The Steppes is located in the pretty Cotswold town of Nailsworth, in a peaceful corner of Cossack Square and is situated close to local amenities including a post office, library, doctor's surgery and shops.
The family-run residential care home was established in 1981 and continues to provide quality care of the highest standard.
The Steppes is a charming Cotswold stone building which has been converted sympathetically into an attractive, comfortable accommodation for older residents.
Trained carers are committed to offering residents comprehensive and continual care to ensure their physical, mental and spiritual needs are maintained. Individual care plans are carefully tailored for each resident, detailing how The Steppes can provide the best possible care.
An on-site cook prepares a choice of delicious, nutritious home-cooked food and caters for any specific dietary requirements residents may have. Arrangements can be made for family and friends to join to residents to dine if they wish.
Owner: The Steppes Care Ltd
Person in charge: Jo Smith (Care Manager)
Local Authority / Social Services: Gloucestershire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 29 Service Users
Registered Care Categories*: Dementia • Old Age
Single Rooms: 29
Rooms with ensuite WC: 24
Weekly Charges Guide: Personal Care Single £500 – £690 (These prices are only a guideline, please contact The Steppes to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on The Steppes: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.4 (maximum of 10) for The Steppes is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for The Steppes in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.433 for The Steppes is calculated as follows: ( (56 Excellents x 5) + (60 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 120 Ratings = 4.433
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for The Steppes is based on 9 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 5.8 positive Reviews (29 registered maximum number of service users ÷ 5). 9 Reviews ÷ 5.8 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Steppes has a Review Score of 9.4 (9.433) from 10 Reviews
Review submitted from a Postal Card by P G (Daughter of Resident) on Wednesday 29 November 2017. Relates to October 2017.
The Steppes is a lovely care home with good staff.
On the few occasions, we have been unhappy about something it has been quickly rectified.
I would happily recommend it.
How likely would you be to recommend The Steppes? Extremely Likely
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Review submitted from a Postal Card by Joy I (Niece of Resident) on Thursday 23 November 2017. Relates to October 2017.
My aunt was very unsure of going into a home, but I have found the staff have gone out of their way to welcome her and make sure she is safe and well cared for and happy.
How likely would you be to recommend The Steppes? Extremely Likely
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Review submitted from a Postal Card by Jeremy R (Son of Resident) on Thursday 23 November 2017. Relates to November 2017.
Mum was made very welcome from the moment she arrived. She is very happy, well cared for and pleased to be in a home with such caring, friendly staff. Nothing is too much trouble and the optional, regularly organised trips, quizzes and singalongs all help to keep mum mentally stimulated and giving her an opportunity to interact with other residents.
The food is always good and varied, with alternative options always available. As a family we are always made welcome, often with a cup of tea and can drop in at any time.
How likely would you be to recommend The Steppes? Extremely Likely
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Review submitted from a Postal Card by John W (Son of Resident) on Tuesday 21 November 2017. Relates to November 2017.
The place is a home from home. All the staff are friendly, caring and attentive.
How likely would you be to recommend The Steppes? Extremely Likely
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Review submitted from a Postal Card by D P (Daughter of Resident) on Tuesday 21 November 2017. Relates to November 2017.
A rare combination of quality care and personalisation. Well kept, non-institutional setting with great attention to detail. Impressive activities program with designated coordinators.
How likely would you be to recommend The Steppes? Likely
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Review submitted from a Postal Card by Yvonne H (Daughter of Resident) on Tuesday 21 November 2017. Relates to October 2017.
The Steppes has a friendly, homely feel to it. The staff are lovely and caring and approachable. My father has been well cared for over the 3 years he has been there. I feel part of a partnership with the staff who are happy to include me in the various social events organised during the year.
A big asset is the easy flat access to the town centre - only a minute or two's walk away.
How likely would you be to recommend The Steppes? Extremely Likely
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Review submitted from a Postal Card by Elizabeth R (Daughter of Resident) on Monday 13 November 2017. Relates to November 2017.
The Steppes is a warm and friendly and professionally run establishment. The standard of care and consideration of each individual resident is high and I would recommend it to anyone.
How likely would you be to recommend The Steppes? Likely
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Review submitted from a Postal Card by Teresa N (Daughter of Resident) on Monday 13 November 2017. Relates to October 2017.
Excellent service. Cosy, friendly, homely 'home from home'!
They keep me informed and nothing is too much trouble when you ring. Like a family!
How likely would you be to recommend The Steppes? Extremely Likely
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Review submitted from a Postal Card by David P (Son of Resident) on Tuesday 13 June 2017. Relates to May 2017.
The Steppes provide respite care to my father for two months. He was looked after very well with great care and kindness. Consequently, when he returned home he was much improved.
How likely would you be to recommend The Steppes? Extremely Likely
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Review submitted from a Postal Card by Steven S (Son of Resident) on Friday 1 July 2016. Relates to June 2016.
The staff at the residential home have been fantastic in looking after my mother. I can't thank them enough and am very appreciative.
How likely would you be to recommend The Steppes? Extremely Likely
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There are currently no Care Home Idol entrants who have performed at The Steppes