Care Homes Owned by C T C H Ltd (Cedar Trust Care Homes)

Since my Father in law has been at Chargrove he has settled in really well , the staff and Management are absolutely amazing and everyone seems happy to be there. We always have a nice visit and are always offered a drink when we are visiting. It is really nice and reassuring to know my Father in Law is in a safe place being looked after by such lovely people .

We definitely made the right choice.

Absolutely the worst home to put a family member in. The Staff were unfriendly, and uncooperative. The manager was unapproachable, only way to approach her was through email. Mothers brand new clothes even though everything was labeled went missing as did her brand new £160 prescription glasses. Mother was often dressed in stained clothes as no care was taken to dress her nicely. Residents left in their wheelchair crying in the corridor stuck with no help being offered, and myself and husband were not allowed to help or god help us we were told off. Call this place a care home. Definitely no care involved whatsoever !!!!

Nursing is excellent

We " toured" several care homes in the area before we settled on Magnolia House, Tewkesbury. This is a friendly, warm place with very caring and attentive staff. It is an old building of warmth and character just like the staff there. My wife of 55 years was dreading the move, but now, two months on, is completely settled. Thank you.

I was satisfied with the attitude of the care home workers.

The care given by Magnolia House is second to none, the staff are friendly, courteous and dedicated. More could be done to keep the men occupied. More tables for meals for men. Gardening group?. Laundry clothes to be washed with the floor and room number.

Thank you

There is a wonderful personal touch in everything they do, from the way they interact with residents to the small details that make daily life more enjoyable.

Following hospitalisation after a fall, mother was welcomed home. Stage 3 bed sore was discovered on arrival, which concerned staff, but she refused to return to hospital. One month following intensive care and treatment from nursing staff mothers wound is stable. She is happy in the home. All visitors' environment is inviting and friendly. I would recommend this home to anyone over and above other similar establishments that I have experienced previously.

Here the carers really do care! Despite mum being bedridden, on days when she was able she had a change of scenery and went for lunch in the restaurant,this she enjoyed as felt like a real outing for her. Towards her final days she required extra care and it was like being in a cottage hospital-medication wasn't just given because it had been prescribed previously the nurses regularly liaised with the GP to ensure medication was regularly re assessed. I would highly recommend Magnolia House. My mum received excellent care and support

The end of life care was managed with sensitivity and dignity.

The home is expensive. Cedar trust as an organisation needs to pay staff more and invest in the fabric of the building. Not enough of the money paid goes to the right people. The staff are the greatest asset and should be treated as such.

My mum had a fall at home and went to Redlands Acre for respite care - the care staff were all absolutely wonderful, kind, patient and compassionate making a difficult situation so much better for mum and the whole family.

Early in 2025, my mother needed a respite spell in (another) care home and hated it. When she needed a further spell, we booked her into Parton House, initially for a month, and what a good move this was! The difference, was a revelation. The one month stay was extended (her choice) and she subsequently decided that the best option for her was to stay permanently. The room is lovely, the home is immaculately clean, the food good and the location convenient.

The biggest 'plus' however, is the staff. Mum is always full of praise as to the attentiveness, commitment & care from the staff and I've witnessed this at first hand. The management team really put the welfare of residents above all else and are exceptionally proactive in representing the interests of the residents when dealing with external agencies such as medical services which is not only of massive benefit to the residents, but also to relatives, like me, who live hundreds of miles away. Thanks to all at Parton House!

My wife is a resident at Magnolia House and has been there since January 2024. I am extremely pleased with the standard of care my wife receives. I am very satisfied that she is well looked after and that all her needs are met with care, respect and compassion. The staff are exceptional, always going out of their way to assist my wife and ensure she is happy, comfortable and content as she continues her battle with dementia. Their kindness shines through in the small acts and gestures they do. The reception team are always very approachable and accommodating. It gives me great peace of mind to know my wife is in such capable hands. I would recommend this home.

After mum had two falls at home, we initially arranged respite care at Parton House. From our very first visit, when we were shown around by the lovely Sophie, we were made to feel genuinely welcome and reassured. Mum had not enjoyed a previous respite experience elsewhere, but she soon settled into Parton House and, after two months, chose to stay permanently.

The staff are all friendly, wonderfully caring, and considerate and the home itself is warm, clean, and inviting. Mum has a lovely room with a beautiful view, and the food is excellent and varied. A doctor visits weekly, as does a hairdresser, and visitors are encouraged and are always made to feel welcome.

Kayleigh, the manager, is exceptional - compassionate, approachable and truly dedicated. She goes above and beyond for residents and their families, and her communication is outstanding. Her leadership sets the tone for the home's caring and supportive atmosphere.

A big "thank you" to all the fab team at Parton House!

Overall my parent is happy. There were a few teething problems at the beginning, but now they seem to be enjoying being part of the Magnolia Family. There is lots to do during the week and my parent has made some friends.

Overall I am very happy with the care and support my mother receives at Chargrove Lawn. She is well looked after and the family are always well informed of her well being. The staff are very friendly and go above and beyond to look after mum, especially Abbie and Julie. Anthony is a fab manager and treats mum with the utmost respect.

My mother-in-law has been welcomed with open arms and made to feel settled straight away. The staff are constantly in contact with us about her care, her needs and what she likes. They make sure my father-in-law is kept up to date and have made him feel truly welcomed too.