dignity. The team is dedicated to creating a safe and homely atmosphere, where every resident is treated with compassion and respect. Daily life at the home includes personalised care plans, meaningful activities, and freshly prepared meals, all tailored to individual needs and preferences. Residents benefit from a well-maintained garden, accessible communal areas, and a lift to support mobility across floors. Summerhill Care Home places a strong emphasis on independence, dignity, and well-being, encouraging residents to make choices and stay connected with family and friends. Regular visits from hairdressers, chiropodists, and entertainers enhance the sense of community and ensure holistic support. With a reputation for high-quality care and a focus on person-centred living, the home strives to provide comfort, reassurance, and peace of mind for both residents and their loved ones.
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Care Provided by Summerhill Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 15 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1300
  • Self-Funded Residential Dementia Care: £1300 – £1400
  • RESPITE Self-Funded Residential Care: £1200 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1400

These prices are only a guideline, please contact Summerhill Residential Home to find out the exact price for your requirements.

Contact Summerhill Residential Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Summerhill Residential Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • Summerhill Care (Dorset) Ltd

Person in Charge

  • Denise Hayward (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2001

Room Information

  • Single Rooms (15)
  • Single Rooms with Ensuite Wet Room (15)

Summerhill Residential Home Reviews (37)

9.6

Summerhill Residential Home has a Review Score of 9.6 (9.626) out of 10, based on 13 reviews in the last 2 years.
Over all time Summerhill Residential Home has 37 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Summerhill Residential Home
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Total of 37, showing 21-37
Review from Christine B (Daughter of Resident) published on 4 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am delighted with the care my mum receives at Summerhill. She is so much more healthy than when she moved there in October 2019. I live in Cyprus, so it is a huge relief to know that my mother is safe and well cared for. Thanks to the manager and the team.
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Review from Keith P (Son of Resident) published on 4 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is at Summerhill care home, and I could not be more satisfied by the way my mother is being looked after.
I have never seen my mother look so well as she does at Summerhill.
All the staff are very professional and caring.
The food, which is all cooked from scratch, is first class.
I could
not be happier with the way my mother is being looked after.
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Review from Paul B (Grandson of Resident) published on 24 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Summerhills highly enough, the care my elderly nan receives is just wonderful. They have made her feel at home and at ease and due to her Alzheimer's, this has taken time, effort and so much care. The team from the manager down always make sure we are given regular updates on how
our nan has been and I have genuinely seen the care and love they show for my nan and the other residents. The Summerhills team have a very special place in our families hearts as we could not have found or wished for a better place for my nan to be looked after. The house is set in a quiet area with a beautiful garden. If you really care for a loved one please make sure you take the time to view for yourselves as you will be put at ease instantly with the professional staff and lovely surroundings.
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Review from Stephen F (Son of Resident) published on 13 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been looked after by the staff at Summerhill Residential Home for the last 14 months.
Since then they have provided great care, with a sympathetic approach to my mother's age and afflictions. Dementia, sight and other health issues affect mum's day to day experiences but the staff seem
able to cope in most situations.
Manager and staff are always approachable and are always willing to do what it takes to make life as easy as possible for my mother.
At the time of this review, the home had not had any residents contract Covid 19 whilst in residence.
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Review from Stuart C (Son of Resident) published on 11 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother became a resident in 2019, and we, as a family, cannot praise highly enough the care, compassion and commitment the manager and her team have given her. This past dreadful COVID year has placed an enormous strain on the staff at Summerhill, but all the residents have been safe and securely
looked after with the home strictly following all the Government guidelines. We have been kept up to date with developments through regular newsletters in addition to our phone calls. I have witnessed the humour and tenderness offered to the residents in equal measure, and I know that our mother could not be in better hands, and for that, we are truly grateful.
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Review from Lorraine S (Daughter of Resident) published on 11 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Summerhill in February 2020 with the onset of Vascular Dementia. My brother and I visited many care homes in search of the right placement. As my mother was nearly blind, it was down to us to choose the best we could. We chose Summerhill because as soon as we visited, we were welcomed
and made to feel comfortable with our decision. We were shown her room (which was bright and led onto the garden). Perfect for Mum. The staff were polite and cheerful, and we could see from the food that was coming out from the kitchen it was nourishing and more than adequate. Although still apprehensive about Mum moving into a care home, we know we have made the right choice. From the manager down to the assistants, we have found everyone to be open, honest and caring during what has been a very difficult time with COVID 19. I can phone at any time with any concerns or issues and will be reassured.
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Review from Mike (Son of Resident) published on 28 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for just over a year, and we have found all the staff to be caring and considerate in the attention they give the residents.
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Review from Mark, Nigel and Sue T (Daughter of Resident) published on 23 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The moment we walked through the front door of Summerhill Residential Home we were met by a lovely warm, friendly, homely atmosphere. The manager and her team are really great. They go out of their way to get to know their residents and meet each personal need professionally and with tremendous kindness
- also with a great sense of humour, lots of laughter!


Our mother was so well looked after that she has recovered beyond all our expectations and has been able to return to a more independent way of life, for which we are very grateful.


Thank you Summerhill. We'll miss that tray of good strong tea and delicious homemade cakes and biscuits that welcomed us every time we visited!

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Review from John N (Nephew of Resident) published on 10 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Summerhill for the last 18 months of her life and now my aunt is a resident there. I have always been enormously impressed by the humanity of Summerhill and its "family feel". It was very reassuring to know that my mother was being so well looked after and was so happy at
Summerhill in spite of all the tribulations of old age - and now I can say the same regarding my aunt.


In particular, the home is run with great imagination and humour. A great deal is done to keep the residents stimulated and as active as possible in mind, body and soul. All the staff I have met have been very caring and cheerful, with a very human approach to the residents. The food is excellent - real home cooking! I never heard any kind of complaint about Summerhill from my mother, nor have I from my aunt. I can recommend Summerhill wholeheartedly!

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Review from Maureen (Daughter of Resident) published on 24 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The personalised care and the kindness of staff make this a safe and happy "home" for residents.


There is a good range of activities for residents to join in. Mum especially enjoys the visiting musicians and singers.


As a relative, I always feel welcome and am offered a cuppa and chair as soon

as I arrive.


Thank you to the Summerhill team.

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Review from Ingrid W (Daughter of Resident) published on 29 March 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was reluctant to go into a home, but when it became necessary for her to do so we looked at various homes. Summerhill Residential Home was definitely the best, most welcoming one. Mum has settled in very well and is exceedingly well looked after. The staff are very caring and it is a very
happy place to be.
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Review from James N (Nephew of Resident) published on 27 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother spent the last 18 months of her life at Summerhill Home and now my Aunt is also a resident. My Mother was very happy and comfortable with the excellent care that she received at Summerhill. She passed away comfortably with myself and caring staff at her bedside. As a result, it was natural
that, when my Aunt needed to enter residential aged care, Summerhill was our choice. She is very happy and comfortable there and receives excellent care. I would have no hesitation in recommending Summerhill Care Home as a very friendly and excellent source of residential aged care. Thank you to the Manager and all the staff.
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Review from Sue M (Daughter of Resident) published on 24 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise everyone at Summerhill enough. We had looked at several local care homes for my father when his dementia meant he could no longer live independently. He was unhappy in the first home we found but as soon as we walked into Summerhill the atmosphere was completely different from the other
homes. It has a real family home feel, clean and nicely decorated and the staff and friendly and so lovely to my Dad. They have got the balance between professional care and a relaxed home from home feel just right. They have made my Dad feel nothing is too much trouble and he is more positive than he has been for a long time.
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Review from Jenny M (Daughter of Resident) published on 24 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's fantastic!!!!!
My father is 91 and suffering from dementia and has been at Summerhill since November 2016.
As a family we love the friendly staff, warm welcome and very homely feel - this is definitely like your own home and does not have any 'institutional' feeling. The staff are always pleased
to accommodate any requests we have and nothing is too much trouble - you really feel that the Manager and all the staff enjoy working here because of the professional but relaxed atmosphere.
But.... that's not the best of it - the best thing is that my Dad really loves Summerhill too. He is happy and relaxed. Loves the food. Finds the staff professional but approachable and kind. Dad has always retained his sense of humour and Summerhill have certainly helped him to do this. When you come through the front door you are normally met by laughter. We definitely, feel this is the best medicine!!!!!
We definitely feel we have found the perfect place for dad to live.
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Review from Helen A (Niece of Resident) published on 24 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was my very good fortune that Summerhill Residential Home had a room free when my mother needed full-time care in 2013. She spent her last 18 months very happily there, being looked after by the wonderful staff. My aunt (mum's sister) now lives at Summerhill. She said she never ever wanted to go
into a home....she went in for a short respite stay and never left!
The manager really cares for her residents, almost as if they were family. Her choice of staff is amazing, all the nicest and most caring of girls.
As visitors, we are made most welcome and we're always able to stay as long as we like. There's always a cup of coffee, tea or even a meal available. The food is delicious and there's always a choice. The afternoon activities are varied and great fun.
I know my aunt would agree that the care she receives is 5 star and, living in Scotland, I can rest assured that she is happy and in very safe hands.
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Review from Philip D (Son of Resident) published on 20 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father had a stroke in December and after a few weeks in hospital we had to find him a residential care house. This was our first time having to find a home for a parent, and a very hard decision to make. We looked at quite a few homes in this area, some we liked and others we were not so sure of,
but as soon as we walked into Summerhill Residential Home we were sure we had found a place we would be happy leaving Dad in. The atmosphere was quiet and calm, the staff on duty that morning, could not have been more helpful, and we dropped in on them with only ten minute notice on the day after Boxing day.
Since dad has been here he has recovered so much better from his stroke than we were told he would ever do, and we cant thank the staff, enough for the help they have given him, to gain some independence and more important some dignity back.
We consider ourselves very lucky to have found such a good home for dad, he seems very happy here and we can relax knowing he is in such good hands.
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Review from Suzanne L (Daughter of Resident) published on 25 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Summerhill for over a year now and her care has been excellent. We chose this home as it is just like a family home. The staff pay great personal attention to the residents individual needs. Nothing is too much trouble.
The manager will go out of her way to facilitate events for individual
residents. This enabled my mother to attend her granddaughter's wedding with a staff member with her at all times.
Another resident interested in song and dance was escorted to a tea dance.
There is a warm and friendly atmosphere constantly with all (staffs, residents and visitors) being treated like one big family. Visitors are encouraged to join in with all activities.
We had a wonderful Christmas Day with Mum, staff and residents.
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Current Review Score: 9.6 (9.626)

Overview of Review Score

The Review Score of 9.6 (9.626) out of 10 for Summerhill Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.626 for Summerhill Residential Home is calculated as follows: ( (105 Excellents x 5) + (42 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 155 Ratings = 4.626
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Summerhill Residential Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 15 registered maximum number of service users is 3, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Denise Hayward

Job Title: Manager

Denise has extensive experience working in residential care and is passionate about providing a safe, supportive, and homely environment for every resident at Summerhill Residential Home. As Manager, she leads the team with warmth and professionalism, ensuring that person-centred care is delivered to the highest standard. Denise is dedicated to building positive relationships with residents, families, and staff, and is always focused on promoting dignity, independence, and well-being. Through her approachable leadership style, she encourages continuous training and development, empowering her team to offer compassionate and responsive support. Denise believes in open communication and is committed to maintaining an inclusive atmosphere where everyone feels valued and respected.

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