The Steppes

Cossack Square, Nailsworth, Stroud GL6 0DB
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9.2 32 Reviews
  • The Steppes, Stroud
The Steppes is located in the pretty Cotswold town of Nailsworth, in a peaceful corner of Cossack Square and is situated close to local amenities including a post office, library, doctor's surgery and shops.

The family-run residential care home was established in 1981 and continues to provide quality care of the highest standard.

The Steppes is a charming Cotswold stone building which has been converted sympathetically into an attractive, comfortable accommodation for older residents.

Trained carers are committed to offering residents comprehensive and continual care to ensure their physical, mental and spiritual needs are maintained. Individual care plans are carefully tailored for each resident, detailing how The Steppes can provide the best possible care.

An on-site cook prepares a choice of delicious, nutritious home-cooked food and caters for any specific dietary requirements residents may have. Arrangements can be made for family and friends to join to residents to dine if they wish.

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Care Provided

Type of Service

    Residential Home
  • For a maximum of 29 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £900 – £1350
  • Self-Funded Residential Dementia Care: £900 – £1350
  • RESPITE Self-Funded Residential Care: £1050 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1050 – £1400

These prices are only a guideline, please contact The Steppes to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • The Steppes Care Ltd

Person in charge

  • Jo Smith (Care Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (29)

The Steppes Reviews (32)

Total of 32, showing 21-32
9.2

The Steppes has a Review Score of 9.2 (9.224) out of 10, based on 13 reviews in the last 2 years. Over all time The Steppes has 32 reviews.

Overall Experience

  • 20
  • 10
  • 1
  • 0
  • 1

Date Published

32
1
7
13
19

Review from Linda B (Daughter of Resident) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is a warm, welcoming and caring place.
The staff are exceptionally kind, patient, friendly and cheerful.
The manager is to be congratulated on the lovely atmosphere here and a lot of the carers have been in post for a considerable time which speaks volumes, they are happy in their work.

Reply from Joanne Smith, Manager at The Steppes

Thank you for your time. Reviews and feedback are always helpful.

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Review from Sarah D (Daughter of Resident) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, excellent care in which dad feels safe and secure.

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Review from P G (Daughter of Resident) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Steppes is a lovely care home with good staff.
On the few occasions, we have been unhappy about something it has been quickly rectified.
I would happily recommend it.

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Review from Joy I (Niece of Resident) published on 24 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt was very unsure of going into a home, but I have found the staff have gone out of their way to welcome her and make sure she is safe and well cared for and happy.

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Review from Jeremy R (Son of Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was made very welcome from the moment she arrived. She is very happy, well cared for and pleased to be in a home with such caring, friendly staff. Nothing is too much trouble and the optional, regularly organised trips, quizzes and singalongs all help to keep mum mentally stimulated and giving her
an opportunity to interact with other residents.
The food is always good and varied, with alternative options always available. As a family we are always made welcome, often with a cup of tea and can drop in at any time.

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Review from D P (Daughter of Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A rare combination of quality care and personalisation. Well kept, non-institutional setting with great attention to detail. Impressive activities program with designated coordinators.

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Review from Yvonne H (Daughter of Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Steppes has a friendly, homely feel to it. The staff are lovely and caring and approachable. My father has been well cared for over the 3 years he has been there. I feel part of a partnership with the staff who are happy to include me in the various social events organised during the year.


A

big asset is the easy flat access to the town centre - only a minute or two's walk away.

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Review from John W (Son of Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The place is a home from home. All the staff are friendly, caring and attentive.

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Review from Elizabeth R (Daughter of Resident) published on 17 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Steppes is a warm and friendly and professionally run establishment. The standard of care and consideration of each individual resident is high and I would recommend it to anyone.

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Review from Teresa N (Daughter of Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Cosy, friendly, homely 'home from home'!


They keep me informed and nothing is too much trouble when you ring. Like a family!

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Review from David P (Son of Resident) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Steppes provide respite care to my father for two months. He was looked after very well with great care and kindness. Consequently, when he returned home he was much improved.

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Review from Steven S (Son of Resident) published on 15 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at the residential home have been fantastic in looking after my mother. I can't thank them enough and am very appreciative.

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Current Review Score: 9.2 (9.224)

Overview of Review Score

The Review Score of 9.2 (9.224) out of 10 for The Steppes is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.224 for The Steppes is calculated as follows: ( (89 Excellents x 5) + (39 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) + (12 Very Poors x 1) ) ÷ 156 Ratings = 4.224

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Steppes is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Nov 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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