Bredon View, Cheltenham, Gloucestershire
Bredon View, Cheltenham, Gloucestershire
Bredon View, Cheltenham, Gloucestershire

Bredon View is a friendly and energetic home which once comprised two separate houses, now converted to one larger building. The Manager and staff team are particularly resident focussed and this is reflected by the homely and inclusive atmosphere. Within an easy walking distance of Cheltenham Spa railway station, and close to main bus routes, travelling into town and further afield is simple, whilst a variety of shops are all close at hand. There is a variety of settings, including a conservatory and a veranda, available for residents to choose where to spend their time, as well as spacious lounges and dining rooms. The communal areas all look out onto the colourful gardens which have won prizes in the 'Cheltenham in Bloom' competitions for many years. A small hairdressing salon along with the usual assisted bathing and showering facilities enable the 26 residents to enjoy being pampered regardless of their ability/disability.

Group: C T C H Ltd (Cedar Trust Care Homes)

Person in charge: Fiona McRoberts (Manager)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 26 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 55+.

Single Rooms: 26

Rooms with ensuite WC: 26

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Bredon View: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 15 Jan 2018

An attractively furnished single en suite room.

Reviews

9.5 Bredon View has a Review Score of 9.5 (9.525)

The Review Score of 9.5 (maximum of 10) for Bredon View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Bredon View in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.525 for Bredon View is calculated as follows: ( (79 Excellents x 5) + (27 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 120 Ratings = 4.525

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Bredon View is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.2 positive Reviews (26 registered maximum number of service users ÷ 5). 10 Reviews ÷ 5.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bredon View?

  • Extremely LIKELY
    10
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bredon View

  • Resident / Service User
    4
  • Daughter of Resident/Service User
    3
  • Friend of Resident/Service User
    1
  • Respite Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

A lovely and warm home, the staff are very accommodating and when visiting I'm always treated extremely well.

How likely would you be to recommend Bredon View? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Cannot fault this residential home.
Everything is so clean. Nursing staff magnificent and so friendly, kind and helpful. Manager is out of this world and loved by all staff and patients. Would strongly recommend this home to friends.
Don't let her or any of the staff go, like a big family!

How likely would you be to recommend Bredon View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I think it's marvellous. Staff will do anything for me. It's no trouble for them.

The food is delicious. I don't think I can fault anything at Bredon View.

How likely would you be to recommend Bredon View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Debbie Smith, General Manager at Bredon View responded to this review on 23 Aug 2017:

Thank you, we're pleased that you are enjoying your stay with us.

Consistently good and kind care and treatment over three years during which physical deterioration led to assistance being needed for everything.
Staff were always helpful and dealt with any requests and suggestions made by families. Medical attention from outside was always requested promptly when necessary.
Few staff changes occurred, which meant her needs and whims were known and helpfully dealt with.

How likely would you be to recommend Bredon View? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Debbie Smith, General Manager at Bredon View responded to this review on 15 Jun 2017:

Thank you for your very kind comments, they are much appreciated.

Asa home it is very good.

How likely would you be to recommend Bredon View? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Feel an alarm would be useful in the lounge in case of emergency (to call a member of staff) more in the way of activities and trips out to stimulate the residents. Staff are excellent, very caring, friendly and attentive, be nice to have some homemade cakes for the residents.

How likely would you be to recommend Bredon View? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Poor

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Debbie Smith, General Manager at Bredon View responded to this review on 28 Apr 2017:

Thank you for your review and I am pleased to tell you that we have lots of trips planned with our minibus over the summer. We always welcome suggestions from our residents as to places they would like to visit or events they would like to attend.

Friendly and homely.

How likely would you be to recommend Bredon View? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Debbie Smith, General Manager at Bredon View responded to this review on 31 Mar 2017:

Thank you for your review.

Excellent in every way. Most kind carers.

How likely would you be to recommend Bredon View? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Debbie Smith, General Manager at Bredon View responded to this review on 31 Mar 2017:

Thank you - our carers are always pleased to know they are appreciated.

Bredon View is a very warm and friendly home. The staff are friendly. The management team are second to none. Really knowing the needs of the residents. My mother is very happy here and is looked after very well. There are plenty of choices of food for her.

How likely would you be to recommend Bredon View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Debbie Smith, General Manager at Bredon View responded to this review on 16 Mar 2017:

Thank you for your lovely review. It is always nice for our staff to know they are appreciated as they work so hard to look after their residents.

My mum was a resident at Bredon View for over 2 years where she received excellent care and attention from all of the very caring staff. The manager and all staff were very approachable and nothing was too much trouble. Every day the residents were given a choice of menu for lunch and supper, and there was always tea/coffee or squash available, not only for residents, but visitors as well who were always made to feel very welcome and encouraged to get involved with life at Bredon view. Mum used to love it when the music and movement lady came in and she enjoyed the sing-a long to all the old songs. Sadly my mum passed away at the end of November 2016 at Bredon View and everyone there has been kind and helpful at this sad time.

How likely would you be to recommend Bredon View? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Good

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