Chargrove Lawn, Cheltenham, Gloucestershire
Chargrove Lawn, Cheltenham, Gloucestershire
Chargrove Lawn, Cheltenham, Gloucestershire

Chargrove Lawn is situated in a semi-rural location which offers stunning views over fields to Leckhampton Hill. Despite the countryside location, the home sits halfway between Cheltenham and Gloucester, close to local shops and, being only a mile away from Junction 11a of the M5 motorway, accessing the home is easy. The Home itself is a converted and enlarged country house with open plan living and dining areas creating a spacious feel, whilst a sun room and smaller sitting room offer more private spaces for quiet times, or personal visitors. There is also a hairdressing salon where residents gather to make 'hairdressing day' a truly social occasion. The large, colourful gardens have, for several years, won prizes in the 'Cheltenham in Bloom' competition and support a variety of wildlife - including a badger sett! Although the staff provide a varied range of activities and pastimes, this is a quieter home well suited to those who enjoy lovely locations and stunning views.

Group: C T C H Ltd (Cedar Trust Care Homes)

Person in charge: Chris Whittington (Manager)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 26 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 55+.

Single Rooms: 26

Rooms with ensuite WC: 26

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Chargrove Lawn: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 24 Oct 2017

Single ensuite room available for respite or permanent bookings.

Reviews

9.4 Chargrove Lawn has a Review Score of 9.4 (9.406)

The Review Score of 9.4 (maximum of 10) for Chargrove Lawn is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Chargrove Lawn in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.406 for Chargrove Lawn is calculated as follows: ( (89 Excellents x 5) + (68 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 175 Ratings = 4.406

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Chargrove Lawn is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.2 positive Reviews (26 registered maximum number of service users ÷ 5). 10 Reviews ÷ 5.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    5
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Chargrove Lawn?

  • Extremely LIKELY
    12
  • Likely
    1
  • Don't know
    2
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Chargrove Lawn

  • Resident / Service User
    4
  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • more

Good, pleasant location and building. Staff are approachable and willing to assist or answer questions. We are able to visit at any time of day, although we avoid meal times through choice.

How likely would you be to recommend Chargrove Lawn? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Mum needed quite a lot of support when she first arrived at Chargrove Lawn and the staff provided it. She now seems happy and settled. We are very pleased with her level of care and the quality of her life now. Chargrove Lawn provides very good quality care in a compassionate and professional manner. We feel lucky to have found this place.

How likely would you be to recommend Chargrove Lawn? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Debbie Smith, General Manager at Chargrove Lawn responded to this review on 17 Aug 2017:

We do appreciate your review and are pleased that your Mother has settled happily in her new home.

I enjoyed my stay here, the nurses are great.

How likely would you be to recommend Chargrove Lawn? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My wife and I have our lunch here every day and the service is excellent. We are both from Cheltenham, and we are both in our ninety years. If at some future date we had to consider moving into a care home, this would more than likely be our number one consideration.

How likely would you be to recommend Chargrove Lawn? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Value for Money: Excellent

Debbie Smith, General Manager at Chargrove Lawn responded to this review on 28 Apr 2017:

Thank you, I'm sure the residents at Chargrove Lawn enjoy your company for lunch.

I found my brother very happy and content. The care he receives is extremely good. All the staff I have met are very kind, caring, understanding and patient with him.

How likely would you be to recommend Chargrove Lawn? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Debbie Smith, General Manager at Chargrove Lawn responded to this review on 20 Apr 2017:

Thank you for your review - our care staff appreciate your kind comments.

The care given to my cousin was exceptional. Staff were always attentive and kind, they listened to each and every resident and cared for their needs. We were welcomed every visit and were always offered a cup of tea and biscuit. We were kept up to date with my cousin's care when we visited. I am happy to say that I felt that my cousin was safe and secure whilst staying at Chargrove Lawn.

How likely would you be to recommend Chargrove Lawn? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Debbie Smith, General Manager at Chargrove Lawn responded to this review on 28 Mar 2017:

We do appreciate your kind comments - thank you.

We have been very pleased with the care my father-in-law is receiving.

How likely would you be to recommend Chargrove Lawn? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Debbie Smith, General Manager at Chargrove Lawn responded to this review on 23 Mar 2017:

We are so pleased to hear that you are happy with the care we are providing.

We needed to find the older lady we looked after a nursing home. Chargrove Lawn was very close to her home. Her outlook from her room, onto the hills where she walked her beloved dogs, couldn't be bettered. The home never knew when we would visit and the care was second to none it was wonderful, right up to the day she passed away. Staff always very pleasant and caring. I'm glad we made that choice. Spotlessly clean and never ever smelling of urine as many do. Also, very good food and also the lady was kept very clean and tidy and very cared for. What more could you want? Thank you.

How likely would you be to recommend Chargrove Lawn? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Debbie Smith, General Manager at Chargrove Lawn responded to this review on 20 Mar 2017:

Thank you for your very kind review, your compliments are very much appreciated.

My mother is very happy here. The staff are all very good and there is a weekly visit from the hairdresser. There is a programme of activities available and she enjoys some of these (maybe needs reminding or encouraging to try some more exercises). The building is looking much brighter after the recent redecoration and this has also helped with the problems of reduced vision.
The only concern is about laundry and I understood measures are already being taken to improve this.
I feel confident that my mother is well-cared for.

How likely would you be to recommend Chargrove Lawn? Don't know

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Debbie Smith, General Manager at Chargrove Lawn responded to this review on 17 Mar 2017:

Thank you for your review and we are pleased you like our new look. We've had many positive comments from our residents and visitors.

Great home.

How likely would you be to recommend Chargrove Lawn? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Debbie Smith, General Manager at Chargrove Lawn responded to this review on 16 Mar 2017:

Thank you for your kind review.

My mother has been a resident at Chargrove Lawn for approximately one year. The service is very good and I feel at ease knowing my mother is safe and in the best place she can be. The communication from the home is good and I feel they go above and beyond.

How likely would you be to recommend Chargrove Lawn? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I like it here I like the staff.

How likely would you be to recommend Chargrove Lawn? Don't know

Average Rating: 

 3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Have nothing to say, everything is a very good standard, staff help when needed.

How likely would you be to recommend Chargrove Lawn? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother is very happy here and the staff are very helpful and friendly. I have no worried about my mother's care and feel safe in the knowledge that her every need will be catered for.

How likely would you be to recommend Chargrove Lawn? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

On a fortnightly basis, I take clients from my place of work (Stonham Supported Accommodation) along with my dog and a client's Guinea Pig to visit the residents at Chargrove Lawn. It is lovely to see how much the staff care and cater for their residents and treat them with respect and dignity. The home is always clean and tidy and the staff are always welcoming to us and the residents enjoy our visits and love the chance to pet the animals. Overall, the home is excellently managed, if only all care homes were so well run.

How likely would you be to recommend Chargrove Lawn? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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