The Steppes

Cossack Square, Nailsworth, Stroud GL6 0DB
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9.3 34 Reviews
  • The Steppes, Stroud
The Steppes is located in the pretty Cotswold town of Nailsworth, in a peaceful corner of Cossack Square and is situated close to local amenities including a post office, library, doctor's surgery and shops.

The family-run residential care home was established in 1981 and continues to provide quality care of the highest standard.

The Steppes is a charming Cotswold stone building which has been converted sympathetically into an attractive, comfortable accommodation for older residents.

Trained carers are committed to offering residents comprehensive and continual care to ensure their physical, mental and spiritual needs are maintained. Individual care plans are carefully tailored for each resident, detailing how The Steppes can provide the best possible care.

An on-site cook prepares a choice of delicious, nutritious home-cooked food and caters for any specific dietary requirements residents may have. Arrangements can be made for family and friends to join to residents to dine if they wish.
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Care Provided

Type of Service

    Residential Home
  • For a maximum of 29 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1150 – £1450
  • Self-Funded Residential Dementia Care: £1150 – £1450
  • RESPITE Self-Funded Residential Care: £1250 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1250 – £1500

These prices are only a guideline, please contact The Steppes to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • The Steppes Care Ltd

Person in charge

  • Jo Smith (Care Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (29)

The Steppes Reviews (34)

9.3

The Steppes has a Review Score of 9.3 (9.311) out of 10, based on 15 reviews in the last 2 years.
Over all time The Steppes has 34 reviews.

Overall Experience
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Date Published
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Total of 34, showing 1-20
Review from Sue T (Daughter of Resident) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear Dad passed away in July this year & had lived at The Steppes residential care home for 4 years.
I cannot praise the care for him & support for us highly enough. Their attention to all the residents needs is exemplary and they simply go above & beyond in every way.
It is such a 'homely home
from home'; not posh but comfy, cosy & super caring. Breakfast is served to each resident on a tray in their room so that they are not rushed to get up in the morning ; lunch is the main meal served altogether in the dining room (or if a resident is not able / doesn't want to then in their individual rooms) & supper is on a tray, or small side table, in the lounge areas.
There is a monthly calendar of various stimulating activities & outings; lots of visits to the home are organised for example children to sing or join in with art work with residents, visiting musical groups or individuals eg. Mind song and outings include regular afternoons on canal boat rides & to the local theatre.
Reply from Jo Smith, Manager at The Steppes

Thank you for taking the time to write your kind words.

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Review from David W (Son of Resident) published on 22 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad had been staying at The Steppes for nearly the past four years until he passed away mid July 2025. He absolutely loved being in the home, everyone of the carers, residents and management team were completely wonderful !! Nothing was too much every day.
Dad was about 14 years into suffering
with Alzheimer's, he was regularly confused, but the kindness and understanding of everyone at The Steppes made it so much easier for both him and all his family. Dad required a fair bit of medication, as well as numerous visits from healthcare people, all of these were dealt with professionally.
I cannot thank you enough, for all the compassionate care that made his last years, which were always going to be difficult, so much better than they could have been !!
You all get a 5 star ++ rating, once again, thank you all so much !!!!
Reply from Jo Smith, Owner at The Steppes

Thank you for your kind words, your Dad was a true gentleman and it was a pleasure having him live with us.

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Review from Andrew F (Son of Resident) published on 21 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great team of carers and staff. Well run care home, excellent management team. Always willing to discuss any questions and approach to the care. Good connections to the local surgery and pharmacy.
The room was lovely albeit a small bathroom.
As a family member I was very optimistic about the residency,
Mum at times, due to her decline was sometimes less enthusiastic.
I would recommend The Steppes Care Home.
Thank you.
Reply from Jo, Manager at The Steppes

Thank you for taking time to write the review.

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Review from J L (Daughter of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in The Steppes for just over a year and is very happy there. All the staff are really lovely and caring.
Reply from Julian Ashbee, Owner at The Steppes

Thank you for taking your time to complete a review.

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Review from S C (Daughter of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is very happy and content. All the staff are lovely and help Mum with her needs. They have a good relationship with the local doctor's surgery who are always ready to help.
Reply from Julian Ashbee, Owner at The Steppes

Thank you for taking your time to complete a review.

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Review from J M (Daughter of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are so lovely and kind. Mum is very happy where she is. She is happy with all the staff and the the staff all love her. Mum is always smiling. The Steppes care home is lovely.
Reply from Julian Ashbee, Owner at The Steppes

Thank you for taking your time to complete a review.

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Review from P G (Daughter of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Have been very happy with Mum's care, just a bit concerned about Mum's room sometimes ie cleanliness.
The staff are very kind and helpful though.
Reply from Julian Ashbee, Owner at The Steppes

Thank you for taking your time to complete a review.

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Review from T P (Daughter of Resident) published on 6 January 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
I am absolutely appalled at the care provided to my mother at this establishment. On one visit her call button had been placed out of her reach and today the remote to her TV, her only company, was way over the other side of the room. There were thick layers of dust and the carpet is stained because
as we are told there are insufficient staff to support her to eat her meals, meaning most of it ends up on the floor. She asked to be assisted onto the commode and because I had challenged the member of staff over the state of the room she initially said she was leaving the room because she wasn't going to be spoken to like that, this was a conversation voicing my concerns. I was not abusive, rude and I did not swear. She stated she would call for assistance because she wasn't going to do it on her own and left the room. Two other members of staff attended and she never returned. My dealings with the manager has resulted in her breaching GDPR.
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Review from B L (Nephew of Resident) published on 19 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a lovely care home with a family feel. All staff are friendly, approachable and most importantly caring. The managers are friendly and professional with good communication skills keeping us up to date with any concerns, issues etc with my uncle as soon as they happen. My mother is in a larger,
shinier home which falls far below The Steppes in terms of the attitude of the staff and the atmosphere of the home.
Reply from Jo, Manager at The Steppes

Thank you very much for taking the time to write a review.

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Review from Yvonne C (Daughter of Resident) published on 16 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has settled in very well and enjoys living here. The staff are all very caring, friendly and nothing is too much trouble for them.
Reply from Jo, Manager at The Steppes

Thank you very much for taking time to send in your review.

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Review from Guy A (Stepson of Resident) published on 22 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
She is extremely happy in this home and has lots of activities to take part in. A great family-run, friendly care home.
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Review from Lynne C (Daughter of Resident) published on 17 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was reluctant to enter permanent care but has settled extremely well. I feel this is largely due to the excellent care he has received. He always has good opinions of the staff and has been treated in a respectful, caring and person-centred way by all concerned. The staff seem to go above
and beyond to make the residents feel valued. I feel confident that my father is being cared for in a warm, friendly and professional way.
Reply from Jo, Manager at The Steppes

Thank you very much for taking time to write this review.

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Review from K J (Daughter of Resident) published on 17 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been a resident for 1 year now and has settled in fairly well. I am pleasantly surprised she has been engaging and encouraged to participate in activities in the home. The staff seem genuinely caring and like everyone to be as happy and healthy as possible. There will always be the little
extra things I could hope for, like a little more attention to personal cleanliness and encouragement/assistance mornings and evenings but I appreciate time is restricted with staff and all other resident's requirements too. Overall I am happy she is being cared for well and safe in The Steppes.
Reply from Jo, Manager at The Steppes

Thank you very much for taking time do write the review.

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Review from Thelma J (Wife of Resident) published on 17 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Steppes Care Home is such a caring and warm home. My husband has dementia and they help him so much day to day. We cannot thank and praise them all enough.
Reply from Jo, Manager at The Steppes

Thank you very much for taking the time to do the review.

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Review from Liz A (Daughter of Resident) published on 20 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been resident at The Steppes for just over a year and she is very well looked after and cared for in a warm, friendly environment that feels like a home from home rather than some clinical institution. And being in the centre of Nailsworth is a plus so there is plenty of hustle and bustle
on the doorstep. When she first moved in there was a problem with the TV ... so they got her a new one... she feels the cold... they got her an extra heater ... the shower wasn't working properly... so they installed a new one. A favourite item of clothing goes missing in the wash? They will turn the whole place over to find it! The manager and her team are kind and very efficient, communications are excellent, there is a good range of activities and I can drop in any time. They work very hard and are doing a great job.
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Review from E G (Son of Resident) published on 25 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Steppes has been wonderful at looking after my 94-year-old mother. Led by the manager, the care home staff are competent and kind and the staff-to-resident ratio is high enough to allow sufficient time for staff to engage frequently throughout the day and ensure meals and hot drinks are provided
on time.
The staff organises and vigorously promotes regular trips and activities and uses just the right amount of encouragement to get people out and about. I have no hesitation in recommending The Steppes as a friendly and capable care home.
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Review from R P (Daughter of Resident) published on 28 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
We visited several care homes in the area, before making the right choice in moving Mum to The Steppes. Mum is well cared for by the staff. She has her favourites and I am very thankful for their patience and kindness towards her.
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Review from Angela P (Daughter of Resident) published on 27 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at The Steppes for 3 years now and I wouldn't want her to be anywhere else! The love, care and attention she gets is excellent. The Manager keeps me updated on mum with pictures and calls me regarding her regular doctor appointments. The food is good and pretty much anything she wants
they get for her. I will be forever grateful to them for the excellent level of care mum receives.
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Review from Dave P (Son of Resident) published on 27 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has lived in the Nailsworth and Horsley area all her life. With her health deteriorating after my father died and the first signs of dementia beginning to show, it became clear that despite adaptations such as a stairlift, she could no longer manage by herself in the house which had been our
family home since it was built in 1962. The Steppes really was the perfect choice as it keeps her in the town she knows and can be visited by friends.


As her mobility became progressively worse, leaving her needing a wheelchair, the home could not have been more helpful, acquiring a hoist to help her in and out of bed. There is a lovely atmosphere in the home and the care and attention she's received are absolutely superb. I could not be happier knowing that she is in such good, caring, hands.

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Review from E P (Daughter of Resident) published on 27 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad is settled at The Steppes - this is no easy feat as he was vehemently opposed to 'go in somewhere'. We hugely appreciate the efforts of particular care staff, and the entertainment coordinator, to engage him and keep him motivated.
There have been a couple of instances where I have visited
my dad, and found him in dirty clothes, still in pyjamas at 11 am, not wearing his socks and complaining of cold feet etc. I know this is sometimes because he has declined assistance with dressing, but this is a feature of his dementia and I would say that Dad is responsive to a particular approach, and responds well to more experienced care staff. There are one or two carers who appear disinterested/ quick to say that Dad has 'refused' care - it would be great to feel that they are invested in overcoming this issue.
Otherwise, we are generally happy with the care, and compassion provided at the Steppes.
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Current Review Score: 9.3 (9.311)

Overview of Review Score

The Review Score of 9.3 (9.311) out of 10 for The Steppes is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.311 for The Steppes is calculated as follows: ( (110 Excellents x 5) + (42 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) + (12 Very Poors x 1) ) ÷ 180 Ratings = 4.311
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Steppes is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Nov 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about The Steppes

What types of Care is The Steppes registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Steppes have?

There are 29 Single Rooms.

What are the Facilities & Services at The Steppes?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Steppes to the centre of Stroud?

3.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Steppes to verify any information. View our terms and conditions. The Steppes has an Enhanced Service - more info.